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Job Department: Admissions/Enrollment Services

Job department: Admissions/Enrollment Services

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Temporary Admissions Officer

New Delhi (NCR) , India
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

Reporting to the Associate Director of Global Admissions Operations, the Temporary Admissions Officer processes students’ academic records, enters student application data into Shorelight’s CRM, and interfaces with partner CRMs for student record creation and application data transfer.

Essential Functions

  • Support the Shorelight access mission by reviewing all programs’ admissions requirements to determine opportunities for a students’ admissibility;
  • Assess students’ academic credentials and render decisions for admission to partner programs
  • Collaborate with Global Admissions Teams to support application processing
  • Assist with other aspects of the application process as needed by the admissions team

Minimum Qualifications

  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Proficient in working with CRM such as Salesforce
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the workday
  • Bachelor’s Degree

Preferred Qualifications

  • Knowledge of international student services within a higher education setting
  • Previous experience with database software and/or previous international education and admissions experience preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply
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Temporary Admissions Specialist

Remote , Work from Home , United States
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Admissions Specialist assists with the processing of the undergraduate and graduate students’ academic records to our partner universities. He/She will, enters and maintains student application data in Shorelight’s CRM, interfaces with partner CRMs for student record creation and application data transfer, and collaborates with cross-functional staff assist in pipeline movement for the partners. This position reports to the Associate Director of Campus Admissions Operations.

Essential Functions

  • Support Shorelight’s access mission by assisting in the file completion and process of applications.
  • Cultivate and manage a strong working relationship with the global recruitment teams and campus teams
  • Track and prepare reports with regards to the pipeline
  • Assist with other aspects of the application process as needed

Minimum Qualifications

  • Bachelor’s degree
  • Knowledge of Adobe Pro, and CRM systems
  • Exemplary customer service, presentation, and public speaking skills
  • Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
  • Excellent organizational skills and strong attention to detail
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals
  • Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

  • International education and admissions experience

Application Process

  • To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply
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Temporary Admissions Assistant

New Delhi (NCR) , India
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

Reporting to the Assistant Manager, Admissions Operations and Analytics, the temporary Admissions Assistant supports the Global Admissions Operations team with various project work.  

Essential Functions

Work may include, but is not limited to:

  • Working in Salesforce to prepare applications for the Admissions team to process
  • Assist with the development and maintenance of data quality and integrity
  • Researching, compiling, entering and maintaining data into designated systems/database

Minimum Qualifications

  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Proficient in working with CRM such as Salesforce
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the workday
  • Bachelor’s Degree

 

Preferred Qualifications

  • Knowledge of international student services within a higher education setting
  • Previous experience with database software and/or previous international education and admissions experience preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply
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UIC Global – Director of Enrollment

Chicago , Illinois
Description
UIC Global — Director of Enrollment
 
Chicago, IL

About Us

UIC Global  is a partnership between the University of Illinois at Chicago) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees..

Job Overview

The Director of Enrollment manages all campus admissions and marketing operations at UIC Global. He or she serves as the primary liaison with the university admissions team, the Office of International Programs, the university’s office of communications and marketing, and department-specific marketing stakeholders as needed. The Director of Enrollment supervises a team of admissions staff in the UIC Global office as well as Marketing staff. He/she must be a self-directed individual with a demonstrated history of effective leadership. The Director of Enrollment must show excellence in problem solving, oral and written communication, and a strong attention to detail. This position reports to the Managing Director and works closely with key stakeholders of our global team including Senior Director of Campus Enrollment Operations, Senior Director of Program Marketing, and recruitment staff around the globe.

Essential Functions

Management of Admissions Operations

  • Serve as primary advocate for Shorelight’s mission by working with field experts to improve and execute on core values of the Shorelight admissions team
  • In concert with university admissions operations, coordinate all aspects of the application flow for UIC Global applicants, with a keen eye to streamlining process in partnership with Admissions staff at the partnership
  • Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students
  • Ensure consistent quality of applications being delivered to university audience, including regular tracking, forecast, and analysis
  • Partner with admissions staff to oversee new application case escalation to the appropriate academic or faculty personnel
  • Support new program development, including admissions criteria, processes, and implementation
  • Lead bi-annual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the goal of optimizing existing processes at the partnership level in partnership with admissions staff and HQ admissions team members.
  • Perform other duties as directed by the Managing Director

Program Promotion

  • Support multi-brand strategy and execution within the Shorelight portfolio to drive enrollment growth
  • Work closely with recruitment to align marketing initiatives with regional strategies
  • Lead content strategy to meet market demand & drive enrollment growth
  • Oversee content creation for email campaigns, social media accounts and blog
  • Approve brand usage in market
  • Support all FAM trips and manage visitor agendas for prospective students, staff and agents
  • Support on-campus marketing needs, including orientation collateral, event promotion, and student newsletters

Relationship Management

  • Serve as primary relationship manager of critical university personnel, including but not limited to Vice President of Enrollment Management, Undergraduate and Graduate Admissions Directors/Assistant Deans, Primary Designated School Official; support partnership relationships with other key stakeholders in the enrollment process across the university
  • Serve as primary relationship manager to all graduate department chairs running a Master’s Accelerator Program
  • Chair the Marketing Enrollment Services Committee (MESC), maintain a regular cadence of MESC meetings at the undergraduate and graduate levels, and communicate updates to the partnership Steering Committee and the wider Shorelight audience
  • Work closely with HQ to ensure alignment of the university brand with Shorelight’s global strategies
  • Work closely with recruitment, marketing and training teams; always looking to improve effectiveness of field communications.

Data and Technology

  • Work with university IT and engineering personnel to improve systems integration
  • Coordinate communications with Shorelight representatives and agents post-application deposit
  • Regularly review market data and insights to inform strategic direction & enrollment growth

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values

Minimum Qualifications

  • Bachelor’s degree
  • 5+ years of experience in international education
  • 3+ years of leadership and management experience
  • Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, other related CRM systems, Adobe products, Marketo, Wrike, Word Press, and other marketing-related systems and software
  • Knowledge of international student services within a higher education setting
  • Demonstrated excellence in managing projects and leading process
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Eligibility to work in and travel in and out of the United States without sponsorship

Preferred Qualifications

  • Master’s degree in international education or related field
  • Experience living in another cultural context and/or fluency in a second language
  • Enthusiasm for working with international students and the professionals who serve them
  • Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
  • Credential evaluation experience
  • Experience leading marketing content strategy

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity  

UIC Global is an Equal Opportunity Employer.

Apply
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Enrollment Services Advisor

Ukraine
Description

About Us

Shorelight is a U.S.-based education company that funds and manages partnerships with universities to drive institutional growth, create new revenue streams, and expand options for students. Our vision is to bring together innovative universities and global citizens in a movement to educate the world. Shorelight focuses on international/transnational education and a unique student experience. To learn more about Shorelight Education please visit our website at: www.shorelight.com.

Job Overview

The Enrollment Services Advisor leads and executes our pre-arrival conversion activities in the Europe, Middle East and Africa region.  Based remotely, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.

This position works closely with recruiters, admission and marketing/D2C teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion.  Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents and agents via online chat platform, email, telephone daily.  The position directly reports to the Enrollment Services Manager, EMEA.

Key Responsibilities

The responsibilities of this position include:

  • I-20 and Visa Preparation
    • Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
    • Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve high visa issuance rates
    • Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights
  • Pre-Departure Process and Activity Management
    • Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
    • Participate with the planning and implementation of pre-departure events (online and offline)
    • Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure
    • Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
    • Work with recruitment, students and agencies to ensure clarity on-time arrival of students to campus for orientation
    • Serve as the main point of contact for all sub-regional agents and students in the pre-arrival phase
  • Data Analysis and Reporting
    • Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
    • Analyze data in order to provide ongoing weekly updates, reports and forecasts to the ES Manager and Regional team for all students
    • Be the point of information and clarity on all conversion activities and student status
    • Maintain a database of respective sub-regional students to track their status and progression to enrollment
  • Stakeholder / Student Family Engagement and Management
    • Manage and maintain regional agent/student online enquiry platforms
    • Build a strong rapport with students, parents, channel partners, partner campus teams, admissions and any other key stakeholders
    • Maintain a database of assigned students to track their status and progress toward arrival
    • Act as key contact for the campus student services teams post arrival to help communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)  

Minimum Experience/Skills

  • Experience living, working, or studying overseas preferred
  • Proficient in writing and speaking English and Russian
  • Working knowledge of Microsoft Office (Word, Excel, Power Point)
  • Must possess excellent verbal, written and interpersonal communication skills
  • Must be self-motivated and able to work effectively in a team environment
  • Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
  • Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
  • Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
  • Must possess ability to receive constructive feedback and demonstrate accountability
  • Must possess critical thinking, problem solving skills and good judgment
  • Working knowledge of CRM software, eg Salesforce, preferred
  • Prior Education Sales/Enrollment experience preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter

Shorelight is an Equal Opportunity Employer.

Apply
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Temporary Admissions Assistant (Global)

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Reporting to the Assistant Manager, Admissions,  the temporary Admissions Assistant is responsible for the entering student application data into Shorelight’s CRM, conducting data audits in the system and prepping applications for the admissions team to evaluate and process. This is a 6 month temporary position.

Essential Functions

  • Working in Shorelight CRM to prepare applications for the Admissions team to process
  • Assist with the development and maintenance of data quality and integrity
  • Assist with other aspects of the application process as needed by the Admissions team
  • Assist with foreign credential evaluation and academic eligibility assessment
  • Assist with the streamlining and triaging of Admissions-related inquiries, tasks, and other communications

Minimum Qualifications

  • Bachelor’s Degree
  • Knowledge of international student services within a higher education setting preferred
  • Proficient in working with CRM systems such as Salesforce preferred
  • Previous experience with database software and/or previous international education and admissions experience preferred
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the work day

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply
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Assistant Director of Enrollment Services

Remote , Work from Home , United States
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Shorelight is seeking a qualified professional to lead the overall strategy, build-out and delivery of global operations of services provided by the Enrollment Services teams.  Under the direction of the Director of Enrollment Services, the Assistant Director of Enrollment Services (Assistant Director) is responsible for contributing to, and executing a strategic plan, that drives optimized conversion of students throughout the enrollment funnel through a high-touch concierge telesales model facilitated by a technology-enabled CRM solution.

The Assistant Director provides leadership and direction for the global enrollment services team; oversees the administration of quality customer-oriented services aligned with Shorelight; and directs, supervises and evaluates staff relative to areas of assignment. 

This cross-functional leadership role works collaboratively with regional Recruitment, Direct Channel, Admissions and Marketing teams, and Shorelight’s partner campus teams to provide an optimal enrollment experience and services leading to optimal student conversion and success.

Essential Functions
Strategic and Operational Leadership

  • Assist the Enrollment Services Director in the development and implementation of an effective Enrollment Services strategy that drives a culture of data-driven conversion efforts and concierge service across the enrollment funnel.
  • Work collaboratively with the Senior Director of Campus Enrollment Operations to identify, develop and implement enhancements & improvements within the ES function as part of the Signature Student Experience.
  • Assist with the planning, implementation, evaluation and continuous improvement of enrollment services that support the enrollment needs of students.
  • Working collaboratively with campus SSD’s and Admissions Directors to manage day-to-day service operations, promoting continuous training to the Enrollment Services advisors and effectively managing workflow as determined by enrollment cycles.
  • Assist with the monitoring and reporting of enrollment conversion progress, pipeline growth, campaign outcomes and other indicators of enrollment trends within the Shorelight portfolio.

Student/Stakeholder Engagement

  • Working closely with campus SSD’s and Admissions Directors – design, manage and help to facilitate a series of engaging and informative pre-departure webinars and events.
  • Design and manage a series of engaging and informative post-confirmation conversion campaigns and events in collaboration with campus teams and marketing.

Knowledge management & Training

  • Work collaboratively with others to support the build out of the Enrollment Services knowledge base that enables the scale growth of enrollment services in multiple languages and multiple regions, leveraging a single-source operation “playbook” for admissions to campus arrival.
  • Develop, enhance and carry out continuous immigration and visa preparation training amongst the enrollment services team and other stakeholders / selected channel partners.
  • Stay current on the industry, Shorelight’s products/services, competition, and trends – managing a small caseload each intake.

Technology management

  • Work in close collaboration with the Senior Director of Campus Enrollment Operations and Engineering to examine, evaluate and make recommendations for technical innovations and tech-based services required to enhance service delivery, workflow and scalability.
  • Maintain a data-driven approach to conversion, monitoring enrollment trends and using technology systems to refine processes and manage melt.

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement.
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals.
  • Provide coaching, counseling, and corrective action (when necessary) to team members.
  • Foster a culture that reflects Shorelight’s values.

Measures of success:

  • Increase conversion from confirmation to enrollment year-on- year.
  • High rates of pre-payment across all regions.
  • High rates of visa success across all regions.
  • Creation of new initiatives to ensure increased conversion and retention.
  • Exceeding performance indicators for pre-arrival student satisfaction.

Minimum Qualifications

  • Bachelor’s degree or equivalent Professional Qualification.
  • 5+ years of experience in the higher education / international recruitment industry.
  • Strong customer service and account management skills; proven ability to foster exemplary customer service ethic within the global teams.
  • Experience in a Key Account Management environment delivering outstanding levels of customer service to multiple, high value, stakeholders.
  • Strong working knowledge of key international markets, programs and products.
  • Proven track record of working collaboratively in a matrix governance model.
  • Strategic-minded and sales-driven, strong drive for results, pressure-resilient.
  • Strong communication skills and ability to work in fast-paced environment where multi-tasking and attention to detail are essential.
  • Demonstrated project organization skills, including the ability to multi-task, balance priorities, set and manage timelines for deliverables with minimal supervision.
  • High proficiency with technology and reporting programs/systems, specifically Salesforce.
  • Detail and data-oriented and entrepreneurial

Preferred Qualifications

  • Prior experience in an admissions/sales role in the higher education or international education sector or related field
  • Working knowledge of CRM software (e.g., Salesforce)
  • Experience living, working, or studying overseas

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply
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Temporary Admissions Assistant (Global)

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Reporting to the Assistant Manager, Admissions,  the temporary Admissions Assistant is responsible for the entering student application data into Shorelight’s CRM, conducting data audits in the system and prepping applications for the admissions team to evaluate and process. This is a 6 month temporary position.

Essential Functions

  • Working in Shorelight CRM to prepare applications for the Admissions team to process
  • Assist with the development and maintenance of data quality and integrity
  • Assist with other aspects of the application process as needed by the Admissions team
  • Assist with foreign credential evaluation and academic eligibility assessment
  • Assist with the streamlining and triaging of Admissions-related inquiries, tasks, and other communications

Minimum Qualifications

  • Bachelor’s Degree
  • Knowledge of international student services within a higher education setting preferred
  • Proficient in working with CRM systems such as Salesforce preferred
  • Previous experience with database software and/or previous international education and admissions experience preferred
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the work day

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply
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Cleveland State Global – Director of Admissions

Cleveland , Ohio
Description

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.

Job Overview

The Director of Admissions manages all student admissions at Cleveland State Global. He or she serves as the primary liaison with the Cleveland State University admissions teams and the Center for International Services and Programs office. The Director supervises a team of admissions staff in the Cleveland State Global office and hires temps as needed. The Director must be a self-directed individual with a demonstrated history of effective leadership. He or she must show excellence in problem solving, oral and written communication, and a strong attention to detail. This position reports to the Managing Director of Cleveland State Global, with a secondary reporting to the Senior Director of Campus Enrollment Operations in Shorelight’s Central Admissions office.

Essential Functions

Admissions

  • Serve as primary advocate for Shorelight’s mission by working with field experts to improve and execute on core values of the Shorelight admissions team
  • In concert with university admissions operations, coordinate all aspects of the application flow for Cleveland State Global applicants, with a keen eye to streamlining process
  • Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students
  • Ensure consistent quality of applications being delivered to university audience, including regular tracking, forecast, and analysis
  • Oversee new application case escalation to the appropriate academic or faculty personnel
  • Serve as Admissions lead and relationship manager on new program development, including admissions criteria, processes, and implementation
  • Lead biannual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the goal of optimizing existing processes at the partnership level
  • Develop, document, and communicate local campus policies related to admissions and enrollment management
  • Perform other duties as directed by the Managing Director and the Shorelight Senior Director of Campus Enrollment Operations

Relationship Management

  • Serve as primary relationship manager of critical university personnel, including but not limited to Vice President of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official; support partnership relationships with other key stakeholders in the enrollment process across the university
  • Serve as primary relationship manager to all graduate department chairs running a Masters Accelerator Program
  • Chair the Enrollment Services Committee (ESC), maintain a regular cadence of ESC meetings at the undergraduate and graduate levels, and communicate updates to the partnership Steering Committee and the wider Shorelight audience

Data and Technology

  • Coordinate data and file transfer into the university Student Information System
  • Work with university IT and engineering personnel to improve systems integration
  • Coordinate communications with Shorelight representatives and agents post-application deposit
  • Oversee I-20 packaging and delivery, including management of Cleveland State Global admissions staff and/or student workers involved in the process

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values

Minimum Qualifications

  • Bachelor’s degree
  • 5+ years of experience with international student transcript evaluation
  • 3+ years of leadership and management experience of a growing admissions team
  • Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, or other related CRM systems
  • Knowledge of international student services within a higher education setting
  • Demonstrated excellence in managing projects and leading process
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Eligibility to work in and travel in and out of the United States without sponsorship

Preferred Qualifications

  • Master’s degree in international education–related field
  • 5+ years of experience in international admissions–graduate admissions
  • Experience living in another cultural context and/or fluency in a second language
  • Enthusiasm for working with international students and the professionals who serve them
  • Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Cleveland State Global is an Equal Opportunity Employer.

Apply