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Job Location: Chicago - Illinois

Job location: Chicago – Illinois

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UIC Global – Accomodations Manager (AM)

Chicago , Illinois
Description
UIC Global – Accommodations Manager (AM)
 Chicago, Illinois

About Us

UIC Global is a partnership between University of Illinois at Chicago and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their university degrees.

Job Overview

The Accommodations Manager (AM) leads UIC Global’s efforts in student housing and accommodation management for international students enrolled in International Accelerator Programs. The AM manages all elements of program housing, which includes designing and maintaining dynamic data systems that track room housing rosters, inspection schedules, cleaning services, move-out/move-in, and fines for damages.  Additional responsibilities include but are not limited to managing dining plans, student insurance policies, and live-in residence staff.

The successful candidate is a skilled team player who can proactively manage accommodation services catered to international students. The AM must demonstrate a commitment to quality, to excellent customer service, and to the attention and guidance that international students require. He or she must possess strong organizational skills and interpersonal skills.


Essential Functions

Housing Administration Management

  • Lead pre-arrival process to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and executing room set-up lists as well as managing punch card
  • Supervise and lead Accommodations Coordinators in updating ancillary products, including activation and continuation of dining, insurance, and other services delivered to students
  • Develop and manage a dynamic system to oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks
  • Place students into housing locations, keeping accurate and up-to-date housing inventory
  • Oversee maintenance of accurate records for student addresses; generate forms and information to students in housing to facilitate move-in and move-out
  • Liaise with Student Services Manager and Global Residents/Resident Assistants to plan engagement activities at housing locations

Facilities Management

  • Oversee third-party property management services to assure execution of items escalated for remediation; conducting follow up as needed
  • Manage local cleaning service companies on cleaning and room turnover
  • Lead the formulation and maintenance of housing policies and procedures, which may include eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values


Minimum Qualifications

  • Bachelor’s Degree in Business Administration, Hospitality Management or related field
  • Experience working in Hospitality Operations Management
  • Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
  • Excellent data management skills, including an understanding of how to create and maintain complex databases and produce reports as needed
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Experience working in lease administration, portfolio management, property management or three years of experience working in a university based international student pathway program
  • Exceptional interpersonal, communication, and presentation skills
  • Eligibility to work in the United States without sponsorship

Preferred Qualifications

  • Experience working successfully with non-native speakers of English
  • Experience working with Salesforce or other CRM software to produce reports and maintain accurate data
  • Master’s degree in Business Administration, Higher Education Administration, Hospitality Management or related field


Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

Apply
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UIC Global – Director of Enrollment

Chicago , Illinois
Description
UIC Global — Director of Enrollment
 
Chicago, IL

About Us

UIC Global  is a partnership between the University of Illinois at Chicago) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees..

Job Overview

The Director of Enrollment manages all campus admissions and marketing operations at UIC Global. He or she serves as the primary liaison with the university admissions team, the Office of International Programs, the university’s office of communications and marketing, and department-specific marketing stakeholders as needed. The Director of Enrollment supervises a team of admissions staff in the UIC Global office as well as Marketing staff. He/she must be a self-directed individual with a demonstrated history of effective leadership. The Director of Enrollment must show excellence in problem solving, oral and written communication, and a strong attention to detail. This position reports to the Managing Director and works closely with key stakeholders of our global team including Senior Director of Campus Enrollment Operations, Senior Director of Program Marketing, and recruitment staff around the globe.

Essential Functions

Management of Admissions Operations

  • Serve as primary advocate for Shorelight’s mission by working with field experts to improve and execute on core values of the Shorelight admissions team
  • In concert with university admissions operations, coordinate all aspects of the application flow for UIC Global applicants, with a keen eye to streamlining process in partnership with Admissions staff at the partnership
  • Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students
  • Ensure consistent quality of applications being delivered to university audience, including regular tracking, forecast, and analysis
  • Partner with admissions staff to oversee new application case escalation to the appropriate academic or faculty personnel
  • Support new program development, including admissions criteria, processes, and implementation
  • Lead bi-annual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the goal of optimizing existing processes at the partnership level in partnership with admissions staff and HQ admissions team members.
  • Perform other duties as directed by the Managing Director

Program Promotion

  • Support multi-brand strategy and execution within the Shorelight portfolio to drive enrollment growth
  • Work closely with recruitment to align marketing initiatives with regional strategies
  • Lead content strategy to meet market demand & drive enrollment growth
  • Oversee content creation for email campaigns, social media accounts and blog
  • Approve brand usage in market
  • Support all FAM trips and manage visitor agendas for prospective students, staff and agents
  • Support on-campus marketing needs, including orientation collateral, event promotion, and student newsletters

Relationship Management

  • Serve as primary relationship manager of critical university personnel, including but not limited to Vice President of Enrollment Management, Undergraduate and Graduate Admissions Directors/Assistant Deans, Primary Designated School Official; support partnership relationships with other key stakeholders in the enrollment process across the university
  • Serve as primary relationship manager to all graduate department chairs running a Master’s Accelerator Program
  • Chair the Marketing Enrollment Services Committee (MESC), maintain a regular cadence of MESC meetings at the undergraduate and graduate levels, and communicate updates to the partnership Steering Committee and the wider Shorelight audience
  • Work closely with HQ to ensure alignment of the university brand with Shorelight’s global strategies
  • Work closely with recruitment, marketing and training teams; always looking to improve effectiveness of field communications.

Data and Technology

  • Work with university IT and engineering personnel to improve systems integration
  • Coordinate communications with Shorelight representatives and agents post-application deposit
  • Regularly review market data and insights to inform strategic direction & enrollment growth

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values

Minimum Qualifications

  • Bachelor’s degree
  • 5+ years of experience in international education
  • 3+ years of leadership and management experience
  • Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, other related CRM systems, Adobe products, Marketo, Wrike, Word Press, and other marketing-related systems and software
  • Knowledge of international student services within a higher education setting
  • Demonstrated excellence in managing projects and leading process
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Eligibility to work in and travel in and out of the United States without sponsorship

Preferred Qualifications

  • Master’s degree in international education or related field
  • Experience living in another cultural context and/or fluency in a second language
  • Enthusiasm for working with international students and the professionals who serve them
  • Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
  • Credential evaluation experience
  • Experience leading marketing content strategy

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity  

UIC Global is an Equal Opportunity Employer.

Apply
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UIC Global – Student Service Advisor

Chicago , Illinois
Description

UIC Global – Student Service Advisor
Chicago, IL

About Us

UIC Global  is a partnership between the University of Illinois at Chicago and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.


Essential Functions

Student Services

  • Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
  • Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
  • Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationship
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first year transitional programming as assigned

Relationship Management

  • Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

  • Maintain accurate records and reporting for assigned cohort of students.
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

  • Bachelor’s degree
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Demonstrated flexibility and interpersonal communication skills
  • Problem-solving, decision-making, and creative-thinking abilities
  • Excellent organizational skills and strong attention to detail
  • Proven customer service skills
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with international students or customers in an administrative or academic capacity desired
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Needed – Identity, Education, Criminal

UIC Global is an Equal Opportunity Employer.

Apply
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UIC Global – Student Service Advisor

Chicago , Illinois
Description

UIC Global – Student Service Advisor
About Us

UIC Global  is a partnership between the University of Illinois at Chicago) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

  • Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
  • Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
  • Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationship
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first year transitional programming as assigned

Relationship Management

  • Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

  • Maintain accurate records and reporting for assigned cohort of students.
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes.
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

  • Bachelor’s degree
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Demonstrated flexibility and interpersonal communication skills
  • Problem-solving, decision-making, and creative-thinking abilities
  • Excellent organizational skills and strong attention to detail
  • Proven customer service skills
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with international students or customers in an administrative or academic capacity desired
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Needed – Identity, Education, Criminal

UIC Global is an Equal Opportunity Employer.

Apply
Back to Careers Page

UIC Global – Accommodations Manager (AM)

Chicago , Illinois
Description

 UIC Global – Accommodations Manager (AM)

 Chicago, Illinois

About Us

UIC Global is a partnership between University of Illinois at Chicago and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their university degrees.

Job Overview

The Accommodations Manager (AM) leads UIC Global’s efforts in student housing and accommodation management for international students enrolled in International Accelerator Programs. The AM manages all elements of program housing, which includes designing and maintaining dynamic data systems that track room housing rosters, inspection schedules, cleaning services, move-out/move-in, and fines for damages.  Additional responsibilities include but are not limited to managing dining plans, student insurance policies, and live-in residence staff.

The successful candidate is a skilled team player who can proactively manage accommodation services catered to international students. The AM must demonstrate a commitment to quality, to excellent customer service, and to the attention and guidance that international students require. He or she must possess strong organizational skills and interpersonal skills.


Essential Functions

Housing Administration Management

  • Lead pre-arrival process to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and executing room set-up lists as well as managing punch card
  • Supervise and lead Accommodations Coordinators in updating ancillary products, including activation and continuation of dining, insurance, and other services delivered to students
  • Develop and manage a dynamic system to oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks
  • Place students into housing locations, keeping accurate and up-to-date housing inventory
  • Oversee maintenance of accurate records for student addresses; generate forms and information to students in housing to facilitate move-in and move-out
  • Liaise with Student Services Manager and Global Residents/Resident Assistants to plan engagement activities at housing locations

Facilities Management

  • Oversee third-party property management services to assure execution of items escalated for remediation; conducting follow up as needed
  • Manage local cleaning service companies on cleaning and room turnover
  • Lead the formulation and maintenance of housing policies and procedures, which may include eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values


Minimum Qualifications

  • Bachelor’s Degree in Business Administration, Hospitality Management or related field
  • Experience working in Hospitality Operations Management
  • Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
  • Excellent data management skills, including an understanding of how to create and maintain complex databases and produce reports as needed
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Experience working in lease administration, portfolio management, property management or three years of experience working in a university based international student pathway program
  • Exceptional interpersonal, communication, and presentation skills
  • Eligibility to work in the United States without sponsorship

Preferred Qualifications

  • Experience working successfully with non-native speakers of English
  • Experience working with Salesforce or other CRM software to produce reports and maintain accurate data
  • Master’s degree in Business Administration, Higher Education Administration, Hospitality Management or related field


Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

Apply
Back to Careers Page

Student Service Advisor 3

Chicago , Illinois
Description

UIC Global —Student Services Advisor 3

Chicago

 

About Us

UIC Global  is a partnership between the University of Illinois at Chicago) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

The Student Services Advisor 3 (SSA3) supports all aspects of student services for international students enrolled in UIC Global programs and reports to the Director of Student Services. The SSA3 collaborates with student services leadership to assist in the development of strategies and processes that support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

 

The SSA3 is a team player who successfully implements and executes support services catered to international students. Strong interpersonal and customer service skills are critical in successfully collaborating with internal and external stakeholders, university administrators, students, and parents.

 

Essential Functions

Student Service

•          Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion

•          Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university

•          Provide mentorship, training, and coaching to support student skill development in areas, including goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships

•          Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming

•          Teach or coach first–year transitional programming, workshops, and/or curriculum if applicable

 

Project Management

•          Responsible for key functions within the student services operations such as new student orientation, housing, etc.

•          Manage budget–related expenses for key functions within the student services operation under the direction of the SSM or SSD where applicable

•          Supervise student support staff if applicable

•          Manage key relationships at the university and at the partnership as assigned by the SSD, which could include International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Campus Counseling, or Health Services

 

Data and Technology

•          Maintain accurate records and reporting for assigned cohort of students

•          Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes

•          Help to coordinate student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

Minimum Qualifications

•          Bachelor’s degree

•          18 months or more in SSA role or student-facing equivalent

•          Ability to work evening and weekend hours as needed

•          Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

•          Master’s degree

•          Experience planning and organizing events

•          Experience working with international students or customers in an administrative or academic capacity

•          Experience working successfully with non-native English speakers

•          Knowledge of Spanish, Mandarin, Arabic, or Hindi

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Checked Needed – Identity, Education, Criminal

UIC Global is an Equal Opportunity Employer.

Apply
Back to Careers Page

UIC Global Admissions Officer

Chicago , Illinois
Description

 

 

UIC Global Admissions Officer – Chicago, IL

 

About Us


UIC Global is a partnership between University of Illinois at Chicago and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their university degrees.

 

Job Overview


The Admissions Officer position requires a dynamic individual to assist with the admission of international students at UIC Global. The Admissions Officer reports to the UIC Global Director of Admissions, and assists with communications between Shorelight Education, UIC representatives in the field and Shorelight Global Admissions. The Admissions Officer must possess a high degree of self-direction, strong attention to detail and excellent problem-solving and communication skills.

 

Essential Functions

•Manage data coordination including entering qualified applicants into the university’s database system

•Assist in reviewing applications, transcripts, and other documents required for international student admissions

•Coordinate I-20 process with the Office of International Services

•Review and coordinate mail and documentation on a daily basis

•Respond to e-mail and phone inquiries

•Process requests for information packets and prepare mailings to prospective students

•Participate in weekly staff meetings

•Liaise with student services staff to gather student feedback, keep CRM updated, and share student accomplishments with market-facing staff and recruiters

•Support the Academic and Student Services directors with pre-arrival processes and documentation including partner and student inquiries

 

Minimum Qualifications

•Bachelor’s Degree in higher education, international education or related field required

•Previous experience with Banner and/or Salesforce preferred

•Strong working knowledge of one or more foreign language preferred

•Knowledge of international student services within a higher education setting preferred

•Exemplary customer service, presentation, and public speaking skills

•Outstanding interpersonal skills and cultural sensitivity towards students and staff from a diverse range of backgrounds

•Excellent organizational skills and strong attention to detail

•Ability to take initiative, perform multiple assignments, and complete projects in a timely manner

•Experience using Microsoft Office programs and databases

•Ability to meet performance targets

•Eligibility to work in and travel freely to and from the United States without sponsorship

 

Application Process


To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

 

UIC Global is an Equal Opportunity Employer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

UIC Global

1309 S Halsted Street, Suite 248

Chicago, IL 60607

Phone(312) 996-8165

Fax(312) 413-0019

Apply
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Student Service Advisor

Chicago , Illinois
Description

About Us

UIC Global  is a partnership between the University of Illinois at Chicago) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

  • Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
  • Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
  • Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationship
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first year transitional programming as assigned

Relationship Management

  • Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

  • Maintain accurate records and reporting for assigned cohort of students.
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processe
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

  • Bachelor’s degree
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Demonstrated flexibility and interpersonal communication skills
  • Problem-solving, decision-making, and creative-thinking abilities
  • Excellent organizational skills and strong attention to detail
  • Proven customer service skills
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with international students or customers in an administrative or academic capacity desired
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Needed – Identity, Education, Criminal

UIC Global is an Equal Opportunity Employer.

 

 

Apply
Back to Careers Page

UIC Global — Student Services Manager Chicago, IL

Chicago , Illinois
Description

UIC Global — Student Services Manager

Chicago, IL

 

About Us

 

UIC Global is a partnership between the University of Illinois at Chicago (UIC) and Shorelight Education. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UIC.

Job Overview

The Student Services Manager (SSM) supports all aspects of student services for international students enrolled in UIC Global  programs and reports to the Student Services Director (SSD). The main responsibility of this role is to carry out parts of a strategic plan that supports students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

This skilled team player successfully implements support services catered to international students. The SSM is an entry-level manager role with an innovative approach to analysis, data–driven decision making, and problem solving. He or she understands the holistic overlay of the academic, social, and emotional needs in the student lifecycle. Having a hands-on approach to academic delivery, customer service, and business growth is essential to successful collaboration with internal and external stakeholders, university administrators, students, and parents.

Essential Functions

Student Service

•        Assist SSD in developing programs that guide, prepare, and motivate students toward degree completion

•        Oversee the student services team in delivering key service components of the student experience, including student housing and dining, pre-arrival communication, arrival support services, orientation programming, ongoing student services support, and the overall student experience

•        Deliver exceptional customer service as part of the Signature Student Experiences

•        Handle special student cases, including students experiencing significant personal and academic difficulties

•        Teach first-year seminar course if applicable

 

People Management

•        Recruit, develop, and retain team members to ensure productivity and engagement

•        Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals

•        Provide coaching, counseling, and corrective action (when necessary) to team members

•        Foster a culture that reflects Shorelight’s values

Data and Technology

•        Collaborate with the SSD and Academic Director (AD) on data collection and analysis

•        Provide required data and information to internal and external stakeholders, with an eye toward strategically planning future retention activities and creating the best possible experience for students

•        Contribute to student services operations to ensure that systems and procedures are followed, and technology is used to streamline systems and procedures; assist in the creation of new student services–related processes

Minimum Qualifications

•        Bachelor’s degree

•        4 years’ experience in higher education or student-facing equivalent

•        Proven people management skills

•        Ability to work evening and weekend hours as needed

•        Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

•        Master’s degree

•        Experience working with international students or customers in an administrative or academic capacity

•        Experience in program evaluation and assessment

•        Experience planning and organizing events

•        Experience working successfully with non-native English speakers

•        Understanding of class management tools and systems

•        Knowledge of Spanish, Mandarin, Arabic, or Hindi

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

UIC Global is an Equal Opportunity Employer.

 

 

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