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Academic Coordinator – Cleveland State Global

Cleveland , Ohio

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.


Job Overview

The Academic Coordinator (AC) provides support for the Cleveland State Global academic team. The position reports to the Academic Operations Director. Under the direction of academic leadership, the AC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data.  The AC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. In addition, the AC supports Cleveland State Global and University staff to provide students with a smooth transition to their degree program. Lastly, the Academic Coordinator is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with Cleveland State Global.


The Academic Coordinator will work with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical.  He/she/they is an energetic team player who thrives in a fast-paced environment and has excellent customer service skills.  Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.


Essential Functions

Academic Data Management & Integrity

  • Coordinate the collection of data and report on Academic KPI’s
  • Develop and maintain cohort and student academic history and academic performance tracking
  • Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty


Academic Services

  • Register students in courses within the student information system
  • Teach courses and present in partnership with Student Services
  • Assist in the preparation and delivery of academic overview session at student orientation


Relationship Management

  • Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required
  • Coordinate the academic support services for Cleveland State Global students in partnership with University
  • Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
  • Participate in committee meetings with stakeholders across the University, including faculty and staff
  • Assist the Academic Leadership team as needed


Minimum Qualifications

  • Master’s Degree, preferably in a related field
  • 1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department 
  • High level of proficiency in MS Excel and MS Access
  • Ability to work limited evenings and weekends
  • Eligible to work in and travel freely to and from the United States without sponsorship


Preferred Qualifications

  • Master’s Degree, preferably in a related field
  • Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
  • Experience teaching, scheduling courses, classrooms, and faculty 
  • Experience with Salesforce or equivalent CRM at the data entry and administrative level
  • Experience working successfully with non-native English speakers 


Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.


Background Check Required–Education, Criminal, Identity


Cleveland State Global is an Equal Opportunity Employer.