Job Location: Auburn - Alabama

About Us

Auburn Global is a partnership between Auburn University and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic success and likelihood of obtaining an Auburn degree.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Manager (SSM), SSAs are responsible for collaborating with the SSM to support students’ academic engagement, social integration, and cross–cultural development in their new academic and social environment.

The advisor is an energetic team player who can successfully execute support services catering to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

• Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion
• Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming,ongoing student services support,and student acculturation into the university
• Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
• Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving,and interpersonal relationships
• Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
• Teach or coach first year transitional programming as assigned

Relationship Management

• Support key relationships at the university and at the partnership,including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

• Maintain accurate records and reporting for assigned cohort of students
• Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
• Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience

Minimum Qualifications

• Bachelor’s degree
• Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
• Demonstrated flexibility and interpersonal communication skills
• Problem-solving,decision-making,and creative-thinking abilities
• Excellent organizational skills and strong attention to detail
• Proven customer service skills
• Ability to work evening and weekend hours as needed
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s degree
• Experience in higher education advising, student services, or hospitality
• Experience working with international students or customers in an administrative or academic capacity desired
• Experience planning and organizing events
• Experience working successfully with non-native English speakers
• Knowledge of Spanish, Mandarin, Arabic or Hindi

ApplicationProcess

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Auburn Global is an Equal Opportunity Employer.

About Us

Auburn Global is a partnership between Auburn University and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic success and likelihood of obtaining an Auburn degree.

 Job Overview

The Student Accommodation Coordinator (AC) assists with Auburn Global’s efforts to deliver a high-quality experience for all international students enrolled in International Accelerator Programs. The AC organizes key elements of program housing, facilitates accommodation assignments for incoming students, and maintains operations and high-quality management in housing. Additional responsibilities include but are not limited to managing dining plans, overseeing student insurance policies, and supervising live-in residence staff.

The successful candidate is a skilled team player who can successfully manage accommodation services catered to international students. The AC must demonstrate a commitment to quality, to excellent customer service, and to the attention and guidance that international students require. He or she must possess strong organizational skills and interpersonal skills.

Essential Functions

Housing Administration Support

• Assist in facilitating pre-arrival processes to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and executing room set-up lists as well as managing punch cards
• Aid the Accommodations Manager in updating ancillary products, including activation and continuation of dining, insurance, and other optional ancillary projects
• Manage a dynamic calendar coordinating regular housing inspection schedules, as well as coordinating remediation as necessary through third-party vendor networks
• Place students into housing locations, keeping accurate and up-to-date housing inventory
• Maintain accurate records of student addresses; generate forms and information to students in housing to facilitate move-in and move-out
• Liaise with Events Coordinator and Global Residents to plan engagement activities at housing locations 

Facilities Management

• Coordinate with third-party property management services to assure execution of items escalated for remediation; conduct follow up as needed
• Coordinate with local cleaning service companies on cleaning and room turnover
• Aid in the formulation and maintenance of housing policies and procedures, which may include eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases

Residence Life Management

• Supervise and train live-in residence staff in program housing
• Partner with student services team to execute residence engagement strategies
• Support student learning of community conduct standards and ensure that Global Residents are trained on how to act as a first-level contact in resolving roommate conflicts
• Oversee the judicial process of Auburn Global students who have been given fines or need roommate conflict mediation
• Train Global Residents on conflict resolution, inspection processes, and conduct policies
• Liaise with student services team on at-risk students

Minimum Qualifications

• Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
• Excellent data management skills, including an understanding of how to maintain complex databases and produce reports as needed
• Experience working successfully with non-native speakers of English
• Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
• Experience working with Salesforce or other CRM software
• Experience working in lease administration, portfolio management, property management, or three years of experience working in a university-based international student pathway program
• Exceptional interpersonal, communication, and presentation skills
• Eligibility to work in the United States without sponsorship

Preferred Qualifications

• Bachelor’s degree in business administration, hospitality management, or related field
• Experience working in hospitality operations management

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Auburn Global is an Equal Opportunity Employer.

Auburn Global – Career Accelerator Program Manager

Auburn, Alabama

About Us
Auburn Global is a partnership between Auburn University and Shorelight Education. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Auburn University.

Job Overview

Auburn Global seeks a dynamic individual to develop and lead our Career Accelerator initiative. Reporting to the Associate Academic Director with a dotted line to the Career Accelerator Director, the Career Accelerator Program Manager will work closely with the campus leadership team and university partners. The Program Manager will also work directly with students, preparing them for global and local internship opportunities, and serve as a local contact to nurture employer relationships and promote employers to students.

The Program Manager is a self-starter who is motivated by a challenge. Essential duties include employer outreach and relationship development; internship coordination; development of curriculum for and teaching of educational workshops, presentations, and career-related courses; coordinating career outreach programs and events; conducting one-on-one career coaching appointments; and working on special projects that address the career development needs of our students, continually expanding the student user base and scope of services provided to all our stakeholders. 

Essential Functions

Program Management

• Manage all career development services at Auburn Global
• Ensure all concepts and details for the Career Accelerator Program are integrated into new program and/or product launches
• Ensure student preparedness for participation in educational internships, post-graduate job searches, and other career goals
• Secure new internship opportunities through the development and implementation of partnerships with employers on state, regional, national, and international levels
• Work to continuously improve the Undergraduate and Master Career Accelerator Programs and internship experience
• Assist students in navigating the career development, planning, and implementation process by leading students through the Career Accelerator and Master Career Accelerator Programs
• Supervise, design, present, and/or coordinate career preparation and professional development curriculum, workshops and classroom presentations with enthusiasm and creativity
• Conduct one-on-one progress and coaching sessions
• Ensure student preparedness for participation in educational internships, postgraduate job searches, and other career goals
• Manage internship logistics and resolve workplace issues, ensuring that employer relationships and internship opportunities adhere to the high standards of Shorelight, the university partners, the Fair Labor Standards Act (FLSA), and the National Association of Colleges and Employers (NACE) Principals of Ethical Professional Practice
• Utilize discretion and independent judgment while working with confidential and sensitive student information during the career orientation, program adoption, and career coaching process
• Manage Career Accelerator and Master Career Accelerator Program materials

Relationship Management

• Lead employer outreach and relationship development
• Manage all career development services at Auburn Global in collaboration with university partnership departments (including the Career Center)
• Liaise with all areas of the university’s Career Center(s) to include career development, experiential education activities, employer relations, and operations to ensure that existing services are leveraged, integrated, and contributing to the Career Center key performance indicators
• Collaborate with Auburn Global’s Marketing team in the development of collateral to promote the Master and Undergraduate Career Accelerator Programs to existing and potential students
• Connect with campus leadership teams, key university-partner staff, and Shorelight Education colleagues, maintaining trust through open channels of communication
• Inspire change in students through instruction and guidance on how to reflect on previous experiences, make career-related decisions, and help increase career-related self-efficacy

Data and Technology

• Track participation of and contact with students
• Analyze data and reports on the progress of the program and achievement of objectives
• Monitor, analyze, and evaluate current scope of services offered

Minimum Qualifications

• Master’s Degree
• 3+ years’ experience in career services, experiential education, recruiting, or human resources
• Experience working with international students and ability to exhibit cross-cultural awareness and understanding
• Technical aptitude and experience with spreadsheets and/or databases
• Eligibility to work in and travel freely to and from the USA without sponsorship

 Preferred Qualifications

• Master’s Degree in global studies, cross-cultural psychology, human resources, counselling or related area
• Teaching, training, or group facilitation experience
• Agency recruiting experience and knowledge of industry trends
• Experience recruiting, leading, motivating, coaching, developing, and retaining staff 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Auburn Global is an Equal Opportunity Employer

About Us

Auburn Global is a partnership between Auburn University and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic success and likelihood in obtaining an Auburn degree.

 Job Overview

The Student Accommodations Manager (AM) leads Auburn Global’s efforts to deliver a high-quality experience for all international students enrolled in International Accelerator Programs. The AM manages all elements of program housing, which includes designing and maintaining dynamic data systems that track room housing rosters, inspection schedules, cleaning services, move-outs/move-ins, and fines for damages. Additional responsibilities include but are not limited to supervising Accommodations Coordinators, managing dining plans, overseeing student insurance policies, and supervising live-in residence staff.

The successful candidate is a skilled team player who can proactively manage accommodation services catered to international students. The AM must demonstrate a commitment to quality, to excellent customer service, and to the attention and guidance that international students require. He or she must possess strong organizational and interpersonal skills.

Essential Functions

Housing Administration Management

• Lead pre-arrival process to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and executing room set-up lists as well as managing punch card
• Supervise and lead Accommodations Coordinators in updating ancillary products, including activation and continuation of dining, insurance, and other services delivered to students
• Develop and manage a dynamic system to oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks
• Place students into housing locations, keeping accurate and up-to-date housing inventory
• Oversee maintenance of accurate records for student addresses; generate forms and information to students in housing to facilitate move-in and move-out
• Liaise with Events Coordinator and Global Residents to plan engagement activities at housing locations

Facilities Management

• Oversee third-party property management services to assure execution of items escalated for remediation; conduct follow up as needed.
• Manage local cleaning service companies on cleaning and room turnover
• Lead the formulation and maintenance of housing policies and procedures, which may include eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases

People Management

• Recruit, develop, and retain team members to ensure productivity and engagement
• Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals
• Provide coaching, counseling, and corrective action (when necessary) to team members
• Foster a culture that reflects Shorelight’s values

Minimum Qualifications

• Bachelor’s degree in business administration, hospitality management, or related field
• Experience working in hospitality operations management
• Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
• Excellent data management skills, including an understanding of how to create and maintain complex databases and produce reports as needed
• Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
• Experience working in lease administration, portfolio management, property management, or three years of experience working in a university-based international student pathway program
• Exceptional interpersonal, communication, and presentation skills
• Eligibility to work in the United States without sponsorship

Preferred Qualifications

• Experience working successfully with non-native speakers of English
• Experience working with Salesforce or other CRM software to produce reports and maintain accurate data
• Master’s degree in business administration, higher education administration, hospitality management, or related field

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 Background Check Required — Education, Criminal, Identity

 Auburn Global is an Equal Opportunity Employer.