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Job Location: Cleveland - Ohio

Job location: Cleveland – Ohio

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Career Services Advisor

Cleveland , Ohio
Remote , Work from Home , United States
Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Career Services Advisor (CSA) supports and prepares students for participation in educational internships, postgraduate job searches, and other career goals.  The CSA will, at times, be expected to work remotely 60% of the time, work out of the assigned local campus 30% of the time, and additional travel to portfolio campuses 10% of the time.  He/She/They promote Shorelight Career Services programs, make on-site presentations, run training sessions, and teach career-readiness workshops for our international students.  This role reports to the Career Services Manager (CSM) and works closely with the campus leadership teams and university partners for assigned Shorelight partners.

The CSA is an energetic team player who is motivated by supporting students and preparing them to flourish in the workplace.  He/She/They has/have exceptional oral and written communication skills, solid creative-thinking abilities, and demonstrates professionalism, especially during presentations.  Strong problem-solving and decision-making abilities as well as comfortability multitasking and adjusting quickly to shifting priorities is essential.  The CSA must be able to work in a diverse environment that requires cross-cultural awareness and understanding.

 

Essential Functions

Program Management

  • Support CSM to integrate all concepts and details for Shorelight Career Services into any new program and/or product launches
  • Promote marketplace Career Premium products
  • Assist students in navigating the career development, planning, and implementation process by leading students through the Shorelight Career Services Programs
  • Design, present, and/or coordinate career preparation and professional development curriculum, workshops, and classroom presentations for assigned Shorelight partners
  • Assist students with preparation for participation in educational internships, postgraduate job searches, and other career goals
  • Utilize discretion and judgment while working with confidential and sensitive student information during the career orientation, program adoption, and career coaching process
  • Collaborate with Marketing Team in the development of collateral to promote the Career Services Programs to existing and potential students

 

Career Development

  • Conduct one-on-one progress and coaching sessions
  • Liaise with the universities career centers to promote career development, experiential education activities, and employer relations
  • Connect with campus leadership teams, key university-partner staff, and Shorelight colleagues, maintaining trust through open channels of communication

 

Data Management and Integrity

  • Track participation of and contact with students

 

Minimum Qualifications

  • Bachelor’s Degree
  • 1+ years’ experience in career services and experiential education, recruiting, or human resources
  • Experience working with international students and ability to exhibit cross-cultural awareness and understanding
  • Travel up to 10%
  • Eligibility to work in and travel freely to and from the United States without sponsorship
  • Teaching, training, or group facilitation experience

 

Preferred Qualifications

  • Master’s Degree
  • Experience with spreadsheets and/or databases
  • Agency recruiting experience and knowledge of industry trends

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required – Identity, Education, Criminal

 

Shorelight is an Equal Opportunity Employer.

Apply
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Student Services Advisor – CSU

Cleveland , Ohio
Description

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Director (SSD), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

 

Essential Functions

 

Student Service

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first-year transitional programming if applicable

 

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

 

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

Minimum Qualifications

  • Master’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic, or Hindi

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

 

Cleveland State Global is an Equal Opportunity Employer.

Apply
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Academic Coordinator – CSU Global

Cleveland , Ohio
Description

Cleveland State Global —Academic Coordinator

Cleveland, OH

 

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.

 

Job Overview

The Academic Coordinator (AC) provides support for the Cleveland State Global academic team. The position reports to the Associate Academic Director. Under the direction of academic leadership, the AC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. The AC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. In addition, the AC supports Cleveland State Global and University staff to provide students with a smooth transition to their degree program. Lastly, the Academic Coordinator is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with Cleveland State Global.

 

The Academic Coordinator will work with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical. He/she/they is an energetic team player who thrives in a fast-paced environment and has excellent customer service skills. Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.

 

Essential Functions

 

Academic Data Management & Integrity

 

  • Coordinate the collection of data and report on Academic KPI’s
  • Develop and maintain cohort and student academic history and academic performance tracking
  • Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty

 

Academic Services

  • Register students in courses within the student information system
  • Develop and present workshops in partnership with Student Services
  • Assist in the preparation and delivery of academic overview session at student orientation

 

Relationship Management

  • Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required

 

 

  • Coordinate the academic support services for Cleveland State Global students in partnership with University
  • Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
  • Participate in committee meetings with stakeholders across the University, including faculty and staff
  • Assist the Academic Leadership team as needed

 

Minimum Qualifications

  • Bachelor’s Degree, preferably in a related field
  • 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department
  • High level of proficiency in MS Excel and MS Access
  • Eligible to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Master’s Degree, preferably in a related field
  • Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
  • Experience scheduling courses, classrooms, and faculty
  • Experience with Salesforce or equivalent CRM at the data entry and administrative level
  • Experience working successfully with non-native English speakers

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

 

Cleveland State Global is an Equal Opportunity Employer.

Apply
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Visiting Lecturer Positions in Computer Science

Cleveland , Ohio
Description

The Department of Electrical Engineering and Computer Science at Cleveland State University (CSU) invites applications for three non-tenure track visiting lecturer positions in Computer Science. The positions begin on August 16, 2021.

Responsibilities include teaching at both the undergraduate and graduate level, student advising, and curriculum development for both lecture and lab courses. The normal teaching load is 24 credit hours (6-8 courses) per academic year. Salary will be commensurate with education and experience. Opportunities for summer teaching with additional compensation might also be available. The positions are for one year, renewable annually for up to two additional years, for a total of three years.

Minimum Qualifications

1) Bachelor’s and Master’s degrees in computer science or a closely related field.
2) Ability to teach and interact with both undergraduate and graduate students.
3) Good communication skills.

Preferred Qualifications

1) Earned doctoral degree in computer science or a closely related field.
2) Teaching experience.
3) Industrial experience.
4) The ability to contribute through teaching and/or service to the diversity, cultural sensitivity, and excellence of the academic community.

Special Instructions to Applicants

For full consideration, by March 28, 2021, candidates must submit a cover letter, curriculum vitae (including names of at least three professional references), and a statement addressing past teaching experience and teaching interests, through the Human Resources website: http://hrjobs.csuohio.edu/postings/13768. Cleveland State University is an urban campus serving a racially, culturally, and economically diverse student body. Diversity is extremely important to CSU. In the cover letter, Please explain your experience serving diverse students and how you will make a positive contribution to CSU’s diverse community. Review of applications will begin immediately; positions will remain open until filled.

Applicant Instructions

Salary will be commensurate with education and experience.

Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.

Applications will be exclusively accepted online at https://hrjobs.csuohio.edu/postings/13768. Mailed or emailed application materials will not be accepted.

Hiring Range /Pay Rate

Commensurate with Education and Experience

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Visiting Lecturer in Computer Science – Cleveland State University

Cleveland , Ohio
Description

About

The Department of Electrical Engineering and Computer Science at Cleveland State University (CSU) invites applications for one or more non-tenure track visiting lecturer positions in Computer Science. The positions begin on January 3, 2022.

 

CSU is committed to academic excellence and diversity within the faculty, staff, and student body. CSU is striving to be a nationally recognized and student-focused public research institution that provides accessible, affordable, and Engaged Learning opportunities for all

 

Job Description/Duties:

Responsibilities include teaching at both the undergraduate and graduate level, student advising, and curriculum development for both lecture and lab courses. The normal teaching load is 24 credit hours (6-8 courses) per academic year. Salary will be commensurate with education and experience. Opportunities for summer teaching with additional compensation might also be available. The positions are for one year, renewable annually for up to two additional years, for a total of three years.

 

Minimum Qualifications:

  • Bachelor’s and Master’s degrees in computer science or a closely related field.
  • Ability to teach and interact with both undergraduate and graduate students. 3) Good communication skills.

 

Preferred Qualifications:

  • Earned doctoral degree in computer science or a closely related field.
  • Teaching experience.
  • Industrial experience.
  • The ability to contribute through teaching and/or service to the diversity, cultural sensitivity, and excellence of the academic community.

 

Applicant Instructions:

For full consideration, by November 1, 2021, candidates must submit a cover letter, curriculum vitae (including names of at least three professional references), and a statement addressing past teaching experience and teaching interests, through the Human Resources website:

http://hrjobs.csuohio.edu/postings/13768.

In the cover letter, please explain your experience serving diverse students and how you will make a positive contribution to CSU’s diverse community.  Review of applications will begin immediately; positions will remain open until filled.

 

CSU is a public institution located in the city of Cleveland with approximately 17,000 racially, culturally, and economically diverse students. Diversity is extremely important to CSU. The university is well-known for its interdisciplinary programs, enjoying partnerships with several industrial corporations and the NASA Glenn Research Center.

The EECS department offers ABET accredited Bachelor’s degrees in Computer Science, Computer Engineering and Electrical Engineering, as well as the corresponding Master’s and Ph.D. programs, with over 500 undergraduate students, over 250 Master’s and Ph.D. students, 27 full-time faculty members, and over $8 million in research funding. Additional information about the department is available at http://www.csuohio.edu/eecs.

 

Salary will be commensurate with education and experience. Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check. Hiring is contingent on maintaining existing levels of funding from the state of Ohio.

 

It is the policy of Cleveland State University to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, protected veteran or disabled status, or genetic information.

Apply
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College Lecturer in Information Systems – Cleveland State University

Cleveland , Ohio
Description

Introduction/Job Summary 

The Department of Information Systems is hiring College Lecturers beginning January 3rd, 2022. These are permanent positions with a succession path. The target applicant is someone who sees advantages in embracing a long-term non-tenure track academic career. 

 

CSU is committed to academic excellence and diversity within the faculty, staff, and student body. CSU is striving to be a nationally recognized and student-focused public research institution that provides accessible, affordable, and Engaged Learning opportunities for all.

 

Duties

Teach a variety of Information Systems courses; teach 4 courses per semester at the undergraduate and graduate levels; available to teach on/off campus, online, and day/evening classes.  Other responsibilities included coordination of courses with multiple sections and advising student organizations.

 

Qualifications

Minimum: Master’s in information systems or a closely related field; experience teaching information systems courses at university level; evidence of teaching effectiveness.

 

Preferred: Doctoral degree or “ABD” in Information Systems, or related field, from AACSB or equivalent accredited college by July 1st, 2022; teaching philosophy that promotes student engagement, evidence of excellence in teaching, and effective communication skills; recent scholarly publications; relevant industry experience; ability to contribute to the diversity, cultural sensitivity, and excellence of the academic community through teaching.

 

Application Material

  1.    Cover letter addressing position qualifications
  2.    Curriculum vitae
  3.    Unofficial transcript   Note:  The successful candidate is required to submit an official transcript before their contract can be prepared.
  4.    Evidence of teaching effectiveness, including courses taught and teaching evaluations
  5.    Cleveland State University is an urban campus serving a racially, culturally, and economically diverse student body. Diversity is extremely important to CSU. Explain your experience serving diverse students and how you will make a positive contribution to CSU’s inclusive community. For applicants who have not yet had the opportunity for such experience, note how your work will contribute to CSU’s commitment to diversity and mission as an urban serving university
  6.    Names and contact information for three references   

 

Please direct inquiries to Dr. Sharen Bakke, Chair of the Search Committee (s.bakke@csuohio.edu). 

 

Review of applications will begin on November 1st, 2021 and will continue until the position is filled.  Applications will be exclusively accepted online at http://hrjobs.csuohio.edu/postings/15139. Mailed or emailed application materials will not be accepted.

 

Department

The Department currently has ten full-time faculty members and offers coursework at the bachelors, masters, and doctoral levels.

 

College

The Monte Ahuja College of Business has over 70 full-time faculty members, with an enrollment of over 3,300 students. Its programs are accredited at both the graduate and undergraduate levels by the AACSB. Degrees offered by the College include the DBA, MBA, MLRHR, Master of Accountancy, MCIS-IS, BBA, and a joint MBA-JD.

 

University

Cleveland State University enrolls over 17,000 students. It is located within walking distance of the downtown business and entertainment centers and has strong ties with the business and public sectors in Northeast Ohio.

 

Salary

Salary is competitive and commensurate with qualifications. Hire is contingent upon the maintenance of existing levels of funding from the State of Ohio. Offer of employment is contingent on satisfactory completion of the University’s verification of credentials (including evidence of a Ph.D.) and other information required by law and/or and/or University policies or practices, including but not limited to a criminal background check.

It is the policy of Cleveland State University to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, protected veteran or disable status, or genetic information.

Apply
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Assistant College Lecturer / Assistant Professor of Practice in Computer Science

Cleveland , Ohio
Description
The Department of Electrical Engineering and Computer Science at Cleveland State University (CSU) invites applications for two non-tenure track Assistant College Lecturer or Assistant Professor of Practice positions in Computer Science, to begin in January 3, 2022.
 
Responsibilities include teaching at both the undergraduate and graduate level, student advising, and curriculum development for both lecture and lab courses. The nominal teaching load is 24 credit hours (6-8 courses) per academic year, excluding load reduction in relation to additional tasks related to program review, industry relation, and committee work, etc. Salary will be commensurate with education and experience. Opportunities for summer teaching with additional compensation may also be available. After the first year, the position will be annually renewable for five additional years based on performance, programmatic needs, and university finance.  After a successful sixth-year review, and upon approval by the Provost and the Dean of the College, the position may be eligible for two successive three-year reappointments, followed by another six-year reappointment.
 
Minimum Qualifications:
1) Bachelor’s and Master’s degrees in Computer Science or a closely related field, or Ph.D. in Computer Science (for the Assistant College Lecturer position).
2) Bachelor’s and Master’s degrees in Computer Science or a closely related field, and a minimum of ten years of professional experience (for the Assistant Professor of Practice position).
3) Demonstrated ability to teach and interact with both undergraduate and graduate students.
4) Good communication skills.
 
Preferred Qualifications:
1) Earned doctoral degree in Computer Science or a closely related field.
2) More than two years of teaching experience.
3) Relevant industrial experience beneficial to CS curriculum development and CS capstone project advising.
4) The ability to contribute through teaching and/or service to the diversity, cultural sensitivity, and excellence of the academic community.
 
Applicant Instructions: For full consideration, by October 25, 2021, candidates must submit a cover letter, curriculum vitae (including names of at least three professional references), and a statement addressing past teaching experience and teaching interests, through the Human Resources website: https://hrjobs.csuohio.edu/postings/15081. Cleveland State University is an urban campus serving a racially, culturally, and economically diverse student body. Diversity is extremely important to CSU. In the cover letter, please explain your experience serving diverse students and how you will make a positive contribution to CSU’s diverse community.  
 
Review of applications will begin immediately; positions will remain open until filled.  Please direct all inquiries to Dr. Haodong Wang at hwang@eecs.csuohio.edu.
 
The Department of Electrical and Computer Science is the largest in the Washkewicz College of Engineering, offering Ph.D., master’s and ABET-accredited bachelor’s degrees, with over 550 undergraduate students, over 600 master’s and Ph.D. students, 27 full-time faculty members, and over $5 million in research funding.  Additional information about the department is available at http://eecs.csuohio.edu.
 
Cleveland State University is committed to excellence in research and teaching, and enjoying partnerships with several industrial corporations and the NASA Glenn Research Center. The Chronicle of Higher Education (The Almanac 2015-2016) recognizes CSU as #1 in the nation for the greatest percentage increase in total research funding, #1 in the nation for the greatest percentage increase in federal research funding, and #12 in the nation for the greatest percentage increase in corporate research funding.
 
Hiring is contingent upon the maintenance of existing levels of funding from the State of Ohio. Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
It is the policy of Cleveland State University to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, protected veteran or disabled status, or genetic information
Apply
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Academic Coordinator – Cleveland State Global

Cleveland , Ohio
Description

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.

Job Overview

The Academic Coordinator (AC) provides support for the Cleveland State Global academic team. Under the direction of academic leadership, the AC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data.  The AC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. In addition, the AC supports Cleveland State Global and University staff to provide students with a smooth transition to their degree program. Lastly, the Academic Coordinator is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with Cleveland State University.

Essential Functions

Academic Data Management & Integrity

  • Coordinate the collection of data and report on Academic KPI’s
  • Develop and maintain cohort and student academic history and academic performance tracking
  • Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty

 

Academic Services

  • Register students in courses within the student information system
  • Develop and present workshops in partnership with Student Services
  • Assist in the preparation and delivery of academic overview session at student orientation

 

Relationship Management

  • Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required
  • Coordinate the academic support services for Cleveland State Global students in partnership with University
  • Coordinate meetings between Student Services Advisors and students who are struggling academically as needed, and serve as ancillary support for academics in such meetings as required
  • Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
  • Participate in committee meetings with stakeholders across the University, including faculty and staff
  • Assist the Academic Leadership team as needed

Minimum Qualifications

  • Bachelor’s Degree, preferably in a related field
  • 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department 
  • High level of proficiency in MS Excel and MS Access
  • Ability to work effectively with students one on one and in small groups to share academic and curricular information
  • Outstanding interpersonal skills and cultural sensitivity toward students and staff from diverse backgrounds 
  • Exemplary customer service skills and professionalism 
  • Excellent organizational skills and strong attention to detail 
  • Strong problem-solving, decision-making, and communication skills
  • Ability to work in a diverse environment that requires cross-cultural awareness and understanding 
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high-energy level 
  • Eligible to work and travel in the United States without sponsorship 

Preferred Qualifications

  • Master’s Degree, preferably in a related field
  • Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
  • Experience scheduling courses, classrooms, and faculty 
  • Experience with Salesforce or equivalent CRM at the data entry and administrative level
  • Experience working successfully with non-native English speakers  

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

 

Cleveland State is an Equal Opportunity Employer.

Apply
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Student Services Advisor – Cleveland State Global

Cleveland , Ohio
Description

About Us
Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.

Job Overview
Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Manager (SSM), SSAs are responsible for collaborating with the SSM to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions
Student Service

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first-year transitional programming if applicable 

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems 

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

CSU Global is an Equal Opportunity Employer.

Apply