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Recruitment Manager, Student Recruitment, Rest of East Asia

Bangkok , Thailand

Description

Recruitment Manager, Student Recruitment,

Rest of East Asia

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Assistant Recruitment Manager, Student Recruitment, assists in executing a student recruitment strategy across Rest of East Asia (Malaysia, Philippines, Cambodia, Laos, Brunei) that targets international students seeking U.S. university degrees. The role includes account management of Shorelight’s regional network of recruiters, schools, and universities, along with building and managing direct-to-student marketing campaigns that drive enrollments to Shorelight’s university partners. This role is based in Bangkok, Thailand, reporting to Regional Director, Rest of East Asia.

Key Responsibilities

Execute Shorelight’s university partners’ student recruitment strategies, partnering with the Recruitment Manager, REA as well as Shorelight’s Marketing Team for all marketing and advertising strategies and collateral
Help manage key channel accounts and partnerships to achieve enrollment targets for all university partnerships
Maintain a data-driven approach to recruitment, monitoring enrollment trends, and reporting on all phases of recruitment process to the Recruitment Manager, Rest of East Asia, using technology systems
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Travel extensively to attend recruitment and outreach activities, seminars, conferences, meetings, and training events to build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners, and other external institutions and vendors
Execute efficient and streamlined processes for all stages of the recruitment process (inquiry, application, assessment, offer, acceptance, visa applications, orientation, etc.) with a strong focus on conversion of inquiries to applications
Work effectively with the university liaisons to ensure smooth entry into the school or program (working with finance offices on incoming deposits, tracking of payments, processing of agent contracts and commissions, as necessary; assisting incoming students with form completion; coordinating arrival transportation for new, incoming students; etc.)

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area

3+ years of experience in the international education/recruitment industry in Thailand or Malaysia
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, with strong drive for results, and pressure-resilient
Proficient with technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a customer service ethic within the team
Willingness to travel

Preferred Qualifications

Existing network and relationships within the education industry in Thailand/Malaysia
Strong working knowledge of key international markets, programs, and products; and US higher education are all pluses
Eligibility to work in the hiring location without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter

Shorelight is an Equal Opportunity Employer.

Apply

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Assistant Recruitment Manager, REA

Bangkok , Thailand

Description

Assistant Recruitment Manager, Student Recruitment,

Rest of East Asia

About Us

Job Overview

The Assistant Recruitment Manager, Student Recruitment, assists in executing a student recruitment strategy across Rest of East Asia (Thailand, Malaysia, Philippines, Cambodia, Laos, Singapore, Brunei) that targets international students seeking U.S. university degrees. The role includes account management of Shorelight’s regional network of recruiters, schools, and universities, along with building and managing direct-to-student marketing campaigns that drive enrollments to Shorelight’s university partners. This role is based in Bangkok, Thailand, reporting to Recruitment Manager, REA.

Key Responsibilities

Execute Shorelight’s university partners’ student recruitment strategies, partnering with the Recruitment Manager, REA as well as Shorelight’s Marketing Team for all marketing and advertising strategies and collateral
Help manage key channel accounts and partnerships to achieve enrollment targets for all university partnerships
Maintain a data-driven approach to recruitment, monitoring enrollment trends, and reporting on all phases of recruitment process to the Recruitment Manager, Rest of East Asia, using technology systems
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Travel extensively to attend recruitment and outreach activities, seminars, conferences, meetings, and training events to build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners, and other external institutions and vendors
Execute efficient and streamlined processes for all stages of the recruitment process (inquiry, application, assessment, offer, acceptance, visa applications, orientation, etc.) with a strong focus on conversion of inquiries to applications
Work effectively with the university liaisons to ensure smooth entry into the school or program (working with finance offices on incoming deposits, tracking of payments, processing of agent contracts and commissions, as necessary; assisting incoming students with form completion; coordinating arrival transportation for new, incoming students; etc.)

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area

3+ years of experience in the international education/recruitment industry in Thailand or Malaysia
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, with strong drive for results, and pressure-resilient
Proficient with technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a customer service ethic within the team
Willingness to travel

Preferred Qualifications

Existing network and relationships within the education industry in Thailand/Malaysia
Strong working knowledge of key international markets, programs, and products; and US higher education are all pluses
Eligibility to work in the hiring location without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Enrollment Services Manager, North and Southeast Asia

Bangkok , Thailand

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Enrollment Services Manager leads and executes our pre-arrival conversion activities in the North Asia and Southeast Asia regions. Based in region, the Enrollment Services Manager works as part of a highly motivated professional team and is responsible for regional visa success, overall conversion, pre-arrival completion and arrival of new students on campus. The Enrollment Services Manager leads the regional-based Enrollment Services Advisors to support agents, prospective international students, and their families with the application, financial, visa, and pre-arrival processes to our partner universities and surrounding communities.

This position works closely with regional Recruitment Managers, admission and marketing, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student success. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. The position directly reports to the Director of Enrollment Services.

Essential Functions:

I-20 and Visa Preparation

Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve high visa issuance rates
Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Team Leadership

Lead and execute the North Asia and Southeast Asia Enrollment Services strategy and plan that drives a culture of data-driven conversion efforts and concierge service across the enrollment funnel.
Liaison with colleagues from various departments, including headquarters, IT, admissions, marketing, recruitment and campus teams, to drive technical improvement and facilitate resources
Manage regional Enrollment Services staff and day-to-day service operations, including tracking performance and promoting continuous training to the regional ES team and effectively managing workflow as determined by enrollment cycles.
Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Lead the onboarding and training of new enrollment services staff and provide enrollment services training to new recruitment team members in collaboration with the regional recruitment team
Act as key contact for the campus student services teams post arrival to help the regional teams communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)

Pre-Departure Process and Stakeholder / Student Family Engagement & Management

Maintain a database of assigned students to convert and track their status and progress toward arrival
Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
Participate with the planning and implementation of pre-departure events (online and offline)
Ensure students within the regional pipeline are meeting financial obligations and completing the required pre-arrival tasks and documentation prior to arrival to ensure a smooth enrollment, achieving 90% pre-payment
Apply a methodological approach to conversion and pre-arrival activities and engage in a variety of proactive activities to ensure students progress through the conversion process
Build a strong rapport with key channel partners, partner campus teams, admissions and any other key stakeholders
Maintain a high level of knowledge of current programs, products, processes, and policies
Demonstrate expertise in all steps of the admissions process

Data Analysis and Reporting

Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
Analyze data in order to provide ongoing weekly updates, reports and forecasts to the Associate Director of Enrollment Services and the Regional team for all students
Be the point of information and clarity on all conversion activities and student status
Maintain a database of respective regional students to track their status and progression to enrollment

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
5+ years of experience in the international education/recruitment industry
Proficiency in writing and speaking English
Experience managing/leading a team
Proven ability to multi-task, balance priorities, set and manage timelines for deliverables with minimal supervision
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
High proficiency with technology and reporting programs/systems, specifically Salesforce
Excellent communication and presentation skills
Detail and data-oriented
Strong customer service and account management skills with an ability to foster an exemplary customer service ethic within the team.

Preferred Qualifications

Beneficial to have existing network and relationships within the education industry in EMEA region, strong working knowledge of key international markets, programs and products
Salesforce CRM experience preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Program Coordinator – Shorelight Live – Bangkok -Thailand

Bangkok , Thailand

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Program Coordinator supports the Shorelight Live American Collegiate Program, which provides first year, US curriculum to students in their home countries in partnership with US universities. The Live technology offers hybrid higher education programs that combine the immersive U.S. university experience with technology-enabled, in-country, live-lecture learning. The position will facilitate live classes through the operation of interactive technology, coordination across remote program management teams, and develop and support student services.

This position is based in Bangkok, Thailand.

Essential Functions

Operations

Audit live lecture sessions and facilitate classroom activities
Coordinate with local operations team to provide technical support during live lectures
Prepare classroom materials as instructed by academic team
Participate in recruitment demo preparation, testing, and setup, and facilitate day of demo operations as needed
Participate in technology testing as necessary
Contribute to student services operations to ensure that systems and proecedures are followed and technology is used to sreamline system and procedures
Troubleshoot student learning experience issues in real time during live lectures. Escalate and follow through to resolution as necessary
Occassionally participate in the student services and operational build of new programs
Provide support to the studio team with operations, case escalation, and student communication

Student Services & Relationship Management

Deliver exceptional students services, beginning with pre-arrival processes and communication, orientation programming, ongoing students service support, and acculturation into the US University culture
Manage student success by actively monitoring student engagement and providing feedback to program teams
Foster community-building among students by organizing and executing activities and events both online and in person
Manage relationships with faculty, academic teams, and engineering to ensure the success of all live lectures
Provide other student services as needed
Guide, prepare, and motivate students to a successful completion of AC Live
Provide language support as necessary during live lectures
Manage communication to students about program preparation, changes to schedule, and technology updates

Required Qualifications

Bilingual: Thai and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 1-3 years of full-time work experience
Ability to work flexible hours, depending on class and demo schedule
Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Excellent communication skills, both written and verbal
Eligibility to work in Thailand without sponsorship

Preferred Qualifications

Experience in education industry
Experience using or or supporting classroom or office technology
Experience with distance or online learning is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer

Apply

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General Manager, South East Asia and North Asia

Bangkok , Thailand

Description

About Us

Job Overview

Shorelight is looking for a General Manager (GM) to grow, expand, and scale our business in assigned markets. The GM is a proven entrepreneurial strategic international leader driving student acquisition. Reporting to the COO, the GM provides leadership, consultation, expertise and line-manages Shorelight’s regional recruitment team and leads high-level account development and management of key channel partners. The GM drives and ultimately ensures the execution of a channel agnostic recruitment strategy across the region and multiple channels to maximize students’ opportunities and Shorelight’s revenue across its portfolio of partner universities. This individual assumes ultimate responsibility for leading the business in the region. The GM explores areas for business expansion, new products and locations to house our growing portfolio of products, while maintaining our strong corporate values and culture while executing on corporate strategic plans in collaboration with HQ, while working closely with the senior leadership team in Boston and globally.

This position is based in Bangkok/ Ho Chi Minh City/ Seoul/ Hong Kong/ Kuala Lumpur/ Taipei and directly reports to the Global Sales Director.

Essential Functions

The responsibilities of this position include:

Growing the business:

Provide leadership, consultation, and expertise on special projects within the organization and ensure that assigned regions are positioned properly around all business, operational, and student acquisition strategies.
Provide strategic leadership and support to assigned markets to achieve short term success and long-term growth strategies.
Responsible for growing our presence in assigned markets and ensuring that SL initiatives are fully integrated to deliver strong results.
Ensure that assigned markets are properly positioned around all commercial and student acquisition strategies and explore areas for expansion of our product portfolio that service the international student base.
Partner with senior leaders in each of the assigned markets to support corporate priorities and develop growth strategies for each market.
Identify and assess market opportunities for expanded growth in assigned markets. Collaborate with business development to identify and support new business ventures.

Scaling the business:

Work closely with Student Acquisition, Operations, ES, Admissions, HR, and Finance in assigned markets so that all departments are working collaboratively to ensure success, productivity, scalability, and operational excellence.
Enhance (and develop where needed) all relevant systems, processes, and procedures across the region to ensure operational excellence.
Establish “Best Practice” mentality in region for nimble and agile changes to market conditions.
Partner with leaders located in global offices/markets to help our team build organizations, working closely with senior leadership to scale efficiently, and achieve high performance across the region.
Coach, mentor, support, and elevate teammates in assigned markets to foster a high performing cohesive group.
Effectively build relationships and lead communication and collaboration where needed with key team members across multiple regions and lines of business.
Support and reinforce the overall operational goals and key measures of the organization across assigned regions.
Build strong cross-functional relationships to ensure that we have the necessary infrastructure, tools, and products in place for success.

Finding & Retaining Top Talent:

In conjunction with HR leadership, develop the right “people strategy” in assigned markets and succession planning to ensure bench strength and career development/retention strategies are in place for top talent within key regions.
Be a collaborative team-builder with a strong team orientation and the desire to develop, train, and mentor others.
Work with key regional managers and HR leadership to identify and retain top talent in assigned markets.
Identify potential People issues which may affect the company’s ability to meet our business goals; consult, advise, coach and partner with functional leaders on risks and mitigation.
Nurture a global Shorelight culture leveraging the best traditions from Boston HQ and the international markets that we serve.
Recruit, onboard, and coach top talent in-market; lead the team by example with a servant leadership approach and oversee all functions in the region, whether directly or indirectly.
Embody Shorelight core values and play a lead role to ensure the culture engages employees, resonates locally, and is consistent throughout assigned regions.
In conjunction with HR business partners, assess key leaders (Student Acquisition, ES, Admissions, HR, etc.) within assigned markets, as well as develop and coach individuals on the team.
Continually assess overall team capability vs. requirements and adjust as needed.

Minimum Qualifications

Bachelor’s degree, preferably in business, international relations, or related area
10+ years’ experience in strategic and tactical business development, including fast paced sales and marketing environments, preferably within international education.
Experience in developing and expanding business in South East Asia and North Asia regions
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Working fluency in English

Preferred Qualifications

Experience in Regional role in South East Asia and North Asia regions. These regions are inclusive of Myanmar, Thailand, Cambodia, Laos, Malaysia, Singapore, Indonesia, Philippines, Hong Kong, Macau, South Korea, Taiwan, Japan and Mongolia.

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Shorelight — Admissions Officer, Southeast Asia

Bangkok , Thailand

Description

Shorelight — Admissions Officer, Southeast Asia

Bangkok, Thailand

About Us

Job Overview

The Admissions Officer manages inbound applications to our partner universities. He or she assists with the communication between Shorelight representatives in the field and the central Admissions office. The Admissions Officer must be a self-directed individual with excellent problem-solving, communication, and detail-orientation skills. This position reports to the Admissions Manager.

Essential Functions

Receive and initially process applications from the regional team in Southeast Asia
Organize and deliver files under the direction of the central Admissions office
Input data to the Shorelight CRM
Communicate directly with Shorelight representatives and agents when needed to complete application files
Other duties as directed by the Admissions Manager
Travel within Southeast Asia and the United States when required

Minimum Qualifications

Bachelor’s degree, preferably in international education–related field
Excellent English skills, including writing and speaking
Experience and familiarity with the broad spectrum of educational models in Southeast Asia regions
Demonstrated excellence in project management and leading process
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Proficiency with Adobe Acrobat Pro, Microsoft Office, Salesforce, and cloud computing
Eligible to work in Thailand without sponsorship

Preferred Qualifications

Experience with the Southeast Asia region’s educational systems — Indonesia, Malaysia, Myanmar, the Philippines, Thailand, and Vietnam

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Human Resources Business Partner, Southeast and North Asia

Bangkok , Thailand

Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Human Resources Business Partner (HRBP) plays a central role in linking Shorelight’s global human resources strategy to local business with the goal of supporting our small but rapidly expanding staff in the Southeast and North Asia regions (Thailand, Vietnam, Malaysia, Indonesia, South Korea, Hong Kong, Macao, Taiwan, and Japan). This individual liaises between his or her region and global Human Resources to assess needs and deliver services such as employee recruitment, performance management, compensation, compliance, employee benefits, and payroll and talent management. In collaboration with HR leadership, the HRBP partners with business leaders to implement HR strategies that foster organization and talent development for the region.

This dynamic, challenging, and exciting role requires a hands-on, self-motivated individual who seeks professional growth and international exposure. The successful candidate possesses excellent communication skills, strategic thinking and planning ability, ability to quickly adapt to changing demands, and agility to function in a fast-paced, often fluid and innovative environment.

This position is located in Bangkok and reports to the Human Resources Director in Boston.

Essential Functions

Business Partnership

Develop in-depth understanding of the region to translate strategic and tactical business plans into talent-oriented plans
Partner with business leaders to develop and implement HR and recruitment strategies to support business initiatives and deliver results
Provide support in a strategic and value-added manner in areas that impact the attraction, development, and retention of talent
Develop and foster relationships at all levels within the region; serve as a trusted advisor to all region staff
Collaborate with larger HR team to align practices across global organization
Serve as change agent and champion in support of HR and business-related initiatives
Partner with local leadership on organizational design, skills assessment, workforce, and succession planning

Talent Management

Lead full-cycle recruitment for the region, in partnership with Talent Acquisition
Develop talent acquisition strategies that align with short- and long-term workforce plans
Use a variety of channels and methods to improve effectiveness and efficiency of the region’s recruiting process
Manage the onboarding and offboarding process for the region, including drafting employment documents, coordinating new-hire training schedules, handling all visa requirements, and closing out all employment-related matters for departing employees
Partner with managers to ensure employees are positioned for success (e.g., through performance planning, goal setting, development plans, evaluations, and offboarding)

Employee Relations

Work with managers and employees throughout the region to coach, facilitate problem solving, and develop employee relations practices that contribute to and enhance workplace culture, fostering a positive environment
Provide counsel and ensure prompt resolution of all legal-related matters, ensuring that appropriate parties are consulted throughout the process
Provide support for all talent-related activities in the region, including in-country support when needed
Develop tools to build leadership capabilities to address and resolve employee relations issues
Collect and analyze internal and external data to identify trends and recommend solutions to improve performance, retention, and employee experience
Collaborate with local partners across the region to align and improve global HR policies and practices, ensuring compliance with local laws

Other Duties

Manage employee programs, including performance management, professional development, employee benefits, and compensation
Prepare monthly payroll for the region in conjunction with the Finance department in HQ
Perform other ad hoc HR duties and projects as required

Minimum Qualifications

Bachelor’s degree in human resources, business, or a related field
7+ years’ combined experience in recruitment and business partnership
Working knowledge of core HR functional areas, including compensation, talent acquisition, performance management, and compliance
Experience developing and delivering customer-focused HR services and programs in a global company
Excellent communication skills, particularly in communicating changes within the organization and coaching team members and managers to help them navigate change
Fluency in written and spoken English
Demonstrated ability to build collaborative relationships throughout an organization despite geographic and time zone challenges
Strong experience with Microsoft Office and applicant tracking systems
Open minded, resilient, good interpersonal skills, ability to work independently and with a team
Ability to travel in region as needed

Preferred Qualifications

Master’s or certificate degree in business or human resources management
Experience developing talent management programs
Experience preparing payroll and managing employee benefits plans

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Shorelight Education — Office and Events Coordinator, South East Asia

Bangkok , Thailand

Description

About Us

Job Overview

The Office and Events Coordinator assists in executing a student recruitment strategy in South East Asia, targeted at international students seeking a U.S. university degree. Reporting to the South East Asia Product Marketing Manager, this individual will support business development initiatives as well as provide administrative support and office management assistance.

Essential Functions

Provide administrative support for Bangkok office, including travel organization for visitors, correspondence, office maintenance, and filing
Work with Product Marketing manager to coordinate events, including product launches, agent events, parent/campus director events, and team activities
Support Enrollment Services Officer for pre-arrival activities during the peak season
Implement agent-related issues such as commission approvals, invoices, etc.
Assist with the preparation of presentations, meeting materials, research, and other projects as required
Liaise with third-party logistics partner and Ministry of Labour Office regarding foreign employees’ visas/work permits and related requirements, as needed
Provide clerical and administrative support to corporate office and manager
Maintain and manage purchasing of office supplies, stationery, IT devices, etc.

Minimum Qualifications

Excellent presentation, communication, and interpersonal skills
Excellent spoken and written English and Thai
Well-developed organizational skills and demonstrated ability to meet deadlines
Experience in overall office management in an international environment
Ability to work independently with minimal supervision and as part of a team
Proficiency in a range of computing skills, including Microsoft Office (Excel, PowerPoint, and Word)
Office relocation experience (vendor management)
Tertiary educated

Preferred Qualifications

Overseas travel and/or living experience
Fluent in English

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Product Sales Manager, South East and North Asia

Bangkok , Thailand

Description

About Us

Shorelight Education is a U.S.-based education company that funds and manages partnerships with universities to drive institutional growth, create new revenue streams, and expand options for students. Our vision is to bring together innovative universities and global citizens in a movement to educate the world. Shorelight focuses on international/transnational education and a unique student experience. Our diverse and talented team is made up of passionate change-makers who think entrepreneurially and act collaboratively. To learn more about Shorelight Education please visit our website at www.corporate.shorelight.com

Job Overview

Shorelight Education is seeking to hire a Product Sales Specialist or Manager (depending on experience) to execute a student recruitment strategy across South East and North Asia targeted at international students seeking a US university degree. The Product Sales position, reporting directly to the Executive Director of Recruitment, will work across all channels to maximize the recruitment efforts in the regions for a specific set of Shorelight partner universities. The Product Sales role is a combination of sales and marketing and will work closely with Shorelight’s in market recruitment teams as well as Shorelight’s marketing and campus-based teams. The product sales role will be approximately 70% sales and 30% marketing and engagement with the campus-based teams.

Shorelight defines the regions as follows:

South East Asia: Vietnam, Indonesia, Myanmar, Thailand, Cambodia, Laos, Malaysia, Singapore

North Asia: South Korea, Japan, Taiwan, Hong Kong, Mongolia, Macau

The base location for this role is Bangkok, Thailand

Key Responsibilities

The responsibilities of this position include:

Work across all channels within South East and North Asia to achieve targets for a specific set of partner universities and programs
Contribute to, and execute on, Shorelight university partner’s broader student recruitment strategies
Develop and execute a product specific recruitment plan across the regions in conjunction with Shorelight regional recruitment and campus teams
Maintain a data-driven approach to recruitment, monitoring enrollment trends and reporting on all phases of recruitment process to the regional director(s), executive director, campus managing directors and product management team
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Work closely with the regional recruitment teams to ensure all Shorelight recruitment staff members and our partners are trained on the relevant products
Delivering counselor training to Shorelight partners in the region as needed
Travel extensively across the regions to attend recruitment and outreach activities, seminars, conferences, meetings, exhibitions and training events. Build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners and other external institutions and vendors
Work closely with regional recruitment teams and US based product/campus teams to execute new product launches in market
Accountable for providing first hand feedback to the US based product/campus teams on market conditions, recruitment activities, marketing campaigns and suggestions for further product optimization
Execute an efficient and streamlined processes for all stages of the recruitment process (inquiry, application, assessment, offer, acceptance, visa applications, orientation, etc.) with strong focus on conversion of inquiries to applications to offers to enrollments
Work effectively with the university liaisons to ensure smooth entry into the school or program
Work closely with campus teams to ensure student feedback, testimonials and future alumni events are in place
Work with relevant campus teams on FAM trips involving partners from the regions
Manage the student ambassador programs for current students to return to their home country during breaks and attend events focused on prospective students or parents
Assist regional recruitment teams in organizing and delivering pre-departure events

Qualifications

2+ years of experience in the international education/recruitment industry
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
Proficiency with CRM technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a team based customer service ethic
Willingness and ability to travel across Asia and to the US is required
Beneficial to have existing network and relationships within the education industry across South East and North Asia and a strong working knowledge of key international markets, programs and products
Experience in organizing pre-departure events and product launches
Local language proficiency would be advantageous
Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
Fluency in English is a must

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer

Apply