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Admissions Advisor – EMEA (Ukraine)

Kiev , Ukraine

Description

Admissions Advisor

Remote

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Working within the Enrollment Management team, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Receive applications and documents from students/agents
Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs; render decisions on student’s admissibility
Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
Prepare acceptance packet
Develop and run data reports for routine reporting to relevant stakeholders
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
2+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

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Enrollment Service Advisor – EMEA

Kiev , Ukraine

Description

About Us

Shorelight is a U.S.-based education company that funds and manages partnerships with universities to drive institutional growth, create new revenue streams, and expand options for students. Our vision is to bring together innovative universities and global citizens in a movement to educate the world. Shorelight focuses on international/transnational education and a unique student experience.

Job Overview

The Enrollment Services Advisor leads and executes our pre-arrival conversion activities in the EMEA region (Africa, Europe, Middle East and Russia/CIS). Based the region, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.

This position works closely with recruiters, admission and marketing/direct sales teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents and agents via online chat platform, email, telephone daily. The position directly reports to the Enrollment Services Manager, EMEA.

Key Responsibilities

I-20 and Visa Preparation

Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve high visa issuance rates
Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Pre-Departure Process and Activity Management

Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
Participate with the planning and implementation of pre-departure events (online and offline)
Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure, achieving 90% pre-payment
Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
Work with recruitment, students and agencies to ensure clarity on-time arrival of students to campus for orientation
Serve as the main point of contact for all sub-regional agents and students in the pre-arrival phase

Data Analysis and Reporting

Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
Analyze data in order to provide ongoing weekly updates, reports and forecasts to the ES Manager and Regional team for all students
Be the point of information and clarity on all conversion activities and student status
Maintain a database of respective sub-regional students to track their status and progression to enrollment

Stakeholder / Student Family Engagement and Management

Manage and maintain regional agent/student online enquiry platforms
Build a strong rapport with students, parents, channel partners, partner campus teams, admissions and any other key stakeholders
Maintain a database of assigned students to track their status and progress toward arrival
Act as key contact for the campus student services teams post arrival to help communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)

Minimum Qualifications

Proficient in writing and speaking English and Russian
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Must possess excellent verbal, written and interpersonal communication skills
Must be self-motivated and able to work effectively in a team environment
Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
Must possess ability to receive constructive feedback and demonstrate accountability
Must possess critical thinking, problem solving skills and good judgment

Preferred Qualifications

Experience living, working, or studying overseas preferred
Working knowledge of CRM software, eg Salesforce
Prior Education Sales/Enrollment experience

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter

Shorelight is an Equal Opportunity Employer.

Apply

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Recruitment Manager, Europe

Kiev , Ukraine

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Recruitment Manager executes student recruitment, and pre-arrival conversion activities across Ukraine, Azerbaijan, Turkey, Albania and Georgia, targeted at international students seeking a U.S. university degree. The role will include channel development and account management of a regional network of direct and indirect accounts, along with building and managing student campaigns and pre-arrival processes, spanning the entire application cycle start to finish, that successfully drive enrollments to Shorelight’s university partners.

This position is remote based and directly reports to the Sales Director, EMEA.

Essential Functions

Business Development and Relationship Management

Help build and drive execution on Shorelight’s regional student recruitment strategies, partnering with members of the sales, marketing, admissions, and enrollment services teams to achieve regional goals and ensure end-to-end student conversion
Grow and manage key channel accounts and partnerships to achieve enrollment targets for all university partnerships
Travel extensively to attend recruitment and outreach activities, seminars, conferences, meetings, and training events. Build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners and other external institutions and vendors.
Work effectively with the university liaisons to ensure smooth entry into the school or program (working with Finance on incoming deposits, tracking of payments, processing of agent contracts and commissions as necessary, assisting with form completion, coordinating arrival transportation for new incoming students, etc.)

Visa / Pre-Arrival Program for their own new students in pipeline:

Provide a comprehensive visa preparation service including regular presentations, sharing of tips and best practices, and mock interviews with direct and indirect audiences to achieve industry-leading visa issuance rates
Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights
Manage national key accounts for VIP enrollment service
Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure – achieving 90% pre-payment
Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
Work with recruitment, students and agencies to ensure on-time arrival of students to campus for orientation

Process and Data Management

Maintain a data-driven approach to recruitment, monitoring enrollment trends, and reporting on all phases of recruitment process to the Sales Director and Regional Director, utilizing technology systems
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Execute on efficient and streamlined processes for all stages of the recruitment process (inquiry, application, assessment, offer, acceptance, visa applications, orientation, etc.) with strong focus on conversion of inquiries to applications

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
3-5 years of experience in the international education/recruitment
Strong sales and account management skills
Proven track record of working collaboratively
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
Proficiency with technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a customer service ethic within the work team
Willingness to travel

Preferred Qualifications

Beneficial to have existing network and relationships within the education industry in the US, strong working knowledge of key international markets, programs and products, and US higher education

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply