Student Accounts Specialist
About Us
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
Job Overview
The Student Accounts Specialist manages student accounts for all partnerships. The role acts as a point of contact for all students’ account inquiries. He or she is fiscally responsible and looks for opportunities to improve operational practice to align with financial goals. Reporting to the Accounting Manager, the Student Accounts Specialist is a strategic thinker and problem solver with strong attention to detail and a proven customer service approach to working with others.
Essential Functions
- Process student payments into Salesforce and prepare journal entries for cash in Netsuite
- Assist campus team with ensuring student financial accounts are accurate in both SalesForce and in NetSuite
- Work closely with the Campus Teams along with the Director of Sponsor Relations to ensure accurate invoicing of sponsors as well as monitor and analyze Accounts Receivable
- Review refund requests to ensure student is eligible and refund is within policy
- Work with AP on payments and timing of refunds and payments transaction
- Work with Accounting Manager to provide refund analysis to Executive Team on a quarterly basis
- Support accounting team with providing excellent customer service to Campus Operations, Enrollment Services, and Recruitment teams through consistent, courteous, and timely communication regarding account/payment status, inquiries, refund requests, and disputes
- Assist with corporate audit readiness and other projects as assigned
- Help to improve internal processes, systems, and procedures
Minimum Qualifications
- Bachelor’s degree in business-related field
- Proven expertise using Microsoft Office products, primarily Excel
- Detail oriented, with exceptional organization and communication skills
- Strong problem-solving and analytical skills
- Ability to adapt to changing business needs and manage multiple priorities
- Ability to work both independently and as part of a team
- Ability to communicate effectively with all levels in the company
- Customer service focused, with demonstrated ability to communicate courteously and timely
- Eligibility to work in, and travel freely to and from, the United States without sponsorship
Preferred Qualifications
- Experience with a CRM system such as Salesforce
- Experience working with accounting software such as NetSuite
- Experience working successfully with non-native English speakers
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Background Check Required–Education, Criminal, Identity
Shorelight is an Equal Opportunity Employer.