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Data Engineering Manager

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Data Engineering Manager leads a team of Data Engineers in all aspects of data warehouse and data integrations. He/She/They design, develop, and deploy solutions that support the company’s data warehousing and CRM system integration. This role reports to the Vice President of Software Engineering.

The Data Engineering Manager has outstanding oral and written communication skills, solid analytical and problem-solving abilities, and excellent testing skills. He/She/They has an entrepreneurial mindset, a passion for emerging technologies, and the ability to collaborate with and address both technical and nontechnical stakeholders at all levels of the organization. The Data Engineering Manager is comfortable multitasking, changing priorities as needed, and using data and creative thinking to inform all decisions.

Essential Functions

Data Warehouse

Design, develop, and test data warehouse tables and infrastructure
Work closely with the Data Analytics Team to identify new requirements for the data warehouse

Data Integration

Design, develop, and test data integration processes among business systems and data warehouses in multiple DBMS environments, including cloud-based systems
Design, develop, and test system integrations among enterprise front- and back-office applications (ERP, CRM, Financial, Planning, and other systems)
Prepare documentation and flow charts of systems, business processes, and databases
Lead solutioning and participate in data modeling design sessions
Provide guidance to engineers on implementing code changes based on system specifications
Analyze problems and propose solutions
Lead DBAs and Data Architects to implement database changes
Direct, support, and mentor other Data Engineers on the team
Ensure Data Engineers execute system and user testing and plan production launches

Operational Support

Monitor daily jobs and take corrective actions for identified errors, ensuring the operation runs smoothly
Identify opportunities to enhance existing code, processes, and overall data quality improvements
Test and troubleshoot issues identified and reported by end users of Tableau, Microsoft PowerBI, and other BI tools
Assist power users in their understanding of the Enterprise Data Model and usage of the Enterprise Data Warehouse

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

• Bachelor’s degree

10+ years of experience in data management and ETL design/development
Experience in database development using Amazon Redshift, DB2, SQL Server, and/or Oracle
Strong SQL scripting skills, including procedural languages such as PL/SQL and T-SQL
Experience with ETL tools such as Informatica, SSIS, and Pentaho PDI
Experience in working with large-scale data warehousing and complex transformations
Experience in working with dimensional models
Experience using a software development lifecycle (SDLC) methodology
Knowledge of Stored Procedures/Unix scripting knowledge
Knowledge of implementing adequate controls for balancing
Must have solid understanding of relational database design
Experience with BI and reporting platforms such as Business Objects, Crystal Reports, Tableau, PowerBI, and Cognos
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

• Bachelor’s degree in information systems, information technology, or computer science

Knowledge of Salesfoce.com data model
Experience with Informatica Cloud

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Senior Software Engineer

Remote , Work from Home , United States

Description

About Us
Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive
and create a new generation of successful, globally-minded alumni.

Job Overview
The Senior Software Engineer is a major contributor to development and delivery of Web-based applications and integration of third-party tools into Shorelight’s ecosystem. This role will work across the full stack (HTML5/CSS3, React.js/Redux, Node.js, Java, Python), leveraging the latest technologies to deliver top-notch technical solutions that excite our customers. The Senior Software Engineer has excellent oral and written communication skills, solid analytical and problem-solving abilities, and pays close attention to detail. He/She/They are comfortable multitasking, changing priorities as needed, and managing time efficiently. This role reports to the Software Engineering Manager.

Essential Functions

Work within and across Agile teams to design, develop, test, and support technical solutions across the full-stack of development tools and technologies
Work closely with Product Management to understand end-user requirements and translate them into high-quality, timely deliverables
Participate in peer code reviews, knowledge sharing, and assist other engineers in their work
Document Development phases and Monitor systems in place including keeping integrations are up-to-date
Assist in development/coding task planning, estimation, and scheduling
Continuously improve software engineering practices and standards
Explore and evaluate new and emerging software tools and technologies. Bring fresh ideas that can benefit the project
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures. Promptly report any security events, incidents, or weaknesses to Shorelight Security
Take responsibility for any Shorelight assets assigned to you

Minimum Qualifications

Bachelor’s or higher degree in computer science or a related field (or equivalent experience)
5+ years of professional experience developing cloud-based, high-availability applications utilizing JavaScript, Java, and related frameworks and technologies
High proficiency with client-side JavaScript frameworks
Solid knowledge of developing application, tools, and integrations with Python
Strong experience designing RESTful APIs using Microservices architecture, and middle tier coding in Node.js and/or Java
Experience with variety of SQL (PostgreSQL, MySQL) and/or NoSQL databases (MongoDB, ElasticSearch)
Experience delivering products using Agile development methodologies (Scrum, Kanban)
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

Previous experience integrating with Salesforce or similar CRM products to develop client or business solutions
Familiarity with DevOps tooling for development (Docker) and orchestration (Kubernetes)
Strong understanding of web application security concepts
High proficiency with React.js/Redux

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply

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Technical Support Manager

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Job Overview

The Technical Support Manager oversees all the desktop and technology support for our team members and external customers. This role manages the internal and external facing support teams, prioritizes their work, and ensures the team meets our SLAs. He/She/They manage all software and hardware purchasing to support new hires as well as maintain ongoing inventory of consumables. The Technical Support Manager will be the subject matter expert in several of the internal solutions used within the organization.

The Technical Support Manager must be self-motivated and self-directed. He/She/They is comfortable multitasking, changing priorities as needed, and managing time efficiently. The Technical Support Manager has exceptional interpersonal skills and communicates in a prompt, courteous, and effective manner. He/She/They has a proven ability to address both technical and non-technical individuals at all levels of the organization. This role reports to the Director, System and Software Management.

Essential Functions Technical Support

Manage a global team of support engineers and technicians as well as recruit and train new members.
Actively monitor onboarding pipeline and ticket queues, and ensure that all requests are handled in accordance with Shorelight’s service delivery standards
Work collaboratively with the other Operations team leads on facilities, project management and process improvement and tracking.
Create, document, and publish processes and knowledgebase articles for internal and external reference
Troubleshoot and resolve all levels of technical issues to onsite and remote users
Maintain familiarity with current and upcoming technology trends in mobile, desktop OS, etc.
Make continual improvements to support processes and procedures to improve response times, efficiency, and customer satisfaction.
Demonstrate high degrees of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills
Maintain and develop strong technical expertise in key technologies used within the company, including but not limited to operating systems, browsers, Zoom, Office 365, Okta, and similar technology

Relationship Management

Partner closely with and provide feedback to Engineering and Product teams to understand product functions and potential areas of improvement
Work closely with Human Resources team to ensure smooth onboarding for our global team members
Be the face of the technical support organization that creates an environment that fosters and promotes trust, accessibility, and subject matter expertise across all tiers of the company and in all products and services

Tracking & Analytics

Track and monitor ticket workflows and resolution times
Provide reports and ticket analysis to the Product team and other internal stakeholders
Monitor, analyze, and evaluate current scope of services and customer satisfaction to identify and continually improve the customer journey and experience
Identify trends and potential opportunities for training or product improvements

Budgeting

Responsible for the overall supply and laptop budget for the company, including coordinating purchases with global teams
Work with Human Resources team to understand annual hiring trends and forecasts for proper asset planning and budgeting
Maintain current inventory/asset tracking system of all computer hardware and software and their owners

People Management

Attract, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

5+ years of experience in IT or a related field, with a strong background in operating systems, desktop support, security, networking, system administration, programming and scripting, and other IT technology areas
Deep familiarity with Windows 10 and Mac OSX operating systems as well as a broad suite of cloud-based and SAAS applications in a business environment
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or related field
Previous support or customer service experience or training
Previous experience managing a small team

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Senior Software Engineer

Remote , Work from Home , United States

Description

Essential Functions

Work within and across Agile teams to design, develop, test, and support technical solutions across the full-stack of development tools and technologies
Work closely with Product Management to understand end-user requirements and translate them into high-quality, timely deliverables
Participate in peer code reviews, knowledge sharing, and assist other engineers in their work
Document Development phases and Monitor systems in place including keeping integrations are up-to-date
Assist in development/coding task planning, estimation, and scheduling
Continuously improve software engineering practices and standards
Explore and evaluate new and emerging software tools and technologies. Bring fresh ideas that can benefit the project
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures. Promptly report any security events, incidents, or weaknesses to Shorelight Security
Take responsibility for any Shorelight assets assigned to you

Minimum Qualifications

Bachelor’s or higher degree in computer science or a related field (or equivalent experience)
5+ years of professional experience developing cloud-based, high-availability applications utilizing JavaScript, Java, and related frameworks and technologies
High proficiency with client-side JavaScript frameworks
Solid knowledge of developing application, tools, and integrations with Python
Strong experience designing RESTful APIs using Microservices architecture, and middle tier coding in Node.js and/or Java
Experience with variety of SQL (PostgreSQL, MySQL) and/or NoSQL databases (MongoDB, ElasticSearch)
Experience delivering products using Agile development methodologies (Scrum, Kanban)
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

Previous experience integrating with Salesforce or similar CRM products to develop client or business solutions
Familiarity with DevOps tooling for development (Docker) and orchestration (Kubernetes)
Strong understanding of web application security concepts
High proficiency with React.js/Redux

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply

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Human Resources Coordinator

Boston , Massachusetts

Remote , Work from Home , United States

Description

Human Resources Coordinator

Remote

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Human Resources (HR) Coordinator supports the HR team in a dynamic, global organization. This role requires a highly organized, detail-oriented, team player who has superb interpersonal skills, exceptional attention to detail, and a strong customer service ethic. He/She/They will work across the department on all aspects of HR, including talent acquisition, onboarding, training, and HR operations.

Essential Functions

Talent Acquisition Support

Enter all job requisitions into Jobvite (applicant tracking system) and post requisitions to all job boards and online platforms
Serve as functional expert on Jobvite and answer any questions from hiring managers and candidates as necessary
Schedule all US-based interviews within Jobvite
Post all new jobs to Spark (internal website) and Team’s on a weekly basis
Manage the background check process
Generate offer letters
Create new team member onboarding tickets and work with technology team to ensure new team members are set up with the appropriate equipment and access
Handle all personnel action forms (PAFs) for payroll processing

New Team Member Onboarding

Coordinate HR aspects of new hire orientation, including scheduling HR orientation, assigning new team member navigator, and working with respective hiring managers to ensure new team members are onboarded per our onboarding program, Setting Sail.
Manage the master calendar for Setting Sale, ensuring new members have the appropriate onboarding meetings on their calendars
Send 30-day check-in surveys to new team members
Schedule 60- and 90-day check-ins between new team members and respective manager/HR Business Partner

Training Support

Provide administrative support including, but not limited to, running reports, drafting presentations, and drafting correspondence
Assist in the coordination of trainings by managing invitations and training schedules
Create and maintain the master training schedule for Shorelight
Administer LinkedIn Learning and other training programs through appropriate platforms

HR Operations

Maintain all employee files and HR records
Monitor the central HR mailbox and ensure all inquires are responded to in a timely manner
Conduct employment verifications via telephone or electronically
Ensure that Shorelight remains in compliance with applicable employment regulations

Minimum Requirements

Bachelor’s degree
1+ years of HR, Talent Acquisition, or administrative experience in a complex, global company
Ability to interact successfully with many different personality types and effectively develop and maintain strong working relationships across the region
Demonstrated ability to build collaborative relationships throughout an organization despite geographic and time zone challenges
Ability to meet deadlines and manage multiple tasks simultaneously
Open minded, resilient, good interpersonal skills, ability to work independently and with a team
Creative problem-solving skills with the ability to think quickly in a fast-paced environment
Demonstrated experience with Microsoft Office Suite
Must possess W.I.T. (willingness to do “whatever it takes”)!
Fluency both in oral and written English
Experience managing the calendar(s) of others
Eligibility to work in the United States without sponsorship

Preferred Qualifications

Experience with Jobvite or another similar applicant tracking system
Experience in Learning and Development or Talent Management

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Corporate Communications Manager

Remote , Work from Home , United States

Description

About Us

Job Overview

Shorelight is seeking a dynamic individual to manage the tactical execution of company communications. The Communications Manager reports to the Vice President of Communications and is responsible for driving Shorelight’s communication strategy, including developing and managing key messages, announcements and thought leadership for both external and internal audiences.

Key Responsibilities

Project Management

Develop and drive Shorelight’s Corporate Communications strategy, including determining and managing key messages, announcements and thought leadership
Own all PR activities, including but not limited to press release creation, byline and content development, executive thought leadership, media relations, and social media strategy
Creating and communicating Shorelight’s purpose and story to all external stakeholders
Support the training and advising of Shorelight’s leadership for media interviews, presentations and speaking engagements

Relationship Management

Manage and develop relationships with external PR agency/consultants
Build relationships with journalists and key influencers, manage media inquiries and identify communications opportunities
Liaise with Shorelight Executive team for major opportunities and announcements, working with Marketing to ensure alignment on marketing materials
Act as a brand steward, upholding brand and trademark standards and consistency in all projects; ensure department compliance with established standard policies and procedures

Minimum Qualifications

3-5 years of experience in journalism or communications
Bachelor’s degree, liberal arts, journalism, or communications
Exceptional writing skills
Excellent project management and organizational skills
Social Media and social media content marketing understanding
Results driven, proactive, and able to work autonomously
Ability to work in a fast-paced environment and to work on a small, nimble team, managing at both strategic and tactical levels
Flexible with the ability to embrace change in a rapidly evolving work and market environment
Basic financial literacy

Preferred Qualifications

Previous experience in communications
Experience working in a cross-cultural professional environment
Experience working with executives and/or C-suite

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer

Apply

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Transfer Admissions Manager – US Remote

Remote , Work from Home , United States

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Transfer Admissions Manager provides subject-matter expertise and insight into international transfer admissions and enrollment to internal stakeholders and to our partner universities. The Transfer Admissions Manager reports to the Associate Director of Admissions, Training and Operations, and assists with maintaining transfer admissions best practices for Shorelight Enrollment Management. The Transfer Admissions Manager must be able to provide key insight into the evaluation of international transfer credit, best practices in transfer admissions, and maintenance of transfer articulation information.

Key Responsibilities

Create preliminary credit assessments for international transfer admissions applicants to Shorelight partner universities
Develop and manage Shorelight transfer credit articulation database
Work with partner universities in guiding and maintaining inbound and outbound transfer articulation
Identify opportunities to improve conversion metrics and partner with analytics on key insights for international transfer applicants
Create and provide training resources on international credit conversion, course articulation, and international transfer best practices
Communicate directly with Shorelight representatives and agents regarding transfer admissions practices and policies
Prepare international program evaluations for inbound and outbound mobility
Other duties as directed by the Associate Director of Admissions, Training and Operations

Qualifications

Bachelor’s degree, preferably in international education-related field
3+ years of experience in international credential evaluation (AICE or NACES evaluation organization or university experience preferred)
Excellent English skills, including writing and speaking
Experience and familiarity with transfer admissions practices at U.S. universities
Demonstrated excellence in project management and leading process
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Proficiency with Adobe Acrobat Pro, Microsoft Office, Salesforce CRM, and cloud computing
Ability to work and travel in the U.S. without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Marketing Project Manager

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Job Overview

We are seeking a Marketing Production Manager who will lead and manage the production of content and creative assets across a broad set of marketing touchpoints, including web, email, and print. This individual will oversee capacity planning, project management, and product development, and report to the Senior Director of Creative Services.

This role will be responsible for working with Marketing leadership to develop and maintain a sustainable system for the planning, prioritization, resource assignment, tracking, and reporting of a series of initiatives and projects that are critical to the success of the Shorelight marketing mission. This individual will work directly with marketing leaders to understand strategic goals balance competing priorities, and across teams of UX designers, content managers, marketing automation managers, and program managers to manage resource capacity.

Through excellent communication and organization skills, this person will help Shorelight create a positive and productive working environment, where every team member can easily understand the status of all Shorelight marketing team’s active efforts.

Essential Functions

Reports to Sr. Director, Creative to assess incoming initiatives and project priorities across Engagement, Program Marketing, CX, and Creative Services.
Manage and facilitate project development and communication, including stand-ups, check-in meetings, ticket sizing, demos, and retrospectives.
Set standards for brief and ensure project scopes and schedules are well defined. Work closely with developers and marketing stakeholders to identify dependencies and milestones.
Track project progress, including team capacity and velocity, and report status back to the leadership team.
Manage coordination of stakeholder feedback, QA testing, and analytics reporting.
Lead the communication of marketing wins, changes, and updates to external teams through our corporate communication channels.
When necessary assist in relationship management with external/internal partners and vendors.

Minimum Qualifications

3+ years related experience in project management.
Strong experience in digital/interactive project management.
Experience in creative project management
Excellent presentation and communication skills.
Ability to motivate, support and work cooperatively within a team.
Experience in defining scope for new products and features, communicating requirements and dependencies, and proactively identifying project roadblocks.
Expertise in resolving time-sensitive matters.
Expertise in gantt chart applications, bug tracking, issue tracking, and other common project management and common communications tools.

Preferred Qualifications

5+ years experience in a in a digital or software or product development organization.
Experience with the development of large-scale websites and a strong understanding of development technologies.
Experience with iterative models and methodologies and working with development teams, product owners, and other stakeholders to implement new features.

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Assistant Partnership Manager (Greater NYC Area)

Remote , Work from Home , United States

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Assistant Partnership Manager develops and executes a multichannel student recruitment strategy for his or her region, targeted at international students currently studying in the United States who seek U.S. university degrees or partnered with advisors in the United States and sourcing from overseas. Meeting this goal includes developing new or expanding on existing partnerships with high schools, language schools, agencies, sponsors, and other university feeder programs along with contributing to marketing and conversion campaigns that drive enrollments to Shorelight’s university partners (https://partners.shorelight.com/). The individual in this position also takes an active role in training, developing, and managing Shorelight’s key accounts in the region, inclusive of marketing initiatives to raise the profile of our university partners

Essential Functions

Design and execute market-specific student recruitment strategies that focus on developing and managing a network of high schools, agencies, and other feeder networks
Build, source and manage key accounts to achieve enrollment targets for all university partnerships
Establish rapport and build strong relationships with current and prospective students, families, faculty, staff, partners, and other external institutions and vendors
Leverage technology to support a data-driven approach to recruitment
Maintain maximum levels of competitor awareness and market intelligence
Work effectively across Shorelight teams to ensure smooth entry into the school or program, such as working with Admissions on student assessment, Marketing on campaigns, and Enrollment Services on immigration and arrival
Travel within territory with occasional cross regional travel, attend recruitment and outreach activities, seminars, conferences, meetings, and training events to assist key accounts and student pipeline management

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
3–5 years of experience in a successful sales role
Must be highly motivated, creative and flexible.
Demonstrated success managing a full sales cycle, from lead generation to closing
A proven track record of achieving measurable results in a fast-paced, data and deadline-driven department
Expertise in utilizing creative problem-solving skills to overcome any obstacles while guiding potential students through the university admissions process
Adept at working collaboratively with remote teams
Strategic-minded and self-motivated, with a strong drive for results
Able to work under pressure
Proficiency with relevant technologies, such as CRMs
Excellent communication and presentation skills
Exemplary customer service skills and ability to foster a customer service ethic within the work team
Eligibility to work in the United States without sponsorship

Preferred Qualifications

Existing network and relationships within the U.S. education industry, with a strong working knowledge of key regional markets, programs and products, and U.S. higher education
Salesforce experience desirable
Bi-lingual speaker preferable (Mandarin, Spanish, Portuguese, Arabic, Vietnamese)

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply