• Responsible for facilitating internal and external enrollment services committees and working groups.
• Responsible for advocating for access-oriented enrollment policies and processes that deliver on the core values and prioritizes outstanding outcomes for our students.
• Manage the development and approval process of launch governance documentation related to admissions policies, processes and criteria ensuring alignment with internal and industry best practices coordinating with Shorelight admissions and recruitment teams
• Collaborate cross-functionally with internal stakeholders; primarily Admissions, Recruitment, and Marketing to monitor launch outcomes and identify opportunities for optimization of partnership and product launches
• Manage and develop transition plans post-implementation coordinating with admission teams and university partners ensuring a seamless knowledge transfer and handoff process of policies, documentation, and procedures

• Support Director, University Programs with expert analysis on key trends, performance metrics, and opportunities for implementation and product enhancements
• Provide expertise on international admissions best practices, acting as a resource for internal and external stakeholders
• Provide expertise on immigration policies and practice, acting as a resource for internal and external stakeholders
• Serve as a credentialed voice of admissions policy authority when communicating training and marketing materials to the admissions and recruitment team
• Consult with the partner PDSO in determining the feasibility of I20 issuance for new programs and works to construct viable alternatives following current best practices

• Serve as admissions lead on multiple projects simultaneously managing program implementation and optimization of enrollment services functions
• Identify and document essential launch criteria and documentation related to admissions operations
• Responsible for the completion of critical launch essential tasks as identified in project plans
• Collaborate with the Operations Analyst to document and optimze end-to-end enrollment and immigration workflows

• Bachelor’s Degree
• 5+ years of experience in the university education/admissions industry
• Experience in international admissions-graduate admissions
• Demonstrated success in establishing processes and continuously improving upon them
• Knowledge of international student transcript evaluation and best practices
• Experience working with others from diverse cultures who have various levels of English proficiency
• Demonstrated ability to take initiative, perform multiple assignments, and complete projects in a timely manner
• Experience managing multiple projects simultaneously demonstrating strong organizational and planning skills and attention to details
• Willingness to travel nationally and overseas occasionally
• Proficiency with technology, including CRM and SIS systems (Salesforce, PeopleSoft, Banner, Wrike, Jira)

• Experience as a DSO or PDSO
• Experience with CRMs, Salesforce, Banner, Slate, 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

 

Shorelight is an Equal Opportunity Employer.

Operations Analyst, Partner Implementation
Remote, US

About Us:

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Partner Implementation team is one of three functional units of the Global Solutions department with a focus on launching new partners and programs and last-mile business development activities. Reporting directly to the Executive Director, Partner Implementation, the Operations Analyst is responsible for broad oversight and support of systems, operations, and workflow that support the work of the Implementation team and new launches. This role will support special projects across the Global Solutions Team as needed.

 

Essential Function

Operations and Systems Administration

• Lead the business scoping of new processes and systems to benefit new launches and internal departmental operations.
• Technical liaison to Shorelight Engineering and Technology teams as well as partners and third-party stakeholders. 
• Responsible for creating highly prescriptive business workflow, operations, and governance documentation for relevant stakeholders.
• Analyze complex business problems to identify and implement streamlined solutions, exhibiting a high level of analysis, creativity, and resourcefulness.
• Assess internal workflows to identify and document solutions for areas of operational efficiency
• Oversee onboarding and training of team members to new software and/or processes

Data and Document Management

• Create and maintain communications and operational templates for use across the implementation team. 
• Work with both internal and external stakeholders to review data imports and exports for systems integral to the student life cycle.
• Document and measure internal workflows to better inform capacity and implementation planning 

Quality Assurance

• Responsible for system readiness requirements, user testing plans, and timelines.
• Become knowledgeable in all aspects of the company’s business platforms to ensure the systems are being optimally used to their fullest capacity for implementation operations and new launches.
• Create and manage queries and reports for the purpose of measuring, analyzing, and assessing data and results.

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security.

Minimum Qualifications

• Bachelor’s Degree
• 3+ years of experience in the university education/admissions industry
• Proficiency with business systems and specialized software, including CRM and SIS systems (Salesforce, PeopleSoft, Banner, Wrike, Jira, Slate, Monday, Lucidchart)
• Proven track record identifying and implementing improvements to streamline and/or automate complex processes
• Experience working with others from diverse cultures who have various levels of English proficiency
• Demonstrated ability to take initiative, perform multiple assignments, and complete projects in a timely manner
• Experience managing multiple projects simultaneously demonstrating strong organizational and planning skills and attention to details
• Willingness to travel nationally and overseas occasionally

 

Preferred Qualifications

• Advanced Degree or certification in relevant field
• Experience working with international students
• Project management experience

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

 

Shorelight is an Equal Opportunity Employer.

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Partner Implementation team is one of three functional units of the Global Solutions department with a focus on launching new partners and programs and last-mile business development activities. Reporting directly to the Executive Director, Implementation, the Onboarding Manager is responsible for the end-to-end new partner experience. This role will support special projects across the Global Solutions Team as needed.

 

Essential Functions

• Manage the preboarding, onboarding, and account management transition process for new partners. 
• Work closely with new partners to fulfill new partner launch essentials.
• Develop and maintain onboarding documents and communication plans.
• Responsible for conducting partner launch surveys and leading assessment process.
• Finding solutions for optimizing the new partner onboarding process and collaborating with Operations Analyst and the broader team to implement them.
• Managing, assigning, and conducting onboarding meetings, product tours, company presentations, and product demos.
• Collaborate with the Project Operations Manager and other members of the team to organize and communicate the launch plan. 
• Understanding partner context, and informing an onboarding that optimizes outcomes. 
• Collaborate with SGS and cross-functional stakeholders to develop resources and toolkits.

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

 

 

Minimum Qualifications

• Minimum 3 years of experience in customer onboarding, communications, customer service and support, sales, account management, or customer success. 
• Minimum 3 years of experience in an international higher education environment.
• High emotional intelligence and empathy skills.
• Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
• Strong analytical and goal-oriented mindset backed by basic-to-advanced project management skills.
• Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.

 

Preferred Qualifications 

• Completion of training or courses in customer success 
• Project management experience
• Proficient in business systems, e.g. CRMs, specialty onboarding platforms

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

 

Shorelight is an Equal Opportunity Employer.

About Us:

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

Job Overview:

The Implementation Coordinator will assist in a wide range of projects as they relate to launching new university partners and programs. Reporting to the Senior Manager – Student Services and Implementation, the Coordinator will collaborate cross-functionally as well as with university partners, to support the build of new programs and processes. A successful candidate will be detail-oriented and enjoy working at a fast pace and often independently to meet critical deadlines.

Essential Functions:

• Support program build within multiple operational systems, including CRMs, form-building, project management software, etc.
• Assist with admissions systems development, adhering to the high standards of Shorelight and partner universities, and work to continuously improve those systems
• Coordinate purchasing and task management related to student arrival, housing and accommodations, orientation, and marketing,
• Monitor, track, and report on student communication, troubleshooting and resolving issues with attention to detail
• Other special projects

Minimum Qualifications:

• 2+ years of administration experience, including managing multiple tasks and demonstrating strong time management and organization
• Bachelor’s degree in international/global studies, international business, business administration, higher education management, international education management, or similar Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
• Strong proficiency in Microsoft Office and internet applications
• Strong team player who is comfortable collaborating within cross-functional and global teams

Preferred Qualifications:

• Ability to work independently
• Familiarity or interest in systems like Wrike, Salesforce, Tableau, Bugherd, Widen
• Entrepreneurial attitude
• Experience working in higher education setting

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.