Job Department: Shorelight Education Internship Program

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Career Development Intern is passionate about working within international education. This individual has a strong work ethic and abundant enthusiasm for developing his or her skills and career.

Marketing is an essential support for program promotion and community relations at Shorelight. The Career Development Intern contributes to content creation for Shorelight’s Career Development Program (the Career Accelerator), working closely with the Program Director and Project Coordinator. Our intern also performs database management (using Salesforce) to research priority leadership development programs that often provide successful entry points to the career world for our graduates. 

The Career Development Intern works with a number of stakeholders in the headquarters office to gain a well-rounded experience of the entire business.

Essential Functions

Marketing

• Capture and share content for social media platforms such as highlights and key moments for events as determined by the Career Accelerator team
• Work with the Career Accelerator Program Managers to write content for partnership blogs and weekly newsletters for the recruitment team
• Contribute to Career Accelerator internal channel with student success stories, student/university outings, and other updates

Data Analytics

• Review and update the current database of Leadership Development Programs/ Graduate Recruitment Programs to identify and catalog important recruitment procedures and application deadlines
• Update the current database of student information to identify and catalog professional opportunities

Support

• Identify key industry contacts and contact details (where possible) for each university program
• Conduct research and collect information for a variety of projects, including program training manuals, economic reports, and professional opportunities for international students
• Support the Student Ambassador Program when needed
• Provide additional support to the wider partner operations team

Minimum Qualifications

• Strong written and verbal English skills
• Ability to prioritize and execute multiple projects efficiently and simultaneously
• Ability to think independently, thoroughly, and critically in fast-paced contexts
• Strong knowledge of social media platforms, including LinkedIn, Facebook, Twitter, and other local media platforms
• Demonstrated interest in international education
• Proficient in Microsoft Word, PowerPoint, and Excel
• Open and enthusiastic to learn

Preferred Qualifications

• Business Administration, Marketing, or other relevant major

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens. 

Job Overview

The Help Desk Intern learns and experiences what Desktop Support consists of in the corporate environment. This experience will also show what opportunities this career path can lead – which are positions and roles generally within a company’s Technology department. Desktop Support consists of delivering direct, end-to-end technology support to Shorelight employees while providing excellent levels of service and support to the Shorelight community. This position acts as the first-line technical support contact for the Boston headquarters and all of its partnerships and remote users.  The Desktop Support Specialist works closely with Human Resources to regarding the onboarding and offboarding process, as well as inventory management.

Essential Functions

Technical

• Maintain and develop strong technical expertise in key technologies in use within Shorelight, which includes areas such as operating systems, browsers, voice and data networking, Zoom, Outlook email client, Office 365, Okta, and the like
• Troubleshoot and resolve IT issues via phone, Web, and in-person channels
• Understand the familiarity with current and upcoming technology trends in mobile, desktop OS, etc and how to relate to the company

Support & Customer Service

• Actively monitor onboarding pipeline and ticket queues, and ensure that all requests are handled in accordance with Shorelight’s service delivery standards
• Escalate tickets proactively to responsible senior team members or specialists
• Demonstrate high degrees of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills
• Assume other duties as required

Minimum Qualifications

• Excellent verbal and written communication skills
• Familiarity with Windows 10 and macOS operating systems
• Strong technical, multitasking, and interpersonal skills

Preferred Qualifications

• Previous IT / Help Desk role
• IT, CS or other tech related major

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.