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Enrollment Management Specialist – Russia/CIS region

Moscow , Russian Federation

Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Enrollment Management Specialist supports a student’s journey throughout the admissions lifecycle. This includes evaluating students’ academic records, collecting and reviewing admissions documents for completion, visa preparation and counselling, and other pre-arrival conversion activities in the Russia/CIS region. The Enrollment Management Specialist works as part of a highly motivated professional team and supports the conversion of applicants to new student enrollment for our university partners.

This position collaborates with colleagues within the enrollment management team, recruiters/sales teams, and Shorelight’s university campus teams to provide a student-focused, high-touch, signature learning, and service experience that leads to student conversion. Measures of success for this role include driving conversion from application submission to deposit and enrollment; achieving a high rate of application completion; facilitating pre-payment, visa issuance, and on-time arrival to campuses; and maintaining quality and service delivery expectations. This service and support role requires engaging with applicants, parents, and agents via online chat platform, email, and telephone daily.

The Enrollment Management Specialist works remotely from home within Ukraine/Russia/Kazakhstan to allow timely communication with students and their families.

Essential Functions

Application evaluation and support

Evaluate academic credentials, English proficiency, and standardized test scores against partner programs’ admissions requirements to determine opportunities for a students’ admissibility
Render decisions and redirect student to other programs where they may be admissible
Review and collect all application document requirements
Maintain high-quality review standards while meeting service delivery turnaround time
Work with colleagues in Global Enrollment Management to support continuous process and policy improvement for all programs
Maintain application data in Salesforce; use views and reports to track production and individual performance
Collaborate with team and cross-functional colleagues to support and achieve monthly and annual organizational target goals

I-20 and Visa Preparation

Collaborate closely with admissions, agents, and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Provide a comprehensive visa preparation service to students and agents, including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 85%+ visa issuance rate
Track and analyze visa appointments, embassy processing times, and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Pre-Departure Process and Activity Management

Manage and facilitate an engaging and informative pre-departure concierge service for students, parents, and agencies
Participate with the planning and implementation of pre-departure events (online and offline)
Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure
Ensure students complete and submit pre-arrival documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
Work with recruitment, students, and agencies to ensure on-time arrival of students to campus for orientation
Serve as the main point of contact for all subregional agents and students in the pre-arrival phase

Data Analysis and Reporting

Provide key partner’s VIP service, including customized reports, regular update of student application progress, and in-agent office visits
Analyze data to provide ongoing weekly updates, reports, and forecasts to the Enrollment Services Manager and regional team for all students
Be the point of information and clarity on all conversion activities and student status

Stakeholder/Student Family Engagement and Management

Manage and maintain regional agent/student online enquiry platforms
Build a strong rapport with students, parents, channel partners, partner campus teams, admissions, and any other key stakeholders
Maintain a database of assigned students to track their status and progress toward arrival
Act as key contact for the campus student services teams post-arrival to help communicate with channel partners/parents to assist with any follow-on activities post-enrollment (e.g., student attendance, performance)

Minimum Qualifications

Bachelor’s degree or equivalent
Proficient in writing and speaking English and Russian
Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
Excellent organizational skills and strong attention to detail
Effective time management skills, sense of urgency, and ability to plan and prioritize daily activities
Proven ability to take initiative, work independently and manage multiple tasks efficiently
Ability to consistently meet quality standards and complete projects in a timely manner
Proven critical-thinking and problem-solving skills, complemented by good judgment
Excellent ability to motive self and work effectively in a team environment
Strong consultative skills and demonstrated ability to adapt to change in a fast-paced environment
Ability to receive constructive feedback and demonstrate accountability
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Willingness and ability to live in Ukraine/Russia/Kazakhstan region

Preferred Qualifications

Experience living, working, or studying overseas
Working knowledge of CRM software (e.g., Salesforce)
Prior experience in an admissions/sales role in the higher education or international education sector or related field

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Assistant Recruitment Manager

Moscow , Russian Federation

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Assistant Recruitment Manager assists in executing a student recruitment strategy across Russia/CIS that targets international students seeking U.S. university degrees. The role includes managing a regional network of recruiters, schools, and universities that drives enrollments to Shorelight’s university partners. This position reports to the Regional Manager – Russia/CIS Region.

Essential Functions

Execute Shorelight’s university partners’ student recruitment strategies, partnering with the Regional Manager and Shorelight’s global marketing team for all marketing and advertising strategies
Help manage key channel accounts and partnerships to achieve enrollment targets for all university partnerships
Follow a data-driven approach to recruitment, monitoring enrollment trends and reporting on all phases of recruitment process to the Regional Manager
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Travel extensively to attend recruitment and outreach activities, seminars, conferences, meetings, and training events to build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners, and other external institutions and vendors
Execute efficient and streamlined processes for all stages of the recruitment process with a strong focus on conversion of inquiries to applications
Work with the university liaisons to ensure smooth entry of our students into the school or program

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
2+ years of experience in the international education/recruitment industry in Russia/CIS
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, with strong drive for results
Ability to work successfully in a fast-paced environment while remaining pressure-resilient
Proficient with technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a customer service ethic within the work team
Willingness and ability to travel extensively in the assigned region
Eligibility to work in the hiring location without sponsorship

Preferred Qualifications

Existing network within the education industry in Russia/CIS
Strong working knowledge of key international educational markets, programs, and products
Strong working knowledge of English
Experience with U.S. higher education

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Regional Recruitment Coordinator– Russia/CIS

Moscow , Russian Federation

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Shorelight Education is seeking to hire a Regional Recruitment Coordinator to assist in executing a student recruitment strategy in Russia/CIS, targeted at international students seeking a US university degree. The role will include the execution of business development initiatives and provide administrative support and assistance with various aspects of the student recruitment process.

Regional Recruitment Coordinator will be responsible for aspects of the student recruitment process assisting the Russia/CIS Recruitment team. This employee will be an integral member of the recruitment team: assisting Recruitment Managers by participating at the agent events, arranging trainings for key agents as well as establishing points of contact with new educational companies, tracking ROI on all the activities, tracking targets and sending out reports to key agents on their performance.

This position falls under the purview of the Regional Director EMEA and works closely with the in-country recruitment team to assist with localized recruitment and marketing strategy to drive recruitment of international students. The Regional Recruitment Coordinator must have a positive, can-do attitude and exceptional communication skills.

**Open to Candidates from Russia, Ukraine, and Kazakhstan**

Essential Functions

Assist RM and ARMs with managing their key channel accounts and partnerships to achieve enrollment targets for all university partnerships
Maintain a data-driven approach to recruitment: monitoring enrollment trends, reporting on all phases of the recruitment process to Regional Directors, and using technology systems
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Travel to attend recruitment and outreach activities, seminars, conferences, meetings, and training events in order to build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners, and other external institutions and vendors
Execute Shorelight’s university partners’ student recruitment strategies, partnering with Shorelight’s Global Marketing Team for all marketing and advertising strategies and collateral responsibilities
Concentrate on certain Partnership Campaigns and create and support the application flow to the appointed Partnerships (Spring 2019 – LSU and KU Campaigns)
Participate in agent events and work on strengthening the brand name on the markets
Work closely with RM/ARM, assisting with any recruitment-related support, e.g. replying to agent enquiries, organizing scholarship interviews with students etc.
Ensure events meet quality and brand expectations
Research venues, negotiate, and finalize contracts

Minimum Qualifications

Bachelor’s degree with 1+ years of experience in recruitment
Strategic-minded and sales-driven attitude, with a strong drive for results, and pressure-resilience
Proficient with technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a customer service ethic within the work team
Willingness to travel
Open to new ideas with the ability to adapt to change, take on new responsibility and remain calm under pressure
Accurate and consistent high attention to detail
Excellent project and time management skills with demonstrated ability to multi-task, prioritize and deliver results
Experience and/or strong interest in the higher education industry
Strong work ethic, commitment to excellence, and proven ability to work independently

Shorelight Education is an Equal Opportunity Employer.

Apply

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Enrollment Management Specialist – Russia/CIS region

Moscow , Russian Federation

Description

About Us

Job Overview

The Enrollment Management Specialist works remotely from home within Ukraine/Russia/Kazakhstan to allow timely communication with students and their families.

Essential Functions

Application evaluation and support

Evaluate academic credentials, English proficiency, and standardized test scores against partner programs’ admissions requirements to determine opportunities for a students’ admissibility
Render decisions and redirect student to other programs where they may be admissible
Review and collect all application document requirements
Maintain high-quality review standards while meeting service delivery turnaround time
Work with colleagues in Global Enrollment Management to support continuous process and policy improvement for all programs
Maintain application data in Salesforce; use views and reports to track production and individual performance
Collaborate with team and cross-functional colleagues to support and achieve monthly and annual organizational target goals

I-20 and Visa Preparation

Collaborate closely with admissions, agents, and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Provide a comprehensive visa preparation service to students and agents, including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 85%+ visa issuance rate
Track and analyze visa appointments, embassy processing times, and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Pre-Departure Process and Activity Management

Manage and facilitate an engaging and informative pre-departure concierge service for students, parents, and agencies
Participate with the planning and implementation of pre-departure events (online and offline)
Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure
Ensure students complete and submit pre-arrival documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
Work with recruitment, students, and agencies to ensure on-time arrival of students to campus for orientation
Serve as the main point of contact for all subregional agents and students in the pre-arrival phase

Data Analysis and Reporting

Provide key partner’s VIP service, including customized reports, regular update of student application progress, and in-agent office visits
Analyze data to provide ongoing weekly updates, reports, and forecasts to the Enrollment Services Manager and regional team for all students
Be the point of information and clarity on all conversion activities and student status

Stakeholder/Student Family Engagement and Management

Manage and maintain regional agent/student online enquiry platforms
Build a strong rapport with students, parents, channel partners, partner campus teams, admissions, and any other key stakeholders
Maintain a database of assigned students to track their status and progress toward arrival
Act as key contact for the campus student services teams post-arrival to help communicate with channel partners/parents to assist with any follow-on activities post-enrollment (e.g., student attendance, performance)

Minimum Qualifications

Bachelor’s degree or equivalent
Proficient in writing and speaking English and Russian
Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
Excellent organizational skills and strong attention to detail
Effective time management skills, sense of urgency, and ability to plan and prioritize daily activities
Proven ability to take initiative, work independently and manage multiple tasks efficiently
Ability to consistently meet quality standards and complete projects in a timely manner
Proven critical-thinking and problem-solving skills, complemented by good judgment
Excellent ability to motive self and work effectively in a team environment
Strong consultative skills and demonstrated ability to adapt to change in a fast-paced environment
Ability to receive constructive feedback and demonstrate accountability
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Willingness and ability to live in Ukraine/Russia/Kazakhstan region

Preferred Qualifications

Experience living, working, or studying overseas
Working knowledge of CRM software (e.g., Salesforce)
Prior experience in an admissions/sales role in the higher education or international education sector or related field

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply