Skip to content

Job Location: Boston - Massachusetts

Job location: Boston – Massachusetts

Back to Careers Page

Senior Human Resources Generalist

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 Job Overview

Reporting to the Vice President, Human Resources, the Senior HR Generalist supports the Human Resources team in a dynamic, global organization experiencing high growth.  This individual will provide support in the areas of HR Operations and Talent Management as well as serve as back-up to the HR Generalist, Business Partner Support.  This role requires a highly organized, detail-oriented, and energetic team player who has clear and effective communication, exceptional attention to detail, and a strong customer service ethic.

 Essential Functions

HR Operations Support

  • Act as an effective liaison to other business functions, including, but not limited to Payroll, FP&A, and IT
  • Co-facilitate new-employee orientations as required
  • Conduct employment verifications via telephone or electronically as needed

 HR Information Systems and Data Integrity

  • Monitor and maintain employee data and records
  • Review HR Information System (HRIS) entries to ensure accurate information is entered into the system for audit and compliance purposes
  • Create custom reports and dashboards, and serve as the point of contact for ad hoc report requests
  • Function as subject matter advisor regarding all processes and system requirements (workflows, security, reporting, integrations)
  • Enter data into the HRIS as needed

 Total Rewards

  • Manage relationships with the benefits broker team, third-party benefit plan providers, and other external vendors
  • Support implementation and administration of benefits programs, including open enrollment, changes and termination of participants in benefit plans, and HR system updates
  • Manage FMLA and other leave of absence cases. Ensure proper tracking, documentation, communication, and compliance with applicable laws and regulations
  • Maintain compliance with federal, state and local employment and benefits laws and regulations
  • Formulate, plan, and implement wellness strategies, initiatives and events to improve employee health, control utilization costs, build morale, and foster a positive team environment
  • Manage the company’s compensation plan to include the oversight and processing of the company’s merit and bonus programs
  • Ensure that all HR policies, procedures, and practices comply with applicable federal, state and local laws and are consistent with company culture and values, providing training to staff to ensure compliance
  • Provide data for HR audits and filings related to EEO-1 reporting, benefits compliance, and 401(k) in partnership with HR team
  • Establish and maintain awareness and understanding of employment law, industry trends, current practices and new developments

 Performance Management Support

  • Maintain data integrity of performance management system
  • Assist the VP, HR with administering annual performance evaluation process by scheduling trainings, drafting communications, and addressing tier-one questions from participants
  • Administer post-evaluation survey

 Talent Management Support & Employee Engagement

  • Provide administrative support including, but not limited to, creating reports, drafting presentations, and drafting correspondence
  • Assist in the coordination of trainings by managing invitations, overseeing facilities/IT logistics, and ordering catering when needed
  • Serve as an Employee Engagement Committee member and provide logistical support to the committee
  • Administer LinkedIn Learning and the HR Team’s page on SPARK (internal web portal)

 Minimum Qualifications

  • Bachelor’s Degree
  • 5+ years’ experience in Human Resources or related field
  • High level of customer service and the ability to handle sensitive and confidential situations and documentation
  • Knowledge of standard HR operations and policies, and the demonstrated ability to follow established protocols, identify new needs, and document new protocols
  • Proficiency in MS Office Suite
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Working knowledge of HRIS
  • Industry certification – PHR, SPHR, SHRM-CP or SHRM-SCP
  • Ability to manage multiple projects simultaneously in a fast-paced environment

 Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 Background Check Required–Education, Criminal, Identity

 Shorelight is an Equal Opportunity Employer.

Apply
Back to Careers Page

Studio Operator

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.


Job Overview

The Studio Operator is responsible for the day-to-day operation of the UMass Boston Global broadcast studios. The Studio Operator oversees the technical operation of the studio and updates academic and demonstration materials to ensure they are accurate at the time of broadcast.  She or he collaborates with UMass Boston Global staff, partners, contractors, and vendors to ensure full functionality and regular updating of hardware, software, audio/visual equipment, and curriculum. The Studio Operator is a crucial member of the UMass Boston Global team. Her or his performance directly impacts the student experience and the integrity of the UMass Boston Global organization.

Essential Functions

Broadcast Operations

  • Operate broadcast studio for academic courses and demonstrations, ensuring proper configuration of equipment and software prior to each broadcast
  • Troubleshoot and resolve audio/visual technical issues, liaising with vendors and engineers as necessary
  • Manage the broadcast platform and preform administrative tasks for production readiness
  • Support live productions, including various production roles as needed
  • Train faculty and staff in using the Field Degree studio environment

Course Content Coordination

  • Work with instructional design to ensure content is up to date (knowledge of LMS, ability to work with faculty)
  • Manage the timing and loading of curricula and the updating of lesson plans in coordination with instructional design team and faculty
  • Manage software and hardware deployments, implementing patches and performing other maintenance

Minimum Qualifications

  • Bachelor’s degree and demonstrable relevant work experience or internship
  • Demonstrated ability to troubleshoot Windows environments
  • Familiarity with A/V and video conferencing hardware and software
  • Knowledge of higher education instruction
  • Familiarity with the principles and basic technologies of live video broadcasting
  • Outstanding verbal and written communication skills
  • Ability to work weekends, early mornings, and evening hours
Apply
Back to Careers Page

Analytics Intern

Boston , Massachusetts
Description
About Us 
Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni. 

Job Overview

The Analyst Intern assists the Data Analytics team’s efforts to weave data and analytics into the fabric of Shorelight’s everyday work. This role will work to support the conversion of data into insights that will lead to informed business decisions. 

Essential Functions

  • Works collaboratively with team members to build out an internal customer support program for Shorelight’s data visualization tool, driving internal customer adoption and satisfaction, improving operational efficiency, and creating a fun and motivational environment that accelerates performance success.
  • Applies analytical skills to help team identify ways to build & nurture sales pipeline, evaluate nurture performance and infuse automation into processes.
  • Responsible for delivering insights and recommendations in consistent, actionable formats and communicating findings to Director Insights and Analytics.
  • Manages and executes various ad-hoc project requests as prioritized and assigned by the Director of Insights and Analytics.
  • Works to uncover opportunities to improve both internal processes and data quality, including helping to clean, prepare, and troubleshoot inconsistencies.
  • Proactively analyzes and translates detailed student lead data in the funnel into appropriate actions for marketing and sales teams

Minimum Qualifications:

  • Proven analytical skills, computer proficiency and project management experience
  • Excellent verbal and written communication, with adaptability
  • Internal customer orientation and problem-solving skills
  • Must be able to prioritize multiple tasks

Preferred Qualifications: 

  • Act as a resourceful, go-to person willing to “roll up her/his sleeves” and figure things out
  • Ability to work well in collaborative environment

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply
Back to Careers Page

Shorelight – Senior Data Engineer

Boston , Massachusetts
Description
Shorelight — Senior Data Engineer
 
Boston, MA

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Senior Data Engineer translates business requirements into data solutions. This includes the design, development, and deployment of batch and near-real-time data processing, with a primary focus on maintaining the back-end components that support the company’s data warehousing and CRM system integration.  He or she requires demonstrated technical and functional skills in data management, including ETL, and data warehousing and data wrangling, combined with in-depth analytical and production support experience.  Effective oral and written communication skills are essential along with creative-thinking skills and an ability to use data to inform all decisions.

Reporting to the Director of Data Architecture, the Senior Data Engineer leads user acceptance testing, deploys to production environments, and guides and supports other Data Engineers on the team. He or she must follow the defined development standards and best practices and attend code reviews to assure compliance.

Essential Functions

Data Integration

  • Design, develop, and test data integration processes among business systems and data warehouses in multiple DBMS environments, including cloud-based systems
  • Design, develop, and test system integrations among enterprise front-and back-office applications (ERP, CRM, Financial, Planning, and other systems)
  • Prepare documentation and flow charts of systems, business processes, and databases
  • Lead solutioning and participate in data modeling design sessions
  • Implement code changes based on system specifications
  • Analyze problems and propose solutions
  • Work with DBAs and Data Architects to implement database changes
  • Support and take direction from Data Architects and Principal/Lead Data Engineers
  • Mentor and guide junior Data Engineers
  • Lead system and user testing, as well as production launches

Operational Support

  • Monitor batch jobs and resolve any issues in a timely manner
  • Look for opportunities to enhance existing code and processes as well as overall data quality improvements
  • Test and troubleshoot business reporting for end users in Tableau, Microsoft PowerBI, and other BI tools
  • Assist power users in their understanding of the Enterprise Data Model and usage of the Enterprise Data Warehouse

Security

  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

  • Bachelor’s degree in information systems, information technology, computer science, or related field
  • 7+ years of experience in data management and ETL design/development
  • Experience in database development using Amazon Redshift, DB2, SQL Server, and/or Oracle
  • Strong SQL scripting skills, including procedural languages such as PL/SQL and T-SQL
  • Experience with ETL tools such as Informatica, SSIS, and Pentaho PDI
  • Experience in working with large-scale data warehousing and complex transformations
  • Experience in working with dimensional models
  • Experience using a software development lifecycle (SDLC) methodology
  • Knowledge of Stored Procedures/Unix scripting knowledge
  • Knowledge of implementing adequate controls for balancing
  • Must have solid understanding of relational database design
  • Experience with BI and reporting platforms such as Business Objects, Crystal Reports, Tableau, PowerBI, and Cognos
  • Entrepreneurial mindset and passion for emerging technologies
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree in information systems, information technology, computer science, or related field
  • Knowledge of Salesfoce.com data model
  • Experience with Informatica Cloud

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply
Back to Careers Page

Shorelight – Senior Marketing Events Coordinator

Boston , Massachusetts
Description
Shorelight — Senior Marketing Events Coordinator
Boston, Massachusetts

 

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Senior Marketing Events Coordinator leads events strategy, planning, execution, and reporting for our broad portfolio of B2B and consumer-facing events across the globe, driving enrollments from students seeking educational experiences from leading U.S. universities. He or she works closely with our university partners and our analytics, marketing, and recruitment teams to develop a global event plan and a centralized platform of events expertise that supports student recruitment, launches products, and builds highly productive relationships with channel partners. 

The Senior Marketing Events Coordinator is a rigorous and thorough project manager with creative problem-solving abilities, independent judgment skills, and great attention to detail. This role develops high-quality, innovative, and impactful events that seamlessly integrate with regional student acquisition and channel expansion plans and result in measurable return on investment. This position reports to the Executive Director, Marketing.

Essential Functions

Event Planning, Management, and Execution

  • Own and oversee all events across the business, in all regions, and maintain an up-to-date calendar overview of events for all stakeholders
  • Develop and execute a global events strategy and plan for delivery, in partnership with regional event leads, Marketing, Recruitment, and Analytics 
  • Oversee end-to-end execution of events in regions that lack Shorelight marketing or events staff
  • Define meaningful, consistent metrics of success and apply these across all events
  • Track success though qualitative and quantitative metrics, and report regularly to stakeholders, ensuring a constant feedback and improvement loop to inform investment decisions and ROI 
  • Work with Analytics to move events data into Tableau for data visualization and dashboards
  • Act as the central point of contact for all events-related digital marketing, CRM, content and creative support to target, communicate, promote, and deliver events effectively
  • Ensure events materials are correctly branded and contain accurate, up-to-date product information
  • Create a living playbook, outlining best practices and learnings, that simplifies processes and allows us to further deploy events at scale 
  • Lead planning, logistics, and execution of large-scale familiarization trips
  • Act as lead coordinator/liaison for hosting visitors, small groups, large groups, and individuals
  • Lead planning, logistics, and execution of Boston-based in-office events and other events within the local Boston area as needed
  • Ensure that all visiting agents and staff receive a high level of service and assistance with their visit, including itineraries, travel arrangements, accommodations, and campus coordination
  • Develop and implement a strategic calendar of events based on stakeholder feedback, budget and timeline constraints

Budget Management

  • Own and manage the global events budget, ensure accurate, accessible tracking and make recommendations for reducing costs where needed 
  • Perform detailed tracking of complex budgets, attendees, and results in CRM to develop ROI metrics    
  • Manage relationships with external consultants (events management experts) and vendors (hotels, catering, exhibitions etc.),
  • Act as key point of contact for consultants and vendors
  • Work cross-departmentally within Shorelight as well as with external vendors to execute the global events plan and use CRM, brand, and communications to ensure accurate targeting, frictionless delivery, and long-term value from investment in events

Minimum Qualifications

  • Bachelor’s degree, preferably in marketing, communications, events management, business, international relations, or related area
  • 3 years’ tactical marketing or events management experience, preferably within international education or higher education
  • Experience developing and implementing a marketing or events plan and managing budgets
  • Experience planning and managing events and marketing for events
  • Ability to think independently, thoroughly, and critically in fast-paced contexts
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
  • Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
  • Working fluency in English

Preferred Qualifications

  • Prior experience working in a high-growth, international education company
  • Prior experience working with Salesforce.com

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply
Back to Careers Page

Shorelight – Senior Revenue Accountant

Boston , Massachusetts
Description
Shorelight — Senior Revenue Accountant
Boston, Massachusetts

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Senior Revenue Accountant is responsible for all aspects of revenue accounting and reconciliations. The Senior Revenue Accountant must work well with others and have the ability to interact effectively with cross-functional teams. Reporting to the Senior Revenue Manager, this role supports Shorelight’s continued success and growth in a challenging and fast-paced environment.

Essential Functions

  • Review partnership agreements to ensure proper revenue recognition in accordance with company policy and revenue recognition accounting standards
  • Manage monthly revenue and AR close process by partnering with Staff Accountants to ensure timely and accurate posting of monthly revenue and reporting of AR and customer deposit balances
  • Reconcile key revenue accounts, including but not limited to AR, AR allowance, and deferred revenue
  • Complete other revenue and AR-related projects for the partnership schools assigned
  • Prepare commission-related journal entries and associated account reconciliations
  • Perform custom revenue reporting and margin analysis at the partner and student levels
  • Partner with operations and IT teams on price setting and related system updates
  • Collaborate with NetSuite System Administrator to ensure new programs are added to NetSuite on a timely and accurate basis
  • Drive continuous improvement in systems, including the integration between Salesforce and NetSuite
  • Process customer refunds and write-offs, and prepare associated accounting entries
  • Assist in annual audit requests in the areas of AR, deferred revenue, revenue, and commissions

Minimum Qualifications

  • Bachelor’s degree in Accounting
  • Strong knowledge of generally accepted accounting principles (GAAP)
  • Advanced MS Excel skills
  • Strong problem-solving and analytical skills
  • High attention to detail and strong organizational skills
  • Ability to adapt to changing business needs and to manage multiple priorities
  • Ability to take ownership of projects and drive them through to completion
  • Excellent written and oral communication skills
  • Eligible to work in the United States without sponsorship

Preferred Qualifications

  • Strong knowledge of NetSuite, including but not limited to saved searches, report building, customs imports, sales order/invoice template creation
  • Knowledge of Salesforce.com
  • CPA

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply
Back to Careers Page

Temporary Admissions Assistant (Global)

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Reporting to the Assistant Manager, Admissions,  the temporary Admissions Assistant is responsible for the entering student application data into Shorelight’s CRM, conducting data audits in the system and prepping applications for the admissions team to evaluate and process. This is a 6 month temporary position.

Essential Functions

  • Working in Shorelight CRM to prepare applications for the Admissions team to process
  • Assist with the development and maintenance of data quality and integrity
  • Assist with other aspects of the application process as needed by the Admissions team
  • Assist with foreign credential evaluation and academic eligibility assessment
  • Assist with the streamlining and triaging of Admissions-related inquiries, tasks, and other communications

Minimum Qualifications

  • Bachelor’s Degree
  • Knowledge of international student services within a higher education setting preferred
  • Proficient in working with CRM systems such as Salesforce preferred
  • Previous experience with database software and/or previous international education and admissions experience preferred
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the work day

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply
Back to Careers Page

Temporary Admissions Assistant (Global)

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Reporting to the Assistant Manager, Admissions,  the temporary Admissions Assistant is responsible for the entering student application data into Shorelight’s CRM, conducting data audits in the system and prepping applications for the admissions team to evaluate and process. This is a 6 month temporary position.

Essential Functions

  • Working in Shorelight CRM to prepare applications for the Admissions team to process
  • Assist with the development and maintenance of data quality and integrity
  • Assist with other aspects of the application process as needed by the Admissions team
  • Assist with foreign credential evaluation and academic eligibility assessment
  • Assist with the streamlining and triaging of Admissions-related inquiries, tasks, and other communications

Minimum Qualifications

  • Bachelor’s Degree
  • Knowledge of international student services within a higher education setting preferred
  • Proficient in working with CRM systems such as Salesforce preferred
  • Previous experience with database software and/or previous international education and admissions experience preferred
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the work day

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply
Back to Careers Page

Director, Program Development

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Director, Program Development works closely with leadership within the Strategy and Development team, as well as internal stakeholders throughout the organization and its campus partners to provide end-to-end ownership for new and optimized programs and products.  

The individual in this role has a deep understanding of the trends in international higher education and is an innovator.  He or she has a truly international outlook, the ability to work in a diverse environment, and possess a cross-cultural awareness and understanding.  He or she must show excellence in problem solving and have a keen ability to work in a matrix organization through effective cross-functional collaboration.  This role will report into the Senior Director, Product Development.

Essential Functions

Program Development & Optimization 

  • Define, develop, drive & own UG & PG optimizations working cross-functionally (recruitment, finance, implementation, IT, partner operations, admissions, marketing, training) from strategy through the launch process, providing end-to-end product ownership to drive continuity in design & strategy. Program examples include:
    • Academic English
    • Transfers
    • Subjective Reviews
    • New PG degrees and/or Specializations
    • Study Abroad
  • Ability to assess viability of program throughout the development process, as well as post-launch to drive continuous innovation. Program elements to be assessed include:
    • NSE and/or Net Bookings impact
    • Target markets
    • Business impact

Strategic Framework Development

  • Develop, own & maintain 2-3 analytical/strategic frameworks & analyses, which will serve as a key input for UG + PG development, new partnership strategies & existing partnership optimization efforts. Examples include:
    • Entry requirements framework
    • Competitive Framework
    • Admissions Frameworks
  • Manage and facilitate meetings with critical internal stakeholders specifically in areas impacting admissions optimization and readiness
  • Develop Admissions strategy for new partners and programs and provide partner-facing support during early Implementation for key strategic initiatives 
  • Provide ongoing detailed and expert analysis on key trends, performance metrics, and opportunities for implementation and product enhancements

Minimum Qualifications

  • Bachelor’s degree
  • 5+ years’ experience in higher education management
  • Record of leadership delivering strategic, analytical, and operational objectives
  • Exceptional interpersonal, communication, presentation, and negotiating skills
  • Problem-solving, decision-making, and creative thinking abilities
  • 25-30% travel (primarily domestic although some international)
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s Degree
  • Experience working with international students in an administrative or academic capacity
  • Experience using CRMs or Student Information databases, Salesforce a plus

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply