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Ole Miss International — Director, Admissions

Oxford , Mississippi

Description

About Us

One hundred seventy years after opening its doors as the state’s flagship university, the University of Mississippi (UM) is a growing, vibrant research institution that offers nationally ranked academic and research programs. The state’s first public university to shelter a chapter of Phi Beta Kappa, the university attracts promising young scholars with a litany of outstanding programs, including the Sally McDonnell Barksdale Honors College. Ranked among the nation’s top public research universities by several measures, the University of Mississippi is home to more than 30 research centers and is designated an R1: Research Universities (highest research activity) in the Carnegie Classification of Institutions of Higher Education. For eight consecutive years, UM has been recognized as one of the best colleges in the nation to work for by the Chronicle of Higher Education. UM is committed to increasing the diversity of the university. UM was named the state’s healthiest workplace among all Mississippi colleges and universities and offers wellness programs. UM’s main campus is located in Oxford, in the rolling hills of north Mississippi 70 miles south of Memphis, Tennessee. A city of approximately 23,000 residents, Oxford is a vibrant university town with unique shops and galleries, eclectic restaurants, and historic landmarks.

Job Overview

The Director, Admissions manages all student admissions at Ole Miss International. Reporting to the Managing Director of Ole Miss International and with a secondary reporting to the Director of Campus Admissions Operations in Shorelight’s Central Admissions office, the Director of Admissions serves as the primary liaison with the University of Mississippi Admissions teams and International Student and Scholar Services office. The Director supervises a team of admissions staff in the Ole Miss International office and hiring of temps as needed. The Director must be a self-directed individual with demonstrated history of effective leadership. S/he must show excellence in problem-solving, verbal and written communication, as well as a strong attention to detail.

Key Responsibilities

Serve as primary advocate for Shorelight’s mission by working with field experts to identify opportunities to improve and execute on core values of the SL Admissions team: Access, Service, Speed, Transparency, Objectivity, and Calibrated Local Assessment
In concert with University admissions operations, coordinate all aspects of the application flow for Ole Miss International applicants with a keen eye to streamlining process
Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students, as applicable
Responsible for ensuring consistent quality of applications being delivered to university audience, including regular tracking, forecast and analysis.
Serve as primary relationship manager of critical university personnel including, but not limited to VP of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official, in addition to supporting partnership relationships with the other key stakeholders in the enrollment process across the university
Serve as primary relationship manager to all graduate department chairs running a Masters Accelerator Program (MAP) program
Responsible for chairing the Enrollment Services Committee (ESC), maintaining a regular cadence of ESC meetings at the undergraduate and graduate levels, and communicating updates to the partnership Steering Committee and the wider Shorelight audience
Oversee new application case escalation to the appropriate academic or faculty personnel
Serve as Admissions lead and relationship manager on new program development, including development of admissions criteria, processes and implementation
Lead bi-annual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the intention of optimizing existing processes at the partnership level
Develop, document, and communicate local campus policies related to admissions and enrollment management
Coordinate data and file transfer into the university Student Information System (SIS)
Work with university IT and Engineering personnel to improve systems integration
Coordinate communications with Shorelight representatives and agents post application deposit
Oversee I-20 packaging and delivery including management of Ole Miss International admissions staff and/or student workers involved in the process
Other duties as directed by the Managing Director and the Shorelight Director of Campus Admissions Operations

Minimum Qualifications

5+ years of experience with international student transcript evaluation
Experience leading and managing an effective admissions team
Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, or other related CRM systems
Knowledge of international student services within a higher education setting
Demonstrated excellence in project management and leading process
Demonstrated knowledge of international student transcript evaluation
Ability to collaborate with stakeholders from local, national, and international constituencies
Eligibility to work in the US without sponsorship

Preferred Qualifications

Master’s degree in international education-related field preferred
5+ years of experience in international admissions-graduate admissions strongly preferred
Experience living in another cultural context and/or fluency in a second language preferred
Enthusiasm for working with international students and the professionals who serve them
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Ole Miss International is an Equal Opportunity Employer.

Apply

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LSU Global – Managing Director

Baton Rouge , Louisiana

Description

About Us

LSU Global is a partnership between Louisiana State University (LSU) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees.

Job Overview

The Managing Director (MD) develops and leads all aspects of first-year programs for international students enrolled in LSU Global. The MD’s primary responsibility is to ensure a high-quality experience for all students. As the leader of the campus team, the MD builds the partnership, manages relationships with senior members of university and Shorelight staff, provides strategic and ongoing leadership, and oversees day-to-day operations.

The Managing Director is a skilled manager who can successfully lead an innovative educational venture. He or she is committed to quality and to the specialized attention and guidance that international students require. The MD displays an entrepreneurial spirit, leading and inspiring others to do the same, and displays good judgment in all decisions relating to program operations. He or she is an excellent communicator and skilled strategic thinker with the capacity to see the big picture and attend to details. The MD is a strong team player who can enthuse and galvanize colleagues around the institution’s mission, vision, and goals.

Essential Functions

Campus Fiscal Operations

Assume overall P&L responsibility,including budget management
Contribute to financial planning and analysis to support strategic plan
Lead new product development and optimization to support revenue growth and margin improvement

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Relationship Management

Liaise with key contacts at the university and Shorelight partners to set enrollment targets and oversee the matriculation / onboarding of new students initially and onward through the student life cycle
Foster external relationships and partnerships to enhance the profile and success of the program
Represent the program internationally and domestically, including participation in marketing events and familiarization tours and through memberships and affiliations

Student Experience

Ensure that the program retains students and guides,prepares,and motivates them to degree completion
Develop the strategy and programs required to deliver exemplary and differentiated customer service
Ensure academic integrity and compliance
Ensure systems and procedures are established and followed to maintain accurate records and reporting on all aspects of the program
Analyze data and reports on the progress of the program and achievement of objectives

Minimum Qualifications

Bachelor’s degree
5+ years’ experience in management with strong team motivational skills
Demonstrated P&L responsibility
Proven ability to recruit, lead, motivate, coach, develop,and retain top academic and/or administrative staff
Record of leadership delivering strategic, financial, and operational objectives
Exhibit a combination of insight, transparency, fairness, and commitment to the institution
Understanding of student support services for international students
Experience within higher education circles and academic leaders
Demonstrated exceptional interpersonal, communication, presentation,and negotiation skills
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience working within a joint venture and/or a highly matrixed organizational structure

ApplicationProcess

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal and Credit

LSU Global is an Equal Opportunity Employer.

Apply

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American Collegiate DC – Operations Coordinator, Student Accounts

Washington , District of Columbia

Description

American Collegiate DC – Operations Coordinator, Student Accounts

Washington, D.C.

About Us

The International Accelerator (IA) is a partnership between American University (AU) and Shorelight Education. One of the programs offered through the IA is the American Collegiate Program (ACDC). In support of the university’s strategic plan goal of bringing the world to AU and AU to the world, the mission of ACDC is to immerse first-year international students in the academic and cultural life at American University, help them integrate into campus life, and provide the academic support that expands their options to transfer to a college/university to complete an undergraduate degree.

Job Overview

The Operations Coordinator, Student Accounts, provides overall administrative and operational support to the partnership. This individual interacts with the program’s staff, university’s staff, and students. The role acts as a point of contact for all students’ account inquiries. He or she is customer service oriented and has strong written and oral communication skills with the ability to work in a diverse environment. This role is a fantastic career opportunity for a self-driven, highly organized, and detail-oriented individual looking to contribute as a valuable resource to the partnership. The Operations Coordinator, Student Accounts, position reports to the Associate Managing Director.

Essential Functions

Office Management

Oversee consistent delivery of high level of customer service for students, colleagues, and visitors, creating a welcoming office environment for all
Supervise reception desk workers, if applicable
Maintain organization of public office spaces, operation of office equipment, and overall efficiency of office operations
Serve as the primary contact to staff and building management for facilities-related requests
Purchase office supplies and maintain general upkeep of supply area
Coordinate scheduling of department and team meetings
Sort and distribute daily mail and packages to staff members
Contribute to ongoing group activities, processes, and special projects, as needed
Coordinate employee recognition and anniversary programs

Finance and Accounting Administrative Support

Serve as the campus point of contact for students and others on billing and payment issues
Process student payments into SalesForce, confirming enrollment data for each term and identifying accounts on hold
Initiate refunds, credit memos, and adjustments
Collaborate with Finance on all student-facing initiatives, such as collecting payments and updating monthly A/R aging file
Prepare and submit sponsor billing
Generate statement of fees for students on campus as requested
Set up vendor accounts and invoicing
Participate in annual PriceBook update and assist with yearly financial audit

HR Administrative Support

Partner with Human Resources to deliver and oversee onboarding for new team members
Ensure that each new team member completes all required new hire documentation
Manage full cycle recruiting and onboarding for temporary positions, including new hire paperwork and background checks
Collect and track paid time off requests

Minimum Qualifications

Bachelor’s degree in a business-related field
Proficiency with Microsoft Office Suite, primarily Excel
Eligibility to work and travel in the United States without sponsorship

Preferred Qualifications

1+ years of office management experience
1-3 years of experience in finance or accounting
Experience with CRM systems, Salesforce a plus
Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

The International Accelerator at American University is an Equal Opportunity Employer.

Apply

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USC IAP — Career Accelerator Program Advisor

Columbia , South Carolina

Description

About Us

The University of South Carolina International Accelerator Program (USC IAP) is a partnership between the University of South Carolina and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their degrees.

Job Overview

University of South Carolina seeks a Career Accelerator Program (CAP) Advisor to work directly with students in career preparation and professional development activities. Reporting to the Career Accelerator Program Manager with a dotted line to the Director of the Career Accelerator, the CAP Advisor is responsible for conducting one-on-one career coaching appointments; teaching educational workshops, presentations, and career-related courses; coordinating career outreach programs and events; and working on special projects that address the career development needs of our students.

Successful candidates will be skilled team players who can successfully take ownership and accountability for career coaching, advising, and program development including collaboration with IAP staff and the USC Career Center to integrate with existing Academic, Student Support, and Career activities.

Essential Functions

Coaching

Primary duty of the position is to assist students in navigating the career development, planning, and implementation process by leading students through the Undergraduate Career Accelerator program
Design, present, and/or coordinate career-related workshops and classroom presentations with enthusiasm and creativity
Conduct one-on-one progress and coaching sessions
Work to continuously improve the Career Accelerator program experience
Utilize discretion and independent judgment while working with confidential and sensitive student information during the career orientation, program adoption, and career coaching process
Inspire change in students through instruction and guidance on how to reflect on previous experiences, make career-related decisions, and help increase career-related self-efficacy

Collaboration

Liaise with all areas of the USC Career Center to include career development, experiential education, employer relations, and operations, ensuring that existing services are leveraged and integrated
Coordinate with USC Career Center to:
- Conduct career exploration and experiential education activities such as job shadowing, externships, etc.
- Track participation of and contact with students and share relevant data with the Career Services team

Program Implementation

Manage Career Accelerator program materials including but not limited to:
- Salesforce student profiles
- Advising forms and progression trackers
- Appointment and workshop attendance
Collaborate with Career Accelerator Program Manager, recommending additional workshops, presentations and tools that might enhance the student experience and learning journey
Connect and maintain open channels of communication with campus leadership teams, key university-partner staff, and Shorelight Education colleagues
Lead information sessions and opt-in processing for the Career Accelerator program,
Ensure student preparedness for participation in career planning and major decision making

Minimum Qualifications

Bachelor’s Degree with educational preparation in education, counseling, human resources, cross-cultural psychology, global studies, or related area
One year of teaching, training, or group facilitation experience
Experience working with international students and ability to exhibit cross-cultural awareness and understanding
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Technical aptitude and experience with spreadsheets and/or databases
Excellent written communication skills as evidenced by application materials
Demonstrated exceptional interpersonal, oral communication, presentation, and negotiation skills
High energy level, confident and optimistic demeanor, and the ability to thrive in a fast-paced environment
Organizational and long-range planning skills with the ability to handle numerous details
Excellent time management, project management, prioritization, and organizational skills
Results focus and strong management skills with the flexibility to handle multiple tasks
Ability to publicly represent Shorelight and partner institutions at events and seminars
Problem solving, decision-making, and creative thinking abilities
Hands-on approach to customer service and business growth

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

University of South Carolina IAP is an Equal Opportunity Employer.

Apply

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UDayton Global — Student Services Advisor

Dayton , Ohio

Description

About Us

UDayton Global is an innovative partnership between the University of Dayton and Shorelight Education. Together, they created UDayton Global’s International Accelerator Program (IAP), which combines intensive English-language instruction with courses, programs and additional support to help international students adjust academically and socially to the University of Dayton and the community of Dayton, Ohio. Offering programs for both undergraduate and graduate students, the IAP expands the university’s efforts to educate students from around the world and ensure positive outcomes.

The University of Dayton is a top-tier Catholic, Marianist research university that stands as a leader in higher education and one of the preeminent Catholic universities in the nation. It is one of the largest private universities in Ohio, with enrollment of more than 10,800 students, including more than 7,800 full-time undergraduates. The university employs approximately 2,600 full-time and part-time faculty and staff and is distinguished by strong academics, research and community involvement. The University of Dayton is an inclusive and collaborative community and a great place work!

Job Overview

The Student Service Advisor (SSA) is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationship
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first year transitional programming as assigned

Relationship Management

Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

Maintain accurate records and reporting for assigned cohort of students.
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

Bachelor’s degree
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity desired
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Needed – Identity, Education, Criminal

UDayton Global is an Equal Opportunity Employer.

Apply

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UOP International – Associate Student Services Director

San Francisco , California

Description

UOP International – Associate Student Services Director

San Francisco, California

About Us

UOP International is a partnership between the University of the Pacific and Shorelight Education. Our mission is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP.

Job Overview

The Associate Student Services Director (ASSD) supports all aspects of student services for the international students enrolled in UOP International, San Francisco programs and reports to the Student Services Director (SSD). The main responsibility of this role is to implement a strategic plan that supports students’ academic engagement, social integration and cross-cultural development in their new academic and social environment.

This skilled team player successfully implements support services catered to international students. The ASSD is an experienced manager with an innovative approach to analysis, data-driven decision making, and problem-solving. He or she understands the holistic overlay of the academic, social, and emotional needs in the student lifecycle. Having a hands-on approach to academic delivery, customer service, and business growth is essential to successful collaboration with internal and external stakeholders, university administrators, students, and parents.

This position will be based in San Francisco with a regular presence in Stockton, California.

Essential Functions

Student Services

Lead the Student Services Operations in San Francisco, prioritizing a focus on student retention and programs that guide, prepare, and motivate students toward degree completion
Lead the Student Serives team in delivering key service components of the student experience, including student ancillary services such as pre-arrival communication, arrival support services such as airport transfers, orientation programming, on-going student services support, events calendar, coordination with university cultural associations, coordination of a student ambassador program and peer advising infrastructure, progression, matriculation, and the overall student experience
Handle special student cases, including students experiencing significant personal and academic difficulties
At all times, deliver exceptional customer service as part of the Signature Student Experiences; lead on and off-campus events (where applicable)
Teach first-year and/or professional development seminar course (if applicable)
Providing 24-hour on call support through the student-facing hotline

People Management

• Recruit, develop, and retain team members to ensure productivity and engagement

• Engage in talent management activities such as goal setting, performance evaluations, development planning, and ongoing feedback to develop team members and achieve organization goals

• Provide coaching, counseling, and corrective action (when necessary) to team members

• Foster a culture that reflects Shorelight’s values

Relationship Management

• Liaise with and create mutually beneficial, scalable relationships with key contacts at the university, including the Managing Director (MD), SSD, AD, Admissions Director, CAP Manager, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Student Affairs, Student Conduct, Counseling Services, Office of the Registrar, and various other departments

Data and Technology

Coordinate with the SSD in facilitating student surveys and monitoring student survey results
Commit to organizational improvement by identifying opportunities to improve; contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; assist in the creation of new processes
Collaborate with the SSD, the Academic Team (Academic Director, Assistant Academic Director and Academic Coordinator), CAP Manager and Admissions Director on data collection and analysis and provide required data and information to internal and external stakeholders, with an eye toward the strategic planning of future retention activities and creating the best possible experience for students

Minimum Qualifications

Bachelor’s degree
3+ years experience in higher education, hospitality, or student-facing equivalent
Proven people management skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience working with international students or customers in an administrative or academic capacity
Experience managing high performing teams
Experience in program evaluation and assessment
Experience planning and organizing events
Experience working successfully with non-native English speakers
Understanding of class management tools and systems
Knowledge of Spanish, Mandarin, Arabic, or Hindi

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check required – Identity, Education, Criminal

UOP International is an Equal Opportunity Employer.

Apply

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USC International Accelerator Program – Admissions Officer

Columbia , South Carolina

Description

USC International Accelerator Program- Admissions Officer

Columbia, SC

About Us

The USC International Accelerator Program (IAP) is a partnership between the University of South Carolina (USC) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their degrees.

Job Overview

The Admissions Officer assists with the admissions of international students at the USC International Accelerator Program. Reporting to the Associate Director of Admissions, the Admissions Officer possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Manage data coordination, including entering qualified applicants into database systems
Assist in reviewing applications, transcripts, and other documents required for international student admission
Coordinate admissions process with USC’s Office of Undergraduate Admissions, Graduate School, and English Programs for Internationals
Coordinate I-20 process with the Office of International Student Services and English Programs for Internationals
Develop and run data reports for routine reporting to relevant stakeholders
Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Process requests for information packets and prepare mailings to prospective students
Participate in weekly staff meetings
Other duties as assigned

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
1+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

USC IAP is an Equal Opportunity Employer.

Apply

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UDayton Global — Admissions Officer

Dayton , Ohio

Description

About Us

Job Overview

The Admissions Officer assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Reporting to the Director of Admissions, the Admissions Officer possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He or she demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

Process applications and documents and forward them to university partners via integration tools
Assist in reviewing applications, transcripts, and other documents required for international student admissions
Review daily reports to manage and maintain the processing of applications and offers are meeting required deadlines
Coordinate I-20 process with partner university admissions staff
Prepare acceptance packet mailings
Develop and run data reports for routine reporting to relevant stakeholders
Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
Other duties as assigned

Administrative Support

Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
Review and coordinate mail and documentation on a daily basis
Respond to e-mail and phone inquiries
Assist with webinars for future students
Process requests for information packets and prepare mailings to prospective students
Participate in weekly staff meetings

Minimum Qualifications

Bachelor’s degree in higher education, international education, or related field
1+ years Admissions experience, including working knowledge of university admissions processes
Knowledge of international student services within a higher education setting
Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
Demonstrated ability to complete projects in a timely manner
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Expertise with Microsoft Office programs
Experience with Banner and/or Salesforce
Strong working knowledge of PeopleSoft software
Strong working knowledge of one or more foreign languages
Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
Ability to demonstrate sound business acumen and meet performance targets

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

UDayton Global is an Equal Opportunity Employer.

Apply

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LSU Global— Student Services Advisor

Baton Rouge , Louisiana

Description

About Us

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students.Reporting to Student Services Director, SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environment.

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extra curricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion
Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-goings student services support, and student acculturation into the university
Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships
Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
Teach or coach first year transitional programming as assigned

Relationship Management

Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

Maintain accurate records and reporting for assigned cohort of students
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience

Minimum Qualifications

Bachelor’s degree
Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
Demonstrated flexibility and interpersonal communication skills
Problem-solving, decision-making, and creative-thinking abilities
Excellent organizational skills and strong attention to detail
Proven customer service skills
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s degree
Experience in higher education advising, student services, or hospitality
Experience working with international students or customers in an administrative or academic capacity desired
Experience planning and organizing events
Experience working successfully with non-native English speakers
Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal and Credit

LSU Global is an Equal Opportunity Employer.

Apply