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American Collegiate DC – Operations Coordinator, Student Accounts

Washington , District of Columbia
American Collegiate DC – Operations Coordinator, Student Accounts
Washington, D.C.

About Us

The International Accelerator (IA) is a partnership between American University (AU) and Shorelight Education. One of the programs offered through the IA is the American Collegiate  Program (ACDC). In support of the university’s strategic plan goal of bringing the world to AU and AU to the world, the mission of ACDC is to immerse first-year international students in the academic and cultural life at American University, help them integrate into campus life, and provide the academic support that expands their options to transfer to a college/university to complete an undergraduate degree.

Job Overview

The Operations Coordinator, Student Accounts, provides overall administrative and operational support to the partnership. This individual interacts with the program’s staff, university’s staff, and students.  The role acts as a point of contact for all students’ account inquiries. He or she is customer service oriented and has strong written and oral communication skills with the ability to work in a diverse environment. This role is a fantastic career opportunity for a self-driven, highly organized, and detail-oriented individual looking to contribute as a valuable resource to the partnership. The Operations Coordinator, Student Accounts, position reports to the Associate Managing Director.

Essential Functions

Office Management

  • Oversee consistent delivery of high level of customer service for students, colleagues, and visitors, creating a welcoming office environment for all
  • Supervise reception desk workers, if applicable
  • Maintain organization of public office spaces, operation of office equipment, and overall efficiency of office operations
  • Serve as the primary contact to staff and building management for facilities-related requests
  • Purchase office supplies and maintain general upkeep of supply area
  • Coordinate scheduling of department and team meetings
  • Sort and distribute daily mail and packages to staff members
  • Contribute to ongoing group activities, processes, and special projects, as needed
  • Coordinate employee recognition and anniversary programs

Finance and Accounting Administrative Support

  • Serve as the campus point of contact for students and others on billing and payment issues
  • Process student payments into SalesForce, confirming enrollment data for each term and identifying accounts on hold
  • Initiate refunds, credit memos, and adjustments
  • Collaborate with Finance on all student-facing initiatives, such as collecting payments and updating monthly A/R aging file
  • Prepare and submit sponsor billing
  • Generate statement of fees for students on campus as requested
  • Set up vendor accounts and invoicing
  • Participate in annual PriceBook update and assist with yearly financial audit

HR Administrative Support

  • Partner with Human Resources to deliver and oversee onboarding for new team members
  • Ensure that each new team member completes all required new hire documentation
  • Manage full cycle recruiting and onboarding for temporary positions, including new hire paperwork and background checks
  • Collect and track paid time off requests

Minimum Qualifications

  • Bachelor’s degree in a business-related field
  • Proficiency with Microsoft Office Suite, primarily Excel
  • Eligibility to work and travel in the United States without sponsorship

Preferred Qualifications

  • 1+ years of office management experience
  • 1-3 years of experience in finance or accounting
  • Experience with CRM systems, Salesforce a plus
  • Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

The International Accelerator at American University is an Equal Opportunity Employer.