Admissions/Enrollment Services Archives

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Admissions Advisor

Mumbai , India

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Reporting to the Manager of Admissions, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He/she/they demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Receive applications and documents from students/agents
Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs; render decisions on student’s admissibility
Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
Prepare acceptance packet mailings
Develop and run data reports for routine reporting to relevant stakeholders
Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in weekly staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
2+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Consistent and reliable access to internet

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

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Enrollment Services Advisor, Pakistan

Pakistan

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Enrollment Services Advisor leads and executes our pre-arrival conversion activities in the Pakistan and Bangladesh region. Based in Pakistan, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.

This position works closely with recruiters, admission and marketing/D2C teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents and agents via online chat platform, email, telephone daily. The position directly reports to the Enrollment Services Manager, Pakistan.

Key Responsibilities

I-20 and Visa Preparation

Collaborate closely with agents and admissions and recruitment teams for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
Provide a comprehensive visa preparation service to students and agents, including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 95%+ visa issuance rate
Track and analyze visa appointments, embassy processing times, and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights

Pre-Departure Process and Activity Management

Design, manage, and facilitate an engaging and informative pre-departure concierge service for students, parents, and agencies
Participate with the planning and implementation of pre-departure events (online and offline)
Ensure students’ financial obligations are met by facilitating payments of tuition and other associated fees before departure
Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form, so campus teams can effectively manage the arrival process
Work with recruitment team, students, and agencies to ensure on-time arrival of students to campus for orientation
Serve as the main point of contact for all subregional agents and students in the pre-arrival phase

Data Analysis and Reporting

Provide key partner’s VIP service, including customized reports, regular update of student progress, and in-agent office visits
Analyze data to provide ongoing weekly updates, reports, and forecasts to the Enrollment Services Manager and regional team for all students
Be the point of information and clarity on all conversion activities and student status
Maintain a database of respective subregional students to track their status and progression to enrollment

Stakeholder/Student Family Engagement and Management

Manage and maintain regional agent/student online enquiry platforms
Build a strong rapport with students, parents, channel partners, partner campus teams, admissions, and any other key stakeholders
Maintain a database of assigned students to track their status and progress toward arrival
Act as key contact for the campus student services teams post-arrival to help communicate with channel partners/parents to assist with any follow-on activities post-enrollment (e.g., student attendance, performance)

Minimum Qualifications

Proficiency in writing and speaking English and Arabic
Working knowledge of Microsoft Office (Word, Excel, Power Point)
Excellent verbal, written, and interpersonal communication skills
Excellent ability to motivate self and work effectively in a team environment
Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
Effective time management skills, sense of urgency, and ability to plan and prioritize daily activities
Strong consultative skills and demonstrated ability to adapt to change in a fast-paced environment
Ability to receive constructive feedback and demonstrate accountability
Strong critical-thinking and problem-solving skills, complemented by good judgment

Preferred Qualifications

Prior education sales/enrollment experience
Working knowledge of CRM software (e.g., Salesforce)
Experience living, working, or studying overseas

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Admissions Advisor

Shanghai , China

Description

About Us

Job Overview

Essential Functions

Admissions Data Management & Integrity

Receive applications and documents from students/agents
Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs; render decisions on student’s admissibility
Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
Prepare acceptance packet mailings
Develop and run data reports for routine reporting to relevant stakeholders
Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in weekly staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
2+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Consistent and reliable access to internet

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

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Assistant Director of Global Admissions, Regional Partner Operations

Remote , Work from Home , United States

Description

About Us

Job Overview

The Assistant Director of Global Admissions, Regional Partner Operations (“Assistant Director of Global Admissions”) manages and supports a team of international admissions advisors responsible for the processing of applications for our partner universities and supporting our students/channel partners throughout the admissions cycle. Reporting to the Director of Admissions, Regional Partner Operations, he/she/they is responsible for meeting service delivery requirements, including turnaround times, throughout the admissions cycle and across the partnerships assigned. This includes monitoring application volume, managing production during peak times in the enrollment cycle, and reporting of application and enrollment data. The Assistant Director of Global Admissions also works with the HQ Admissions Operations and Implementation teams when new partners or products are added within the assigned portfolio, and oversees the training of their team members. This position will also work with the Assistant Director of Campus Admissions, Regional Partner Operations and the Director of Admissions, Regional Partner Operations to optimize workflow and create operational efficiencies in an effort to increase turnaround times and conversion. The Assistant Director of Global Admissions will also work with Regional Recruitment Teams to manage escalations related to student applications/admissibility, facilitate admissions training webinars, and support regional-specific initiatives that support enrollment goals.

The Assistant Director of Global Admissions must be a dynamic, self-directed and mature individual who can effectively motivate and manage an admissions team, measure productivity and performance, manage the application processing of new product/partner launches, and recommend and implement workflow changes to improve overall production capacity.

Essential Functions:

Admissions Operations

Support admissions team with credential evaluation and processing student applications during peak periods or when needed to maintain 48-72 application evaluation turnaround times.
Maintain and report admissions team metrics on weekly and monthly basis, informing Admissions Leadership Team of any issues that may impact meeting and exceeding the performance targets.
Provide timely updates to academic and admissions requirements database, policies, and procedures relative to student access.
Maintain University Hub Admissions Spark pages and G documents.
Ensure quality support for applicants through the application life cycle.

Data and Technology

Partner with Admissions team members to identify and improve systems and workflow at Shorelight and with partner institutions.
Drive reporting on all Admissions KPIs to inform strategy and meet expected service levels.
Partner with Director of Admissions, Regional Partner Operations on forecasting.

People Management

Recruit, develop, and retain team members to ensure productivity and engagement for admissions advisors within the team.
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals including the production and productivity of the admissions process.
Provide coaching, counseling, and corrective action (when necessary) to team members.
Foster a culture that reflects Shorelight’s values.

Relationship Management

Collaborate with global regional teams to support overall application processing and redistribute workload as needed
Collaborate with HQ Admissions Operations Lead to provide new and remedial training to team
Work with the HQ Implementation and Admissions Operations Teams on implementing new Partner, programs, and products
Collaborate with Student Acquisition teams to support Regional initiatives or resolve application issues

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
3+ years’ experience in higher education or international education
Experience managing a team
Demonstrated excellence in project management and leading processes
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Mission-driven, innovative, disciplined thinker, collaborative and personally responsible
Sense of urgency with ability to prioritize well, react to opportunities, and instill urgency in others
Results oriented with an ability to set challenging goals and targets, achieve results, overcome obstacles, and accept accountability
Excellent verbal and written communication skills

Preferred Qualifications

Experience working within Salesforce
Experience with global credential evaluation
Higher education admissions experience

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Assistant Director of Campus Admissions, Regional Partner Operations

Remote , Work from Home , United States

Description

About Us

Job Overview

The Assistant Director of Campus Admissions, Regional Partner Operations (“Assistant Director of Campus Admissions”) is an energetic, detail-oriented individual who supports admissions, marketing, and international student services. Reporting to the Director of Admissions, Regional Partner Operations, the Assistant Director of Campus Admissions supports the delivery of high-quality customer service to Shorelight’s partners, offshore sales teams, and prospective and enrolled students. The position requires a positive, can-do attitude, strong interpersonal communication skills, and excellent intercultural communication skills.

Essential Functions

Admissions Operations

Assists the Admissions Team for assigned schools in the processing of applications submitted to the University for subjective review, full offer, and I20 issuance.
Supports the implementation and procedural development of new student programs within their portfolio of partner schools, identifying opportunities to refine best practices for admissions processes related to subjective review, full offer issuance, I-20 production, and pre-arrival.
Work with students and university staff to collect and track official transcripts.
Assist campus coordination of recruitment trips/familiarization tours and other related recruitment activities.
Participate in conversion activity, including webinars, nurture campaigns, and other events as needed.

Data/Technology

Assist in the data entry and document exchange of applications between university and Shorelight’s database systems.
Support Admissions leadership in the enrollment pipeline reporting and tracking SLA’s.

Relationship Management

Act as a liaison across stakeholders to expedite processing and streamline communication.
Supports the Director of Admissions, Regional Partner Operations in attending MESC meetings as requested.
Promote good relations with staff, recruiters, institutions, and students.

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
3+ years of work experience in higher education, international education, or related field
Knowledge of international student services within a higher education setting
Experience using Microsoft Office programs and databases
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree in related field
Previous experience with Salesforce software and/or previous admissions experience preferred
Ability to formulate, implement, and evaluate strategies and policies based on a broad view of issues and events with an understanding of their long-term impact or wider implications
Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals
Ability to demonstrate sound business acumen and meet performance targets

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

Back to Careers Page

Admissions Advisor

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Reporting to the Manager of Admissions, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Receive applications and documents from students/agents
Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs; render decisions on student’s admissibility
Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
Prepare acceptance packet mailings
Develop and run data reports for routine reporting to relevant stakeholders
Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in weekly staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
2+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Ability to think independently, thoroughly, and critically in fast-paced contexts
Ability to collaborate with stakeholders from local, national, and international constituencies
Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Apply

Back to Careers Page

Director of Admissions, Regional Partner Operations

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Job Overview

The Director of Admissions, Regional Partner Operations manages the end to end enrollment process for an assigned portfolio of partnerships. He/she/they serves as a strategic leader in international student enrollment and supports the Managing Directors of assigned partnerships in optimizing the admissions process to open access for qualified international students to meet enrollment goals. The Director of Admissions, Regional Partner Operations must be a self-directed individual with a demonstrated history of effective leadership. He/she/they must show excellence in problem solving, oral and written communication, and a strong attention to detail. This position reports to the Senior Director of Global Admissions, Partner Operations at Shorelight and works closely with key stakeholders across campus as well as Shorelight acquisition leadership around the world.

Essential Functions

Management of Admissions Operations

Serve as primary advocate for Shorelight’s mission by working with field experts to improve and execute on core values of the Shorelight admissions team
In concert with university admissions and Shorelight admissions staff, coordinate all aspects of the application flow for assigned portfolio with a keen eye to streamlining process and opening access to qualified students
Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students
Ensure consistent quality of applications being delivered to university audience, including regular tracking, forecast, and analysis
Partner with admissions staff to oversee new application case escalation to the appropriate academic or faculty personnel
Support new program development, including admissions criteria, processes, and implementation
Lead bi-annual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the goal of optimizing existing processes and supporting enrollment growth and partnership goals
Perform other duties as directed by the Senior Director of Global Admissions, Partner Operations

Program Promotion

Support multi-brand strategy and execution within the Shorelight portfolio to drive enrollment growth
Work closely with acquisition leadership to support conversion activity throughout the student lifecycle for assigned portfolio
Lead trainings on program offerings and USPs
Serve as domain expert on program requirements and credential evaluation

Relationship Management

Serve as primary relationship manager of critical university personnel, including but not limited to Vice President of Enrollment Management, Undergraduate and Graduate Admissions Directors/Assistant Deans, Primary Designated School Official, and support partnership relationships with other key stakeholders in the enrollment process across the university
Chair the Marketing Enrollment Services Committee (MESC), maintain a regular cadence of MESC meetings at the undergraduate and graduate levels, and communicate updates to the partnership Steering Committee and the wider Shorelight audience
Work closely with Shorelight stakeholders to ensure alignment of the university brand with Shorelight’s global strategies
Work closely with Shorelight student acquisition leadership; always looking to improve effectiveness of field communications.
Partner with Shorelight stakeholders to drive system efficiencies and process optimization with a goal of creating access and supporting student success.

Data and Technology

Work with university IT and engineering personnel to improve systems integration
Regularly review market data and insights to inform strategic direction & enrollment growth for assigned partnerships
Partner with Managing Directors to analyze enrollment funnel and support enrollment projections
Support annual LER review to drive strategic enrollment opportunities

People Management

Recruit, develop, and retain team members to ensure productivity and engagement for assigned portfolio team
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

Bachelor’s degree
5+ years of experience in international education
3+ years of leadership and management experience
Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, other related CRM systems, Adobe products, Marketo, Wrike, Word Press, and other marketing-related systems and software
Knowledge of international admissions within a higher education setting
Demonstrated excellence in managing projects and leading process
Ability to collaborate with stakeholders from local, national, and international constituencies
Eligibility to work in and travel in and out of the United States without sponsorship

Preferred Qualifications

Master’s degree in international education or related field
Experience living in another cultural context and/or fluency in a second language
Enthusiasm for working with international students and the professionals who serve them
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
Credential evaluation experience
Experience leading marketing content strategy

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Admissions Officer, Shanghai,China

Shanghai , China

Description

Admissions Officer

Shanghai, China

About Us

Job Overview

Reporting to the Regional Admissions Manager, the Admissions Officer processes students’ academic records, enters student application data into Shorelight’s CRM, and interfaces with agents, students and university partners.

Key Responsibilities

Supporting the Shorelight access mission by reviewing all programs’ admissions requirements to determine opportunities for a student’s admissibility;
Assessment of regional student academic credentials and rendering decisions for admission to Shorelight’s partner University programs
Review of partner admissions requirements to determine student’s admissibility
Monitor and maintain applicant status in Shorelight’s CRM system throughout the applicant lifecycle
Collaborate with Recruitment, Enrollment Services and Campus Admissions to support student during admissions process
Assist with other aspects of the application process as needed by the admissions team

Qualifications

Bachelor’s degree required
Master’s degree in higher education, international education, or related field preferred
Previous experience with database software and/or previous international education and admissions experience preferred
Fluent written and verbal English language skills
Knowledge of international credentials
Knowledge of international student services within a higher education setting
Exemplary customer service, presentation, and public speaking skills
Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
Excellent organizational skills and strong attention to detail
Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
Experience using Microsoft Office programs and databases
Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter or send application to recruitmentchina@shorelight.com

Shorelight is an Equal Opportunity Employer.

Apply

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Admissions Officer, Live

Boston , Massachusetts

Description

About Us

Job Overview

The Admissions Officer assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Reporting to the Director of Admissions, the Admissions Officer possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Process applications and documents for ACL-only (non-Shorelight Partner intenders) and forward them via integration
Assist in reviewing applications, transcripts, and other documents required for international student admissions
Review daily reports to manage and maintain the processing of applications and offers are meeting required deadlines
Coordinate I-20 process with partner university admissions staff
Issuance of AC Live SOF for confirmed students; confirm Acceptance for ACL students
Prepare acceptance packet mailings
Develop and run data reports for routine reporting to relevant stakeholders
Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in weekly staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
1+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply