Academic Affairs Manager
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
The Academic Affairs Manager (AAM) manages a variety of Academic Affairs team projects, including developing internal and external communications materials for Academic Affairs, assisting in the implementation of academic, ESL, and career-readiness products (Academic Affairs products), and supporting the development of marketplace products. He/She/They participates in curriculum optimization and then annual curriculum review. The AAM oversees the collection, tracking, and reporting of student academic performance data and works closely with University and Shorelight stakeholders to develop new policies and create best academic operational practices across the portfolio.
The AAM is an energetic team player with the ability to work in a diverse environment and exhibit cross-cultural competence and understanding. He/She/They has/have exceptional oral and written communication skills, solid creative-thinking abilities, and demonstrates professionalism, especially during presentations. The AAM has strong problem-solving and decision-making abilities and demonstrates tact, patience, and diplomacy, particularly with non-native English speakers. He/She/They is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail. The AAM reports to the Vice President of Academic Affairs.
Data Integrity & Technology
- Supervise the collection of academic, financial, and career data to ensure timely submission of campus reports
- Lead cross-functional Shorelight working groups to create new streamlined reports for enrollment, program completion, progression, program changes, Y2-4 engagement, and graduation rates
- Lead focus groups and create periodic feedback loops
- Conduct data analysis (program, demographic, and regional) to inform improved campus practices and student success strategy
- Partner with key leaders on financial forecasting and strategy to support student success
- Lead cross-functional working groups to ensure the timely submission of accurate academic and financial data
- Suggest technology and system enhancements to improve tracking and reporting
Academic Program Promotion & Optimization
- Create new Academic Affairs products that support Shorelight marketplace
- Support the development, implementation, and communications strategy for the delivery of Shorelight academic, ESL, and career readiness programs
- Partner with University and Shorelight leadership teams in promotion of Shorelight programs
- Secure new in-person and virtual internship opportunities through the development and implementation of partnerships with employers on state, regional, national, and international levels
- Maintain internal communications (Spark) for Academic Affairs
- Liaise with university career centers to promote career development, experiential education activities, and employer relations
- Collaborate with the Marketing Team to develop promotional collateral for the Academic Affairs and Career Services Programs
- Partner with campus leadership teams on strategies that support student success
- Collaborate with Partner Operations on student success forecasting and strategy
- Support training of new campus team members in areas such as program completion and progression reporting, graduation reporting.
- Connect with campus leadership teams, key university-partner staff, and Shorelight colleagues, maintaining trust through open channels of communication
- Recruit, develop, and retain team members to ensure productivity and engagement
- Engage in talent management activities such as goal setting, performance evaluations, development planning, and ongoing feedback to develop team members and achieve organization goals
- Provide coaching, counseling, and corrective action (when necessary) to team members
- Foster a culture that reflects Shorelight’s values
- Master’s degree in higher education administration, or business administration or data analytics
- Experience working with data analytical software such as Tableau and university systems and/or LMS or CRM systems such as Salesforce
- Proficiency in Microsoft Excel
- Eligibility to work in the US without sponsorship
- Willingness to travel up to 30%
- Master’s degree in TESOL, applied linguistics, or cross-cultural studies, or related international education field
- Teaching experience working with international students and multilingual populations
- Experience working in higher education, private language schools, study abroad programs, or other international education organizations
- Experience living and/or studying abroad
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Background Check Required–Education, Criminal, Identity
Shorelight is an Equal Opportunity Employer.