New Delhi (NCR) - India Archives

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Desktop Support Specialist

Gurugram , India

New Delhi (NCR) , India

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Desktop Support Specialist delivers direct, end-to-end technology support to Shorelight employees while providing excellent levels of service and support to the Shorelight community. This role is the first-line technical support contact for the global company. He/She/They work closely with Human Resources to ensure that laptops and onboardings are provisioned, scheduled, and delivered with 100% accuracy. The Desktop Support Specialist reports to the Technical Support Manager.

The Desktop Support Specialist is an analytical and logical problem solver with outstanding oral and written communication skills and a proven ability to present and address both technical and non-technical individuals at all levels of the organization. He/She/They is a team player who has high-level customer service skills, adjusts quickly to shifting priorities and deadlines, and thrives in a fast-paced, high-tech environment.

Essential Functions Technical

Maintain and develop strong technical expertise in key technologies in use within Shorelight, which includes areas such as operating systems, browsers, voice and data networking, Zoom, Outlook email client, Office 365, Okta SSO, Ivanti Helpdesk, and the like
Troubleshoot and resolve IT issues via phone, Web, and in-person channels
Contribute to Help Desk process documentation
Maintain familiarity with current and upcoming technology trends in mobile, desktop OS, etc.
Demonstrate initiative in recommending enhancements and improvements to the IT infrastructure
Help maintain a current inventory/asset system of all computer hardware and software

Support & Customer Service

Actively monitor onboarding pipeline and ticket queues, and ensure that all requests are handled in accordance with Shorelight’s service delivery standards
Research and identify Solutions to software and hardware issues
Prioritize and manage several open issues at one time
Escalate tickets proactively to responsible senior team members or specialists
Demonstrate high degrees of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills
Assume other duties as required

Minimum Qualifications

3+ years of experience in IT or a related field, with a strong background in operating systems, desktop support, security, networking, system administration and scripting, and other IT technology areas
Fluency in English is essential for this role, both written and spoken. Candidates must be able to articulate ideas clearly and understand complex instructions.
Hands-on experience with Windows 10/11 and Mac OSX operating systems as well as a broad suite of cloud-based and SAAS applications in a business environment

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or related field
Additional certification in Microsoft, Cisco or similar technologies is a plus
Previous support or customer service experience or training

Application Process:

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Apply

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Director, Master Data Management

Gurugram , India

New Delhi (NCR) , India

Description

About Us

Job Overview

We are seeking a dynamic individual to join our team as the Director of Master Data Management. You will play a pivotal part in shaping our data strategy, ensuring its effective application, and driving consistency and efficiency throughout our organization and with our key business partners. As the Director, you will establish a clear vision and direction, providing hands-on leadership while fostering strong stakeholder relationships across the business.

Essential Functions

Advanced Data Management and Analytics

Own all aspects of master data, including entry, definition, and governance.
Establish, build, and oversee the master data domains, ensuring adherence to standards, best practices, and innovative automation techniques.
Develop metrics to measure the impact of master data activities, demonstrating key benefits and outcomes associated with master data management.
Establish and communicate best practices for master data management, encompassing people, processes, and technology.
Drive operational excellence with a continued focus on master data, leveraging new technologies to optimize data value.

Cross-Functional Operations

Collaborate with business functions and stakeholders to generate ideas and drive necessary changes related to master data and governance.
Drive harmonization of relevant master data processes across the organization, ensuring a common and consistent view across all business functions.
Define, build, and lead a team of internal data stewards to design and implement master data processes and solutions, collaborating closely with the Analytics and Technology teams.
Champion a culture of data accuracy adoption within the organization, ensuring that master data management assets are well-understood, accessible, and utilized.

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents, or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
Minimum of 7+ years of experience in data management, with at least 3 years in a role focused on MDM.
Proven track record of successfully leading MDM initiatives in large, complex organizations.
Deep understanding of MDM concepts, principles, and best practices.
Expertise in MDM tools and technologies, such as Informatica MDM or similar platforms.
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
Strong leadership and team-building skills, with the ability to inspire and motivate team members to achieve high performance.
Solid understanding of data governance, data quality management, and related disciplines.

Preferred Qualifications

Master’s degree in Business, Information Systems, Computer Science, or a related field.
Experience with regulatory compliance requirements related to data management (e.g., GDPR, CCPA).
Certification in MDM or related areas (e.g., CDMP, DAMA).

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Assistant Recruitment Manager, North India

New Delhi (NCR) , India

Description

About Us

Job Overview

The Recruitment Manager (RM) is responsible for executing a student recruitment strategy across India targeted at international students seeking a US university degree. This position will include account management of Shorelight’s country and regional network recruiters, schools and universities along with building and managing direct-to-student marketing campaigns that drive enrolments to Shorelight’s university partners.

This position is based in India and directly reports to the Regional Director, Recruitment, West and South India

Essential Functions

The responsibilities of this position include:

Manage key channel accounts and partnerships in India to achieve enrollment targets for all university partnerships
Contribute to, and execute on, Shorelight university partner’s student recruitment strategies
Maintain a data-driven approach to recruitment, monitoring enrollment trends and reporting on all phases of recruitment process to the Regional Director, South Asia utilizing technology systems
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Travel extensively to attend recruitment and outreach activities, seminars,conferences, meetings and training events. Build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners and other external institutions and vendors
Execute an efficient and streamlined processes for all stages of the recruitment process (inquiry, application, assessment, offer, acceptance, visa applications, orientation, etc.) with strong focus on conversion of inquiries to applications to offers to enrolments
Work effectively with the university liaisons to ensure smooth entry into the school-or program (working with Finance on incoming deposits, tracking of payments, processing of agent contracts and commissions as necessary, assisting with form completion, coordinating arrival transportation for new incoming students, etc.)

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
3+ years of experience in the international education/recruitment industry in India
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
Proficiency with CRM technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a team-based customer service ethic
Willingness and ability to travel both throughout India and the USA as required
Experience in organizing pre-departure events and product launches
Eligibility to work in the hiring location without sponsorship

Preferred Qualifications

Beneficial to have existing network and relationships within the education industry across India, strong working knowledge of key international markets, programs and products
Local language proficiency would be advantageous
Experience with Salesforce.com

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Apply

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Senior Recruitment Manager, North India

New Delhi (NCR) , India

Description

About Us

Job Overview

This position is based in India and directly reports to the Senior Regional Director, Recruitment, North and South India

Essential Functions

The responsibilities of this position include:

Manage key channel accounts and partnerships in India to achieve enrollment targets for all university partnerships
Contribute to, and execute on, Shorelight university partner’s student recruitment strategies
Maintain a data-driven approach to recruitment, monitoring enrollment trends and reporting on all phases of recruitment process to the Regional Director, South Asia utilizing technology systems
Maintain maximum levels of competitor awareness, product knowledge, and market intelligence
Travel extensively to attend recruitment and outreach activities, seminars,conferences, meetings and training events. Build strong and lasting relationships with current and prospective students, families, faculty, staff, agents, partners and other external institutions and vendors
Execute an efficient and streamlined processes for all stages of the recruitment process (inquiry, application, assessment, offer, acceptance, visa applications, orientation, etc.) with strong focus on conversion of inquiries to applications to offers to enrolments
Work effectively with the university liaisons to ensure smooth entry into the school-or program (working with Finance on incoming deposits, tracking of payments, processing of agent contracts and commissions as necessary, assisting with form completion, coordinating arrival transportation for new incoming students, etc.)

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
5+ years of experience in the international education/recruitment industry in India
Strong sales and account management skills
Proven track record of working collaboratively in a matrix governance model
Strategic-minded and sales-driven, strong drive for results, pressure-resilient
Proficiency with CRM technology and reporting programs/systems
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a team-based customer service ethic
Willingness and ability to travel both throughout India and the USA as required
Experience in organizing pre-departure events and product launches
Eligibility to work in the hiring location without sponsorship

Preferred Qualifications

Beneficial to have existing network and relationships within the education industry across India, strong working knowledge of key international markets, programs and products
Local language proficiency would be advantageous
Experience with Salesforce.com

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer

Apply

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Staff accountant (India) – Remote

Mumbai , India

New Delhi (NCR) , India

Description

About Us

Job Overview

The Staff Accountant contributes to accounting activities for various activities including:

Complete accounting for our campuses in India & Vietnam (currently being outsourced by provider). This will include:
1. Meeting with provider to transition work to yourself
  1. Documentation of the processes
2. Ensuring there are funds available to fund current operations of the entity (on a go forward basis, money is funded in advance)
3. Understanding of US GAAP and Corp policies
4. Translation of the data into USD for conversion into Netsuite
5. Looking for opportunities to improve operational practice to align with financial goals
6. Strategic thinker and problem solver with strong attention to detail and a proven customer service approach to working with others.

Role will report to the Senior Accounting Manager located in the United States

Adhoc requests based on time availability

Role will report to Accounting Manager located in India

Essential Functions

Accounting

Prepare journal entries and associated balance sheet reconciliations for the monthly financial close, including those for cash, prepaids, fixed assets, payroll, payables, intercompany/consolidation, and all required accruals as examples
Provide support and oversight as it relates to team members supporting accounts payable, accounts receivable, and payroll
Collaborate with Finance team on all financial aspects of assigned partnerships, including maintaining KPI’s on corporate expenditures and target operational metrics

Strategy and Data Management

Prepare monthly and ad-hoc financial reporting for senior leadership
Assist management with monthly and quarterly financial reviews by documenting analysis explaining unusual adjustments and differences to budget

Compliance and Process Improvement

Supporting ongoing projects to improve NetSuite design and reporting capabilities
Support new rollout of Coupa software for expense procurement
Assist with corporate audit readiness
Work with Finance, Analytics, and IT team members to identify ways to improve the efficiency and effectiveness of month end processes and assist in initiatives to implement the improvements for financial reporting
/payables/treasury and employee expenditure activity
Review, recommend, and implement best practices regarding accounting policies and procedures

Minimum Qualifications

Bachelor’s degree in accounting
Minimum 1-2 years of experience in accounting
Proven expertise using Microsoft Office products, primarily Excel
Budget, month end, and accrual experience
Detail oriented, with exceptional organization and communication skills
Strong problem-solving and analytical skills
Ability to adapt to changing business needs and manage multiple priorities
Ability to work both independently and as part of a team
Ability to communicate effectively with all levels in the company
Customer service focused, with demonstrated ability to communicate courteously and timely
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Experience with a CRM system such as Salesforce
Experience working with accounting software such as NetSuite or similar large-scale ERP platform
Experience working with FloQast (similar to Blackline)

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Staff Accountant

Mumbai , India

New Delhi (NCR) , India

Description

About Us

Job Overview

The Staff Accountant contributes to accounting activities for Corporate accounting, under the direction of finance corporate leadership, helps lead the finance team in accurate reporting of financials. He/she/they is fiscally responsible and looks for opportunities to improve operational practice to align with financial goals. The Staff Accountant is a strategic thinker and problem solver with strong attention to detail and a proven customer service approach to working with others. Reporting to the Senior Manager of Corporate Accounting.

Essential Functions

Accounting

Prepare journal entries and associated balance sheet reconciliations for the monthly financial close, including those for cash, prepaids, fixed assets, payroll, payables, intercompany/consolidation, and all required accruals as examples
Provide support and oversight as it relates to team members supporting accounts payable, accounts receivable, and payroll
Collaborate with Finance team on all financial aspects of assigned partnerships, including maintaining KPI’s on corporate expenditures and target operational metrics

Strategy and Data Management

Prepare monthly and ad-hoc financial reporting for senior leadership
Assist management with monthly and quarterly financial reviews by documenting analysis explaining unusual adjustments and differences to budget

Compliance and Process Improvement

Assist with corporate audit readiness
Work with Finance, Analytics, and IT team members to identify ways to improve the efficiency and effectiveness of month end processes and assist in initiatives to implement the improvements for financial reporting
Supporting ongoing projects to improve NetSuite design and reporting capabilities
Support new rollout of Coupa software for expense procurement/payables/treasury and employee expenditure activity
Review, recommend, and implement best practices regarding accounting policies and procedures

Minimum Qualifications

Bachelor’s degree in accounting
Minimum 1-2 years of experience in accounting
Proven expertise using Microsoft Office products, primarily Excel
Budget, month end, and accrual experience
Detail oriented, with exceptional organization and communication skills
Strong problem-solving and analytical skills
Ability to adapt to changing business needs and manage multiple priorities
Ability to work both independently and as part of a team
Ability to communicate effectively with all levels in the company
Customer service focused, with demonstrated ability to communicate courteously and timely
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Experience with a CRM system such as Salesforce
Experience working with accounting software such as NetSuite or similar large-scale ERP platform
Experience working with Coupa
Experience working with FloQast (similar to Blackline)

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Associate Director,Analytics

Mumbai , India

New Delhi (NCR) , India

Description

About Us

Job Overview

This goal of this position is to weave data-driven decision-making into the fabric of Shorelight’s everyday work. A key management role within our analytics team, you will be accountable for business intelligence reporting and data visualization products within the company. This role should have strong hands-on skills and experience as well as the ability to establish strong business relationships. Reporting to the Executive Director, Analytics, you will help drive the long-term data strategy and road map in partnership with other Analytics leadership.

Essential Functions

Works closely with business partners across Shorelight, participating in requirements gathering sessions together to find the best possible BI solution or analytics product to a given business need
Owns the entire lifecycle of an analytics product – ideation, design, development, testing, deployment, and support
Delivers work that generates insights, using creativity and pragmatism, getting to the “so what?”
Makes recommendations grounded in data and guided by a broader understanding of the business
Participates in the development of company benchmarks of key metrics and performance indicators
Manages, guides, and mentors a team of analysts capable of meeting personal, departmental, and company goals
Manages daily operations of analyst team to ensure successful project delivery; ensures fair allocation of workload and resources, aligning projects with priority to the business
Works closely with data architecture team to prioritize data warehouse needs

Contributes to data strategy for reporting, dashboards, and self-service analytics
Structures and presents analyses to executives and other key stakeholders

Leverages innovative tools and approaches, identifying new methodologies to conduct analyses
Drives continuous improvement in data analytics and business intelligence capabilities, spreading that knowledge and expertise throughout the organization
Maintains knowledge of industry best practices

Minimum Qualifications

7+ years’ experience in an analytics or business intelligence role; relevant experience bringing a data-driven approach to strategic decision making
Bachelor’s degree
Proficiency with programming / database querying tools (R, Python, SQL, etc )
Strong experience, technical capabilities in data visualization tools (e.g., Tableau, Data Studio, PowerBI)
Must have prior management experience overseeing and directing teams of analysts
Confident and clear presenter who is at ease with diverse audiences
Positive team player
Intellectual curiosity, initiative, and love for learning new skills
Strong leadership, interpersonal and business collaboration skills
Strong project management, organization, and problem-solving skills

Preferred Qualifications

Master’s degree
Exposure or experience working in agile methodology

Application Process

Interested candidates should submit a resume and cover letter to careers@shorelight.com.

Shorelight Eduction is an Equal Opportunity Employer.

Apply

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Enrollment Services Advisor, India

Gurugram , India

Mumbai , India

New Delhi (NCR) , India

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Enrollment Services Advisor leads and executes our pre-arrival conversion activities in the India region. Based in India, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.

This position works closely with Recruitment, Admissions and Marketing/D2C teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents and agents via online chat platform, email, telephone daily. The position directly reports to the Enrollment Services Manager, India.

Key Responsibilities

I-20 and Visa Preparation
- Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
- Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 95%+ visa issuance rate
- Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Pre-Departure Process and Activity Management
- Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
- Participate with the planning and implementation of pre-departure events (online and offline)
- Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure
- Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
- Work with recruitment, students and agencies to ensure clarity on-time arrival of students to campus for orientation
- Serve as the main point of contact for all sub-regional agents and students in the pre-arrival phase

Data Analysis and Reporting
- Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
- Analyze data in order to provide ongoing weekly updates, reports and forecasts to the ES Manager and Regional team for all students
- Be the point of information and clarity on all conversion activities and student status
- Maintain a database of respective sub-regional students to track their status and progression to enrollment

Stakeholder / Student Family Engagement and Management
- Manage and maintain regional agent/student online enquiry platforms
- Build a strong rapport with students, parents, channel partners, partner campus teams, admissions and any other key stakeholders
- Maintain a database of assigned students to track their status and progress toward arrival
- Act as key contact for the campus student services teams post arrival to help communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)

Qualifications

Bachelor’s Degree
Working knowledge of CRM software, e.g. Salesforce, preferred
Prior Education Sales/Enrollment experience preferred
Experience living, working, or studying overseas preferred
Proficient in writing and speaking English and Hindi
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Must possess excellent verbal, written and interpersonal communication skills
Must be self-motivated and able to work effectively in a team environment
Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
Must possess ability to receive constructive feedback and demonstrate accountability
Must possess critical thinking, problem solving skills and good judgment
Ability to work in the hiring location required

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Admission Advisor

Gurugram , India

Manesar , India

Mumbai , India

New Delhi (NCR) , India

Description

About Us

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Working within the Global Admissions team, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Receive applications and documents from students/agents
Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs, render decisions on student’s admissibility
Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
Prepare acceptance packet mailings
Develop and run data reports for routine reporting to relevant stakeholders
Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation daily
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in weekly staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
2+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply