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Assistant Recruitment Manager, North & East India

Gurugram , India

New Delhi (NCR) , India

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Recruitment Manager (RM) is responsible for executing a student recruitment strategy across India targeted at international students seeking a US university degree. This position will include account management of Shorelight’s country and regional network recruiters, schools and universities along with building and managing direct-to-student marketing campaigns that drive enrolments to Shorelight’s university partners.

This position is based in India and directly reports to the Regional Director, Recruitment, West and South India

Essential Functions

The responsibilities of this position include:

Manage key channel accounts and partnerships in India to achieve enrollment targets for all university partnerships
Contribute to, and execute on, Shorelight university partner’s student recruitment strategies
Maintain a data-driven approach to recruitment, monitoring enrollment trends and reporting on all phases of recruitment process to the Regional Director, South Asia utilizing technology systems
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Travel extensively to attend recruitment and outreach activities, seminars,conferences, meetings and training events. Build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners and other external institutions and vendors
Execute an efficient and streamlined processes for all stages of the recruitment process (inquiry, application, assessment, offer, acceptance, visa applications, orientation, etc.) with strong focus on conversion of inquiries to applications to offers to enrolments
Work effectively with the university liaisons to ensure smooth entry into the school-or program (working with Finance on incoming deposits, tracking of payments, processing of agent contracts and commissions as necessary, assisting with form completion, coordinating arrival transportation for new incoming students, etc.)

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
3+ years of experience in the international education/recruitment industry in India
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
Proficiency with CRM technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a team-based customer service ethic
Willingness and ability to travel both throughout India and the USA as required
Experience in organizing pre-departure events and product launches
Eligibility to work in the hiring location without sponsorship

Preferred Qualifications

Beneficial to have existing network and relationships within the education industry across India, strong working knowledge of key international markets, programs and products
Local language proficiency would be advantageous
Experience with Salesforce.com

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer

Apply

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Enrollment Counselor, India

Gurugram , India

Description

About Us

Job Overview

Shorelight Education is seeking to hire an Enrollment Counselor to execute an international student recruitment strategy for the INDIA market targeted at international students seeking a US university degree. The role will primarily be focused on engaging with, consulting, advising, supporting, and enrolling qualified potential international students in achieving their academic goals by enrolling them in one of Shorelight’s university partners programs. An Enrollment Counselor’s performance is reviewed and monitored based on enrollment results, the quality of outbound and inbound calls, lead contact activity, completed applications, attitude, working relationships and communication.

Essential Functions

Student Lead Management

Contribute to the growth of the business and to new student enrollments by assessing potential applicants and determine if they are qualified to apply and enroll in various academic programs
Collaborate regularly with real-time feedback loops with INDIA digital marketing manager and recruitment team on digital campaigns, messaging, lead volume, and lead conversion activities
Use a consultative sales approach to guide and support prospective students through the enrollment process
Receive and follow-up on potential students via phone, email, and social media and where beneficial and feasible, in person
Build rapport and provide guidance for students interested in obtaining a degree or certificate program based on prospective student desired goals or career interest
Provide a positive and superior student experience
Consistently seek opportunity to drive student growth by referrals
Maintain a high-level knowledge of current programs, products, processes, and policies
Demonstrate expertise in the all steps of the admissions process
Understand and communicate the value propositions of our brands (and those of our competitors) in order to be able to provide an excellent student experience by offering the right program

Conversion Activities

Drive new student enrollments from pipeline of student leads through conversion efforts
Execute on tailored conversion activities to drive conversion from sales qualified lead to application, application to confirmation, and confirmation to enrollment via multiple platforms to reach enrollment goals
Leverage available tools and develop new that move students through the conversion process including scholarships, student ambassador connections, webinars, testimonials, campus visits

Tracking and Reporting

Leverage Salesforce CRM for tracking of assigned students to track their status and progress toward enrollment
Create consistent and observable documentation in Salesforce and throughout the student cycle of student engagement, activities and processes;
Maintain and keep updated an ongoing student pipeline status dashboard to provide ongoing updates and reports to the team on the health of your student pipeline

Minimum Qualifications

Ability to sell high value, consumer services or products
Proficient in writing and speaking English
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Must possess confident telephone presence
Must possess excellent verbal, written and interpersonal communication skills
Must be self‐motivated and able to work effectively in a team environment
Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
Possess high-level understanding of products and degree programs offered to students
Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
Must possess ability to receive constructive feedback and demonstrate accountability
Must possess critical thinking, problem solving skills and good judgment

Preferred Qualifications

Prior education sales/enrollment experience preferred
Working knowledge of CRM software, e.g. Salesforce.com

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer

Apply

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Admissions Advisor – EMEA – India

Bangalore , India

Gurugram , India

Hyderabad , India

Mumbai , India

New Delhi (NCR) , India

Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Working within the Enrollment Management team, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Receive applications and documents from students/agents
Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs; render decisions on student’s admissibility
Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
Prepare acceptance packet
Develop and run data reports for routine reporting to relevant stakeholders
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
2+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

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Director Product Marketing, South Asia

Gurugram , India

Description

About Us

Job Overview

The Director, Product Marketing (South Asia), develops and implements a comprehensive marketing strategy for the B2B channel that builds brand recognition of Shorelight’s university partners in South Asia. He or she drives interest and enrollments from students seeking educational experiences from leading U.S. universities, achieved primarily through B2B partnerships with education agencies and representatives.

The Director, Product Marketing (South Asia), is a creative thinker with independent judgment who can develop high-quality and innovative marketing campaigns and initiatives through the B2B channel and integrated with all other channels where possible. Working with the Senior Regional Director, South Asia, and the Senior Director, Product Marketing, this person works cross-departmentally to execute specific country marketing objectives to support the achievement of enrollment targets. He or she builds and manages a South Asia–based, B2B marketing team to execute on-brand and strategically aligned product marketing campaigns and initiatives throughout South Asia.

This position works closely with Shorelight’s university partners, global marketing team (including direct marketing team in Delhi), and South Asia-based recruitment teams; it reports to the Senior Director, Product Marketing.

Essential Functions

Develop and execute a comprehensive marketing plan to drive student enrollments across undergraduate and graduate, and ancillary university programs for the South Asia market to support enrollment goals
Build high-level, strategic, and individualized strategies for each product throughout South Asia, through the B2B channel
Build and work with in-country direct marketing team to execute marketing campaigns across print, digital, social media, and third-party partnerships; B2B sales collateral creation; and student lead generation through SEO, SEM, and digital advertising
Grow university brands’ online and offline presence, and build multipart engagement campaigns to generate leads and improve conversion rates at all points of the funnel
Ensure all university sales materials are properly branded and localized, including translation (where applicable), accurate product information, and attention to cultural sensitivities to ensure high-quality, impactful sales collateral for the South Asia recruitment team and our partners
Ensure that ongoing training, support, and detailed product knowledge is being provided to internal and external recruitment providers and external marketing firms
Manage suite of third-party vendors for technical expertise and expansion of marketing capabilities.
Provide in-depth feedback loop, regional insights, and analytics to central leadership and program and university partner leadership
Brand the universities for international audiences and ensure that accurate information about programs, requirements, and admissions processes are communicated to potential applicants
Contribute and drive toward channel expansion goals, providing marketing insight and, where appropriate, execution

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
8+ years’ strategic and tactical marketing experience, preferably within international education or higher education
Experience developing and implementing a high-level marketing plan and managing an annual budget in South Asia, preferably one marketing directly to consumers through an integrated online and offline campaign
Extensive experience managing a multi-functioning and integrated marketing team, B2B marketing, event planning, print collateral, and digital marketing campaigns
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Strong knowledge of global and local social media
Experience living, working, or studying outside of South Asia, ideally in the United States
Working fluency in English

Preferred Qualifications

Experience with U.S. consumer brands

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Regional Student Operations Manager

Gurugram , India

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

Job Overview

Reporting to the Director of Transnational Operations, the Regional Student Operations Manager supports the Shorelight Live program that offers hybrid master’s degree and certificate programs that combine the traditional, immersive U.S. university residential experience with technology-enabled, in-country, live-lecture learning. The Regional Student Operations Manager is a student services professional that is responsible for liaising with partner universities, launching new global study centers, and managing on-site program coordinators across multiple cities in India to ensure student success.

Responsibilities:

Establish and manage professional relationships with Indian university and corporate partners
Work with academic, student services, and technical delivery teams to implement new programs both in India and in Qatar as needed
Oversee the launch and operations of new global study centers
Manage local program coordinators and perform frequent site visits to monitor student activity
Design and implement extra-curricular activities for students specific to each program
Actively review student survey processes and analyze results to meet corporate goals
Lead demo operations for the program and support other student recruitment events
Negotiate and manage local vendor agreements
Manage relationships with students in our Executive Education programs
Plan, implement, and run orientation for new students
Attend conferences and networking events to represent and market the program
Establish, track, and report on key performance indicators
Hire and train local team as necessary
Perform other job-related duties as assigned by management

Qualifications:

Bachelor’s degree in a related field
6+ years of full-time work experience in a related field; experience in education management preferred
Proficiency in English required
Energetic and motivated professional with strong organizational and interpersonal skills
Experience working in a cross-cultural professional environment preferred
Familiarity using a CRM system such as Salesforce.com preferred
Experience delivering professional presentations preferred
Excellent communication skills, both written and verbal
Excitement to work in a fast-growing, entrepreneurial environment
Eligibility to work in India without sponsorship
Ability to work a varied schedule, with primarily late hours (2pm-10pm) during the work week and occasional weekend work
25-50% travel (primarily domestic with limited international)

Apply

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Admission Officer

Gurugram , India

Description

About Us

Job Overview

The Admissions Officer manages inbound applications to our partner universities. The Admissions Officer reports to the Admissions Manager and assists with the communication between Shorelight representatives in the field and the central Admissions office. The Admissions Officer must be a self-directed individual with excellent problem-solving, communication, and detail-orientation skills.

Essential Functions

Receive and initially process applications from the regional team in India
Organize and deliver files under the direction of the central Admissions office
Input data to the Shorelight CRM
Communicate directly with Shorelight representatives and agents when needed to complete application files
Other duties as directed by the Admissions Manager

Minimum Qualifications

Bachelor’s degree, preferably in international education–related field
Excellent English skills, including writing and speaking
Experience and familiarity with the broad spectrum of educational models in India
Demonstrated excellence in project management and leading process
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Proficiency with Adobe Acrobat Pro, Microsoft Office, Salesforce, and cloud computing

Preferred Qualifications

Experience with the Indian educational system

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

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Assistant Manager, Admissions

Gurugram , India

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the U.S. or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

Job Overview

Reporting to the Senior/Admissions Manager, the Assistant Manager supports the Senior/ Admissions Manager in supervising and training a team of Admissions Officers responsible for the evaluation of academic records, rendering decisions, and processing of applications from a specific geographical region(s). The Assistant Manager is also responsible for the evaluation and processing of applications assigned to them.

Key Responsibilities

Supervises a team of Admissions Officers/Specialists/Assistants in their daily activities as directed by the Senior/Admissions Manager
Assesses student academic credentials, reviews application documents, evaluates and renders decisions for admission
Utilizes administrative systems to look-up admissions requirements, enter and maintain application data, and create reports to monitor workflow and application status
Assist with the defining, maintaining and communicating admissions processes and policies to/from Global or Campus Admissions, and Regional Admissions/Recruitment teams
Assist with other aspects of admissions operations as requested by the Global Admissions Operations team
Collaborates with the Senior/Admissions Manager, Director of Global Admissions Operations, and regional Recruitment Director to develop and implement region-specific admissions processes and projects.
Collaborates with Assistant Director of Training, Global Admissions Operations, to provide training and onboarding of new Admissions Team members, as well as new team members in Student Acquisition (Recruitment/Inside Sales, Enrollment Services, etc.)

Qualifications

Experience working in secondary or higher education industry
Experience in international undergraduate and graduate credential evaluation
Highly proficient in English verbal and communication skills
Bachelor’s Degree required; Master’s degree in higher education, international education, or related field preferred
Previous supervisory experience preferred
Experience with Salesforce, database systems, and Microsoft software (Excel, Word, Powerpoint)
Knowledge of international post-graduate and undergraduate transcript and language credentials
Exemplary customer service, presentation, and public speaking skills
Excellent organizational skills and strong attention to detail
Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Human Resources Business Partner, India

Gurugram , India

Description

Shorelight — Human Resources Business Partner, India

Gurugram, India

About Us

Job Overview

The Human Resources Business Partner (HRBP) plays a central role in linking Shorelight’s global human resources and regional business strategies with the goal of supporting our expanding operations across India. The India HRBP liaises between India and global Human Resources to assess needs and deliver services such as employee recruitment, performance management, compensation, compliance, employee benefits, and payroll and talent management. In collaboration with HR leadership, the HRBP partners with business leaders to implement HR strategies that foster organizational efficiency and talent development for the region.

This dynamic, challenging, and exciting role requires a hands-on, self-motivated individual who seeks professional growth and international exposure. The successful candidate possesses excellent communication skills, an ability to quickly adapt to changing demands, and the agility to function in a fast-paced, often fluid and innovative environment.

This position is located in Gurugram and reports to the Human Resources Director in Boston with a dotted line to the Director of Corporate Operations, also in Boston.

Essential Functions

Business Partnership

Develop in-depth understanding of the region to translate strategic and tactical business plans into talent-oriented plans
Partner with business leaders to develop and implement HR and recruitment strategies to support business initiatives and deliver results
Provide support in areas that impact the attraction, development, and retention of talent
Develop and foster relationships at all levels within the country; serve as a trusted advisor to all regional staff
Collaborate with larger HR team to align practices across global organization
Serve as change agent and champion in support of HR and business-related initiatives
Partner with local leadership on organizational design, skills assessment, workforce, and succession planning

Talent Management

Lead full-cycle recruitment for India, in partnership with Talent Acquisition
Develop talent acquisition strategies that align with short- and long-term workforce plans
Use a variety of channels and methods to improve effectiveness and efficiency of the country’s recruiting process
Manage the onboarding and offboarding process for the region, including drafting employment documents, coordinating new-hire training schedules, handling all visa requirements, and closing out all employment-related matters for departing employees
Partner with managers to ensure employees are positioned for success (e.g., through performance planning, goal setting, development plans, evaluations, and offboarding)

Employee Relations

Work with managers and employees to coach, facilitate problem solving, and develop employee relations practices that contribute to and enhance workplace culture, fostering a positive environment
In conjunction with HQ-HR, provide counsel and ensure prompt resolution of all legal-related matters, ensuring that appropriate parties are consulted throughout the process

Provide support for all talent-related activities in the region, including in-country support when needed
Develop tools to build leadership capabilities to address and resolve employee relations issues
Collect and analyze internal and external data to identify trends and recommend solutions to improve performance, retention, and employee experience
Collaborate with local partners across the region to align and improve global HR policies and practices, ensuring compliance with local laws

Other Duties

Manage relationship with logistics provider in New Delhi
Act as the main point of contact for all compliance-related matters
Manage employee programs, including performance management, professional development, employee benefits, and compensation
Prepare monthly payroll for the region in conjunction with the Finance department in HQ
Perform other ad hoc HR duties and projects as required

Minimum Qualifications

Bachelor’s degree in human resources, business, or a related field
3+ years’ combined experience in recruitment and business partnership
Working knowledge of core HR functional areas, including compensation, talent acquisition, performance management, and compliance
Excellent communication skills, particularly in communicating changes within the organization and coaching team members and managers to help them navigate change
Fluency in written and spoken English
Experience with Microsoft Office and applicant tracking systems
Open minded, resilient, good interpersonal skills, ability to work independently and with a team
Ability to travel throughout India and internationally as needed

Preferred Qualifications

Experience preparing payroll and managing employee benefits plans

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

ShorelightisanEqualOpportunityEmployer.

Apply

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Admission Officer

Gurugram , India

Description

About Us

Job Overview

Essential Functions

Receive and initially process applications from the regional team in India
Organize and deliver files under the direction of the central Admissions office
Input data to the Shorelight CRM
Communicate directly with Shorelight representatives and agents when needed to complete application files
Other duties as directed by the Admissions Manager

Minimum Qualifications

Bachelor’s degree, preferably in international education–related field
Excellent English skills, including writing and speaking
Experience and familiarity with the broad spectrum of educational models in India
Demonstrated excellence in project management and leading process
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Proficiency with Adobe Acrobat Pro, Microsoft Office, Salesforce, and cloud computing

Preferred Qualifications

Experience with the Indian educational system

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply