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Business Systems Analyst
United States ,
Description
About Us
Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
The Business Systems Analyst analyzes existing systems for improvement, recommends new system processes, and keeps detailed reports of all structural and process changes. This role follows best practices and aligns with company goals while creating better procedures and solutions to increase performance and revenue. The Business Systems Analyst performs routine business analysis, researched best practices, and supports developing the solutions and recommendations for the current business operations. He/She/They work with internal business units to identify analytical requirements, help to produce ad hoc data and reports, and assist in developing or implementing systems to capture business operation information. This role reports to the Manager, Systems and Software Management.
The Business Systems Analyst is a team player who can work independently and is self-motivated with exceptional oral and written communication skills at all levels of the organization. He/She/They has/have excellent organizational skills, strong attention to detail, and outstanding interpersonal skills. The Business Systems Analyst is comfortable multitasking, can change priorities to fit business needs, and manages time efficiently.
Business Systems Operations
- Collaborate with Shorelight departments to evaluate existing company systems and software to ensure alignment with business needs
- Manage, implement, and track progress of all technical components of existing and new partnership launches
- Compile objectives for improving and streamlining company systems and software acquisitions
- Provide system administration and integration support for SAAS business platforms and software
- Monitor efficiency of partnership launches; identify and resolve gaps in documentation
- Identify and guide technical teams to address issues in existing systems, and ensure upgrades and improvements are maintained, as necessary
Tracking and Analytics
- Document and create reports on systems and software costs and usage
- Translate data for presentation to internal stakeholders
- Maintain software renewal and reconcile user records within the software database
Technical and Operational Efficiency
- Develop procedures to improve existing systems
- Present key information to IT teams for improvements
- Assist with Root Cause Analysis (RCA) efforts (prioritize problems, identify, and validate RCA) and if needed document and identify alternative solutions
- Recommend new system developments with the goal of enhancing company business performance
- Identify opportunities for efficiency and automation
- Create guides to system updates, as needed
Security
- Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
- Take responsibility for any Shorelight assets assigned to you
- Promptly report any security events, incidents or weaknesses to Shorelight Security
- Bachelor’s degree in business, computer science, or IT related field
- 2+ years previous experience in a related role
- Able to analyze system records and translate data
- Eligibility to work in and travel freely to and from the United States without sponsorship
- Proficient computer skills, including Microsoft Office Suite; programs including Tableau or other data visualization tools
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Background Check Required–Education, Criminal, Identity
Shorelight is an Equal Opportunity Employer.