About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Assistant Director of Global Admissions, Regional Partner Operations (“Assistant Director of Global Admissions”) manages and supports a team of international admissions advisors responsible for the processing of applications for our partner universities and supporting our students/channel partners throughout the admissions cycle.  Reporting to the Director of Admissions, Regional Partner Operations, he/she/they is responsible for meeting service delivery requirements, including turnaround times, throughout the admissions cycle and across the partnerships assigned.  This includes monitoring application volume, managing production during peak times in the enrollment cycle, and reporting of application and enrollment data. The Assistant Director of Global Admissions also works with the HQ Admissions Operations and Implementation teams when new partners or products are added within the assigned portfolio, and oversees the training of their team members.  This position will also work with the Assistant Director of Campus Admissions, Regional Partner Operations and the Director of Admissions, Regional Partner Operations to optimize workflow and create operational efficiencies in an effort to increase turnaround times and conversion. The Assistant Director of Global Admissions will also work with Regional Recruitment Teams to manage escalations related to student applications/admissibility, facilitate admissions training webinars, and support regional-specific initiatives that support enrollment goals. 

The Assistant Director of Global Admissions must be a dynamic, self-directed and mature individual who can effectively motivate and manage an admissions team, measure productivity and performance, manage the application processing of new product/partner launches, and recommend and implement workflow changes to improve overall production capacity.

Essential Functions:

Admissions Operations

• Support admissions team with credential evaluation and processing student applications during peak periods or when needed to maintain 48-72 application evaluation turnaround times.
• Maintain and report admissions team metrics on weekly and monthly basis, informing Admissions Leadership Team of any issues that may impact meeting and exceeding the performance targets.
• Provide timely updates to academic and admissions requirements database, policies, and procedures relative to student access.
• Maintain University Hub Admissions Spark pages and G documents.
• Ensure quality support for applicants through the application life cycle.

Data and Technology

• Partner with Admissions team members to identify and improve systems and workflow at Shorelight and with partner institutions.
• Drive reporting on all Admissions KPIs to inform strategy and meet expected service levels.
• Partner with Director of Admissions, Regional Partner Operations on forecasting.

People Management

• Recruit, develop, and retain team members to ensure productivity and engagement for admissions advisors within the team.
• Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals including the production and productivity of the admissions process.
• Provide coaching, counseling, and corrective action (when necessary) to team members.
• Foster a culture that reflects Shorelight’s values.

Relationship Management

• Collaborate with global regional teams to support overall application processing and redistribute workload as needed
• Collaborate with HQ Admissions Operations Lead to provide new and remedial training to team
• Work with the HQ Implementation and Admissions Operations Teams on implementing new Partner, programs, and products
• Collaborate with Student Acquisition teams to support Regional initiatives or resolve application issues

Minimum Qualifications

• Bachelor’s degree in higher education, international education, or related field
• 3+ years’ experience in higher education or international education
• Experience managing a team
• Demonstrated excellence in project management and leading processes
• Ability to think independently, thoroughly, and critically in fast-paced contexts
• Ability to collaborate with stakeholders from local, national, and international constituencies
• Mission-driven, innovative, disciplined thinker, collaborative and personally responsible
• Sense of urgency with ability to prioritize well, react to opportunities, and instill urgency in others
• Results oriented with an ability to set challenging goals and targets, achieve results, overcome obstacles, and accept accountability
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience working within Salesforce
• Experience with global credential evaluation
• Higher education admissions experience

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.