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Student Success Coordinator

Mumbai , India

Program Coordinator / Student Success Coordinator


About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.


Job Overview

The Program (Student Success) Coordinator provides support to international students enrolling in first year academic programs in partnership with US universities, and handles administrative tasks to support the campus-based teams. The position will work remotely to connect with students during the months prior to arrival to campus, preparing them for life in the US and enrollment at their university. The Program Coordinator will be a self-starter who enjoys working independently to contribute to team goals. The Program Coordinator will have excellent customer service skills with the ability to focus attention on individual students and identify their unique needs. The PC also possesses the interpersonal, intercultural, organizational, and leadership skills necessary to work closely and lead projects with various stakeholders around the world, including students, program staff, and interdepartmental colleagues.


Essential Functions

Operations and Data Management

Contribute to the design and delivery of student services that provide a strong foundation for optimal student experience in collaboration with campus team
Ensure pre-arrival checklist items are completed, including placement testing and online orientation modules
Promote specific ancillary products and services that facilitate smooth arrival and integration into US life (travel agent services, sim cards, bank accounts, dorm essentials, etc.)
Collect student travel itineraries and track arrival status
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience during pre-arrival and arrival stages
Ensure that systems and procedures are followed and technology is used to streamline processes
Maintain accurate and up-to-date student records with a focus on data integrity
Manage multiple to-do lists with projects in collaboration with key stakeholders, with special emphasis on meeting deadlines and hitting targets
Collaborate with technology team to provide support to students on virtual platforms 
Contribute to creation and implementation of new projects as the need arises 


Student Services & Relationship Management

Deliver exceptional student customer service and follow-up during the pre-arrival phase of the student journey
Manage communication to students about program preparation, changes to schedule, and technology updates
Guide, prepare, and motivate students during their pre-arrival checklist process
Impact student conversion and student success by actively monitoring student engagement and providing feedback to relevant teams
Lead special projects in collaboration with university partners
Provide language support as necessary
Provide other student services as needed


Required Qualifications

Bilingual Hindi and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree 
1-3 years of full-time work experience
Ability to work flexible hours across multiple time zones
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Able to work independently to contribute to team goals with focus on deadlines and targets
Excellent communication skills, both written and verbal


Preferred Qualifications

Experience in education industry
Experience using or supporting classroom or office technology
Experience with distance or online learning is preferred
Experience in higher education advising, student services, customer service, or hospitality