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Marketplace Product Sales Coordinator

Chicago , Illinois

Description

Marketplace Product Coordinator

Chicago, IL

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Marketplace Product Coordinator promotes and manages all non-academic products and services offered through Cleveland State Global, which includes but is not limited to student housing and accommodations, dining plans, insurance, affiliate vendor services, and living essentials catered to international students enrolled in international accelerator programs. The Marketplace Product Coordinator designs and maintains complex, dynamic data systems that track and report all products and services offered, including but not limited to, housing rosters, insurance enrollment, career services enrollment, therefore strong data management skills are essential. He/She/They owns the financial performance, marketing associated with the products, and the student satisfaction for Shorelight Marketplace. This role reports to the Product Manager, Housing Solutions, and assists in coaching student workers who live in residential communities.

The Marketplace Product Coordinator is an energetic team player who takes initiative and has excellent oral and written communication skills. Exceptional sales and customer service skills with proven negotiation abilities are critical. He/She/They is a skilled problem solver who demonstrates tact, patience, and diplomacy, particularly with non-native English speakers. The Marketplace Product Coordinator is organized, comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail.

Essential Functions

Ancillary Services Management

Support pre-arrival process with Student Services to ensure ancillary program assignments are prepared, , making housing assignments, and executing room set-up lists as well as managing other various tasks as needed.
Assist to enroll students in program-managed housing, dining, insurance, and other ancillary products, maintaining accurate student records for each product, as well as keeping accurate and up-to-date housing inventory to assist in forecasting exercises.
Collaborate with student services team in updating ancillary products, including activation and continuation of dining, insurance, and other services delivered to students.
Oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks.
Promote the purchase, enrollment, and collection of ancillary services, through current sales channels, direct to student, or through University partners.

Facilities Management

Coordinate cleaning services provided by local companies for accommodations cleaning and timely room turnover.
Support execution of housing policies and procedures, which may include eligibility, waivers, student lease agreements, and emergency temporary housing.
Engage in execution of room occupancy and housing assignment management, including placements, changes, occupancy data, and residential records in Salesforce and other relevant systems.
Act as contact for student concerns, maintenance issues, facility challenges, and mediations/student conduct instances.

Administrative Support

Manage, maintain, and distribute leasing documents to residents.
Collaborate with Operations Manager for mass communications to residents prior to distribution.
Update all housing-related roster and transfer necessary information to the CRM.
Maintain database of student interactions to ensure consistent messaging and support.

People Management

Recruit, develop, and retain team members to ensure productivity and engagement.
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals.
Provide coaching, counseling, and corrective action (when necessary) to team members
Ensure consistent 24/7 coverage for the duty phone is scheduled, especially for evenings, weekends, and peak times.
Foster a culture that reflects Shorelight’s values.

Security

Comply with Shorelight Written Information Security Policy and all other Shorelight Information Security Policies and Procedures.
Take responsibility for any Shorelight assets assigned to you.
Promptly respond to any security events, incidents, or weaknesses to Shorelight security.

Minimum Qualifications

Bachelor’s degree or Associate’s degree + 1 year related work experience or 3+ years related work experience in hospitality, residential life, or property management
Proficiency in Microsoft Office Suite, particularly Excel
Working experience in maintaining and enforcing compliance with program rules, regulations, and policies
Eligibility to work in the United States without sponsorship

Preferred Qualifications

Experience working in Hospitality Operations Management
Experience working successfully with non-native speakers of English
Experience working with Salesforce or other CRM software to produce reports and accurate data
3+ years working in a direct customer facing role

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Director, Marketplace Product Sales

Chicago , Illinois

Miami , Florida

United States ,

Description

Director, Marketplace Product Sales

US Remote (Miami, FL, Salt Lake City, Utah or Chicago, IL)

About Us

Job Overview

Shorelight is seeking a dynamic and results-driven Director, Marketplace Product Sales, to lead our marketplace sales strategy. The ideal candidate will have a strong understanding of marketplace dynamics, exceptional sales skills, and a passion for driving product success with the higher education industry. He/She/They will be responsible for developing sales strategies, managing product performance, and collaborating with cross-functional teams to enhance our marketplace offerings.

The Director, Marketplace Product Sales is responsible for leading our Marketplace sales strategy for our growing suite of non-academic products and services. In addition, this role will be responsible for leading and managing a global product sales team. The person in this role has a deep working knowledge of Shorelight’s non-academic products and consumers to help drive our go-to-market strategy, product development, and positioning. He/She/They must have strong international education industry knowledge, an entrepreneurial, roll up your sleeves approach, and a deep understanding of the student experience. The ideal candidate will have demonstrated success in leading the sales strategy for a new business line. The role reports to the Senior Vice President, Marketplace.

Essential Functions

Sales Strategy & Planning

Develop and execute comprehensive sales strategies to drive customer acquisition, engagement, and retention for all non-academic products.
Track and analyze sales metrics, providing insights and recommendations to improve product performance.
Prepare regular reports on sales performance and marketplace trends for management review. Analyze market trends and competitive landscape to identify opportunities for growth.
Establish processes and procedures for maintaining maximum levels of competitor awareness, product knowledge, and market intelligence.
Collaborate with the Marketplace team and Marketing team to ensure alignment between marketing efforts, product features/updates and sales.

Customer Engagement

Build and maintain strong relationships with key customers and partners in the marketplace.
Conduct market research to understand customer needs and preferences, adapting strategies accordingly.
Travel to attend outreach activities, seminars, conferences, meetings, and training events to assist key accounts and student pipeline management

People Management

Recruit, develop, and retain team members to ensure productivity and engagement.
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals.
Provide coaching, counseling, and corrective action (when necessary) to team members.
Foster a culture that reflects Shorelight’s values.

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures.
Take responsibility for any Shorelight assets assigned to you.
Promptly report any security events, incidents, or weaknesses to Shorelight Security.

Minimal Qualifications

Bachelor’s degree.
5 + years of experience in a sales manager position within the international student recruitment space.
Strategic-minded and sales-driven, strong drive for results, pressure-resilient.
Strong leadership skills and ability to inspire and manage a global sales team.
Superior verbal, interpersonal, and communications skills, including being able to interact effectively across the globe.
Ability to collaborate effectively across departments and with external stakeholders.
Eligibility to work in the US without sponsorship.
Willingness to travel up to 50-75%.

Preferred Qualifications

Experience working with international students.
Experience working in a startup or the launch of a new business line.

Existing network and relationships within the education industry across the region.

Knowledge of key international educational markets, programs, and products.
Experience working in a cross-cultural professional environment.
Experience working in Salesforce or similar CRM.

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer

Apply

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Academic Operations Coordinator

Chicago , Illinois

Description

About Us

UIC Global is a partnership between the University of Illinois at Chicago (UIC) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UIC.

Job Overview

The Academic Operations Coordinator (AOC) provides support for the UIC Global academic team. Under the direction of academic leadership, the AOC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. This role supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. He/She/They supports UIC Global and University staff to provide students with a smooth transition to their degree program. The AOC is responsible for accurate record keeping and supports academic leadership in scheduling, teaching, and relationship building with UIC Global. This position reports to the Academic [Operations] Director.

The Academic Operations Coordinator will work with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical. He/she/they is an energetic team player who thrives in a fast-paced environment and has excellent customer service skills. Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.

Essential Functions

Academic Data Management & Integrity

· Coordinate the collection of data and report on Academic KPI’s

· Develop and maintain cohort and student academic history and academic performance tracking

· Maintain student academic records and statistics, including progression statistics, grade alerts, student cases notes in the university advising system, and notes from faculty

Academic Services

· Register students in courses within the student information system

· Develop and present workshops in partnership with Student Services

· Assist in the preparation and delivery of academic overview session at student orientation

Relationship Management

· Function as academic liaison to the student services team, providing trainings, and serving as the Subject Matter Expert (SME) as required

· Coordinate the academic support services for UIC Global students in partnership with the university

· Work closely with the university advisors to ensure a coordinated advising and registration process as students’ progress

· Participate in committee meetings with stakeholders across the university, including faculty and staff

Security

· Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures

· Take responsibility for any Shorelight assets assigned to you

· Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

· Bachelor’s Degree

· 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department

· High level of proficiency in MS Excel and MS Access

· Ability to work limited evenings and weekends

· Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

· Master’s Degree, preferably in a related field

· Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)

· Experience scheduling courses, classrooms, and faculty

· Experience with Salesforce or equivalent CRM at the data entry and administrative level

· Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

Apply

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Enrollment Management Coordinator, Partner Ops

Chicago , Illinois

Description

About Us

Job Overview

The Enrollment Management Coordinator provides support to the admissions and enrollment of students at Shorelight Partner campuses in the Midwest region. This role manages all admissions processing, supports marketing and international student services, and collaborates with internal staff to identify business needs, define admissions requirements, and enhance business and systems workflows to support the enrollment management for a diverse product portfolio. This role reports to the Director of Enrollment Management.

The Enrollment Management Coordinator is an energetic team player who is a strategic thinker who shows excellence in problem solving, has exceptional oral and written communication, and strong organizational skills. He/She/They is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail.

Essential Functions

Admissions & Program Support

Assist in internal and external application data and document processing, including transfer to/from university systems
Assist with collection of transcripts or advising students who transitioning from a virtual to on-campus program
Manage admissions inbox communication
Collaborate with Director(s) of Enrollment Management and student services on pre-arrival activities
Assist in the development and implementation of programs to support student enrollment including webinars, campus visits, student outreach, etc.
Coordinate I-20 process with staff

Relationship Management

Liaise with critical university personnel, including but not limited to, Undergraduate and Graduate Admissions Directors, Primary Designated School Official, and other admissions staff
Assume responsibility for handling all inquiries from internal and external stakeholders
Support partnership relationships with key stakeholders in the enrollment process across the university

Data Analysis and Reporting

Develop and oversee enrollment management reports to track application and I-20 processing turnaround times and escalate issues to the appropriate parties as necessary
CRM data auditing and correction
Run reports in MS Excel
Provide ongoing weekly updates and reports

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s degree
2+ years of work experience in higher education, international education, or related field
Solid proficiency with student data management and/or application systems, including Microsoft, Salesforce, Banner, OnBase, or other related CRM systems
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
2+ years of experience with international student transcript evaluation

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Student Services Advisor

Chicago , Illinois

Description

About Us

Job Overview

The Student Services Advisor (SSA) helps develop and support student service programs and successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. SSAs are responsible for collaborating within the UOP International Team to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments. This role reports to the Student Services Manager.

The SSA plans large and small events throughout the year so being a strategic problem solver who is exceptionally organized with strong attention to detail is essential. He/She/They has a proven customer service approach to working with others, specifically with students, parents, program staff, and university administration. Empathy in managing culturally sensitive situations is essential. The SSA has exceptional presentation and oral and written communication skills. He/She/They is a team player who can work independently, is comfortable multitasking, can change priorities to fit business needs, and manages time efficiently.

Essential Functions

Student Services

Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable

Relationship Management

Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Develop and maintain interdepartmental relationships with on-campus partners to guide and improve processes
Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Track data around ancillary products (housing, health insurance, etc.) and inventory (swag, linen packs, etc.) and submit proposals to Managing Director for budget availability
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s degree
Demonstrated interest in higher education advising, student services, or hospitality
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience planning and organizing events
Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

Apply

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Senior Managing Director

Chicago , Illinois

Description

About Us

Job Overview

The Senior Managing Director (SMD) develops and serves as the operational leader across programs for international students at one or more university partnership. The SMD drives enrollment goals and ensures a high-quality experience for all students in these specialized academic programs. As the most senior member of the partnership team, the SMD builds the partnerships and oversees day-to-day operations. The SMD also provides strategic and ongoing leadership to the partnership team(s), sharing best practices, managing performance based on Key Performance Indicators (KPI), and ensuring account management among university leadership on each campus. This leadership position is based at or near a Shorelight partner school, may include approximately 25% of travel to existing and prospective partnerships, and reports to the Executive Director, Regional Partner Operations

The SMD is a skilled relationship manager who successfully leads an innovative educational partnership venture(s). He/She/They are committed to quality and the specialized attention and guidance that international students require. The SMD displays an entrepreneurial spirit to continuously innovate methods to advance the partnership whilst leading and inspiring others to do the same, so demonstrated experience in building positive and productive relationships is critical. The SMD is an excellent communicator with exceptional presentation and negotiation skills. He/She/They are a strong strategic thinker with the dual capacity to see the big picture and attend to details. The SMD is a solid team player who can enthuse and galvanize colleagues around the institution’s mission, vision, and goals.

Essential Functions

Senior Campus Operations

Provide leadership, manage performance, and ensure KPIs are exceeded and programs are running consistently in areas of student enrollment, satisfaction, student support, academic quality, staff engagement, P&L management and other metrics as determined by the partnership Steering Committees
Identify, share, train and encourage best practices with Managing Directors (MD) and Directors of Enrollment Management (DEM) to enable each campus to exceed objectives
Provide interim MD leadership at new partnerships and/or partnerships in a transition

Enrollment

Serve as the strategic leader of the partnership(s), including understanding and driving enrollment and diversity goals, driving annual strategy, and partnering with university leadership
Partner with marketing and student recruitment leadership to understand the competitive landscape and key market opportunities
Lead all training on academic partnership programs and support regional recruitment activity through campus webinars, campaigns, and events

Student Experience

Ensure that the program retains students and guides, prepares, and motivates them to degree completion
Develop the strategy and programs required to deliver exemplary and differentiated customer service
Ensure academic integrity and compliance
Ensure systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Ensure smooth delivery and support continued innovation in the area of marketplace services, as he/she/they guide teams in expanding service offerings to international students along each stage of their journey.
Analyze data and reports on the progress of the program and achievement of objectives

Campus Fiscal Operations

Assume overall P&L responsibility, including budget management
Contribute to financial planning and analysis to support the strategic plan
Lead new product development and optimization to support revenue growth and margin improvement

Relationship Management

Build and maintain effective relationships with key stakeholders including university leadership, Shorelight Partner Operations team, and global teams

Foster external relationships and partnerships to enhance the profile and success of the program
Represent the program internationally and domestically, including participation in marketing events
Manage relationships with all key UIC Global and Shorelight stakeholders across acquisition, academics, student services, finance, and operations
Serve as mentor for MDs in the region to offer guidance, support and training as needed

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s and UIC Global’s values

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s degree
7+ years’ experience in management with strong team motivational skills
Demonstrated P&L responsibility
Proven ability to recruit, lead, motivate, coach, develop, and retain top academic and/or administrative staff
Record of leadership delivering strategic, financial, and operational objectives
Understanding of student support services for international students
Direct experience within higher education or related educational services
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience working within a joint venture and/or a highly matrixed organizational structure

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

Apply

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Executive Director, Regional Partner Operations, West

Chicago , Illinois

Description

Executive Director, Regional Partner Operations – Midwest

Remote – Midwest

About Us

Job Overview

The Executive Director, Regional Partner Operations – Midwest (ED) manages a portfolio of campuses within the Shorelight group of colleges and universities. The ED provides strategic and ongoing leadership to the Managing Directors, sharing best practices, managing performance based on Key Performance Indicators (KPI), and ensuring account management among university leadership on each campus. The main responsibility of this role is to ensure the consistent delivery of a high-quality experience for all students, ensuring the smooth operation of the program with a focus on enrollment growth and student success. This key leadership position is based at or near a Shorelight partner school, includes approximately 25% of travel to existing and prospective partnerships, and reports to the VP, Partner Operations – Signature Universities.

The ED successfully leads, motivates, and inspires senior managers who drive an innovative educational venture. He/She/They has/have exceptional presentation and negotiation skills along with the ability to work in a diverse environment and a cross-cultural awareness and understanding. The ED is a strategic thinker and problem solver who is exceptionally organized with strong attention to detail. He/She/They has/have outstanding oral and written communication skills, is comfortable multitasking, can change priorities to fit business needs, and thrives in a fast-paced environment.

Essential Functions

Regional Campus Operations

Provide leadership, manage performance, and ensure KPIs are exceeded and programs are running consistently in areas of student enrollment, satisfaction, student support, academic quality, staff engagement, and other metrics as determined by the partnership Steering Committee
Identify, share, and encourage best practices to enable each campus to exceed objectives
Create platform to report on monthly metrics, including but not limited to student enrollment, satisfaction, retention, progression, staff engagement, and P&L management
Manage operations of the region, including ensuring systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
P&L responsibility for the region
Represent the region internationally and domestically, including participation in marketing and recruitment events, partnership meetings, and Shorelight events
Support the launch and management of other Shorelight Partnership Campus locations through participation in the business development and implementation cycles

Relationship Management

Build effective relationships with key stakeholders including university leadership, Shorelight executive team, and global teams
Liaise with key contacts at the university, on the Steering Committee, and at Shorelight to set partnership goals, track progress, and work with the Managing Director to identify opportunities for improvement and growth
Develop trusted advisor relationships with key accounts and customer stakeholders

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s degree
10+ years of experience in management
Demonstrated P&L responsibility
Proven record of leadership delivering strategic, financial, and operational objectives
Ability to travel approximately 25%
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Work experience in international education, Pathways into universities, or the ESL sector
Understanding of student support services for international students

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

Back to Careers Page

Student Services Advisor

Chicago , Illinois

Description

About Us

Job Overview

Essential Functions

Student Services

Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first-year transitional programming if applicable

Relationship Management

Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Develop and maintain interdepartmental relationships with on-campus partners to guide and improve processes
Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

Maintain accurate records and reporting for assigned cohort of students
Track data around ancillary products (housing, health insurance, etc.) and inventory (swag, linen packs, etc.) and submit proposals to Managing Director for budget availability
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s degree
Demonstrated interest in higher education advising, student services, or hospitality
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience planning and organizing events
Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

Apply

Back to Careers Page

Associate Academic Director

Chicago , Illinois

Description

About Us

Job Overview

As a member of the IAP management team, the Associate Academic Director (AAD) oversees the academic program operations of UIC Global and manages the day-to-day academic operations. The AAD may be responsible for implementation and execution of academic policies, academic support services, academic budget, and data analysis and reporting. Reporting to the Academic Director, the AAD ensures a high-quality academic experience for all students in the program. The AAD collaborates with internal and external stakeholders and university administrators to provide attention and guidance to program students as well as organize effective student support in all areas of the curriculum, tutorials, and progression through the program.

This skilled academic leader has the interpersonal and customer service skills to work closely with a range of administrators, faculty, and students, especially non-native English speakers. The individual is a strong team player who participates in both academic and student services initiatives with tact, diplomacy, and sensitivity. Demonstrated problem-solving, decision-making, creative thinking abilities are essential. High energy and the ability to thrive in a fast-paced environment is critical. The AAD will manage Academic Coordinator(s) and academic support staff.

Essential Functions

Academic Program Management

Stay current with the latest developments and best practices in ESL pedagogy, curriculum development, testing, and teaching
Advise on the selection and/or preparation of supplemental teaching materials (including textbooks, websites, multimedia resources, and self-created materials) for international students at different CEFR levels
Support the academic team to ensure all students are informed of and adhere to university policies regarding academic integrity and related university academic and student policies
Support the Academic Director in liaising with academic groups and other partners related to the matriculation and on-boarding of new students initially, through the IAP, and progression into university degree programs
Assist the Academic Director in maintaining academic program quality and standards of the university and its accrediting bodies and ensuring continuous evaluation and improvement of the curricula within IAP
Teach partnership courses as needed

Academic Operations

Manage academic operations (per guidelines of the Academic Director), including ensuring that established systems and procedures are followed and that accurate records and Salesforce reports on the program are maintained
Supervise and manage academic program logistics, including course offerings and scheduling, classroom allocation, academic support services, and resource preparation with IAP academic support staff
Collaborate with academic departments, curriculum committees, university assessment centers, and the on-campus English Language Training and Academy to deliver workshops, professional development series, and determine appropriate instructional and academic support for faculty, students, and administrators
Oversee the preparation and delivery of extensive academic sessions and post-arrival testing at each orientation
Oversee academic support programming, including conducting regular observations of instructors, tutors, and supplemental instructors in the classroom, keeping accurate and complete records and communicating the results, as needed
Liaise with the academic program officers within each school and major on academic operations matters to ensure a coordinated advising and registration process through the program and as students’ progress

Data and Reporting

Analyze data and report on the progress and satisfaction of the students’ achievement of objectives, including progression through the program and degree completion at the university
Oversee the collection and storage of reports for sponsored students in the IAP, MAP, and PS programs, summarizing and communicating the results as needed
Implement, monitor, and report student retention, academic tracking, and student performance

Relationship Management

Collaborate with the Student Services Director to enhance student services activities
Serve as primary contact with the Shorelight national academic team and the international recruitment and admissions team for any academic related matters
Represent and promote the program through participation in academic events and familiarization tours, and through memberships and affiliations as appropriate

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

Master’s degree
3+ years of experience in higher education, language school management, TEFL/TESOL, or related field
Demonstrate a working knowledge of the Common European Framework of Reference (CEFR) and the can-do statements at each CEFR level
Familiarity with the IAP and English language programs, including the CEFR-based levels and classes taught at each level (e.g., Integrated Skills, Applied Grammar, and Specific Skills) and the courses and sequence of the IAP programs
Experience working with international students in a higher education setting
Familiarity with local, state, and federal regulations, including visa requirements, pertaining to the legal instruction of international students in the United States
Demonstrated understanding of class management tools, including databases, Microsoft Office programs, course management systems, and various forms of media to support an interactive and student-centered classroom experience
Experience working within an educational collaboration and/or complex organization
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Experience working overseas
Experience with analyzing and reporting data
Experience with Salesforce reporting tools

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

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