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Chartered Accountant

Mumbai , India

New Delhi (NCR) , India

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Chartered Accountant contributes to accounting activities for Corporate accounting, under the direction of finance corporate leadership, helps lead the finance team in accurate reporting of financials. He/she/they is fiscally responsible and looks for opportunities to improve operational practice to align with financial goals. The Chartered Accountant is a strategic thinker and problem solver with strong attention to detail and a proven customer service approach to working with others. Reporting to the Senior Manager of Corporate Accounting.

Essential Functions

Accounting

Prepare journal entries and associated balance sheet reconciliations for the monthly financial close, including those for cash, prepaids, fixed assets, payroll, payables, intercompany/consolidation, and all required accruals as examples
Provide support and oversight as it relates to team members supporting accounts payable, accounts receivable, and payroll
Collaborate with Finance team on all financial aspects of assigned partnerships, including maintaining KPI’s on corporate expenditures and target operational metrics

Strategy and Data Management

Prepare monthly and ad-hoc financial reporting for senior leadership
Assist management with monthly and quarterly financial reviews by documenting analysis explaining unusual adjustments and differences to budget

Compliance and Process Improvement

Assist with corporate audit readiness
Work with Finance, Analytics, and IT team members to identify ways to improve the efficiency and effectiveness of month end processes and assist in initiatives to implement the improvements for financial reporting
Supporting ongoing projects to improve NetSuite design and reporting capabilities
Support new rollout of Coupa software for expense procurement/payables/treasury and employee expenditure activity
Review, recommend, and implement best practices regarding accounting policies and procedures

Minimum Qualifications

Bachelor’s degree in accounting
Minimum 1-2 years of experience in accounting
Proven expertise using Microsoft Office products, primarily Excel
Budget, month end, and accrual experience
Detail oriented, with exceptional organization and communication skills
Strong problem-solving and analytical skills
Ability to adapt to changing business needs and manage multiple priorities
Ability to work both independently and as part of a team
Ability to communicate effectively with all levels in the company
Customer service focused, with demonstrated ability to communicate courteously and timely
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Experience with a CRM system such as Salesforce
Experience working with accounting software such as NetSuite or similar large-scale ERP platform
Experience working with Coupa
Experience working with FloQast (similar to Blackline)

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Admissions Advisor – EMEA – India

Bangalore , India

Gurugram , India

Hyderabad , India

Mumbai , India

New Delhi (NCR) , India

Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Working within the Enrollment Management team, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Receive applications and documents from students/agents
Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs; render decisions on student’s admissibility
Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
Prepare acceptance packet
Develop and run data reports for routine reporting to relevant stakeholders
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
2+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

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Admissions Advisor

Mumbai , India

Description

About Us

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Working within the Global Admissions team, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Receive applications and documents from students/agents
Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs, render decisions on student’s admissibility
Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
Prepare acceptance packet mailings
Develop and run data reports for routine reporting to relevant stakeholders
Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation daily
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in weekly staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
2+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

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Enrollment Counselor, India

Mumbai , India

Description

About Us

Job Overview

Shorelight Education is seeking to hire an Enrollment Counselor to execute an international student recruitment strategy for the INDIA market targeted at international students seeking a US university degree. The role will primarily be focused on engaging with, consulting, advising, supporting, and enrolling qualified potential international students in achieving their academic goals by enrolling them in one of Shorelight’s university partners programs. An Enrollment Counselor’s performance is reviewed and monitored based on enrollment results, the quality of outbound and inbound calls, lead contact activity, completed applications, attitude, working relationships and communication.

Essential Functions

Student Lead Management

Contribute to the growth of the business and to new student enrollments by assessing potential applicants and determine if they are qualified to apply and enroll in various academic programs
Collaborate regularly with real-time feedback loops with INDIA digital marketing manager and recruitment team on digital campaigns, messaging, lead volume, and lead conversion activities
Use a consultative sales approach to guide and support prospective students through the enrollment process
Receive and follow-up on potential students via phone, email, and social media and where beneficial and feasible, in person
Build rapport and provide guidance for students interested in obtaining a degree or certificate program based on prospective student desired goals or career interest
Provide a positive and superior student experience
Consistently seek opportunity to drive student growth by referrals
Maintain a high-level knowledge of current programs, products, processes, and policies
Demonstrate expertise in the all steps of the admissions process
Understand and communicate the value propositions of our brands (and those of our competitors) in order to be able to provide an excellent student experience by offering the right program

Conversion Activities

Drive new student enrollments from pipeline of student leads through conversion efforts
Execute on tailored conversion activities to drive conversion from sales qualified lead to application, application to confirmation, and confirmation to enrollment via multiple platforms to reach enrollment goals
Leverage available tools and develop new that move students through the conversion process including scholarships, student ambassador connections, webinars, testimonials, campus visits

Tracking and Reporting

Leverage Salesforce CRM for tracking of assigned students to track their status and progress toward enrollment
Create consistent and observable documentation in Salesforce and throughout the student cycle of student engagement, activities and processes;
Maintain and keep updated an ongoing student pipeline status dashboard to provide ongoing updates and reports to the team on the health of your student pipeline

Minimum Qualifications

Ability to sell high value, consumer services or products
Proficient in writing and speaking English
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Must possess confident telephone presence
Must possess excellent verbal, written and interpersonal communication skills
Must be self‐motivated and able to work effectively in a team environment
Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
Possess high-level understanding of products and degree programs offered to students
Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
Must possess ability to receive constructive feedback and demonstrate accountability
Must possess critical thinking, problem solving skills and good judgment

Preferred Qualifications

Prior education sales/enrollment experience preferred
Working knowledge of CRM software, e.g. Salesforce.com

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer

Apply

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Human Resources Generalist – EMEA and South Asia

Mumbai , India

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Human Resources Generalist, EMEA and South Asia is a high-energy, team-oriented individual who has strong interpersonal skills, exceptional attention to detail, and a strong customer service ethic. Based in India and reporting to the Human Resources Business Partner for EMEA and South Asia, this position provides crucial talent acquisition, human resources, administrative, and logistical support across the regions and works closely with our regional teams. This is a fantastic career opportunity for a self-driven, highly motivated individual looking to work at a regional level and to learn and contribute to all aspects of a mission-driven global education organization.

Essential Functions

Talent Acquisition Support

Support full-cycle talent acquisition activites for the regions in line with Shorelight’s global talent acquisition process
Work with the Talent Acquisition team to manage Shorelight’s applicant tracking system, Jobvite
Source and identify qualified candidates for open positions through a variety of methods, such as third-party sourcing, Internet sourcing, internal posting responses, internal transfers, employee referrals, and employment advertisements
Screen CVs, conduct first-round interviews and selection, provide assessment reports, recommend qualified candidates to Human Resources Business Partner and hiring managers, arrange and schedule interviews at all levels, and conduct reference checks
Run various reports in the ATS as required
Communicate fully and professionally with candidates throughout the process on a consistent basis so that they remain aware of their status and clearly understand Shorelight’s hiring timeline and next steps in the process
Provide support for new employees during the onboarding process, answering questions and guiding them toward other resources

New Employee Onboarding

Create employee files, assuring accuracy, compliance and confidentiality
Coordinate HR aspects of new hire orientation including liaiseing with managers and arranging induction program schedule for new hires
Collect and process onboarding documentation to include all locally required onboarding documentation
Coordinate onboarding plan with the respective hiring manager, which consists of sending onboarding prep email, submitting IT onboarding ticket, and meeting with the manager to go over logistics
Send 30-day check-in surveys to new team members
Schedule 60- and 90-day check-ins between new team members and respective manager/HR Business Partner

HR Operations & Compliance

Ensure that Shorelight remains in compliance with applicable regional employment regulations
Ensure that all HR operations processes comply with Shorelight’s regulatory and labor laws, including but not limited to employees’ onboarding and exit process, leave record updates, and probation management
Manage contracts, including labor contract signing, renewal, and termination
Manage and update regional HR database in a timely and accurate manner
Perform other ad hoc HR duties and projects as required

Administrative and Logistic Support

Provide administrative and logistical support to the regional offices including office rentals, and office maintenance where applicable
Serve as the primary point of contact to staff and building management for all facilities-related requests
Implement Shorelight’s office policies
Support the team with the planning and execution of office updates and/or office moves
Purchase office supplies and maintain supply area where applicable
Contribute to ongoing group activities, processes, and special projects, as needed
Keep track of all documents and archiving of all receipts and office documents

Minimum Requirements

Bachelor’s degree
2+ years of HR, Talent Acquisition, and administrative experience in a complex, global company
Knowledge of HR operations and India labor laws
Ability to interact successfully with many different personality types and effectively develop and maintain strong working relationships across the region
Demonstrated ability to build collaborative relationships throughout an organization despite geographic and time zone challenges
Detail oriented and exceptional organizational skills
Strong customer service orientation and communication skills
Ability to meet deadlines and manage multiple tasks simultaneously
Open minded, resilient, good interpersonal skills, ability to work independently and with a team
Creative problem-solving skills with the ability to think quickly in a fast-paced environment
Demonstrated experience with Microsoft Office Suite
Must possess W.I.T. (willingness to do “whatever it takes”)!
Fluency both in oral and written English
Strong customer service orientation
Past experience supporting multiple stakeholders with conflicting needs and timelines
Experience managing the calendar(s) of others

Preferred Qualifications

Experience working at a regional level
Experience with Jobvite or another similar applicant tracking system
1+ years of sourcing passive candidates
Experience working with LinkedIn Recruiter

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Enrollment Services Advisor – Americas (based in India)

Mumbai , India

Description

About Us

Shorelight is a U.S.-based education company that funds and manages partnerships with universities to drive institutional growth, create new revenue streams, and expand options for students. Our vision is to bring together innovative universities and global citizens in a movement to educate the world. Shorelight focuses on international/transnational education and a unique student experience.

Job Overview

The Enrollment Services Advisor leads and executes our pre-arrival conversion activities for the Americas team. Based in India, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.

This position works closely with recruiters, admissions and marketing/direct sales teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents and agents via online chat platform, email, telephone daily. The position directly reports to the Enrollment Services Manager, Americas.

Key Responsibilities

The responsibilities of this position include:

I-20 and Visa Preparation
- Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
- Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve high visa issuance rates
- Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Pre-Departure Process and Activity Management
- Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
- Participate with the planning and implementation of pre-departure events (online and offline)
- Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure, achieving 90% pre-payment
- Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
- Work with recruitment, students and agencies to ensure clarity on-time arrival of students to campus for orientation
- Serve as the main point of contact for all sub-regional agents and students in the pre-arrival phase

Data Analysis and Reporting
- Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits

Analyze data in order to provide ongoing weekly updates, reports and forecasts to the ES Manager and Regional team for all students
Be the point of information and clarity on all conversion activities and student status
Maintain a database of respective sub-regional students to track their status and progression to enrollment

Stakeholder / Student Family Engagement and Management
- Manage and maintain regional agent/student online enquiry platforms

Build a strong rapport with students, parents, channel partners, partner campus teams, admissions and any other key stakeholders
Maintain a database of assigned students to track their status and progress toward arrival
Act as key contact for the campus student services teams post arrival to help communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)

Minimum Qualifications

Proficient in writing and speaking English
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Excellent verbal, written and interpersonal communication skills
Self-motivated and able to work effectively in a team environment
Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
Effective time management skills, sense of urgency and ability to plan and prioritize daily activities
Consultative skills and demonstrate ability to adapt to change in a fast-paced environment
Ability to receive constructive feedback and demonstrate accountability
Critical thinking, problem solving skills and good judgment

Preferred Qualifications

Experience living, working, or studying overseas
Additional foreign language

Working knowledge of CRM software such as Salesforce
Prior Education Sales/Enrollment experience

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter

Shorelight is an Equal Opportunity Employer.

Apply

Back to Careers Page

Recruitment Manager

Hyderabad , India

Mumbai , India

Description

About Us

Job Overview

The Recruitment Manager (RM) is responsible for executing a student recruitment strategy across South India targeted at international students seeking a US university degree. This position will include account management of Shorelight’s country and regional network recruiters, schools and universities along with building and managing direct-to-student marketing campaigns that drive enrollments to Shorelight’s university partners.

This position is based in India and directly reports to the Associate Recruitment Director, West and South India

Essential Functions

The responsibilities of this position include:

Manage key channel accounts and partnerships in India to achieve enrollment targets for all university partnerships

Contribute to, and execute on, Shorelight university partner’s student recruitment strategies

Maintain a data-driven approach to recruitment, monitoring enrollment trends and reporting on all phases of recruitment process to the Regional Director, South Asia utilizing technology systems

Maintain maximum levels of competitor awareness, product knowledge, and market intelligence

Travel extensively to attend recruitment and outreach activities, seminars, conferences, meetings and training events. Build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners and other external institutions and vendors

Execute an efficient and streamlined processes for all stages of the recruitment process (inquiry, application, assessment, offer, acceptance, visa applications, orientation, etc.) with strong focus on conversion of inquiries to applications to offers to enrolments

Work effectively with the university liaisons to ensure smooth entry into the school or program (working with Finance on incoming deposits, tracking of payments, processing of agent contracts and commissions as necessary, assisting with form completion, coordinating arrival transportation for new incoming students, etc.)

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area

3+ years of experience in the international education/recruitment industry in India
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
Proficiency with CRM technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a team-based customer service ethic

Willingness and ability to travel both throughout India and the USA as required
Experience in organizing pre-departure events and product launches
Eligibility to work in the hiring location without sponsorship

Preferred Qualifications

Beneficial to have existing network and relationships within the education industry across India, strong working knowledge of key international markets, programs and products

Local language proficiency would be advantageous
Experience with Salesforce.com

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer

Apply

Back to Careers Page

Admissions Advisor

Mumbai , India

Description

About Us

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Reporting to the Manager of Admissions, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He/she/they demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Receive applications and documents from students/agents
Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs; render decisions on student’s admissibility
Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
Prepare acceptance packet mailings
Develop and run data reports for routine reporting to relevant stakeholders
Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in weekly staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
2+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Consistent and reliable access to internet

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

Back to Careers Page

Enrollment Services Advisor

Mumbai , India

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Enrollment Services Advisor leads and executes our pre-arrival conversion activities in the India region. Based in India, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.

This position works closely with recruiters, admission and marketing/D2C teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents and agents via online chat platform, email, telephone daily. The position directly reports to the Enrollment Services Manager, India.

Key Responsibilities

I-20 and Visa Preparation

Collaborate closely with agents and admissions and recruitment teams for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Provide a comprehensive visa preparation service to students and agents, including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 95%+ visa issuance rate
Track and analyze visa appointments, embassy processing times, and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Pre-Departure Process and Activity Management

Design, manage, and facilitate an engaging and informative pre-departure concierge service for students, parents, and agencies
Participate with the planning and implementation of pre-departure events (online and offline)
Ensure students’ financial obligations are met by facilitating payments of tuition and other associated fees before departure
Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form, so campus teams can effectively manage the arrival process
Work with recruitment team, students, and agencies to ensure on-time arrival of students to campus for orientation
Serve as the main point of contact for all subregional agents and students in the pre-arrival phase

Data Analysis and Reporting

Provide key partner’s VIP service, including customized reports, regular update of student progress, and in-agent office visits
Analyze data to provide ongoing weekly updates, reports, and forecasts to the Enrollment Services Manager and regional team for all students
Be the point of information and clarity on all conversion activities and student status
Maintain a database of respective subregional students to track their status and progression to enrollment

Stakeholder/Student Family Engagement and Management

Manage and maintain regional agent/student online enquiry platforms
Build a strong rapport with students, parents, channel partners, partner campus teams, admissions, and any other key stakeholders
Maintain a database of assigned students to track their status and progress toward arrival
Act as key contact for the campus student services teams post-arrival to help communicate with channel partners/parents to assist with any follow-on activities post-enrollment (e.g., student attendance, performance)

Minimum Qualifications

Proficiency in writing and speaking English and Arabic
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Excellent verbal, written, and interpersonal communication skills
Excellent ability to motivate self and work effectively in a team environment
Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
Effective time management skills, sense of urgency, and ability to plan and prioritize daily activities
Strong consultative skills and demonstrated ability to adapt to change in a fast-paced environment
Ability to receive constructive feedback and demonstrate accountability
Strong critical-thinking and problem-solving skills, complemented by good judgment

Preferred Qualifications

Prior education sales/enrollment experience
Working knowledge of CRM software (e.g., Salesforce)
Experience living, working, or studying overseas

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer

Apply