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Job Department: Admissions/Enrollment Services

Job department: Admissions/Enrollment Services

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Shorelight Education — Assistant Manager, Campus Admissions Operations

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Assistant Manager, Campus Admissions Operations, supports the growth and optimization of the campus admissions function on each of Shorelight’s partner campuses. Reporting to the Director of Campus Admissions Operations, the Assistant Manager, Campus Admissions Operations, is a key liaison to all campus admissions staff across Shorelight’s partner portfolio. This role monitors and supports the health and functionality of each campus admissions operation and develops best practices across the portfolio. The individual in this position is a self-directed professional with excellent problem-solving, communication, and detail-oriented skills. 

Essential Functions

  • Coordinate informational updates across campuses; develop and manage enhanced admission services across all partnerships
  • Support the maintenance of the master admissions requirements and policy that governs departmental (campus, central, and global) admissions operations across all partnerships
  • Assess current admission policy and procedures on each campus to align admission requirements and processes across the portfolio that will encourage partner growth and sustainability
  • Support Assistant Directors of Admissions and Admissions Officers across the portfolio in their optimization of processing protocol
  • Research and organize admission policy and procedures leveraged through Spark, Shorelight’s knowledgebase, for sharing partnership-wide best practices; manage this knowledge database for continued use by Enrollment Management and collaboration with recruitment and implementation
  • Work collaboratively with the campus admissions operations team to track and measure department Key Performance Indicators (KPIs) to quantify and qualify admissions performance against academic year and fiscal year strategic goals
  • Use Salesforce to review and task action based on internal workflow across the portfolio
  • Cultivate cross-departmental relationships to ensure continuity in campus admissions support throughout the student lifecycle


Minimum Qualifications

  • Bachelor’s degree supplemented with relevant work experience
  • Knowledge of international student services within a higher education setting
  • Well-rounded knowledge of CRM systems, mainly Salesforce
  • Exemplary customer service, presentation, and public speaking skills
  • Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
  • Demonstrated project organization skills, including the ability to multitask, balance priorities, set and manage timelines for deliverables
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Experience using Microsoft Office programs and databases
  • Ability to be based full-time in Boston with 10% domestic travel as needed

Preferred Qualifications

  • Strong working knowledge of one or more of the following languages: Mandarin Chinese, Arabic, Spanish, Brazilian, Portuguese

 
Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity 

Shorelight Education is an Equal Opportunity Employer.

Apply
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Admissions Assistant

Shanghai , China
Description

 

Admissions Assistant

 

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

 

Job Overview

Reporting to the China Admissions Manager, the Admissions Assistant is responsible for the entering student application data into Shorelight’s CRM, conducting data audits in the system and prepping applications for the admissions team to evaluate and process.

Essential Functions

  • Work in Salesforce to prepare applications for the Admissions team to process
  • Assist with the iTEP administration
  • Assist with the GPA calculation
  • Assist with Channel Partner allocation
  • Assist with auditing tasks at demand to maintain data quality and integrity within Shorelight’s CRM
  • Assist with other aspects of the application process as needed by the Admissions team

Minimum Qualifications

  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Proficient in working with CRM systems such as Salesforce
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the work day 
  • Bachelor’s Degree

 

Preferred Qualifications

  • Knowledge of international student services within a higher education setting
  • Previous experience with database software and/or previous international education and admissions experience preferred

Application Process

Interested candidates should submit a resume and cover letter to recruitmentchina@corporate.shorelight.com.

Shorelight Education is an Equal Opportunity Employer.

Apply
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Adelphi University International – Admissions Officer

Garden City , New York
Description

About Us

Adelphi International is a partnership between Adelphi University and Shorelight Education. The mission of the International Accelerator Program is to immerse international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their degrees.

Job Overview

The Admissions Officer assists with the admissions of international students for both Direct and  International Accelerator Programs (IAP). Reporting to the Associate Director of Admissions, the Admissions Officer possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstratesoutstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

  • Process applications and documents and forward them to university partners via integration tools
  • Assist in reviewing applications, transcripts, and other documents required for international student admissions
  • Review daily reports to manage and maintain the processing of applications and offers are meeting required deadlines
  • Coordinate I-20 process with partner university admissions staff
  • Prepare acceptance packet mailings
  • Develop and run data reports for routine reporting to relevant stakeholders
  • Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
  • Other duties as assigned

 

Administrative Support

  • Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
  • Review and coordinate mail and documentation on a daily basis
  • Respond to e-mail and phone inquiries
  • Assist with webinars for future students
  • Process requests for information packets and prepare mailings to prospective students
  • Participate in weekly staff meetings

Minimum Qualifications

  • Bachelor’s degree in higher education, international education, or related field
  • 1+ year(s) Admissions experience, including working knowledge of university admissions processes
  • Knowledge of international student services within a higher education setting
  • Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
  • Demonstrated ability to complete projects in a timely manner
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Expertise with Microsoft Office programs
  • Experience with Banner and/or Salesforce
  • Strong working knowledge of PeopleSoft software
  • Strong working knowledge of one or more foreign languages
  • Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
  • Ability to demonstrate sound business acumen and meet performance targets

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Adelphi University International is an Equal Opportunity Employer.

Apply
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Assistant Manager Admissions

Dubai , United Arab Emirates
Description

Key Responsibilities

  • Supervises a team of Admissions Officers/Specialists/Assistants in their daily activities as directed by the Admissions Manager
  • Assesses student academic credentials, reviews application documents, evaluates and renders decisions for admission
  • Utilizes administrative systems to look-up admissions requirements, enter and maintain application data, and create reports to monitor workflow and application status
  • Assist with the defining, maintaining and communicating admissions processes and policies to/from Global or Campus Admissions, and Regional Admissions/Recruitment teams
  • Assist with other aspects of admissions operations as requested by the Global Admissions Operations team
  • Collaborates with the Manager, Admissions Operations, and regional Recruitment Director on region-specific admissions processes or projects.
  • Collaborates with Assistant Director of Training, Global Admissions Operations, to provide training and onboarding of new Admissions Team members

Qualifications

  • Highly proficient in English verbal and communication skills
  • Bachelor’s Degree required; Master’s degree in higher education, international education, or related field preferred
  • Previous supervisory experience preferred
  • Experience with Salesforce, database systems, and Microsoft software (Excel, Word, Powerpoint)
  • Experience working in secondary or higher education industry
  • Knowledge of international post-graduate and undergraduate transcript and language credentials
  • Exemplary customer service, presentation, and public speaking skills
  • Excellent organizational skills and strong attention to detail
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 Shorelight Education is an Equal Opportunity Employer.

Apply