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Job Location: Stockton - California

Job location: Stockton – California

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Director of International Growth, University of Pacific International

Stockton , California
Description
International – Director of International Growth
Stockton, CA
 
About Us
UOP International is a partnership between the University of the Pacific (Pacific) and Shorelight. The mission of the program is to recruit a broad cross section of international students for Pacific programs, to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, to help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Pacific.
 
Job Overview
The Director of International Growth (DIG) develops and serves as the recruitment and marketing leader across programs for international students at University of the Pacific. The DIG helps establish enrollment goals and drives and monitors progress towards those goals through close cooperation with campus leadership and Shorelight marketing and sales leadership. The DIG will consistently seek to build Pacific’s reputation globally, doing so through travel to key regions, training and webinars for agents, and training for students and Shorelight staff.  The DIG builds and executes the annual enrollment plan and provides strategic and ongoing leadership within the Pacific community on Shorelight’s behalf. This role will report the Vice President of Partner Operations and will work in collaboration with, and under the close supervision of, Pacific’s Vice President of Enrollment.
 
Essential Functions
International Student Recruitment
 
  • Serve as strategic leader of the partnership, including building, executing, and driving enrollment and diversity goals, directing and monitoring an annual strategy, and partnering with university leadership to ensure appropriate milestones and tracking.   
  • Partner with student recruitment leadership to understand competitive landscape and key market opportunities. 
  • Plan and coordinate logistics for campus travel to regions to support enrollment goals. 
  • Participate in virtual and in-person events such as exhibitions, seminars, agent trainings, and student events. 
  • Travel internationally to promote Pacific and its programs and plan and attend virtual events in different time zones. 
  • Plan, coordinate, and support designated Shorelight champions in key regions; establish regular check ins and metrics for success. 
  • Lead all training on academic partnership programs and support regional recruitment activity through campus webinars, campaigns, and events.  Serve as the primary contact for Shorelight’s regional offices. 
  • Monitor scholarship strategy and execution.  Present annual data to support proposed strategies. 
  • Work with Shorelight Marketing and Pacific leaders to develop a robust and updated resource library of marketing materials including general and program-specific powerpoints, social media assets, and more. 
Conversion
 
  • Lead conversion campaigns, communicating directly with prospective students, parents, agents and regional offices. 
  • Develop and manage innovative conversion tools and platforms such as peer-to-peer recruitments, webinars, alumni engagement, etc.  Use data to effectively monitor conversion funnel against goals. 
  • Supervise student workers and interns supporting Pacific recruitment and marketing activities as needed.  
Relationship Management
 
  • Partner with key stakeholders across the university to ensure effective communication, collaboration, and support of key initiatives and goals. 
  • Foster external relationships and partnerships to enhance the profile and success of the program, including internally with campus stakeholders, and externally with agents, Shorelight staff, and others. 
  • Represent the program internationally and domestically, including participation in marketing events.  
  • Manage relationships with all key Pacific and Shorelight stakeholders across acquisition, academics, student services, finance, and operations.   
Security
  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures.
  • Take responsibility for any Shorelight assets assigned to you.
  • Promptly report any security events, incidents, or weaknesses to Shorelight Security.
Minimum Qualifications
  • Bachelor’s degree 
  • 5+ years’ experience in international student recruitment/sales  
  • Record of success in reaching goals, accountability 
  • Ability to prioritize, meet deadlines, and work under pressure 
  • Direct experience within higher education or related educational services   
  • Eligibility to work in and travel freely to and from the United States without sponsorship 
 
Preferred Qualifications
  • Experience working within a joint venture and/or a highly matrixed organizational structure  
 
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity
 
UOP International is an Equal Opportunity Employer.
 
Apply
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English Program Supervisor

Stockton , California
Description
UOP International – English Program Supervisor
Stockton, CA
About Us
UOP International is a partnership between the University of the Pacific (UOP) and Shorelight Education. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide support that increases their academic successes and likelihood of obtaining their degrees at UOP.
Job Overview
The English Program Supervisor (EPS) manages a team of ESL instructors and oversees curriculum
and delivery of the Intensive English Program (IEP) within UOPI’s pre-sessional and pathway programs. The EPS ensures the IEP curriculum meets accreditation standards, oversees effective delivery of the curriculum, and supports professional development of the ESL teaching team.
This role requires an energetic team player who has clear and effective oral and written communication, exceptional attention to detail, and strong organizational skills. Excellent presentation skills along with the ability to negotiate with students and colleagues are highly important. Demonstrated problem-solving, decision-making, and creative-thinking abilities are essential. This role reports to the Academic Director.
Essential Functions
Program Coordination
  • Coordinate and manage IEP components including ESL course curriculum, course assessments, and Student Learning Outcomes (SLOs)
  • Oversee and assist with day-to-day academic operations of support courses
  • Function as the content owner and subject-matter expert for ESL products within the program
  • Lead course revisions and changes within the library of support courses
  • Function as the owner of local quality assurance measures withineach IEP course/product in local program portfolio
  • Support or lead team efforts to obtain or maintain program accreditation as required
  • Function as the first point of contact on academic concerns related to administration of ESL courses and maintenance of Intensive English Program standards
Teaching
  • Teach a maximum of 10 hours per semester of IEP courses as needed
  • Develop relevant and appropriate lesson plans with clear objectives that align with specified student learning outcomes
  • Utilize effective teaching strategies that meet the individual needs of students
  • Adhere to university policies regarding academic integrity and related university academic policies
  • Assess students and provide both formative and summative evaluations that measure student performance in attaining specified student learning outcomes
  • Provide oral and written feedback to students in a timely manner
  • Provide out-of-class academic support for students
  • Substitute-teach for other colleagues as needed
Administrative
  • Maintain data on ESL course outcomes to monitor effectiveness of IEP curriculum and delivery
  • Develop instructor teaching and tutoring schedules
  • Carry out teaching-related administrative tasks, such as monitoring attendance and preparing students’ academic progress reports, weekly grades, and records of work
  • Represent the program through participation in academic events, familiarization tours, and memberships and affiliations as appropriate
  • Coordinate ancillary events and services as needed (ESL testing, tutoring, curriculum development, graduate assistantships, etc.)
  • Participate in staff development and professional training as required
  • Attend university and program meetings as required
People Management
  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values
Minimum Qualifications
  • Master’s degree in TESOL, applied linguistics, or closely related field
  • 6+ years of related experience, including 4+ semesters in an IEP in a university context or an IEP affiliated with a Shorelight partner university
  • Excellent written and oral English ability
  • Experience teaching multiple levels of an ESL curriculum, including pre-collegiate, undergraduate, and graduate courses
  • Demonstrated knowledge of various ESL and English for Academic Purposes (EAP) pedagogies and methodologies
  • Experience coordinating international student programs and subprograms for development groups
  • Ability to work in a diverse environment with cross-cultural competence and understanding
  • Facility with class management tools, including databases, Microsoft Office programs, learning management systems, and forms of media to support an interactive and studentcentered classroom instruction
  • Proven ability to clearly deliver lessons using communicative-based instruction, as evidenced by formal observation records and/or student evaluations
  • Eligibility to work in and travel freely to and from the United States without sponsorship
Preferred Qualifications
  • 4+ semesters in a Shorelight Intensive English Program (IEP) or an IEP affiliated with a Shorelight partner university
  • Demonstrable knowledge of applied linguistics, second language acquisition, languageteaching methodologies, assessment, and curriculum/lesson planning; TEFL certifications (CELTA, DELTA, Bridge, or Oxford)
  • Experience working within a complex educational organization and/or university setting
  • Overseas experience or experience teaching in multicultural/multilingual classrooms
  • Competence in a foreign language
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a
resume and cover letter.
Background Check Required–Education, Criminal, Identity
UOP International is an Equal Opportunity Employer.
Apply
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Academic Operations Coordinator

Stockton , California
Description
About Us 
UOP International is a partnership between the University of the Pacific (UOP) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP. 
Job Overview 
The Academic Operations Coordinator (AOC) provides support for the UOP International academic team.  Under the direction of academic leadership, the AOC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. The AOC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. He/She/They support(s) UOP International and University staff to provide students with a smooth transition to their degree program. The AOC is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with UOP International. This position reports to the Academic Operations Director. 
The Academic Operations Coordinator works with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical. He/she/they is/are an energetic team player who thrives in a fast-paced environment and has excellent customer service skills. Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.  
Essential Functions  
Academic Data Management & Integrity 
  • Coordinate the collection of data and report on Academic KPI’s
  • Develop and maintain cohort and student academic history and academic performance tracking
  • Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty
Academic Services 
  • Register students in courses within the student information system
  • Develop and present workshops in partnership with Student Services
  • Assist in the preparation and delivery of academic overview session at student orientation
Relationship Management 
  • Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required
  • Coordinate the academic support services for UOP International students in partnership with university
  • Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
  • Participate in committee meetings with stakeholders across the University, including faculty and staff
Security 
  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents, or weaknesses to Shorelight Security
Minimum Qualifications 
  • Bachelor’s Degree, preferably in a related field
  • 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department 
  • High level of proficiency in MS Excel and MS Access
  • Ability to work limited evenings and weekends
  • Eligible to work in and travel freely to and from the United States without sponsorship
Preferred Qualifications 
  • Master’s Degree, preferably in a related field
  • Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
  • Experience scheduling courses, classrooms, and faculty 
  • Experience with Salesforce or equivalent CRM at the data entry and administrative level
  • Experience working successfully with non-native English speakers 
Application Process 
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter. 
Background Check Required–Education, Criminal, Identity 
UOP International is an Equal Opportunity Employer. 

 

Apply
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ESL Instructor

Stockton , California
Description

About Us

UOP International is a joint collaboration between University of the Pacific (UOP) and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them acclimate to campus, and provide the support that increases their academic success and the likelihood of obtaining their degrees at UOP.

 

Job Overview

The English as a Second Language (ESL) Instructor combines English Language instruction and support with academic instruction and acculturation to teach international students.  ESL Instructors teach listening, speaking, reading, writing, and grammar skills at all levels in a university-based, intensive ESL program.  He/She/They also teach ESP courses, participate in extracurricular events, and assume responsibilities in materials development/coordination or other needed specialized areas.  This role reports to the English Program Supervisor.

 

The ESL Instructor has proven customer service abilities, has outstanding oral and written communication skills, and demonstrated flexibility.  He/She/They will work with students one on one and in groups so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical.  The ESL Instructor is a team player who can work independently, is comfortable multitasking, can change priorities to fit business needs, and manages time efficiently.

 

Essential Functions

Teaching

·        Prepare lessons, teach, and grade up to 30 hours per week of English for Academic Purposes to international students enrolled in UOP International

·        Work in a team environment with other instructors and the UOP International team to prepare, select, and use appropriate teaching and learning materials for international students (including the use of textbooks, in-house materials, and self-created materials)

·        Develop relevant and appropriate lesson plans that provide effective teaching strategies and meet the individual needs of students

·        Assess students and provide both formative and summative evaluations to a high standard

·        Provide oral and written feedback to students and to relevant staff

·        Deliver out-of-class academic support for students during office hours as needed

 

Administrative Support

·        Carry out administrative tasks associated with teaching and assessment, students’ academic progress reports, weekly grades, attendance, and record of work

·        Act as a positive ambassador for UOP International and University of the Pacific

·        Participate in staff development and professional training as required

·        Attend university and program meetings as required

 

 

Security

·        Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures

·        Take responsibility for any Shorelight assets assigned to you

·        Promptly report any security events, incidents, or weaknesses to Shorelight Security

 

Minimum Qualifications

·        Master’s degree in TESOL or closely related field, such as (but not limited to) Applied Linguistics or Adult Education

·        2+ years of related experience, including 1+ year in an academic ESL program

·        Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

·        Demonstrable knowledge of applied linguistics, second language acquisition, language-teaching methodologies, assessment, and curriculum/lesson planning; TEFL certifications (CELTA, DELTA, Bridge, or Oxford)

·        Overseas experience or experience teaching in multicultural/multilingual classrooms

·        Competence in a foreign language

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

 

UOP International is an Equal Opportunity Employer.

Apply
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Student Services Advisor – UOP

Stockton , California
Description

UOP International is a partnership between the University of the Pacific (UOP) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP.

Job Overview

The Student Services Advisor (SSA) helps develop and support student service programs and successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. SSAs are responsible for collaborating within the UOP International Team to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments. This role reports to the Managing Director.
The SSA plans large and small events throughout the year so being a strategic problem solver who is exceptionally organized with strong attention to detail is essential. He/She/They has a proven customer service approach to working with others, specifically with students, parents, program staff, and university administration. Empathy in managing culturally sensitive situations is essential. The SSA has exceptional presentation and oral and written communication skills. He/She/They is a team player who can work independently, is comfortable multitasking, can change priorities to fit business needs, and manages time efficiently.

Essential Functions

Student Service

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first-year transitional programming if applicable

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Develop and maintain interdepartmental relationships with on-campus partners to guide and improve processes
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Maintain accurate records and reporting for assigned cohort of students
  • Track data around ancillary products (housing, health insurance, etc.) and inventory (swag, linen packs, etc.) and submit proposals to Managing Director for budget availability
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.

Apply
Back to Careers Page

Academic Operations Director

Stockton , California
Description

About Us

UOP International is a partnership between the University of the Pacific (UOP) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP.

 

Job Overview

The Academic Operations Director implements and manages an International Accelerator Program (IAP) curriculum and support services for international students. He/She/They ensures the delivery of a high-quality academic experience for all students in the program through strategic student data management and pro-active academic intervention.  The Academic Operations Director ensures our specialized academic program that combines English language instruction and support with academic instruction and acculturation is high quality.  He/She/They organize and lead implementation of effective student support and guidance in areas of English for academic purposes, tutorials, and progression through the program as well as works closely with the University and Shorelight stakeholders to develop academic operational best practices.  This role reports to the Managing Director.

 

The Academic Operations Director is a solid team player who participates in both academic and student services initiatives, provides a high level of customer service to all stakeholders, and possesses the interpersonal skills that fosters cross-departmental collaboration.  He/She/They is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail.  The Academic Operations Director is a strategic thinker with the dual capacity to see the big picture and attend to details.  He/She/They shows excellence in problem solving and demonstrated tact, patience, and diplomacy, particularly with non-native English speakers, is required so exceptional oral and written communication are critical.

 

Essential Functions

Academic Program Management

  • Manage academic operations, including implementing and overseeing systems and procedures; maintaining accurate records and reports on the program; and meeting academic program quality standards, ensuring continuous evaluation and improvement of the program
  • Maximize student experience, retention, and progression through active student participation in the program’s holistic advising and tutoring, orientation programming, and ongoing student success services
  • Work closely with the Managing Director, Academic Chair, and Shorelight to supervise and manage all academics of the program, including curriculum delivery, mentoring of faculty and staff, and overall student experience
  • Collaborate with academic units to develop a program that meets the university’s objectives; further strengthens the university’s mission, international reach, and outstanding reputation; and maximizes student success and progression
  • Partner with the Academic Chair and Student Success team and university personnel to ensure a holistic program encompassing success, integration into the university environment, acculturation, student service support, and student success
  • Oversee student success program planning
  • Uphold CEA Standards for continued program accreditation for UOPI English Language Institute (ELI)
  • Attend CEA preparation trainings as needed and maintain program records and dues via the CEA portal
  • Manage the CEA reaccreditation process by working closely with all ELI faculty and staff
  • Represent the program through participation in events, on familiarization tours, and through memberships and affiliations as appropriate
  • Adhere to university policies regarding academic integrity and related university academic policies

 

Student Progression and Retention

  • In partnership with the Academic Chair and UOPI leadership team, implement and monitor student retention processes and policies for the program
  • Analyze reports on the progress and satisfaction of the students’ achievement of objectives, including progression through the program and degree completion

 

Data Integrity

  • Oversee maintenance of up-to-date and accurate records in Salesforce to track enrollment, program completion, progression, program changes, Y2-4 engagement, and graduation rates
  • Manage the collection of academic, financial and career data and submit campus reports in alignment with the academic reporting calendar
  • Conduct data analysis (program and demographic) to inform improved campus practices and student success strategy

 

Relationship Management

  • Liaise with appropriate committees and other partners related to the matriculation and onboarding of new students initially, through the IAP, and into university degree programs
  • Co-chair the Academic Quality Assurance Committee (AQAC)
  • Work with academic departments to ensure appropriate scheduling of courses and assignment of instructional staff for the program

 

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values

 

Minimum Qualifications

  • Master’s degree with 5+ years’ experience in either higher education, IEP/ language school management, TEFL/TESOL, or related field or a Doctorate degree with either 3+ years’ experience in higher education, IEP/language school management, or related field
  • 3+ years of teaching experience at the university level
  • Experience working with international students in a higher education setting
  • Hands-on approach to academic delivery, student service, and business growth
  • Demonstrated understanding of class management tools, including databases, Microsoft Office programs, course management systems, and forms of media to support an interactive and student-centered classroom instruction
  • Travel to satellite/regional campuses in Sacramento and San Francisco
  • Eligibility to work and travel in the United States without sponsorship

 

Preferred Qualifications

  • Experience working within an educational collaboration and/or a complex organization
  • Experience working with data analytical software such as Tableau and/or CRM systems such as Salesforce
  • Proficiency in Microsoft Excel
  • Experience living or working overseas
  • Academic advising experience
  • Familiarity with CEA and the CEA accreditation process

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

 

UOP International is an Equal Opportunity Employer.

Apply
Back to Careers Page

Managing Director – UOP International

Stockton , California
United States ,
Description

About Us

UOP International is a partnership between the University of the Pacific (UOP) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP.

 

Job Overview

The Managing Director (MD) develops and serves as the operational leader across programs for international students at University of the Pacific. The MD drives enrollment goals and ensures a high-quality experience for all students in this specialized academic program. As the most senior member of the staff, the MD builds the partnership, provides strategic and ongoing leadership, and oversees day-to-day operations.

 

The MD is a skilled relationship manager who successfully leads an innovative educational partnership venture. He/She/They are committed to quality and the specialized attention and guidance that international students require. The MD displays an entrepreneurial spirit to continuously innovate methods to advance the partnership whilst leading and inspiring others to do the same, so demonstrated experience in building positive and productive relationships is critical.  The MD is an excellent communicator with exceptional presentation and negotiation skills.  He/She/They are a strong strategic thinker with the dual capacity to see the big picture and attend to details. The MD is a solid team player who can enthuse and galvanize colleagues around the institution’s mission, vision, and goals.

 

Essential Functions

Enrollment

  • Serve as strategic leader of the partnership, including understanding and driving enrollment and diversity goals, driving annual strategy, and partnering with university leadership
  • Partner with student recruitment leadership to understand competitive landscape and key market opportunities
  • Lead all training on academic partnership programs and support regional recruitment activity through campus webinars, campaigns, and events

 

Student Experience

  • Ensure that the program retains students and guides, prepares, and motivates them to degree completion
  • Develop the strategy and programs required to deliver exemplary and differentiated customer service
  • Ensure academic integrity and compliance
  • Ensure systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
  • Analyze data and reports on the progress of the program and achievement of objectives

 

Campus Fiscal Operations

  • Assume overall P&L responsibility, including budget management
  • Contribute to financial planning and analysis to support strategic plan
  • Lead new product development and optimization to support revenue growth and margin improvement

 

Relationship Management

  • Partner with key stakeholders across the university to ensure effective communication, collaboration, and support of key initiatives and goals
  • Foster external relationships and partnerships to enhance the profile and success of the program
  • Represent the program internationally and domestically, including participation in marketing events
  • Manage relationships with all key UOP and Shorelight stakeholders across acquisition, academics, student services, finance, and operations

 

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s and the University of the Pacific’s values

 

Minimum Qualifications

  • Bachelor’s degree
  • 5+ years’ experience in management with strong team motivational skills
  • Demonstrated P&L responsibility
  • Proven ability to recruit, lead, motivate, coach, develop, and retain top academic and/or administrative staff
  • Record of leadership delivering strategic, financial, and operational objectives
  • Understanding of student support services for international students
  • Direct experience within higher education or related educational services
  • Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree
  • Experience working within a joint venture and/or a highly matrixed organizational structure

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

 

UOP International is an Equal Opportunity Employer.

Apply
Back to Careers Page

Academic Coordinator

Stockton , California
Description

About Us

UOP International is a collaboration between the University of the Pacific (Pacific) and Shorelight.  Our mission is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Pacific.

 

Job Overview

The Academic Coordinator (AC) provides support for the University of the Pacific (UOP) International academic team. The position reports to the Academic Director. Under the direction of academic leadership, the AC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. The AC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. In addition, the AC supports UOP International and University staff to provide students with a smooth transition to their degree program. Lastly, the Academic Coordinator is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with University of the Pacific.

 

Essential Functions
Academic Data Management & Integrity

  • Coordinate the collection of data and report on Academic KPI’s
  • Develop and maintain cohort and student academic history and academic performance tracking
  • Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty

 

Academic Services

  • Register students in courses within the student information system
  • Develop and present workshops in partnership with Student Services
  • Assist in the preparation and delivery of academic overview session at student orientation

 

Relationship Management

  • Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required
  • Coordinate the academic support services for UOP International students in partnership with University
  • Coordinate meetings between Student Services Advisors and students who are struggling academically as needed, and serve as ancillary support for academics in such meetings as required
  • Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
  • Participate in committee meetings with stakeholders across the University, including faculty and staff
  • Assist the Academic Leadership team as needed

 

Minimum Qualifications

  • Bachelor’s Degree, preferably in a related field
  • 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department
  • High level of proficiency in MS Excel
  • Ability to work effectively with students one on one and in small groups to share academic and curricular information
  • Outstanding interpersonal skills and cultural sensitivity toward students and staff from diverse backgrounds
  • Exemplary customer service skills and professionalism
  • Excellent organizational skills and strong attention to detail
  • Strong problem-solving, decision-making, and communication skills
  • Ability to work in a diverse environment that requires cross-cultural awareness and understanding
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high-energy level
  • Eligible to work and travel in the United States without sponsorship

 

Preferred Qualifications

  • Master’s Degree, preferably in a related field
  • Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other software)
  • Experience scheduling courses, classrooms, and faculty
  • Experience with Salesforce or equivalent CRM at the data entry and administrative level
  • Experience working successfully with non-native English speakers

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.

Apply
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Student Services Advisor

Stockton , California
Description

About Us

UOP International is a collaboration between the University of the Pacific (Pacific) and Shorelight.  Our mission is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Pacific.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Manager (SSM), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

 

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

 

Essential Functions
Student Service

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and

degree completion

  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers,

orientation programming, ongoing student services support, and student acculturation into the

university providing a strong foundation for the student’s academic success

  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other

areas

  • Assist in the development, promotion, and implementation of programs to support student

retention and socialization/acculturation; assist in the design and implementation of orientation

programming

  • Teach or coach first-year transitional programming if applicable

 

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

 

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

 

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management

systems)

  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other

needs

  • Experience working with international students or customers in an administrative or academic

capacity

  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic, or Hindi

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.

Apply