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Enrollment Services Manager – EMEA

Dubai , United Arab Emirates

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Enrollment Services Manager leads and executes our pre-arrival conversion activities in the EMEA region (Africa, Europe, Middle East and Russia/CIS). Based in Dubai, the Enrollment Services Manager works as part of a highly motivated professional team and is responsible for regional visa success, overall conversion, pre-arrival completion and arrival of students on campus. The Enrollment Services Manager leads the regional-based Enrollment Services Advisors to support agents, prospective international students, and their families with the application, financial, visa, and pre-arrival processes to our partner universities and surrounding communities.

This position works closely with regional Recruitment Managers, admission and marketing/direct sales teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student success. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. The position directly reports to the Assistant Director of Enrollment Services.

Key Responsibilities

I-20 and Visa Preparation

Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock visa interviews with students to achieve high visa issuance rates
Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Team Leadership

Lead and execute the EMEA Enrollment Services strategy and plan that drives a culture of data-driven conversion efforts and concierge service across the enrollment funnel
Liaison with colleagues from various departments, including headquarters, IT, admissions, marketing, recruitment and campus teams, to drive technical improvement and facilitate resources
Manage regional Enrollment Services staff and day-to-day service operations, including tracking performance and promoting continuous training to the regional ES team and effectively managing workflow as determined by enrollment cycles.
Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Lead the onboarding and training of new enrollment services staff and provide enrollment services training to new recruitment team members in collaboration with the regional recruitment team
Act as key contact for the campus student services teams post arrival to help the regional teams communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)

Pre-Departure Process and Stakeholder / Student Family Engagement & Management

Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
Participate with the planning and implementation of pre-departure events (online and offline)
Ensure students within the regional pipeline are meeting financial obligations (90% pre-payment) and completing the required pre-arrival tasks and documentation prior to arrival to ensure a smooth enrollment
Apply a methodological approach to conversion and pre-arrival activities and engage in a variety of proactive activities to ensure students progress through the conversion process
Build a strong rapport with key channel partners, partner campus teams, admissions and any other key stakeholders
Maintain a high level of knowledge of current programs, products, processes, and policies
Demonstrate expertise in all steps of the admissions process

Data Analysis and Reporting

Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
Analyze data in order to provide ongoing weekly updates, reports and forecasts to the Assistant Director of Enrollment Services and the Regional team for all students
Be the point of information and clarity on all conversion activities and student status
Maintain a database of respective regional students to track their status and progression to enrollment

Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
5+ years of experience in the international education/recruitment industry
Proficiency in writing and speaking English
Proficiency in writing and speaking Arabic preferred
Experience managing/leading a team
Proven ability to multi-task, balance priorities, set and manage timelines for deliverables with minimal supervision
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
High proficiency with technology and reporting programs/systems, specifically Salesforce
Excellent communication and presentation skills
Detail and data-oriented
Strong customer service and account management skills with an ability to foster an exemplary customer service ethic within the team.

Preferred Qualifications

Existing network and relationships within the education industry in EMEA region, strong working knowledge of key international markets, programs and products
Salesforce CRM experience

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Recruitment Manager, MENA

Dubai , United Arab Emirates

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Recruitment Manager, MENA executes student recruitment, and pre-arrival conversion activities across MENA, targeted at international students seeking a U.S. university degree. The role will include channel development and account management of a regional network of direct and indirect accounts, along with building and managing student campaigns and pre-arrival processes, spanning the entire application cycle start to finish, that successfully drive enrollments to Shorelight’s university partners.

This position is based in Dubai in MENA and directly reports to the Regional Director, EMEA.

Essential Functions

Business Development and Relationship Management

Help build and drive execution on Shorelight’s regional student recruitment strategies, partnering with members of the sales, marketing, admissions, and enrollment services teams to achieve regional goals and ensure end-to-end student conversion
Grow and manage key channel accounts and partnerships to achieve enrollment targets for all university partnerships
Develop and grow government sponsored and non-sponsored/private business in the region
Travel extensively to attend recruitment and outreach activities, seminars, conferences, meetings, and training events. Build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners and other external institutions and vendors.
Work effectively with the university liaisons to ensure smooth entry into the school or program (working with Finance on incoming deposits, tracking of payments, processing of agent contracts and commissions as necessary, assisting with form completion, coordinating arrival transportation for new incoming students, etc.)

Visa / Pre-Arrival Program

Provide a comprehensive visa preparation service including regular presentations, sharing of tips and best practices, and mock interviews with direct and indirect audiences to achieve industry-leading visa issuance rates for current students in your pipeline
Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights
Manage national key accounts for VIP enrollment service
Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure – achieving 90% pre-payment
Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
Work with recruitment, students and agencies to ensure on-time arrival of students to campus for orientation

Process and Data Management

Maintain a data-driven approach to recruitment, monitoring enrollment trends, and reporting on all phases of recruitment process to the Regional Director, utilizing technology systems
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Execute on efficient and streamlined processes for all stages of the recruitment process (inquiry, application, assessment, offer, acceptance, visa applications, orientation, etc.) with strong focus on conversion of inquiries to applications

Minimum Qualifications

Fluent in Arabic, speaking, reading and writing
Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
3-5 years of experience in the international education/recruitment
Strong sales and account management skills
Proven track record of working collaboratively
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
Proficiency with technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a customer service ethic within the work team
Willingness to travel

Preferred Qualifications

Beneficial to have existing network and relationships within the education industry in the US, strong working knowledge of key international markets, programs and products, and US higher education

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Program Coordinator, Live

Dubai , United Arab Emirates

Description

About Us

Job Overview

The Program Coordinator supports the Shorelight Live American Collegiate Program, which provides first year, US curriculum to students in their home countries in partnership with US universities. The Live technology offers hybrid higher education programs that combine the immersive U.S. university experience with technology-enabled, in-country, live-lecture learning. The position will facilitate live classes through the operation of interactive technology, coordination across remote program management teams, and develop and support student services.

Essential Functions

Operations

Coordinate with local operations team to provide technical support during live lectures
Participate in recruitment demo preparation, testing, and setup, and facilitate day of demo operations as needed
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline system and procedures
Troubleshoot student learning experience issues in real time during live lectures. Escalate and follow through to resolution as necessary
Participate in the student services and operational build of new programs
Provide support to the studio team with operations, case escalation, and student communication
Audit live lecture sessions and facilitate classroom activities as needed
Participate in technology testing as necessary

Student Services & Relationship Management

Deliver exceptional students services, beginning with pre-arrival processes and communication, orientation programming, ongoing students service support, and acculturation into the US University culture
Manage student success by actively monitoring student engagement and providing feedback to program teams
Foster community-building among students by organizing and executing activities and events both online and in person
Manage relationships with faculty, academic teams, and engineering to ensure the success of all live lectures
Manage communication to students about program preparation, changes to schedule, and technology updates
Guide, prepare, and motivate students to a successful completion of AC Live
Lead special projects in collaboration with university partners
Provide language support as necessary
Provide other student services as needed

Required Qualifications

Bilingual Arabic and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 1-3 years of full-time work experience
Ability to work flexible hours, depending on class and demo schedule
Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Excellent communication skills, both written and verbal
Eligibility to work in UAE without sponsorship

Preferred Qualifications

Experience in education industry
Experience using or or supporting classroom or office technology
Experience with distance or online learning is preferred

Shorelight Education is an Equal Opportunity Employer.

Apply

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Country Manager, Saudi Arabia

Dubai , United Arab Emirates

Description

About Us
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Country Manager (CM), Saudi Arabia leads the execution of the student recruitment strategy across Saudi Arabia that targets international students seeking U.S. university degrees. The role includes the development and account management of Shorelight’s regional network of recruiters, schools, and universities, along with contributing to didrect-to-student marketing campaigns that drive enrollments to Shorelight’s university partners. This role also works with the Regional Director and the regional teams to ensure communication across the region and to coordinate recruitment events, visitors in market, and other activities.

This position directly reports to the Sr. Regional Director in Dubai.

Essential Functions

Execute Shorelight university partners’ student recruitment strategies, partnering with Recruitment Managers as well as Shorelight’s global marketing team for all marketing and advertising strategies and collateral
Help manage key channel accounts and partnerships to achieve enrollment targets for all university partnerships
Follow a data-driven approach to recruitment, monitoring enrollment trends and report on all phases of recruitment process to the Regional Director.
Maintain high levels competitor awareness, product knowledge, and market intelligence
Travel extensively to attend recruitment and outreach activities, seminars, conferences, meetings, and training events to build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners, and other external institutions and vendors
Execute efficient and streamlined processes for all stages of the recruitment process with strong focus on converting inquiries to applications
Work with the university liaisons to ensure smooth entry of our students into the school or program
Assist the wider MENA team with coordinating events in region, help maintain the master sheet of all recruitment events in the region, and help coordinate visitors from overseas into the region
Work with the Regional Director and Senior Recruitment Manager to generate status reports for the region
Vet and distribute the leads generated by D2C campaigns in the wider region
Work closely with the regional Enrollment Services Advisor to boost student conversion rates post-application
Coordinate familiarization trips with headquarters in Boston on behalf of the region

Minimum Qualifications

Bachelor’s degree, preferably in sales, marketing, communications, business, international relations, or related area
5+ years of experience in the international education/recruitment industry in Saudi Arabia or MENA market.
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, with strong drive for results
Ability to work successfully in a fast-paced environment while remaining pressure-resilient
Proficiency with technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a customer service culture within the work team
Willingness and ability to travel regionally
Eligibility to work in the hiring location without sponsorship
Strong working knowledge of the following languages: English and Arabic

Preferred Qualifications

Existing network and relationships within the education industry in Saudi Arabia
Strong working knowledge of key international educational markets, programs, and products
Experience with U.S. higher education
Salesforce experience desirable.

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Enrollment Services Manager

Dubai , United Arab Emirates

Description

About Us
Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview
The Enrollment Services Manager leads and executes our pre-arrival conversion activities in the EMEA region. Based in Dubai, the Enrollment Services Manager works as part of a highly motivated professional team and is responsible for regional visa success, overall conversion, pre-arrival completion and arrival of new students on campus. The Enrollment Services Manager leads the regional-based Enrollment Services Advisors to support agents, prospective international students, and their families with the application, financial, visa, and pre-arrival processes to our partner universities and surrounding communities.

This position works closely with regional Recruitment Managers, admission and marketing/D2C teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student success. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. The position directly reports to the Director of Enrollment Services.

Key Responsibilities

The responsibilities of this position include:

I-20 and Visa Preparation
- Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
- Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve high visa issuance rates
- Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Team Leadership
- Lead and execute the EMEA Enrollment Services strategy and plan that drives a culture of data-driven conversion efforts and concierge service across the enrollment funnel.
- Liaison with colleagues from various departments, including headquarters, IT, admissions, marketing, recruitment and campus teams, to drive technical improvement and facilitate resources
- Manage regional Enrollment Services staff and day-to-day service operations, including tracking performance and promoting continuous training to the regional ES team and effectively managing workflow as determined by enrollment cycles.
- Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
- Lead the onboarding and training of new enrollment services staff and provide enrollment services training to new recruitment team members in collaboration with the regional recruitment team
- Act as key contact for the campus student services teams post arrival to help the regional teams communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)

Pre-Departure Process and Stakeholder / Student Family Engagement & Management
- Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
- Participate with the planning and implementation of pre-departure events (online and offline)
- Ensure students within the regional pipeline are meeting financial obligations and completing the required pre-arrival tasks and documentation prior to arrival to ensure a smooth enrollment
- Apply a methodological approach to conversion and pre-arrival activities and engage in a variety of proactive activities to ensure students progress through the conversion process
- Build a strong rapport with key channel partners, partner campus teams, admissions and any other key stakeholders
- Maintain a high level of knowledge of current programs, products, processes, and policies
- Demonstrate expertise in all steps of the admissions process

Data Analysis and Reporting
- Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
- Analyze data in order to provide ongoing weekly updates, reports and forecasts to the Associate Director of Enrollment Services and the Regional team for all students
- Be the point of information and clarity on all conversion activities and student status
- Maintain a database of respective regional students to track their status and progression to enrollment

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
5+ years of experience in the international education/recruitment industry
Proficiency in writing and speaking English
Experience managing/leading a team
Proven ability to multi-task, balance priorities, set and manage timelines for deliverables with minimal supervision
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
High proficiency with technology and reporting programs/systems, specifically Salesforce
Excellent communication and presentation skills
Detail and data-oriented
Strong customer service and account management skills with an ability to foster an exemplary customer service ethic within the team.

Preferred Qualifications

Beneficial to have existing network and relationships within the education industry in EMEA region, strong working knowledge of key international markets, programs and products
Salesforce CRM experience preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer

Apply

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Admission Officer

Dubai , United Arab Emirates

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

Job Overview

The Admissions Officer manages inbound applications to our partner universities. The Admissions Officer reports to the Admissions Manager and assists with the communication between Shorelight representatives in the field and the central Admissions office. The Admissions Officer must be a self-directed individual with excellent problem-solving, communication, and detail-orientation skills.

Key Responsibilities

Receive and initially process applications from the regional team in India.
Organize and deliver files under the direction of the Central Admissions office
Input data into the Shorelight CRM
Communicate directly with Shorelight representatives and agents when needed to complete application files
Other duties as directed by the Admissions Manager

Other Responsibilities:

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Qualifications

Bachelor’s degree, preferably in international education-related field
Experience with the Indian educational system (Preferable)
Excellent English skills, including writing and speaking
Experience and familiarity with the broad spectrum of educational models in India.
Demonstrated excellence in project management and leading process
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Proficiency with Adobe Acrobat Pro, Microsoft Office, Salesforce, and cloud computing

Apply

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Shorelight – Regional Partnership Manager, MENA

Dubai , United Arab Emirates

Description

Shorelight – Regional Partnership Manager, MENA

Dubai, UAE

About Us

Job Overview

The Regional Partnership Manager, MENA is a channel development leader who is in charge of searching and signing new business partner/channel within their given region, to support regional recruitment team to expand its channel network and increase points of sales for all Shorelight programs. Reporting to the Regional Director, MENA, the Regional Partnership Manager, MENA will focus on identification of channel and partner opportunities, pitching, negotiating and forming partnership agreements with these channels, and then ensuring a healthy business yield from those new channels/partners.

Essential Functions

Channel Development

Lead the initial approach to new channel/partner, then following an agreed engagement process, in collaboration with Recruitment Manager, pitch and negotiate through to contract and a sales goal.
Work closely with HQ data analyst team and Regional Recruitment Manager to develop an actionable regional channel expansion plan.
Ongoing relationship management and maintaining of the new partnerships post-contract.
Ongoing support to Recruitment team to cultivate the new partnership and drive new sales.
Work closely with recruitment team to develop school network and non-agent channels.
Optimization of regional new channel expansion collateral and presentations.
Ensure new channel agreement, APP etc., are optimized for revenue and ROI optimization

Stakeholder Engagement

Expanding new high school relationships
Conversion directly with students/parents (direct or agent channel)
Ability to speak with and influence sponsor bodies when needed
Alumni and parent engagement
Running mock classes etc. for high school counselors and/or prospective students

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
3+ years of experience in the international education/recruitment industry
3+ years of experience in B2B relationship management
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, with strong drive for results, and pressure-resilient
Proficient with technology and reporting programs/systems
Excellent communication, negotiation and presentation skills
Strong customer service skills
Ability to travel extensively

Preferred Qualifications

Existing network and relationships within the education industry; strong working knowledge of key international markets, programs, and products; and US higher education are all pluses

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Shorelight — Human Resources Business Partner, Eastern Europe, Middle East, and Africa (EMEA)

Dubai , United Arab Emirates

Description

Shorelight — Human Resources Business Partner, Eastern Europe, Middle East, and Africa (EMEA)

Dubai, United Arab Emirates

About Us

Job Overview

The Human Resources Business Partner (HRBP) plays a central role in linking Shorelight’s global human resources and regional business strategies with the goal of supporting our expanding operations in the EMEA region (Eastern Europe, Middle East, and Africa). The EMEA HRBP liaises between his or her region and global Human Resources to assess needs and deliver services such as employee recruitment, performance management, compensation, compliance, employee benefits, and payroll and talent management. In collaboration with HR leadership, the HRBP partners with business leaders to implement HR strategies that foster organizational efficiency and talent development for the region.

This dynamic, challenging, and exciting role requires a hands-on, self-motivated individual who seeks professional growth and international exposure. The successful candidate possesses excellent communication skills, strategic thinking and planning abilities, ability to quickly adapt to changing demands, and agility to function in a fast-paced, often fluid and innovative environment. The EMEA HRBP will manage the Dubai Office Manager.

This position is located in Dubai and reports to the Human Resources Director in Boston with a dotted line to the Regional EMEA Director.

Essential Functions

Business Partnership

Develop in-depth understanding of the region to translate strategic and tactical business plans into talent-oriented plans
Partner with business leaders to develop and implement HR and recruitment strategies to support business initiatives and deliver results
Provide support in a strategic and value-added manner in areas that impact the attraction, development, and retention of talent
Develop and foster relationships at all levels within the region; serve as a trusted advisor to all regional staff
Collaborate with larger HR team to align practices across global organization
Serve as change agent and champion in support of HR and business-related initiatives
Partner with local leadership on organizational design, skills assessment, workforce, and succession planning

Talent Management

Lead full-cycle recruitment for the region, in partnership with Talent Acquisition
Develop talent acquisition strategies that align with short- and long-term workforce plans
Use a variety of channels and methods to improve effectiveness and efficiency of the region’s recruiting process
Manage the onboarding and offboarding process for the region, including drafting employment documents, coordinating new-hire training schedules, handling all visa requirements, and closing out all employment-related matters for departing employees
Partner with managers to ensure employees are positioned for success (e.g., through performance planning, goal setting, development plans, evaluations, and offboarding)

Employee Relations

Work with managers and employees throughout the region to coach, facilitate problem solving, and develop employee relations practices that contribute to and enhance workplace culture, fostering a positive environment
Provide counsel and ensure prompt resolution of all legal-related matters, ensuring that appropriate parties are consulted throughout the process

Provide support for all talent-related activities in the region, including in-country support when needed
Develop tools to build leadership capabilities to address and resolve employee relations issues
Collect and analyze internal and external data to identify trends and recommend solutions to improve performance, retention, and employee experience
Collaborate with local partners across the region to align and improve global HR policies and practices, ensuring compliance with local laws

Other Duties

Manage relationship with logistics provider in Dubai
Act as point of contact with Dubai’s free zone authority for all employment-related maters
Manage employee programs, including performance management, professional development, employee benefits, and compensation
Prepare monthly payroll for the region in conjunction with the Finance department in HQ
Perform other ad hoc HR duties and projects as required

Minimum Qualifications

Bachelor’s degree in human resources, business, or a related field
7+ years’ combined experience in recruitment and business partnership
Working knowledge of core HR functional areas, including compensation, talent acquisition, performance management, and compliance
Experience developing and delivering customer-focused HR services and programs in a global company
Excellent communication skills, particularly in communicating changes within the organization and coaching team members and managers to help them navigate change
Fluency in written and spoken English
Demonstrated ability to build collaborative relationships throughout an organization despite geographic and time zone challenges
Strong experience with Microsoft Office and applicant tracking systems
Open minded, resilient, good interpersonal skills, ability to work independently and with a team
Ability to travel in region as needed

Preferred Qualifications

Master’s or certificate degree in business or human resources management
Experience developing talent management programs
Experience preparing payroll and managing employee benefits plans
Experience working in a UAE free zone

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

Back to Careers Page

Enrollment Services Advisor, MENA

Dubai , United Arab Emirates

Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Enrollment Services Advisor leads and executes our pre-arrival conversion activities in the MENA region. Based in our Dubai regional office, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.

This position works closely with recruiters, admission and marketing/D2C teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents and agents via online chat platform, email, telephone daily. The position directly reports to the Enrollment Services Manager, MENA.

Key Responsibilities

I-20 and Visa Preparation
- Collaborate closely with agents and admissions and recruitment teams for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
- Provide a comprehensive visa preparation service to students and agents, including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 95%+ visa issuance rate
- Track and analyze visa appointments, embassy processing times, and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Pre-Departure Process and Activity Management
- Design, manage, and facilitate an engaging and informative pre-departure concierge service for students, parents, and agencies
- Participate with the planning and implementation of pre-departure events (online and offline)
- Ensure students’ financial obligations are met by facilitating payments of tuition and other associated fees before departure
- Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form, so campus teams can effectively manage the arrival process
- Work with recruitment team, students, and agencies to ensure on-time arrival of students to campus for orientation
- Serve as the main point of contact for all subregional agents and students in the pre-arrival phase

Data Analysis and Reporting
- Provide key partner’s VIP service, including customized reports, regular update of student progress, and in-agent office visits
- Analyze data to provide ongoing weekly updates, reports, and forecasts to the Enrollment Services Manager and regional team for all students
- Be the point of information and clarity on all conversion activities and student status
- Maintain a database of respective subregional students to track their status and progression to enrollment

Stakeholder/Student Family Engagement and Management
- Manage and maintain regional agent/student online enquiry platforms
- Build a strong rapport with students, parents, channel partners, partner campus teams, admissions, and any other key stakeholders
- Maintain a database of assigned students to track their status and progress toward arrival
- Act as key contact for the campus student services teams post-arrival to help communicate with channel partners/parents to assist with any follow-on activities post-enrollment (e.g., student attendance, performance)

Minimum Qualifications

Proficiency in writing and speaking English and Arabic
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Excellent verbal, written, and interpersonal communication skills
Excellent ability to motivate self and work effectively in a team environment
Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
Effective time management skills, sense of urgency, and ability to plan and prioritize daily activities
Strong consultative skills and demonstrated ability to adapt to change in a fast-paced environment
Ability to receive constructive feedback and demonstrate accountability
Strong critical-thinking and problem solving skills, complemented by good judgment

Preferred Qualifications

Prior education sales/enrollment experience
Working knowledge of CRM software (e.g., Salesforce)
Experience living, working, or studying overseas

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply