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Job Location: Gurugram - India

Job location: Gurugram – India

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Enrollment Services Financial Operations Coordinator

Gurugram , India
Description
About Us
Shorelight is reinventing the international education experience for students worldwide.  Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
 
Job Overview
The Enrollment Services Financial Operations Coordinator provides overall administrative and operational support to the Global Enrollment Services team and our portfolio of partnerships.  This role interacts with the Enrollment Management Team, program staff, the finance team and students.  The Enrollment Services Financial Operations Coordinator is the main point of contact for all students’ refund inquiries.  This role reports to the Senior Director, Enrollment Services.
 
The Enrollment Services Financial Operations Coordinator is customer service oriented who is highly organized with strong attention to detail.  He/She/They has excellent oral and written communication skills, is comfortable multitasking, changing priorities to fit business needs, and manages time efficiently.
 
Essential Functions
Finance and Administrative Support
  • Monitor the refunds inbox to address all student, agent and team queries related to refunds and ensuring the inbox is organized and solutions and responses are provided in a timely manner
  • Review all incoming refund requests and evaluate student accounts to determine refund eligibility and communicate decision in a timely manner to the student/agent/internal advisor
  • Process and submit all approved refund requests to the finance department for refunds to be initiated
  • Serve as the Enrollment Services point of contact for students and others on refund queries
  • Support the Enrollment Services team in the outreach and follow-up with students who have inactive applications to determine refund eligibility and action as needed
  • Regularly review the FlyWire Portal for guaranteed payments and update student records accordingly to confirm payment receipt
  • Support the Enrollment Services team on all student-facing initiatives related to payments and refunds
  • Regularly review and report out on payment status for upcoming enrollment intakes
  • Collaborate with marketing, finance and enrollment services to develop and implement payment collection campaigns as needed
  • Support with the planning and implementation of early payment campaign initiatives
  • Review and evaluate incoming payments as part of payment campaigns/initiatives and update records/apply discounts as required to those who qualify
  • Generate updated statement of fees for students for the enrollment services team as requested
  • Monitor payment status to ensure funds are being received and not misdirected or returned
Minimum Qualifications
  • Bachelor’s degree in a business-related field 
  • 1+ years of experience in finance or accounting 
  • Proficiency with Microsoft Office Suite, primarily Excel  
Preferred Qualifications
  • 1+ years of office management experience
  • Experience with Salesforce, NetSuite, or similar Customer Relationship Management (CRM) software
  • Experience working successfully with non-native English speakers 
 
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Security
  • Comply with Shorelight Written Information Security Policy, and all other Shorelight
  • Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security
 
Background Check Required–Education, Criminal, Identity
 
Shorelight is an Equal Opportunity Employer.
Apply
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Desktop Support Specialist

Gurugram , India
New Delhi (NCR) , India
Description

 

About Us
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
 
Job Overview
The Desktop Support Specialist delivers direct, end-to-end technology support to Shorelight employees while providing excellent levels of service and support to the Shorelight community. This role is the first-line technical support contact for the global company.  He/She/They work closely with Human Resources to ensure that laptops and onboardings are provisioned, scheduled, and delivered with 100% accuracy.  The Desktop Support Specialist reports to the Technical Support Manager.
 
The Desktop Support Specialist is an analytical and logical problem solver with outstanding oral and written communication skills and a proven ability to present and address both technical and non-technical individuals at all levels of the organization.  He/She/They is a team player who has high-level customer service skills, adjusts quickly to shifting priorities and deadlines, and thrives in a fast-paced, high-tech environment. 
 
Essential Functions Technical
  • Maintain and develop strong technical expertise in key technologies in use within Shorelight, which includes areas such as operating systems, browsers, voice and data networking, Zoom, Outlook email client, Office 365, Okta SSO, Ivanti Helpdesk, and the like
  • Troubleshoot and resolve IT issues via phone, Web, and in-person channels
  • Contribute to Help Desk process documentation
  • Maintain familiarity with current and upcoming technology trends in mobile, desktop OS, etc.
  • Demonstrate initiative in recommending enhancements and improvements to the IT infrastructure
  • Help maintain a current inventory/asset system of all computer hardware and software
 
Support & Customer Service
  • Actively monitor onboarding pipeline and ticket queues, and ensure that all requests are handled in accordance with Shorelight’s service delivery standards
  • Research and identify Solutions to software and hardware issues
  • Prioritize and manage several open issues at one time
  • Escalate tickets proactively to responsible senior team members or specialists
  • Demonstrate high degrees of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills
  • Assume other duties as required
 
Minimum Qualifications
  • 3+ years of experience in IT or a related field, with a strong background in operating systems, desktop support, security, networking, system administration and scripting, and other IT technology areas
  • Fluency in English is essential for this role, both written and spoken.  Candidates must be able to articulate ideas clearly and understand complex instructions.
  • Hands-on experience with Windows 10/11 and Mac OSX operating systems as well as a broad suite of cloud-based and SAAS applications in a business environment
 
Preferred Qualifications
  • Bachelor’s degree in computer science, information technology, or related field
  • Additional certification in Microsoft, Cisco or similar technologies is a plus
  • Previous support or customer service experience or training
Application Process:
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
 
Background Check Required – Education, Criminal, Identity
 
Shorelight is an Equal Opportunity Employer.
Security 
  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security 
Apply
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Director, Master Data Management

Gurugram , India
New Delhi (NCR) , India
Description
About Us
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
Job Overview
We are seeking a dynamic individual to join our team as the Director of Master Data Management. You will play a pivotal part in shaping our data strategy, ensuring its effective application, and driving consistency and efficiency throughout our organization and with our key business partners. As the Director, you will establish a clear vision and direction, providing hands-on leadership while fostering strong stakeholder relationships across the business.
Essential Functions
Advanced Data Management and Analytics
  • Own all aspects of master data, including entry, definition, and governance.
  • Establish, build, and oversee the master data domains, ensuring adherence to standards, best practices, and innovative automation techniques.
  • Develop metrics to measure the impact of master data activities, demonstrating key benefits and outcomes associated with master data management.
  • Establish and communicate best practices for master data management, encompassing people, processes, and technology.
  • Drive operational excellence with a continued focus on master data, leveraging new technologies to optimize data value.
 
Cross-Functional Operations
  • Collaborate with business functions and stakeholders to generate ideas and drive necessary changes related to master data and governance.
  • Drive harmonization of relevant master data processes across the organization, ensuring a common and consistent view across all business functions.
  • Define, build, and lead a team of internal data stewards to design and implement master data processes and solutions, collaborating closely with the Analytics and Technology teams.
  • Champion a culture of data accuracy adoption within the organization, ensuring that master data management assets are well-understood, accessible, and utilized.
 
Security
  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents, or weaknesses to Shorelight Security
 
 
Minimum Qualifications
  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
  • Minimum of 7+ years of experience in data management, with at least 3 years in a role focused on MDM.
  • Proven track record of successfully leading MDM initiatives in large, complex organizations.
  • Deep understanding of MDM concepts, principles, and best practices.
  • Expertise in MDM tools and technologies, such as Informatica MDM or similar platforms.
  • Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  • Strong leadership and team-building skills, with the ability to inspire and motivate team members to achieve high performance.
  • Solid understanding of data governance, data quality management, and related disciplines.
 
Preferred Qualifications
  • Master’s degree in Business, Information Systems, Computer Science, or a related field.
  • Experience with regulatory compliance requirements related to data management (e.g., GDPR, CCPA).
  • Certification in MDM or related areas (e.g., CDMP, DAMA).
 
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
 
Shorelight is an Equal Opportunity Employer.
Apply
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Enrollment Services Manager, India (Remote)

Gurugram , India
Hyderabad , India
India
Mumbai , India
Description
About Us 
Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni. 
Job Overview 
The Enrollment Services Manager leads and executes our pre-arrival conversion activities in the South Asia regions.  Based in region, the Enrollment Services Manager works as part of a highly motivated professional team and is responsible for regional visa success, overall conversion, pre-arrival completion and arrival of new students on campus. The Enrollment Services Manager leads the regional-based Enrollment Services Advisors to support agents, prospective international students, and their families with the application, financial, visa, and pre-arrival processes to our partner universities and surrounding communities. 
This position works closely with regional Recruitment Managers, admission and marketing, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student success.  Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. The position directly reports to the Director of Enrollment Services. 
Essential Functions:
 
 I-20 and Visa Preparation 
  • Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
  • Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve high visa issuance rates
  • Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights
Team Leadership 
  • Lead and execute the South Asia Enrollment Services strategy and plan that drives a culture of data-driven conversion efforts and concierge service across the enrollment funnel.
  • Liaison with colleagues from various departments, including headquarters, IT, admissions, marketing, recruitment and campus teams, to drive technical improvement and facilitate resources  
  • Manage regional Enrollment Services staff and day-to-day service operations, including tracking performance and promoting continuous training to the regional ES team and effectively managing workflow as determined by enrollment cycles. 
  • Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
  • Lead the onboarding and training of new enrollment services staff and provide enrollment services training to new recruitment team members in collaboration with the regional recruitment team
  • Act as key contact for the campus student services teams post arrival to help the regional teams communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)  
Pre-Departure Process and Stakeholder / Student Family Engagement & Management 
  • Maintain a database of assigned students to convert and track their status and progress toward arrival
  • Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
  • Participate with the planning and implementation of pre-departure events (online and offline)
  • Ensure students within the regional pipeline are meeting financial obligations and completing the required pre-arrival tasks and documentation prior to arrival to ensure a smooth enrollment, achieving 90% pre-payment
  • Apply a methodological approach to conversion and pre-arrival activities and engage in a variety of proactive activities to ensure students progress through the conversion process
  • Build a strong rapport with key channel partners, partner campus teams, admissions and any other key stakeholders
  • Maintain a high level of knowledge of current programs, products, processes, and policies
  • Demonstrate expertise in all steps of the admissions process
Data Analysis and Reporting 
  • Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
  • Analyze data in order to provide ongoing weekly updates, reports and forecasts to the Associate Director of Enrollment Services and the Regional team for all students
  • Be the point of information and clarity on all conversion activities and student status
  • Maintain a database of respective regional students to track their status and progression to enrollment
Minimum Qualifications  
  • Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
  • 5+ years of experience in the international education/recruitment industry
  • Proficiency in writing and speaking English
  • Experience managing/leading a team
  • Proven ability to multi-task, balance priorities, set and manage timelines for deliverables with minimal supervision
  • Proven track record of working collaboratively in a matrix governance model
  • Strategic-minded and sales-driven, strong drive for results, pressure-resilient
  • High proficiency with technology and reporting programs/systems, specifically Salesforce
  • Excellent communication and presentation skills
  • Detail and data-oriented
  • Strong customer service and account management skills with an ability to foster an exemplary customer service ethic within the team.
Preferred Qualifications  
  • Beneficial to have existing network and relationships within the education industry in EMEA region, strong working knowledge of key international markets, programs and products
  • Salesforce CRM experience preferred
Application Process 
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter. 
Shorelight is an Equal Opportunity Employer. 
  
Apply
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Admissions Advisor – South Asia

Gurugram , India
Description

About Us 

 Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens. 

  

Job Overview 

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Working within the Global Admissions team, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds. 

Essential Functions 

Admissions Data Management & Integrity 

  • Receive applications and documents from students/agents
  • Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs, render decisions on student’s admissibility
  • Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
  • Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
  • Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
  • Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
  • Prepare acceptance packet mailings
  • Develop and run data reports for routine reporting to relevant stakeholders
  • Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
  • Other duties as assigned

Administrative Support 

  • Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
  • Review and coordinate mail and documentation daily
  • Respond to e-mail and phone inquiries
  • Assist with webinars for future students
  • Process requests for information packets and prepare mailings to prospective students
  • Participate in weekly staff meetings

  

Minimum Qualifications 

  • Bachelor’s degree in higher education, international education, or related field
  • 2+ years Admissions experience, including working knowledge of university admissions processes
  • Knowledge of international student services within a higher education setting
  • Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
  • Demonstrated ability to complete projects in a timely manner
  • Ability to think independently, thoroughly, and critically in fast-paced contexts
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
  • Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

  

Preferred Qualifications 

  • Expertise with Microsoft Office programs
  • Experience with Banner and/or Salesforce
  • Strong working knowledge of PeopleSoft software
  • Strong working knowledge of one or more foreign languages
  • Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
  • Ability to demonstrate sound business acumen and meet performance targets

Application Process 

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.  

 

Security 
  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security

  

Apply
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Staff Accountant (Remote)

Bangalore , India
Gurugram , India
Hyderabad , India
India
Manesar , India
Mumbai , India
Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Staff Accountant contributes to accounting activities for Campus accounting, under the direction of finance corporate leadership, helps lead the finance team in accurate reporting of financials. He/she/they is fiscally responsible and looks for opportunities to improve operational practice to align with financial goals. The Staff Accountant is a strategic thinker and problem solver with strong attention to detail and a proven customer service approach to working with others. Reporting to the Finance Manager.

Essential Functions

Accounting

  • Prepare journal entries and associated balance sheet reconciliations for the monthly financial close, including those for cash, prepaids, fixed assets, payroll, payables, intercompany/consolidation, and all required accruals as examples
  • Provide support and oversight as it relates to team members supporting accounts payable, accounts receivable, and payroll
  • Collaborate with Finance team on all financial aspects of assigned partnerships, including maintaining KPI’s on corporate expenditures and target operational metrics

Strategy and Data Management

  • Prepare monthly and ad-hoc financial reporting for senior leadership
  • Assist management with monthly and quarterly financial reviews by documenting analysis explaining unusual adjustments and differences to budget

Compliance and Process Improvement

  • Assist with corporate audit readiness
  • Work with Finance, Analytics, and IT team members to identify ways to improve the efficiency and effectiveness of month end processes and assist in initiatives to implement the improvements for financial reporting
  • Supporting ongoing projects to improve NetSuite design and reporting capabilities
  • Support new rollout of Coupa software for expense procurement/payables/treasury and employee expenditure activity
  • Review, recommend, and implement best practices regarding accounting policies and procedures

Minimum Qualifications

  • Bachelor’s degree in accounting
  • Minimum 1-2 years of experience in accounting
  • Proven expertise using Microsoft Office products, primarily Excel
  • Budget, month end, and accrual experience
  • Detail oriented, with exceptional organization and communication skills
  • Strong problem-solving and analytical skills
  • Ability to adapt to changing business needs and manage multiple priorities
  • Ability to work both independently and as part of a team
  • Ability to communicate effectively with all levels in the company
  • Customer service focused, with demonstrated ability to communicate courteously and timely
  • Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

  • Experience with a CRM system such as Salesforce
  • Experience working with accounting software such as NetSuite or similar large-scale ERP platform
  • Experience working with Coupa
  • Experience working with FloQast (similar to Blackline)

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

 

Apply
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Student Success Coordinator

Gurugram , India
Hyderabad , India
Mumbai , India
Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Program (Student Success) Coordinator provides support to international students enrolling in first year academic programs in partnership with US universities, and handles administrative tasks to support the campus-based teams. The position will work remotely to connect with students during the months prior to arrival to campus, preparing them for life in the US and enrollment at their university. The Program Coordinator will be a self-starter who enjoys working independently to contribute to team goals. The Program Coordinator will have excellent customer service skills with the ability to focus attention on individual students and identify their unique needs. The PC also possesses the interpersonal, intercultural, organizational, and leadership skills necessary to work closely and lead projects with various stakeholders around the world, including students, program staff, and interdepartmental colleagues.

 

Essential Functions

Operations and Data Management

• Contribute to the design and delivery of student services that provide a strong foundation for optimal student experience in collaboration with campus team
• Ensure pre-arrival checklist items are completed, including placement testing and online orientation modules
• Promote specific ancillary products and services that facilitate smooth arrival and integration into US life (travel agent services, sim cards, bank accounts, dorm essentials, etc.)
• Collect student travel itineraries and track arrival status
• Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience during pre-arrival and arrival stages
• Ensure that systems and procedures are followed and technology is used to streamline processes
• Maintain accurate and up-to-date student records with a focus on data integrity
• Manage multiple to-do lists with projects in collaboration with key stakeholders, with special emphasis on meeting deadlines and hitting targets
• Collaborate with technology team to provide support to students on virtual platforms 
• Contribute to creation and implementation of new projects as the need arises 

 

Student Services & Relationship Management

• Deliver exceptional student customer service and follow-up during the pre-arrival phase of the student journey
• Manage communication to students about program preparation, changes to schedule, and technology updates
• Guide, prepare, and motivate students during their pre-arrival checklist process
• Impact student conversion and student success by actively monitoring student engagement and providing feedback to relevant teams
• Lead special projects in collaboration with university partners
• Provide language support as necessary
• Provide other student services as needed

 

Required Qualifications

• Bilingual Hindi and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
• Bachelor’s degree 
• 1-3 years of full-time work experience
• Ability to work flexible hours across multiple time zones
• Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
• Energetic and motivated professional with strong organizational skills
• Able to work independently to contribute to team goals with focus on deadlines and targets
• Excellent communication skills, both written and verbal

 

Preferred Qualifications

• Experience in education industry
• Experience using or supporting classroom or office technology
• Experience with distance or online learning is preferred
• Experience in higher education advising, student services, customer service, or hospitality

 

Apply
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Enrollment Services Advisor, India

Gurugram , India
Mumbai , India
New Delhi (NCR) , India
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Enrollment Services Advisor leads and executes our pre-arrival conversion activities in the India region.  Based in India, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.

This position works closely with Recruitment, Admissions and Marketing/D2C teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion.  Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents and agents via online chat platform, email, telephone daily. The position directly reports to the Enrollment Services Manager, India.
 

Key Responsibilities 

  • I-20 and Visa Preparation
    • Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
    • Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 95%+ visa issuance rate
    • Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights
  • Pre-Departure Process and Activity Management
    • Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
    • Participate with the planning and implementation of pre-departure events (online and offline)
    • Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure
    • Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
    • Work with recruitment, students and agencies to ensure clarity on-time arrival of students to campus for orientation
    • Serve as the main point of contact for all sub-regional agents and students in the pre-arrival phase
  • Data Analysis and Reporting
    • Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
    • Analyze data in order to provide ongoing weekly updates, reports and forecasts to the ES Manager and Regional team for all students
    • Be the point of information and clarity on all conversion activities and student status
    • Maintain a database of respective sub-regional students to track their status and progression to enrollment
  • Stakeholder / Student Family Engagement and Management
    • Manage and maintain regional agent/student online enquiry platforms
    • Build a strong rapport with students, parents, channel partners, partner campus teams, admissions and any other key stakeholders
    • Maintain a database of assigned students to track their status and progress toward arrival
    • Act as key contact for the campus student services teams post arrival to help communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)  

Qualifications

  • Bachelor’s Degree
  • Working knowledge of CRM software, e.g. Salesforce, preferred
  • Prior Education Sales/Enrollment experience preferred
  • Experience living, working, or studying overseas preferred
  • Proficient in writing and speaking English and Hindi
  • Working knowledge of Microsoft Office (Word, Excel, Power Point)
  • Must possess excellent verbal, written and interpersonal communication skills
  • Must be self-motivated and able to work effectively in a team environment
  • Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
  • Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
  • Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
  • Must possess ability to receive constructive feedback and demonstrate accountability
  • Must possess critical thinking, problem solving skills and good judgment
  • Ability to work in the hiring location required

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.  

Shorelight Education is an Equal Opportunity Employer.

Apply
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Admission Advisor

Gurugram , India
Manesar , India
Mumbai , India
New Delhi (NCR) , India
Description

About Us

 Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Working within the Global Admissions team, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

  • Receive applications and documents from students/agents
  • Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs, render decisions on student’s admissibility
  • Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
  • Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
  • Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
  • Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
  • Prepare acceptance packet mailings
  • Develop and run data reports for routine reporting to relevant stakeholders
  • Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
  • Other duties as assigned

Administrative Support

  • Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
  • Review and coordinate mail and documentation daily
  • Respond to e-mail and phone inquiries
  • Assist with webinars for future students
  • Process requests for information packets and prepare mailings to prospective students
  • Participate in weekly staff meetings

 

Minimum Qualifications

  • Bachelor’s degree in higher education, international education, or related field
  • 2+ years Admissions experience, including working knowledge of university admissions processes
  • Knowledge of international student services within a higher education setting
  • Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
  • Demonstrated ability to complete projects in a timely manner
  • Ability to think independently, thoroughly, and critically in fast-paced contexts
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
  • Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

 

Preferred Qualifications

  • Expertise with Microsoft Office programs
  • Experience with Banner and/or Salesforce
  • Strong working knowledge of PeopleSoft software
  • Strong working knowledge of one or more foreign languages
  • Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
  • Ability to demonstrate sound business acumen and meet performance targets

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter. 

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