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Job Department: Student Services

Job department: Student Services

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Operations Coordinator, Marketplace

Miami , Florida
Description
About Us
Shorelight is reinventing the international education experience for students worldwide.  Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
 
Job Overview
The Marketplace Coordinator is the centralized point of contact for ancillary offerings to students, such as housing, health insurance, dining plans, and other non-academic products.  He/She/They manage all data related to program managed products, track student ancillary programs, assign those programs in Salesforce, and issue statements of fees to students.  The Marketplace Coordinator is involved in all elements of program housing, including, but not limited to inspections, move-in/move-out, and dining plans, and supports the day-to-day operations of the FIU Global team.  This role reports to the Student Services Director
 
The Marketplace Coordinator liaises with various internal and external stakeholders, so high levels of customer service and relationship management skills are crucial along with demonstrated tact, patience, sensitivity, and diplomacy, particularly with non-native English speakers.  He/She/They is an energetic team player who takes initiative, is comfortable multitasking, adjusts quickly to shifting priorities, and manages time efficiently.  The Marketplace Coordinator has strong problem-solving skills, pays close attention to detail, and has outstanding oral and written communication. 
 
Essential Functions
Housing Administration Management
  • Assist with pre-arrival process at FIU Global locations with program managed housing to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and managing vendor deliveries
  • Develop and manage a dynamic system to ensure housing inspections are completed at each location as scheduled and remediations are tracked
  • Manage third-party property management services and vendors to ensure execution of items escalated for remediation and follow up as necessary
  • Liaise with campus teams to plan engagement activities at housing locations
  • Develop and maintain consistent housing policies and procedures, including eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases
 
Data Tracking and Integrity
  • Update and assign ancillary products in Salesforce
  • Ensure accurate and timely delivery of statements of fees
  • Develop and maintain a database of units, leases terms, and costs for housing locations
  • Track and audit student enrollment in non-academic products, such as health insurance and travel services, as well as banking and mobile phone set-up, and aggregate all the data into a useful format
 
Minimum Qualifications
  • Bachelor’s Degree or equivalent years’ experience
  • Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
  • Data management skills, including an understanding of how to create and maintain complex databases and produce reports
  • Experience working in lease administration, portfolio management, property management, or a university based international student pathway program
  • Eligibility to work in the United States without sponsorship
 
Preferred Qualifications
  • Bachelor’s Degree in Business Administration, Hospitality Management, or related field
  • Experience working successfully with non-native speakers of English
  • Working knowledge of Salesforce or other CRM software
Apply
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Residence Director

Berkeley , Alaska
Description
Residence Director
University of California Berkeley, Applied AI in Engineering Summer Programs
 
Overview
The Residence Director (RD) is a live-in professional responsible for ensuring the health, safety, and well-being of participants in the UC Berkeley Applied AI in Engineering Summer Programs. Participants are undergraduate or graduate students over the age of 18. The RD supervises Residence Assistants (RAs) in the residence hall to foster a safe, inclusive, and engaging living environment through the enforcement of university policies and program regulations.
 
Program Background
This two-week summer program introduces students to applied artificial intelligence in engineering. Participants engage with expert faculty from a top public university in the U.S., gaining insight into how AI can shape their careers and society. The program includes lectures, seminars, interactive group projects, and visits to leading technology companies to develop industry knowledge. Students also participate in cultural excursions and events both on campus and throughout the San Francisco Bay Area.
 
Responsibilities
Pre-Program Responsibilities
  • Work with the Managing Director of Summer Programs to develop and train Resident Assistants (RAs) on summer housing protocols and procedures.
  • Plan and facilitate all required RA training sessions in collaboration with co-presenters.
  • Complete all pre-program tasks to ensure readiness for RA training and program start.
Program Leadership & Supervision
  • Serve as a key leadership figure, supporting the personal and academic success of program participants.
  • Report directly to the Managing Director of Summer Programs, Alex Phillips.
  • Hold daily, 30-minute one-on-one meetings with all RAs to:
    • Ensure program activities are planned for the upcoming two weeks.
    • Discuss student engagement and ensure RAs are fostering relationships with residents.
    • Clarify crisis response and duty protocol.
    • Provide performance feedback.
Community Development & Programming
  • Lead the implementation of the Summer programming model by setting expectations for RAs, encouraging creativity, and ensuring well-planned events.
  • Attend at least two evening programs per week, making appearances at both the main lobby social and the low-key social.
  • Oversee administrative responsibilities related to programming.
  • Complete program-related shopping and receipt processing as needed.
On-Call & Crisis Management
  • Provide on-call coverage in the residence hall throughout the program.
  • Carry and respond to the Summer RD On-Call phone at all times while the program is in session.
  • Coordinate with the Full-Time Summer RD On-Call to transfer responsibility no more than once per week for an evening off, ensuring proper communication with program staff.
  • Respond to emergencies and enforce university policies and program regulations.
Residence Hall Operations & Facilities Oversight
  • Work closely with campus housing staff to address facilities issues promptly.
Qualifications
  • Previous experience as a Resident Director or Assistant Resident Director in a university residential setting.
  • Ability to bend, stoop, climb stairs, and lift up to 25 lbs.
  • Strong leadership, crisis management, and interpersonal skills.
  • Preferred: Experience working in summer programs or supervising students in residential settings.
Work Schedule
  • Spring 2025 Semester: 10 hours/week
  • June 20 – August 3rd, 2025: 40 hours/week
Housing 
  • A single room in student dorm will be provided during the summer program.
Further Information
For more details about the program, visit: UC Berkeley Summer Programs 
 
Application Process
To apply, please submit the following:
  • Cover letter
  • Resume
  • Names, phone numbers, and email addresses of three references
Note: Candidates can only be hired upon successful completion of a criminal background check.
Apply
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Student Success Coordinator

India
Description
About Us
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
 
Job Overview
The Program (Student Success) Coordinator provides support to international students enrolling in first year academic programs in partnership with US universities, and handles administrative tasks to support the campus-based teams. The position will work remotely to connect with students during the months prior to arrival to campus, preparing them for life in the US and enrollment at their university. The Program Coordinator will be a self-starter who enjoys working independently to contribute to team goals. The Program Coordinator will have excellent customer service skills with the ability to focus attention on individual students and identify their unique needs. The PC also possesses the interpersonal, intercultural, organizational, and leadership skills necessary to work closely and lead projects with various stakeholders around the world, including students, program staff, and interdepartmental colleagues.
 
Essential Functions
Operations and Data Management
• Contribute to the design and delivery of student services that provide a strong foundation for optimal student experience in collaboration with campus team
• Ensure pre-arrival checklist items are completed, including placement testing and online orientation modules
• Promote specific ancillary products and services that facilitate smooth arrival and integration into US life (travel agent services, sim cards, bank accounts, dorm essentials, etc.)
• Collect student travel itineraries and track arrival status
• Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience during pre-arrival and arrival stages
• Ensure that systems and procedures are followed and technology is used to streamline processes
• Maintain accurate and up-to-date student records with a focus on data integrity
• Manage multiple to-do lists with projects in collaboration with key stakeholders, with special emphasis on meeting deadlines and hitting targets
• Collaborate with technology team to provide support to students on virtual platforms 
• Contribute to creation and implementation of new projects as the need arises 
 
Student Services & Relationship Management
• Deliver exceptional student customer service and follow-up during the pre-arrival phase of the student journey
• Manage communication to students about program preparation, changes to schedule, and technology updates
• Guide, prepare, and motivate students during their pre-arrival checklist process
• Impact student conversion and student success by actively monitoring student engagement and providing feedback to relevant teams
• Lead special projects in collaboration with university partners
• Provide language support as necessary
• Provide other student services as needed
 
Required Qualifications
• Bilingual Hindi and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
• Bachelor’s degree 
• 1-3 years of full-time work experience
• Ability to work flexible hours across multiple time zones
• Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
• Energetic and motivated professional with strong organizational skills
• Able to work independently to contribute to team goals with focus on deadlines and targets
• Excellent communication skills, both written and verbal
 
Preferred Qualifications
• Experience in education industry
• Experience using or supporting classroom or office technology
• Experience with distance or online learning is preferred
• Experience in higher education advising, student services, customer service, or hospitality
 
Application Process:
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
 
Background Check Required – Education, Criminal, Identity
 
Shorelight is an Equal Opportunity Employer. 
 
Security 
  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security 

 

Apply
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Student Success Coordinator

India
Description
About Us
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
 
Job Overview
The Program (Student Success) Coordinator provides support to international students enrolling in first year academic programs in partnership with US universities, and handles administrative tasks to support the campus-based teams. The position will work remotely to connect with students during the months prior to arrival to campus, preparing them for life in the US and enrollment at their university. The Program Coordinator will be a self-starter who enjoys working independently to contribute to team goals. The Program Coordinator will have excellent customer service skills with the ability to focus attention on individual students and identify their unique needs. The PC also possesses the interpersonal, intercultural, organizational, and leadership skills necessary to work closely and lead projects with various stakeholders around the world, including students, program staff, and interdepartmental colleagues.
 
Essential Functions
Operations and Data Management
• Contribute to the design and delivery of student services that provide a strong foundation for optimal student experience in collaboration with campus team
• Ensure pre-arrival checklist items are completed, including placement testing and online orientation modules
• Promote specific ancillary products and services that facilitate smooth arrival and integration into US life (travel agent services, sim cards, bank accounts, dorm essentials, etc.)
• Collect student travel itineraries and track arrival status
• Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience during pre-arrival and arrival stages
• Ensure that systems and procedures are followed and technology is used to streamline processes
• Maintain accurate and up-to-date student records with a focus on data integrity
• Manage multiple to-do lists with projects in collaboration with key stakeholders, with special emphasis on meeting deadlines and hitting targets
• Collaborate with technology team to provide support to students on virtual platforms 
• Contribute to creation and implementation of new projects as the need arises 
 
Student Services & Relationship Management
• Deliver exceptional student customer service and follow-up during the pre-arrival phase of the student journey
• Manage communication to students about program preparation, changes to schedule, and technology updates
• Guide, prepare, and motivate students during their pre-arrival checklist process
• Impact student conversion and student success by actively monitoring student engagement and providing feedback to relevant teams
• Lead special projects in collaboration with university partners
• Provide language support as necessary
• Provide other student services as needed
 
Required Qualifications
• Bilingual Hindi and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
• Bachelor’s degree 
• 1-3 years of full-time work experience
• Ability to work flexible hours across multiple time zones
• Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
• Energetic and motivated professional with strong organizational skills
• Able to work independently to contribute to team goals with focus on deadlines and targets
• Excellent communication skills, both written and verbal
 
Preferred Qualifications
• Experience in education industry
• Experience using or supporting classroom or office technology
• Experience with distance or online learning is preferred
• Experience in higher education advising, student services, customer service, or hospitality
 
Application Process:
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
 
Background Check Required – Education, Criminal, Identity
 
Shorelight is an Equal Opportunity Employer. 
 
Security 
  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security 

 

Apply
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Student Services Advisor

Spokane , Washington
Description
Gonzaga Global — Student Services Advisor
Spokane, Washington
 
About Us
Gonzaga Global, a partnership between Gonzaga University and Shorelight, offers academic and support programs for international students with a focus on helping them succeed and thrive in and out of the classroom.  Offering programs for both undergraduate and graduate students, Gonzaga Global seeks to increase Gonzaga’s international student population, and to educate students who are interculturally competent and engaged with the world.
 
Gonzaga University is a nationally ranked Jesuit, Catholic, humanistic university educating students for leadership and service for the common good.  Located in Spokane, Washington, Gonzaga enrolls approximately 7,300 students including around 4,900 undergraduates as well as graduate and law students. Through artful teaching from expert professors, a proud liberal arts Jesuit tradition, and a supportive community, Gonzaga helps students become innovative, compassionate, and courageous leaders.
 
Job Overview
Student Services Advisors (SSAs) help develop and support student service programs and successfully execute support services catered to international students.  The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring.  Reporting to the Managing Director, SSAs are responsible for collaborating within the Gonzaga Global team to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.
 
The SSA plans large and small events throughout the year so being a strategic problem solver who is exceptionally organized with strong attention to detail is essential.  He/She/They has a proven customer service approach to working with others, specifically with students, parents, program staff, and university administration.  The SSA has exceptional presentation and oral and written communication skills.  The SSA is a team player who can work independently, is comfortable multitasking, can change priorities to fit business needs, and manages time efficiently.
 
Essential Functions

Student Service
· Guide, prepare, and motivate students to a successful undergraduate or graduate experience and degree completion
· Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, ongoing student services support, and student acculturation into the university providing a strong foundation for the student’s academic success
· Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
· Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
· Teach or coach first-year transitional programming if applicable
 
Relationship Management
· Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
· Develop and maintain interdepartmental relationships with on-campus partners to guide and improve processes
· Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems
 
Data and Technology
· Maintain accurate records and reporting for assigned cohort of students
· Track data around ancillary products (housing, health insurance, etc.) and inventory (swag, linen packs, etc.) and submit proposals to Managing Director for budget availability
· Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
· Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience
 
Security 
· Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures 
· Take responsibility for any Shorelight assets assigned to you 
· Promptly report any security events, incidents, or weaknesses to Shorelight Security
 
Minimum Qualifications
· Bachelor’s degree
· Demonstrated interest in higher education advising, student services, or hospitality
· Proven customer service skills
· Demonstrated empathy in managing culturally sensitive situations
· IT literacy (e.g., student information system or database, or customer relationship management systems)
· Ability to work evening and weekend hours as needed
· Eligibility to work in and travel freely to and from the United States without sponsorship
 
Preferred Qualifications
· Master’s degree
· Experience in higher education advising, student services, or hospitality
· Experience working with students who face a variety of challenging academic, social, or other needs
· Experience working with international students or customers in an administrative or academic capacity
· Experience planning and organizing events
· Experience working successfully with non-native English speakers
 
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
 
Background Check Required — Education, Criminal, Identity
 
Gonzaga Global is an Equal Opportunity Employer.
Apply
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Student Services Manager

Dayton , Ohio
Description
About Us 
UDayton Global is a joint collaboration between the University of Dayton and Shorelight. This innovative program expands the university’s efforts to educate students from around the world and ensure positive outcomes by providing international students with exclusive admissions services, academic and language support, and career growth opportunities to help them succeed. 
 
Job Overview 
The Student Services Manager (SSM) supports all aspects of student success for international students enrolled in UDayton Global programs. This role carries out parts of a strategic plan that supports students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.  The SSM is an entry-level manager role and understanding the holistic overlay of the academic, social, and emotional needs in the student life cycle is critical.  This role reports to the Managing Director (MD). 
 
The Student Services Manager is a solid team player with an innovative approach to analysis.  He/She/They has/have data-driven decision-making abilities, provides a high level of customer service to all stakeholders that fosters relationships with university partners, and demonstrates excellence in problem solving. Having a hands-on approach to academic delivery and business growth is essential.  The SSM is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail.  He/She/They has/have exceptional oral and written communication skills and manages time efficiently. 
 
Essential Functions  
Student Success 
  • Assist in developing programs that guide, prepare, and motivate students toward degree completion and progression
  • Oversee the student services team in delivering key service components of the student experience, including housing and dining, pre-arrival and arrival support, orientation programming, and the events calendar
  • Handle special student cases, including students experiencing significant personal and academic difficulties
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation
  • Teach or coach first-year transitional programming if applicable
 
Data and Technology 
  • Collaborate cross-functionally on data collection and analysis
  • Provide required data and information to internal and external stakeholders, with an eye toward strategically planning future retention activities and creating the best possible experience for students
  • Contribute to student services operations to ensure that systems and procedures are followed, and technology is used to streamline processes
 
Relationship Management 
  • Support mutually beneficial and scalable relationships with key contacts at various university departments and within the partnership to guide and improve processes
  • Maintain effective and efficient processes to support student success such as tutoring structures, advising structures, and students of concern communication and protocols
  • Participate in special projects and events, including familiarization tours, visits by recruitment teams and special guests, and cosponsored campus programs
  • Ensure that the program adheres to the policies and standards of the university and continuously improves the program
 
People Management 
  • Recruit, develop, and retain team members and student workers to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values
 
Security 
  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications 
  • Bachelor’s degree
  • 2+ years’ experience in higher education or student-facing equivalent
  • Experience working with students who face a variety of academic, social, or cultural challenges
  • Experience with programs/event management, orientation planning and execution, and/or housing accommodations
  • IT literacy (student information system/database, customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship
 
Preferred Qualifications 
  • Master’s degree
  • Experience leading a team of people
  • Experience in program evaluation and assessment
  • Experience working successfully with non-native English speakers and working or living overseas
  • Ability to read, speak and write in one or more languages other than English (especially Spanish, Mandarin, Arabic, or Hindi)
Application Process 
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter. 
 
Background Check Required — Education, Criminal, Identity 
 
UDayton Global is an Equal Opportunity Employer. 
Apply
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Housing Coordinator

Cleveland , Ohio
Description

About Us

Cleveland State Global is a joint collaboration between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic success and likelihood of obtaining their degrees.

 

Job Overview

The Housing Coordinator proactively supports and manages the student housing and accommodation catered to international students.  He/She/They is/are responsible for coordinating all aspects of apartments and student living. The Housing Coordinator provides administrative support to the Operations Manager, Student Success Solutions for all functions related to housing. He/She/They facilitate(s) a dynamic and supportive community experience designed to promote personal growth, intellectual competence, and overall student success. This role reports to the Operations Manager, Student Success Solutions (Ops Manager).

 

The Housing Coordinator is an energetic team player who takes initiative and has a dedicated focus on high-level customer service.  He/She/They has/have strong problem-solving skills, handles confidential matters with discretion, and is/are experienced in conflict mediation and de-escalation.  The Housing Coordinator has effective oral and written communication skills, is highly organized, and pays close attention to detail.   He/She/They is/are comfortable multitasking, adjusts quickly to shifting priorities, and manages time efficiently.   Exceptional interpersonal skills with demonstrated tact, patience, sensitivity, and diplomacy, particularly with non-native English speakers, is essential.

 

Essential Functions

Housing Services Management

·        Engage in execution of room occupancy and housing assignment management, including placements, changes, occupancy data, and residential records in Salesforce and other relevant systems

·        Act as on-site contact for student concerns, maintenance issues, facility challenges, and mediations/student conduct instances

·        Support the Ops Manager in maintenance and adherence to all housing policies and procedures

·        Oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks

·        Liaise with Ops Manager, Student Services Team, and local police to assess student conduct violations and determine appropriate responses to provide

·        Collaborate with the Ops Manager to organize the orientation/intake process, including but not limited to product delivery, move-out, move-in, assignments, and set up

·        Liaise with the Student Services Team on engagement activities at housing locations, resident verifications, room checks, and intervention as needed

·        Manage schedules for Global Resident student workers

·        Ensure consistent 24/7 coverage for the duty phone is scheduled, especially for evenings, weekends, and peak times

 

Administrative Support

·        Manage, maintain, and distribute leasing documents to residents

·        Collaborate with Ops Manager for mass communications to residents prior to distribution

·        Update all housing-related roster and transfer necessary information to the CRM

·        Maintain database of student interactions to ensure consistent messaging and support

 

Security

·        Comply with Shorelight Written Information Security Policy and all other Shorelight Information Security Policies and Procedures

·        Take responsibility for any Shorelight assets assigned to you

·        Promptly respond to any security events, incidents, or weaknesses to Shorelight security

 

Minimum Qualifications

·        Bachelor’s degree or Associate’s degree + 1 year related work experience or 3+ years related work experience in hospitality, residential life, or property management

·        Proficiency in Microsoft Office Suite, particularly Excel

·        Working experience in maintaining and enforcing compliance with program rules, regulations, and policies

·        Eligibility to work in the United States without sponsorship

 

Preferred Qualifications

·        Experience working in Hospitality Operations Management

·        Experience working successfully with non-native speakers of English

·        Experience working with Salesforce or other CRM software to produce reports and accurate data

·        3+ years working in a direct customer facing role

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required – Education, Criminal, Identity

 

Cleveland State Global is an Equal Opportunity Employer.

Apply
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Student Services Advisor

Dayton , Ohio
Description

About Us

UDayton Global is an innovative partnership between the University of Dayton and Shorelight. Together, they created UDayton Global’s International Accelerator Program (IAP), which combines intensive English- language instruction with courses, programs, and additional support to help international students succeed. Offering programs for both undergraduate and graduate students, both on campus and through Shorelight’s LIVE technology, the IAP expands the university’s efforts to educate students from around the world and ensure positive outcomes.

 

The University of Dayton is a top-tier Catholic, Marianist research university that stands as a leader in higher education and one of the preeminent Catholic universities in the nation. It is one of the largest private universities in Ohio, with enrollment of more than 11,500 students, including more than 8,300 full-time undergraduates. The university employs approximately 2,600 full-time and part-time faculty and staff and is distinguished by strong academics, research, and community involvement.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs and successfully execute support services catered to international students. The SSA delivers high-quality cocurricular and extracurricular support experiences while also offering guidance and mentoring, with an emphasis on international student housing support, insurance support, programming, advising and acculturation. The SSA collaborates within the UDayton Global team to enhance students’ social integration and promote cross-cultural development in their new academic and social environments.  This role reports to the Student Services Manager.

 

The SSA plans large and small events throughout the year, so strategic problem-solving with exceptional attention to detail is essential. He/She/They has/have a proven customer service approach to working with others, exceptional presentation skills, and excellent oral and written communication. The SSA is a team player who can work independently, is comfortable multitasking, and adjusts quickly to shifting priorities as well as manages time efficiently.

 

Essential Functions

Student Services

  • Support programs that guide, prepare, and motivate students toward degree completion and progression
  • Deliver key service components of the student experience, including housing and dining, pre-arrival and arrival support, orientation programming, and the events calendar
  • Facilitate international student housing placements to ensure safe and comfortable living arrangements
  • Address housing-related concerns and provide guidance on housing options
  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation
  • Teach or coach first-year transitional programming if applicable
  • Assist international students in understanding and managing their insurance coverage
  • Coordinate insurance enrollment and renewal processes

 

Relationship Management

  • Support mutually beneficial and scalable relationships with key contacts at various university departments and within the partnership to guide and improve processes
  • Ensure that the program adheres to the policies and standards of the university and continuously improves the program

 

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Track data around ancillary products (housing, health insurance, etc.) and inventory (swag, linen packs, etc.) and submit proposals to Managing Director for budget availability
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

Security

  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security

 

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • IT literacy (e.g., student information system or database, or customer relationship management systems)
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other needs
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required — Education, Criminal, Identity

 

UDayton Global is an Equal Opportunity Employer.

Apply
Back to Careers Page

Operations Manager, Marketplace- Utah Global

Salt Lake City , Utah
Description

About Us

Utah Global is a partnership between the University of Utah and Shorelight. In support of the University’s strategic plan of bringing the world to the USA and Utah Global to the world, the mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at the University of Utah.

Job Overview

The Operations Manager, Marketplace (OMM) promotes and manages all non-academic products and services offered through Utah Global, which includes but is not limited to student housing and accommodations, dining plans, insurance, affiliate vendor services, and living essentials catered to international students enrolled in International Accelerator Programs while also developing new business opportunities to drive growth.  The OMM designs and maintains complex, dynamic data systems that track and report all products and services offered, especially housing rosters, occupancy reports, and housing waivers, therefore strong data management skills are essential.   He/She/They owns the financial performance, marketing associated with the products, and the student satisfaction for Shorelight Marketplace. This role reports to the Managing Director and manages student workers who live in residential communities (Resident Assistants).

 

The OMM is an energetic team player who takes initiative and has excellent oral and written communication skills.  Exceptional sales and customer service skills with proven negotiation abilities are critical.  He/She/They is a skilled problem solver who demonstrates tact, patience, and diplomacy, particularly with non-native English speakers.  The OMM is innovative and customer-focused with an entrepreneurial mindset.  He/She/They is organized, comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail.

 

Essential Functions

Ancillary Services Management

  • Lead pre-arrival process to ensure ancillary program assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and executing room set-up lists
  • Manage a growing portfolio of products and support the implementation of new products
  • Develop and manage a dynamic system to oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks
  • Liaise with the Student Services Team and Resident Assistants on the orientation/intake process, planning engagement activities at housing locations, resident verifications, room checks, and intervention

 

Facilities Management

  • Oversee third-party property management services to assure execution of items escalated for remediation; conducting follow up as needed
  • Lead the formulation and maintenance of housing policies and procedures, which may include eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases
  • Create and maintain a resident handbook that aligns with the university’s Code of Conduct

 

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values

 

Security

  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security

 

Minimum Qualifications

  • Bachelor’s degree or Associate’s degree + 2 years related work experience or 4+ years related work experience
  • 3+ years’ experience with new product implementation and promotion for internal and external customers
  • Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
  • Eligibility to work in the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree in Business Administration, Higher Education Administration, Hospitality Management, or related field
  • 3+ years’ experience working in Hospitality Operations Management or in a university-based international student pathway program or experience working in lease administration, portfolio management, or property management
  • Experience working successfully with non-native speakers of English
  • Experience working with Salesforce or other CRM software to produce reports and maintain accurate data

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required – Education, Criminal, Identity

 

Utah Global is an Equal Opportunity Employer.

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