Job Department: Engineering & Technology

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit, American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Vice President of Software Engineering (VP of Software Engineering) oversees enterprise architecture, contributes to technology strategy, and drives aspects of software development, including development process and methodologies, setting goals, budgets, and timelines for projects.  He or she will provide overall leadership and management of the Software Engineering organization. This role partners with the senior leadership team to conceive and implement technology solutions and help accomplish companywide mission of reinventing international education.  The VP of Software Engineering is a strategic thinker and problem solver with excellent written and verbal communication skills and a proven ability to make executive-level presentations at all levels of an organization to both technical and non-technical individuals.  This position reports to the Chief Technology Officer.

Essential Functions

Technology Systems and Architecture

• Responsible for software development and end-to-end delivery for products and services across the Technology organization
• Offer strategic guidance on application solutions, architectures, integration strategies, governance, quality assurance, and business support processes
• Drive architecture strategy and vision across the entire portfolio of the Shorelight products
• Be an active member in the investment prioritization process to ensure prioritization decision making is aligned with the architecture strategy
• Stay current with the technology trends, latest development tools, and the best design standards

Strategic Planning

• Understand the company’s ongoing strategic priorities to influence and guide leaders and employees toward solutions that improve business outcomes
• Evaluate the team structure and annual strategy and priorities for continual improvement of the efficiency and effectiveness of the group
• Set operational strategy and lead long-term operational forecasting and planning for the Technology & Engineering Department
• Build relationships with business partners, internal, and external

Fiscal Operations

• Drive technology team performance and accountability to Technology team roadmap and corporate KPIs
• Estimate and optimize the Software Engineering budget
• Create and manage ancillary revenue opportunities across the company
• Identify changes/opportunities/revenue lines

People Management

• Attract, develop, and retain team members to ensure productivity and engagement
• Engage in talent management activities such as goal setting, performance evaluations, development planning, and ongoing feedback to develop team members and achieve organization goals
• Provide coaching, counseling, and corrective action (when necessary) to team members
• Foster a culture that reflects Shorelight’s values

Minimum Qualifications

• Bachelor’s degree in computer science, engineering, or a related subject
• Demonstrated ability to influence, collaborate, and negotiate with executives outside of one’s own business unit
• Record of leadership delivering strategic, financial, and operational objectives
• Proven ability to recruit, lead, motivate, coach, develop, and retain senior-level staff
• Strong technical background and hands-on experience architecting and building cloud-based, distributed, and horizontally scalable solutions
• Proven ability to drive an entire software development process from concept, architecture design, development, and QA to deployment of complex web-based and mobile applications
• Experience with the technology stack, including AWS, Postgres, Java/Spring, Node.js, and React.js
• Experience integrating with Salesforce or similar CRM products to develop client or business solutions
• Experience in planning and executing projects using Agile/Scrum methodology
• Knowledge and experience working with open-source technologies
• Knowledge of security practices and systems required to manage highly sensitive data
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s degree in computer science, engineering, or a related subject
• Certifications in leading-edge or primary technology areas
• Prior experience at executive level

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Director of Software Engineering leads a group of software engineers, who will be assigned to a number of teams working on a range of products. This position will direct the software engineering function, looking for opportunities for code/component sharing to improve efficiency and quality of development deliverables. This position will also work with the Product Management team to agree to scope of deliverables and timeframes, with the Quality Assurance team on automated and manual testing strategies, and with the Infrastructure team on deployment architectures to promote efficient use of cloud resources. In addition, this position will work closely with the Data Architecture and Quality team to ensure alignment of product architecture and design decisions and well as with the Information Security team to ensure products conform to secure coding and architecture best practices and risks are managed appropriately. This position reports directly to the Senior Director of Software Engineering.

Essential Functions

Product Delivery

• Lead the end-to-end delivery of product deliveries, including planning, assessment, design, development, integrating, testing, and deployment
• Manage the development of project definition and scope with Product Management and internal applicable stakeholders 
• Develop, communicate, and implement risk mitigation plans, complete documentation to effectively monitor risk, and ensure accountability and responsibility
• Provide visibility and cross scrum team insights
• Manage execution of projects using Agile sprints to ensure the project is delivered on time and aligned with customer expectations

Technical Leadership

• Provide technical consultation as well as expertise to Product Managers
• Communicate architectural vision to both business leadership and engineering groups
• Evaluate tools, processes, software platforms and systems to improve the efficiency, scalability and quality of Product Development for the company
• Ensure consistent coding and quality standards are followed, while embracing software engineers’ creativity

People Management

• Recruit, develop, and retain team members to ensure productivity and engagement
• Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
• Provide coaching, counseling, and corrective action (when necessary) to team members
• Foster a culture that reflects Shorelight’s values

Minimum Qualifications

• Bachelor’s degree, preferably in computer science, engineering, or a related subject
• 10+ years’ experience implementing modern web and mobile products
• Experience in running software development teams
• Experience with leading talented software engineers – recruiting, motivating, inspiring, guiding, coaching
• Experience in planning and executing projects using Agile/Scrum methodology
• Experience working with remote third-party development teams
• Experience with React/Redux, React-Native, Java microservices and frameworks like GraphQL, Apollo, Relay and Service Oriented Architectures using tools like Kafka, RabbitMQ.
• Experience with mobile product development and deployment
• Experience with Internationalization and deployment of products
• Possess excellent written and verbal communication skills to make executive-level presentations to stakeholders and organizational leadership
• Ability to learn and adopt new technologies as well as stay current on existing ones, pursuing experience and certifications in leading-edge or primary technology areas
• Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

• Master’s degree, preferably in computer science, engineering, or a related subject
• Experience in designing and implementing products that interface with SFDC is a plus

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Business Systems Administrator ensures the team is maximizing efficiencies and capitalizing on the full features and benefits of the Salesforce (SFDC) and Enterprise systems based on business needs. The Business Systems Administrator interfaces directly with internal stakeholders to understand their needs so to administer and enhance the system accordingly. As the main point of contact for users, keeping current on new releases and AppExchange solutions as well as promoting adoption is critical. 

This individual excels in problem solving, oral and written communication, and attention to detail. The ability to envision and implement continual process improvement and high-level customer service skills is essential. He or she demonstrates exceptional technical skills, the ability to work independently, and a strong teamwork ethic. This role reports to the Director, System and Software Management.

Essential Functions

Salesforce Administration

• Monitor, triage, and address incoming user requests using the IT Support Portal
• Configure and maintain custom objects, page layouts, data validation rules, custom workflows, approval processes and installed packages
• Manage data imports, database de-duping, and cleanup
• Manage the integration of applications connected to SFDC, including but not limited to Marketo, Adobe Sign, In-house Admissions Portal, and FormAssembly
• Engage with business stakeholders (SFDC users and integration systems users) to gather and analyze requirements as well as to propose solutions that leverage SFDC functionality
• Translate approved solutions into actionable deliverables within the respective systems, ensuring high levels of quality, accuracy, and process consistency
• Manage new releases of SFDC and efficiently roll out new features from testing through production
• Create and maintain user roles, profiles, and hierarchies
• Maintain systems security by sharing rules and security levels with end users
• Monitor usage and mentor users or groups needing assistance
• Develop process documentation and field maps

Enterprise Systems Administration

• Provide system administration and development support for SAAS CRM, ERP, intranet platforms, and other systems as they are implemented
• Work with Human Resources and IT support teams to ensure correct provisioning and deprovisioning of accounts in all designated systems during the onboarding and offboarding processes
• Perform system security audits and work closely with Security department to maintain compliance
• Create new reporting capabilities and respond to ad hoc reporting requests, as needed

Minimum Qualifications

• 2+ years of Salesforce administration experience
• Salesforce Administrator ADM-201 certification
• In-depth knowledge of the standard capabilities of SFDC
• Experience with SFDC integration with external systems
• Strong reporting background using standard reporting tools
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Salesforce Administrator ADM-301 certification
• Deep familiarity with a broad suite of cloud-based and SAAS applications in a business environment

Application Process:

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

• Provide real-time support and system administration for learning management, mobile student information applications and instructional technology platforms deployed globally.
• Assist development team in identifying and resolving issues
• Understanding of assigned applications – functional and technical to support, bug fixes, upgrades & content creation and other project support functions
• Perform incident troubleshooting, analysis and diagnosis based on symptoms, existing knowledge base, review of code, technical process flow, inputs, etc. of assigned applications.
• Assist developers in the identification and resolution of application or process related defects or issues ensure incidents and development requests are appropriately logged.
• Assist with Root Cause Analysis (RCA) efforts (prioritize problems, identify and validate RCA) and if needed document and identify work-arounds.
• Assist in the development and facilitate continuous monitoring of core systems, processes and integrations.
• Proactively research and escalate any abnormalities in order to mitigate system issues and/or downtime.

• BA/BS Degree in Computer Science and/or related work experience
• 5+ years of experience, preferably Tier 2 System Support or have a Development background
• Experience in SDLC, including system design, implementation and testing as well as maintenance and support
• Excellent Communication Skills
• Strong analytical and logical thinking skills
• Experience with web, desktop and mobile applications
• Experience running on-call support
• Ability to work under stress, sometimes during nonstandard work hours
• Excellent verbal communication, written communication, and presentation skills
• Deep familiarity with Windows 10 and Mac OSX operating systems as well as a broad suite of cloud-based and SAAS applications in a varied global environment
• Strong technical, multitasking, and interpersonal skills
• Eligibility to work in, and travel freely to and from, the United States without sponsorship

• Provide real-time support and system administration for learning management, mobile student information applications and instructional technology platforms deployed globally.
• Assist development team in identifying and resolving issues
• Understanding of assigned applications – functional and technical to support, bug fixes, upgrades & content creation and other project support functions
• Perform incident troubleshooting, analysis and diagnosis based on symptoms, existing knowledge base, review of code, technical process flow, inputs, etc. of assigned applications.
• Assist developers in the identification and resolution of application or process related defects or issues ensure incidents and development requests are appropriately logged.
• Assist with Root Cause Analysis (RCA) efforts (prioritize problems, identify and validate RCA) and if needed document and identify work-arounds.
• Assist in the development and facilitate continuous monitoring of core systems, processes and integrations.
• Proactively research and escalate any abnormalities in order to mitigate system issues and/or downtime.

• BA/BS Degree in Computer Science and/or related work experience
• 5+ years of experience, preferably Tier 2 System Support or have a Development background
• Experience in SDLC, including system design, implementation and testing as well as maintenance and support
• Excellent Communication Skills
• Strong analytical and logical thinking skills
• Experience with web, desktop and mobile applications
• Experience running on-call support
• Ability to work under stress, sometimes during nonstandard work hours
• Excellent verbal communication, written communication, and presentation skills
• Deep familiarity with Windows 10 and Mac OSX operating systems as well as a broad suite of cloud-based and SAAS applications in a varied global environment
• Strong technical, multitasking, and interpersonal skills
• Eligibility to work in, and travel freely to and from, the United States without sponsorship

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Senior Data Engineer translates business requirements into data solutions. This includes the design, development, and deployment of batch and near-real-time data processing, with a primary focus on maintaining the back-end components that support the company’s data warehousing and CRM system integration.  He or she requires demonstrated technical and functional skills in data management, including ETL, and data warehousing and data wrangling, combined with in-depth analytical and production support experience.  Effective oral and written communication skills are essential along with creative-thinking skills and an ability to use data to inform all decisions.

Reporting to the Director of Data Architecture, the Senior Data Engineer leads user acceptance testing, deploys to production environments, and guides and supports other Data Engineers on the team. He or she must follow the defined development standards and best practices and attend code reviews to assure compliance.

Essential Functions

Data Integration

• Design, develop, and test data integration processes among business systems and data warehouses in multiple DBMS environments, including cloud-based systems
• Design, develop, and test system integrations among enterprise front-and back-office applications (ERP, CRM, Financial, Planning, and other systems)
• Prepare documentation and flow charts of systems, business processes, and databases
• Lead solutioning and participate in data modeling design sessions

• Implement code changes based on system specifications
• Analyze problems and propose solutions
• Work with DBAs and Data Architects to implement database changes
• Support and take direction from Data Architects and Principal/Lead Data Engineers
• Mentor and guide junior Data Engineers
• Lead system and user testing, as well as production launches

Operational Support

• Monitor batch jobs and resolve any issues in a timely manner
• Look for opportunities to enhance existing code and processes as well as overall data quality improvements
• Test and troubleshoot business reporting for end users in Tableau, Microsoft PowerBI, and other BI tools
• Assist power users in their understanding of the Enterprise Data Model and usage of the Enterprise Data Warehouse

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

• Bachelor’s degree in information systems, information technology, computer science, or related field
• 7+ years of experience in data management and ETL design/development
• Experience in database development using Amazon Redshift, DB2, SQL Server, and/or Oracle
• Strong SQL scripting skills, including procedural languages such as PL/SQL and T-SQL
• Experience with ETL tools such as Informatica, SSIS, and Pentaho PDI
• Experience in working with large-scale data warehousing and complex transformations
• Experience in working with dimensional models
• Experience using a software development lifecycle (SDLC) methodology
• Knowledge of Stored Procedures/Unix scripting knowledge
• Knowledge of implementing adequate controls for balancing
• Must have solid understanding of relational database design
• Experience with BI and reporting platforms such as Business Objects, Crystal Reports, Tableau, PowerBI, and Cognos
• Entrepreneurial mindset and passion for emerging technologies
• Ability to collaborate with stakeholders from local, national, and international constituencies
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s degree in information systems, information technology, computer science, or related field
• Knowledge of Salesfoce.com data model
• Experience with Informatica Cloud

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Desktop Support Specialist delivers direct, end-to-end technology support to Shorelight employees while providing excellent levels of service and support to the Shorelight community. This position acts as the first-line technical support contact for the Boston headquarters so excellent verbal and written communication skills along with strong technical, multitasking, and interpersonal skills is essential.  The Desktop Support Specialist works closely with Human Resources to ensure that laptops and onboardings are provisioned, scheduled, and delivered with 100% accuracy.

Essential Functions

Technical

• Maintain and develop strong technical expertise in key technologies in use within Shorelight, which includes areas such as operating systems, browsers, voice and data networking, Zoom, Outlook email client, Office 365, Okta, and the like
• Troubleshoot and resolve IT issues via phone, Web, and in-person channels
• Contribute to Help Desk process documentation
• Maintain familiarity with current and upcoming technology trends in mobile, desktop OS, etc.
• Demonstrate initiative in recommending enhancements and improvements to the IT infrastructure
• Help maintain a current inventory/asset system of all computer hardware and software

 Support & Customer Service

• Actively monitor onboarding pipeline and ticket queues, and ensure that all requests are handled in accordance with Shorelight’s service delivery standards
• Escalate tickets proactively to responsible senior team members or specialists
• Demonstrate high degrees of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills
• Assume other duties as required

Minimum Qualifications

• 2–4 years of experience in IT or a related field, with a strong background in operating systems, desktop support, security, networking, system administration, programming and scripting, and other IT technology areas
• Familiarity with Windows 10 and Mac OSX operating systems as well as a broad suite of cloud-based and SAAS applications in a business environment
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Previous support or customer service experience or training

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.