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Managing Director – UOP International

Stockton , California

Description

About Us

UOP International is a partnership between the University of the Pacific and Shorelight Education. Our mission is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP.

Job Overview

The Managing Director (MD) develops and leads all aspects of first-year programs for international students enrolled in UOP International. The MD’s primary responsibility is to ensure a high-quality experience for all students. As the leader of the campus team, the MD builds the partnership, manages relationships with senior members of university and Shorelight staff, provides strategic and ongoing leadership, and oversees day-to-day operations.

The Managing Director is a skilled manager who can successfully lead an innovative educational venture. He or she is committed to quality and to the specialized attention and guidance that international students require. The MD displays an entrepreneurial spirit, leading and inspiring others to do the same, and displays good judgment in all decisions relating to program operations. He or she is an excellent communicator and skilled strategic thinker with the capacity to see the big picture and attend to details. The MD is a strong team player who can enthuse and galvanize colleagues around the institution’s mission, vision, and goals.

Essential Functions

Campus Fiscal Operations

Assume overall P&L responsibility, including budget management
Contribute to financial planning and analysis to support strategic plan
Lead new product development and optimization to support revenue growth and margin improvement

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Relationship Management

Liaise with key contacts at the university and Shorelight partners to set enrollment targets and oversee the matriculation/onboarding of new students initially and onward through the student lifecycle
Foster external relationships and partnerships to enhance the profile and success of the program
Represent the program internationally and domestically, including participation in marketing events and familiarization tours and through memberships and affiliations

Student Experience

Ensure that the program retains students and guides, prepares, and motivates them to degree completion
Develop the strategy and programs required to deliver exemplary and differentiated customer service
Ensure academic integrity and compliance
Ensure systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Analyze data and reports on the progress of the program and achievement of objectives

Minimum Qualifications

Bachelor’s degree
5+ years’ experience in management with strong team motivational skills
Demonstrated P&L responsibility
Proven ability to recruit, lead, motivate, coach, develop, and retain top academic and/or administrative staff
Record of leadership delivering strategic, financial, and operational objectives
Exhibit a combination of insight, transparency, fairness, and commitment to the institution
Understanding of student support services for international students
Experience within higher education circles and academic leaders
Demonstrated exceptional interpersonal, communication, presentation, and negotiation skills
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience working within a joint venture and/or a highly matrixed organizational structure

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

UOP International is an Equal Opportunity Employer.

Apply

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Student Success Manager – UOP International

Stockton , California

Description

About Us

UOP International is a partnership between the University of the Pacific (UOP) and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP.

Job Overview

Student Success Manager (SSM) supports all aspects of student success for international students enrolled in UOP International programs and reports to a member of the Partnership leadership team. The main responsibility of this role is to carry out parts of a strategic plan that supports students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

This skilled team player successfully implements support services catered to international students. The SSM is an entry-level manager role with an innovative approach to analysis, data-driven decision making, and problem solving. He/she/they understand the holistic overlay of the academic, social, and emotional needs in the student life-cycle. Having a hands-on approach to academic delivery, customer service, and business growth is essential to successful collaboration with internal and external stakeholders, university administrators, students, and parents.

Essential Functions
Student Success

Assist in developing programs that guide, prepare, and motivate students toward degree completion
Oversee the student success team in delivering key service components of the student experience, including student housing and dining, pre-arrival communication, arrival support services, orientation programming, general academic and ongoing student success support, and the overall student experience
Handle special student cases, including students experiencing significant personal and academic difficulties
Deliver exceptional student support, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation.
Teach or coach first-year transitional programming if applicable
Collaboratively help oversee advising approach and system to help meet program completion and retention metrics.

People Management

Recruit, develop, and retain team members and student workers to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Partnership Management

Co-Chair Student Services, Operations and Infrastructure Committee (SSOIC)

Data and Technology

Collaborate with the MD and Academic team on data collection and analysis
Provide required data and information to internal and external stakeholders, with an eye toward strategically planning future retention activities and creating the best possible experience for students
Contribute to student services operations to ensure that systems and procedures are followed, and technology is used to streamline systems and procedures; assist in the creation of new student services–related processes

Minimum Qualifications

Bachelor’s degree
2+ years’ experience in higher education or student-facing equivalent
Experience working with international students or customers in an administrative or academic capacity
Proven customer service skills
Demonstrated empathy in managing culturally sensitive situations
IT literacy (e.g., student information system or database, or customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Proven people management skills
Experience in program evaluation and assessment
Experience working with students who face a variety of challenging academic, social, or other needs
Experience working with international students or customers in an administrative or academic capacity
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.

Apply

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UOP International – Assistant Academic Director

Stockton , California

Description

UOP International — Assistant Academic Director

Stockton, CA

About Us

Job Overview

The Assistant Academic Director assists in managing an International Accelerator Program (IAP) for international students. This program combines English language instruction and support with academic instruction and acculturation. Reporting to and assisting the Academic Director for the UOP International Partnership, the Assistant Academic Director works closely with university administrators, academic support staff, and faculty members to ensure the quality of this specialized academic program. He or she supports and guides program students by organizing effective student resources in areas of academic English, tutorials, and progression through the program.

The Assistant Academic Director ensures the delivery of a high-quality academic experience for all students in the IAP. This individual possesses the interpersonal skills to work closely with a range of administrators, students, and faculty. The Assistant Academic Director is a strong team player who participates in both academic and student services initiatives, providing a high level of customer service to all stakeholders.

Essential Functions

Academic Program Support

Assist in managing all academic program logistics, including timetabling, resource preparation, and classroom allocation
Oversee and assist with day-to-day academic operations of the program, providing hands-on academic and acculturation student support
Manage academic operations (as per guidelines of the Academic Director), including ensuring established systems and procedures are followed, and accurate records and reports on the program are maintained
Work closely with the Student Services Director to support student services activities
Work with university academic departments to ensure appropriate scheduling of courses and assignment of instructional staff
Assist with maintaining academic program quality and standards of the university and its accrediting bodies, and ensure continuous evaluation and improvement of the program
Represent the program at academic events, during familiarization tours, and through memberships and affiliations, as appropriate
Adhere to university policies regarding academic integrity and related university academic policies
AAD may be requested to teach up to 3 hours of UOPI courses per semester

Student Progression and Retention

Monitor student retention processes and develop/promote policies for the program, utilizing Salesforce and other data management tools
Analyze data and report on the progress and satisfaction of the students’ achievement of objectives, including progression through the program and degree completion at the university

Relationship Management

Partner with the Academic Director and the Student Services Director to liaise with key offices at the university
Support the Academic Director in liaising with academic committees and other partners related to the matriculation and onboarding of new students initially, through UOP International, and into university degree programs

Minimum Qualifications

Master’s degree
3+ years of experience in higher education, language school management, TEFL/TESOL, or related field
Experience working with international students
Demonstrated understanding of class management tools, including databases, Microsoft Office programs, course management systems, and forms of media to support an interactive and student-centered classroom instruction
Eligible to work in and travel freely to and from the United States without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

UOP International is an Equal Opportunity Employer.

Apply

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UOP International – Student Services Director

Stockton , California

Description

UOP International – Student Services Director

Stockton, CA

About Us

Job Overview

The Student Services Director (SSD) develops and leads all aspects of student services for international students enrolled in UOP International programs and reports to the Managing Director. The main responsibility of the role is to design and implement a strategic plan to support UOP International students’ academic engagement, social integration, and cross-cultural development in their new academic and social environment.

The SSD is a skilled team player who successfully develops support services catered to international students. The SSD is an experienced leader with an innovative approach to analysis, data- driven decision making, and problem solving. The SSD must leverage data and analysis to drive a strategic, high-impact student services organization in alignment with UOP International objectives. The SSD also possesses heightened interpersonal and customer service skills and leverages these skills to develop strategic relationships and work closely with university leaders and a range of administrators, partners, students, and parents. The SSD has a passion to deliver a high level of service to the students, and understand the holistic overlay of the academic, social, cultural, and emotional needs in the student life cycle.

Travel to satellite/regional campuses in Sacramento and San Francisco required.

Essential Functions

Student Service

In partnership with Managing Director, Academic Director and Shorelight leadership, develop programs that guide, prepare, and motivate students toward degree completion
Manage all UOP International student services, including student housing and dining, pre-arrival communication, arrival support services such as airport transfers, orientation programming, ongoing student services support, events calendar, coordination with university cultural associations, coordination of a student ambassador program and peer advising infrastructure, progression, matriculation, and the overall student experience
Maximize student retention and progression through active student participation in the program’s events, holistic advising, and tutoring as well as encouraging engagement in university events and clubs/organizations to foster a sense of belonging
Support Managing Director in the rollout of new program initiatives

People Management

Supervise a team of Student Services Advisors (SSAs) and an Associate Student Services Director responsible for holistic advising, student customer service, and program execution with a clear focus on student retention
Recruit, guide, and develop academic and administrative staff including talent management activities such as goal setting, performance reviews, ongoing feedback, and development planning

Relationship Management

Liaise with and create mutually beneficial, scalable relationships with key contacts at the university, including the Managing Director, Academic Director, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
Foster external relations and partnerships that continually enhance the reputation and success of UOP International
Liaise with partnership Academic staff regularly to ensure effective and efficient processes to support student success such as tutoring structures, advising structures, students of concern communication and protocols etc.

Data and Technology

Ensure that systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Leverage data and analysis to continually assess student success and satisfaction in order to create the best possible experience for students

Minimum Qualifications

Bachelor’s degree
2-5 years’ experience in higher education or hospitality
2+ years’ experience working with students or customers in an administrative or academic capacity
Experience with Microsoft Office Suite
Hands-on approach to academic delivery, customer service, and business growth
Demonstrated exceptional leadership, flexibility, interpersonal communication, presentation, and negotiation skills
Strategic and tactical planning expertise
Proven people and budget management skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience coordinating international student support services or leading customer experience programs
Experience in program evaluation and assessment
Experience working successfully with non-native English speakers
Experience planning and organizing events
Experience working with class management tools and systems
Knowledge of Spanish, Mandarin, Arabic or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.

Apply

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Academic Coordinator

Stockton , California

Description

UOP International— Academic Coordinator

Stockton, CA

About Us

Job Overview

The Academic Coordinator (AC) provides support for the UOP International academic team. The position reports to the Academic Director. Under the direction of academic leadership, the AC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. The AC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. In addition, the AC supports UOP International and University staff to provide students with a smooth transition to their degree program. Lastly, the Academic Coordinator is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with UOP International.

Essential Functions

Academic Data Management & Integrity

Coordinate the collection of data and report on Academic KPI’s
Develop and maintain cohort and student academic history and academic performance tracking
Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty

Academic Services

Register students in courses within the student information system
Develop and present workshops in partnership with Student Services
Assist in the preparation and delivery of academic overview session at student orientation

Relationship Management

Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required
Coordinate the academic support services for UOP International students in partnership with University
Coordinate meetings between Student Services Advisors and students who are struggling academically as needed, and serve as ancillary support for academics in such meetings as required
Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
Participate in committee meetings with stakeholders across the University, including faculty and staff
Assist the Academic Leadership team as needed

Minimum Qualifications

Bachelor’s Degree, preferably in a related field
1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department
High level of proficiency in MS Excel and MS Access
Ability to work effectively with students one on one and in small groups to share academic and curricular information
Outstanding interpersonal skills and cultural sensitivity toward students and staff from diverse backgrounds
Exemplary customer service skills and professionalism
Excellent organizational skills and strong attention to detail
Strong problem-solving, decision-making, and communication skills
Ability to work in a diverse environment that requires cross-cultural awareness and understanding
Ability to thrive in a fast-paced environment, take initiative, and maintain a high-energy level
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

Master’s Degree, preferably in a related field
Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
Experience scheduling courses, classrooms, and faculty
Experience with Salesforce or equivalent CRM at the data entry and administrative level
Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.

Apply

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UOP International — Academic Director

Stockton , California

Description

UOP International — Academic Director

Stockton, CA

About Us

Job Overview

The Academic Director implements and manages an International Accelerator Program (IAP), including an Intensive English Program, curriculum and support services for international students. This individual primarily ensures the delivery of a high-quality academic experience for all students in the program. This program combines English language instruction and support with academic instruction and acculturation. Reporting to the Managing Director, the Academic Director ensures the quality of this specialized academic program, organizing effective student support and guidance in areas of English for academic purposes, tutorials, and progression through the program.

In cooperation with university academic units and university administrators, the Academic Director works collegially with students, faculty members, and administrators. The Academic Director is a strong team player who participates in both academic and student services initiatives, providing a high level of customer service to all stakeholders.

Travel to satellite/regional campuses in Sacramento and San Francisco required.

Essential Functions

Academic Program Management

Manage academic operations, including implementing and overseeing systems and procedures; maintaining accurate records and reports on the program; and meeting academic program quality standards, ensuring continuous evaluation and improvement of the program
Work closely with the Managing Director, Academic Chair, and Shorelight to supervise and manage all academics of the program, including curriculum delivery, mentoring of faculty and staff, and overall student experience
Collaborate with academic units to develop a program that meets the university’s objectives; further strengthens the university’s mission, international reach, and outstanding reputation; and maximizes student success and progression
Partner with the Academic Chair, Student Services Director, and university personnel to ensure a holistic program encompassing academic success, integration into the university environment, acculturation, student service support, and student success
Oversee academic program planning
Represent the program through participation in academic events, on familiarization tours, and through memberships and affiliations as appropriate
Adhere to university policies regarding academic integrity and related university academic policies

Student Progression and Retention

In partnership with the Academic Chair and UOPI leadership team, implement and monitor student retention processes and policies for the program
Analyze reports on the progress and satisfaction of the students’ achievement of objectives, including progression through the program and degree completion

Relationship Management

Liaise with appropriate committees and other partners related to the matriculation and onboarding of new students initially, through the IAP, and into university degree programs
Co-chair the Academic Quality Assurance Committee (AQAC)
Work with academic departments to ensure appropriate scheduling of courses and assignment of instructional staff for the program

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

Master’s degree with 5+ years’ experience in either higher education, IEP/ language school management, TEFL/TESOL, or related field or a Doctorate degree with either 3+ years’ experience in higher education, IEP/language school management, or related field.
3+ years of teaching experience at the university level
Experience working with international students in a higher education setting
Record of exceptional interpersonal, communication, presentation, and negotiation skills
Demonstrated tact, patience, and diplomacy, particularly with non-native English speakers
Hands-on approach to academic delivery, student service, and business growth
Demonstrated understanding of class management tools, including databases, Microsoft Office programs, course management systems, and forms of media to support an interactive and student-centered classroom instruction
Eligibility to work and travel in the United States without sponsorship

Preferred Qualifications

Experience working within an educational collaboration and/or a complex organization
Experience living or working overseas
Academic advising experience

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.

Apply

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UOP International – Student Services Advisor

Stockton , California

Description

About Us

UOP International is a partnership between the University of the Pacific (UOP) and Shorelight Education. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Director (SSD), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross- cultural development in their new academic and social environment.

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university.
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success.
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships.
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming.
Teach or coach first year transitional programming as assigned.

Relationship Management

Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments.

Technology

Maintain accurate records and reporting for assigned cohort of students.
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes.
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

Bachelor’s degree
Experience planning and organizing events
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Proficiency in Mandarin strongly preferred
Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity
Experience working successfully with non-native English speakers
Knowledge of Spanish, Arabic or Hindi

Application Process

To apply for this position, please visit the Shorelight career page and submit a resume and cover letter for consideration.

Background check required – Education, Criminal, Identity

UOP International is an Equal Opportunity Employer

Apply

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UOP International – Student Services Advisor

Stockton , California

Description

About Us

Job Overview

Essential Functions

Student Service

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university.
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success.
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships.
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming.
Teach or coach first year transitional programming as assigned.

Relationship Management

Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments.

Technology

Maintain accurate records and reporting for assigned cohort of students.
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes.
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

Bachelor’s degree
Experience planning and organizing events
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Proficiency in Mandarin strongly preferred
Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity
Experience working successfully with non-native English speakers
Knowledge of Spanish, Arabic or Hindi

Application Process

To apply for this position, please visit the Shorelight career page and submit a resume and cover letter for consideration.

Background check required – Education, Criminal, Identity

UOP International is an Equal Opportunity Employer

Apply

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UOP International — Operations Coordinator

Stockton , California

Description

About Us

Job Overview

The Operations Coordinator provides overall administrative and operational support to UOP International. The Operations Coordinator is a true generalist, interacting with the entire staff and program student body. This role is a fantastic career opportunity for a self-driven, highly organized, and detail-oriented individual looking to contribute as a valuable resource to the partnership. The Operations Coordinator reports to the Managing Director.

Essential Functions

Office Management

Welcome students and visitors to the office
Manage the reception desk and answer the telephone
Maintain all public spaces, office equipment, and overall efficiency and order within the office space
Serve as the primary contact to staff and building management for facilities-related requests
Purchase office supplies and maintain supply area
Coordinate department and team meetings
Sort and distribute daily mail and packages to staff members
Contribute to ongoing group activities, processes, and special projects, as needed
Coordinate employee recognition and anniversary programs

HR Administrative Support

Partner with Shorelight Human Resources department to set up and prepare for new team members and help provide initial onboarding training, including obtaining a computer, providing a tour of the office, and arranging for building access
Ensure that each new team member completes an I-9 Form and profile within HRIS system
Assist Shorelight Headquarters in managing onboarding checklists and gathering new-hire documentation
Partner with employees and managers to ensure timesheets are submitted and approved on time each week
Manage full cycle recruiting and onboarding for temporary positions, including new hire paperwork and background checks
Assist in partnership personal time-off recording

Program Support

Support campus marketing with campus visit schedules, logistics, hiring, and programming
Support semester student orientation as assigned

Minimum Qualifications

Bachelor’s degree
Proficiency with Microsoft Office Suite
Excellent telephone manner
Impeccable attention to detail and exceptional organizational skills
Strong customer service orientation and written and oral communication skills
Ability to meet deadlines and manage multiple tasks
Ability to take initiative and manage projects in a fast-paced, dynamic environment
Ability to work in a diverse environment and to exhibit cross-cultural awareness and understanding
Eligibility to work and travel in the United States without sponsorship

Preferred Qualifications

1+ years of office management experience
Experience working successfully with non-native English speakers

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply