About Us

Shorelight is reinventing the international education experience for students worldwide.  Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Financial Operations Manager provides overall administrative, operational, and financial management to the partnerships, while overseeing the Financial Operations Coordinator(s).  This role interacts with the program’s staff, university’s staff, students, and the Partner Operations team.  The Financial Operations Manager is the point of contact for all students’ escalated account inquiries.  This role reports to the Director of Partner Operations – Financial Operations.

The Financial Operations Manager is self-driven and a strategic leader who drives financial and operational efficiencies and focuses on long-term process improvements.  He/She/They is a problem solver who is highly organized with strong attention to detail and outstanding oral and written communication skills.  The Financial Operations Manager is comfortable multitasking, changing priorities to fit business needs, and manages time efficiently.

Essential Functions

Finance and Accounting Support

• Serve as the escalated point of contact for students and others on billing and payment issues
• Ensure student payments are processed into PaySimple and Flywire
• Evaluate student accounts for refund eligibility and work with students directly to obtain accurate and complete refund information
• Ensure student refunds are initiated in a timely manner
• Collaborate with partnership teams on all student-facing financial initiatives
• Monitor accounts receivable balances and conduct regularly scheduled meetings with campus teams for analysis and to confirm holds or equivalents are in place
• Ensure that holds/registration prevention metrics are in order for all past due accounts
• Collaborate with Director, Partner Operations – Financial Operations on scheduled payment collection campaigns
• Prepare and submit sponsor billing
• Ensure statement of fees for students on campus are generated accurately
• Lead in confirmation of quarterly deposit revenue analysis and quarterly bad debt analysis
• Monitor misdirected payments between Shorelight Partnerships and Universities and request transfer of funds when necessary
• Liaise with stakeholders on collections, data accuracy, and monitoring discrepancies between student account balances in Salesforce and NetSuite

Administrative Support

• Build and manage reporting for greater collections visibility and accountability at the campus level
• Lead efforts to monitor data integrity by ensuring stakeholders have visibility into accounts receivable balances, refund processing status, and support the improvement of refund process
• Prepare weekly accounts receivable analysis reports
• Ensure finance inboxes are well monitored and all student queries related to refunds, student account balances, statement of fees, and private loans are addressed in a timely manner
• Bridge the gap between stakeholders in finance and on campus teams to ensure efficient communication of needs and requirements of reporting are met

People Management

• Recruit, develop, and retain team members to ensure productivity and engagement
• Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
• Provide coaching, counseling, and corrective action (when necessary) to team members
• Foster a culture that reflects Shorelight’s values

Minimum Qualifications

• Bachelor’s degree in a business-related field
• 3+ years of experience in finance or accounting
• 1+ years of experience managing people
• Proficiency with Microsoft Office Suite, primarily Excel
• Eligibility to work and travel in the United States without sponsorship

Preferred Qualifications

• 3+ years of office management experience
• Experience with Salesforce, NetSuite, or similar Customer Relationship Management (CRM) software
• Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.