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Job Department: Product Management

Job department: Product Management

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Manager, Program Development

United States ,
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Manager, Program Development is a motivated and creative individual who supports highly cross-functional internal and external projects to deliver new and optimized programs and products across Shorelight’s portfolio to students, universities and channel partners. The individual in this role possesses an ability to take initiative and thrives in innovative, fast-past and matrixed organizations. He/She/They are highly organized and detailed-oriented with excellent communication and presentation skills. This role will report into the Senior Director, Portfolio Management.

Essential Functions

Program Development 

  • Collaborate cross-departmentally to drive the development of new programs and products; analyze market opportunity, forecast demand, define key features and scope operational requirements
  • Partner with Student Acquisition and Partner Operations teams to identify optimization opportunities within Shorelight’s existing portfolio 
  • Support the cross-functional transition of new programs, products and optimizations from inception through market activation
  • Create briefing documents and facilitate trainings to inform relevant internal and external stakeholders

 Operations

  • Partner with the SGS Project Manager to develop the Portfolio Management project dashboard and establish reporting tools, tracking mechanisms and communication protocols 
  • Coordinate Portfolio Management’s post-launch analysis efforts and collaborate with the SGS Project Manager and Analytics team to collate and distribute findings
  • Assist in the expansion and maintenance of the Portfolio Management intelligence library
  • Manage the input and maintenance of Portfolio Management data in Shorelight’s internal systems
  • Drive the development and own the maintenance of the Portfolio Management team space within Shorelight’s internal knowledge hub 
  • Provide leadership and assistance where needed with ad hoc requests

Minimum Qualifications

  • Bachelor’s degree
  • 3+ years’ experience in higher education management
  • Demonstrated project management and organization skills
  • Ability to take initiative and to follow up on work tasks without prompting
  • Ability to successfully interact in various settings with others at all levels, including those from diverse cultures with various levels of English proficiency
  • 25-30% travel (primarily domestic although some international)
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Experience working with international students in an administrative or academic capacity
  • Experience using Project Management tools, CRMs or Student Information databases a plus
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Director, Program Development

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Director, Program Development works closely with leadership within the Strategy and Development team, as well as internal stakeholders throughout the organization and its campus partners to provide end-to-end ownership for new and optimized programs and products.  

The individual in this role has a deep understanding of the trends in international higher education and is an innovator.  He or she has a truly international outlook, the ability to work in a diverse environment, and possess a cross-cultural awareness and understanding.  He or she must show excellence in problem solving and have a keen ability to work in a matrix organization through effective cross-functional collaboration.  This role will report into the Senior Director, Product Development.

Essential Functions

Program Development & Optimization 

  • Define, develop, drive & own UG & PG optimizations working cross-functionally (recruitment, finance, implementation, IT, partner operations, admissions, marketing, training) from strategy through the launch process, providing end-to-end product ownership to drive continuity in design & strategy. Program examples include:
    • Academic English
    • Transfers
    • Subjective Reviews
    • New PG degrees and/or Specializations
    • Study Abroad
  • Ability to assess viability of program throughout the development process, as well as post-launch to drive continuous innovation. Program elements to be assessed include:
    • NSE and/or Net Bookings impact
    • Target markets
    • Business impact

Strategic Framework Development

  • Develop, own & maintain 2-3 analytical/strategic frameworks & analyses, which will serve as a key input for UG + PG development, new partnership strategies & existing partnership optimization efforts. Examples include:
    • Entry requirements framework
    • Competitive Framework
    • Admissions Frameworks
  • Manage and facilitate meetings with critical internal stakeholders specifically in areas impacting admissions optimization and readiness
  • Develop Admissions strategy for new partners and programs and provide partner-facing support during early Implementation for key strategic initiatives 
  • Provide ongoing detailed and expert analysis on key trends, performance metrics, and opportunities for implementation and product enhancements

Minimum Qualifications

  • Bachelor’s degree
  • 5+ years’ experience in higher education management
  • Record of leadership delivering strategic, analytical, and operational objectives
  • Exceptional interpersonal, communication, presentation, and negotiating skills
  • Problem-solving, decision-making, and creative thinking abilities
  • 25-30% travel (primarily domestic although some international)
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s Degree
  • Experience working with international students in an administrative or academic capacity
  • Experience using CRMs or Student Information databases, Salesforce a plus

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply
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Product Manager

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Product Management department lies at the center of all organizational disciplines: partner operations, implementation, admissions, finance, engineering, regional recruitment, product sales, global sales, analytics, and marketing. Product Management works cross-functionally to develop and deliver new and optimized products for prospective and existing students, partnerships, and channel partners to drive double-digit topline growth.

The Product Manager is a motivated and innovative individual who supports program and product development for the undergraduate (UG) portfolio, which represents a significant share of Shorelight’s revenue. Key responsibilities include developing opportunity assessments and total addressable market (TAM) sizing, analyzing competitive data, developing product requirements, serving as the conduit between headquarters and regional offices, and bringing new products/programs to market. This position reports to the Senior Director of Product Management for Undergraduate Products.

Essential Functions

  • Opportunity Assessments: Assist in development of TAM, net bookings and revenue forecasts, return on investment (ROI), and overall business impact as part of early stages of UG new partnerships and program development.
  • Competitive Analyses: Develop and maintain competitive landscape database to serve as a key input for UG development, new partnership strategies, and existing partnership optimization efforts. Share findings on a regular basis with cross-functional stakeholders (e.g., global sales, regional directors, product sales, partner operations), as part of establishing ownership and product expertise.
  • Partner Performance Evaluation: Assist in the development of our annual partner performance evaluation, whose findings serve as a key input for program optimizations and new program development.
  • UG Data Analytics: Partner with our business analytics team to stay informed and report on overall student and educational industry trends as they relate to current Shorelight partnerships and UG products. Partner with business analytics team to develop, maintain, and own product-specific UG analytical reports (e.g., Salesforce, Tableau), which serve as key input for program tracking and future development efforts. Use admissions data to learn more about student profile of newly launched programs and identify areas to optimize.
  • Launch and Go-to-Market Readiness:Attend relevant product working group meetings and develop go-to-market strategies. Partner with product training team to inform and develop relevant launch information for our regional teams. Support biannual agent launch event meetings with relevant product/launch information.
  • Product Sales Liaison: Partner closely with our regional product sales team to stay informed of regional activities and report on market and channel learnings for future UG development, new partnership strategies, and existing partnership optimization efforts.
  • Key Product Management Documents: Write and manage department product-specific documentation and dashboards, such new product price lists, partnership and UG portfolio scorecards, partnership one-pagers.
  • Project Management: Drive and support key product launch timelines across multiple stakeholders, to ensure on-time delivery of new partnerships, products, and programs.
  • Ad Hoc Reporting and Support: Provide leadership and assistance where needed with ad hoc requests, process establishment, analytical requests, and intake assessments.

 Minimum Qualifications

  • Bachelor’s degree in a related field (e.g., marketing, statistics, business, economics)
  • 3–5 years of experience in product/portfolio management or new product development
  • 3–5 years of experience with data analytics, competitive analyses, and developing dashboard reports
  • Proven experience at working effectively with cross-functional teams in a matrixed organization
  • Successful track record of managing all aspects of a product throughout its lifecycle
  • Proven ability to understand and solve business challenges using both big picture and detailed perspectives
  • Excellent written and oral communication skills
  • Ability to travel 10-15% of the time, mainly domestically but occasionally internationally

 Preferred Qualifications

  • Experience on the business side of higher education
  • Experience with Salesforce or Tableau
  • Strong presentation skills

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply