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Job Department: Student Services

Job department: Student Services

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UOP International – Student Services Advisor

Stockton , California
Description

About Us

UOP International is a partnership between the University of the Pacific (UOP) and Shorelight Education. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at UOP.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Director (SSD), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross- cultural development in their new academic and social environment.

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality co-curricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

  • Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion.
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university.
  • Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success.
  • Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships.
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming.
  • Teach or coach first year transitional programming as assigned.

Relationship Management

  • Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments.

 

Technology 

  • Maintain accurate records and reporting for assigned cohort of students.
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes.
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience.

Minimum Qualifications

  • Bachelor’s degree
  • Experience planning and organizing events
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Demonstrated flexibility and interpersonal communication skills
  • Problem-solving, decision-making, and creative-thinking abilities
  • Excellent organizational skills and strong attention to detail
  • Proven customer service skills
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Proficiency in Mandarin strongly preferred
  • Experience in higher education advising, student services, or hospitality
  • Experience working with international students or customers in an administrative or academic capacity
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Arabic or Hindi

Application Process

To apply for this position, please visit the Shorelight career page and submit a resume and cover letter for consideration.

Background check required – Education, Criminal, Identity

UOP International is an Equal Opportunity Employer

Apply
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FIU Global First Year — Student Services Advisor

Miami , Florida
Description

About Us

The Global First Year is a partnership between Florida International University (FIU) and Shorelight Education. The Global First Year combines English language instruction and support with academic instruction and acculturation. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their FIU degrees.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to Student Services Director, SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environment.

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

  • Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
  • Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success
  • Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first year transitional programming as assigned

Relationship Management

  • Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments

Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience

Minimum Qualifications

  • Bachelor’s degree
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Demonstrated flexibility and interpersonal communication skills
  • Problem-solving, decision-making, and creative-thinking abilities
  • Excellent organizational skills and strong attention to detail
  • Proven customer service skills
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with international students or customers in an administrative or academic capacity desired
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic or Hindi is preferred 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

FIU Global First Year  is an Equal Opportunity Employer

Apply
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Auburn Global – Student Accommodations Manager

Auburn , Alabama
Description

About Us

Auburn Global is a partnership between Auburn University and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic success and likelihood in obtaining an Auburn degree.

 Job Overview

The Student Accommodations Manager (AM) leads Auburn Global’s efforts to deliver a high-quality experience for all international students enrolled in International Accelerator Programs. The AM manages all elements of program housing, which includes designing and maintaining dynamic data systems that track room housing rosters, inspection schedules, cleaning services, move-outs/move-ins, and fines for damages. Additional responsibilities include but are not limited to supervising Accommodations Coordinators, managing dining plans, overseeing student insurance policies, and supervising live-in residence staff.

The successful candidate is a skilled team player who can proactively manage accommodation services catered to international students. The AM must demonstrate a commitment to quality, to excellent customer service, and to the attention and guidance that international students require. He or she must possess strong organizational and interpersonal skills.

Essential Functions

Housing Administration Management

  • Lead pre-arrival process to ensure housing assignments are prepared, including but not limited to booking and confirming arrival reservations, making housing assignments, and executing room set-up lists as well as managing punch card
  • Supervise and lead Accommodations Coordinators in updating ancillary products, including activation and continuation of dining, insurance, and other services delivered to students
  • Develop and manage a dynamic system to oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks
  • Place students into housing locations, keeping accurate and up-to-date housing inventory
  • Oversee maintenance of accurate records for student addresses; generate forms and information to students in housing to facilitate move-in and move-out
  • Liaise with Events Coordinator and Global Residents to plan engagement activities at housing locations

Facilities Management

  • Oversee third-party property management services to assure execution of items escalated for remediation; conduct follow up as needed.
  • Manage local cleaning service companies on cleaning and room turnover
  • Lead the formulation and maintenance of housing policies and procedures, which may include eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organizational goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values


Minimum Qualifications

  • Bachelor’s degree in business administration, hospitality management, or related field
  • Experience working in hospitality operations management
  • Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
  • Excellent data management skills, including an understanding of how to create and maintain complex databases and produce reports as needed
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Experience working in lease administration, portfolio management, property management, or three years of experience working in a university-based international student pathway program
  • Exceptional interpersonal, communication, and presentation skills
  • Eligibility to work in the United States without sponsorship

Preferred Qualifications

  • Experience working successfully with non-native speakers of English
  • Experience working with Salesforce or other CRM software to produce reports and maintain accurate data
  • Master’s degree in business administration, higher education administration, hospitality management, or related field

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 Background Check Required — Education, Criminal, Identity

 Auburn Global is an Equal Opportunity Employer.

Apply
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USC IAP – Student Services Advisor

Columbia , South Carolina
Description
Student Services Advisor

University of South Carolina

International Accelerator Program

Columbia, South Carolina

 

About Us

The University of South Carolina (USC) International Accelerator Program (IAP) is a partnership between the University of South Carolina and Shorelight Education. The USC IAP mission is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their USC degrees.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to Student Services Director, SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross- cultural development in their new academic and social environment.

The Student Service Advisor is an energetic team player who can successfully execute support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills, and the ability to focus his/her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Student Service

  • Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion
  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers, orientation programming, on-going student services support, and student acculturation into the university
  • Contribute to the design and delivery of services that provide a strong foundation for the student’s academic success 
  • Provide mentorship, training, and coaching to support student skill development in areas including but not limited to goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships
  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation; assist in the design and implementation of orientation programming
  • Teach or coach first year transitional programming as assigned 

Relationship Management

  • Support key relationships at the university and at the partnership, including Academic teams, International Student Services, Campus Housing, Dining Services, Student Development & Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments 

Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed, and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye towards improving the student experience

 
Minimum Qualifications

  • Bachelor’s degree
  • Ability to thrive in a fast-paced environment, take initiative, and maintain a high energy level
  • Demonstrated flexibility and interpersonal communication skills
  • Problem-solving, decision-making, and creative-thinking abilities
  • Excellent organizational skills and strong attention to detail
  • Proven customer service skills
  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with international students or customers in an administrative or academic capacity desired
  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge Mandarin is preferred


Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

University of South Carolina International Accelerator Program is an Equal Opportunity Employer

 

Apply