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Cleveland State Global – Director of Admissions

Cleveland , Ohio
Description

About Us

Cleveland State Global is a partnership between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Cleveland State University.

Job Overview

The Director of Admissions manages all student admissions at Cleveland State Global. He or she serves as the primary liaison with the Cleveland State University admissions teams and the Center for International Services and Programs office. The Director supervises a team of admissions staff in the Cleveland State Global office and hires temps as needed. The Director must be a self-directed individual with a demonstrated history of effective leadership. He or she must show excellence in problem solving, oral and written communication, and a strong attention to detail. This position reports to the Managing Director of Cleveland State Global, with a secondary reporting to the Senior Director of Campus Enrollment Operations in Shorelight’s Central Admissions office.

Essential Functions

Admissions

  • Serve as primary advocate for Shorelight’s mission by working with field experts to improve and execute on core values of the Shorelight admissions team
  • In concert with university admissions operations, coordinate all aspects of the application flow for Cleveland State Global applicants, with a keen eye to streamlining process
  • Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students
  • Ensure consistent quality of applications being delivered to university audience, including regular tracking, forecast, and analysis
  • Oversee new application case escalation to the appropriate academic or faculty personnel
  • Serve as Admissions lead and relationship manager on new program development, including admissions criteria, processes, and implementation
  • Lead biannual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the goal of optimizing existing processes at the partnership level
  • Develop, document, and communicate local campus policies related to admissions and enrollment management
  • Perform other duties as directed by the Managing Director and the Shorelight Senior Director of Campus Enrollment Operations

Relationship Management

  • Serve as primary relationship manager of critical university personnel, including but not limited to Vice President of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official; support partnership relationships with other key stakeholders in the enrollment process across the university
  • Serve as primary relationship manager to all graduate department chairs running a Masters Accelerator Program
  • Chair the Enrollment Services Committee (ESC), maintain a regular cadence of ESC meetings at the undergraduate and graduate levels, and communicate updates to the partnership Steering Committee and the wider Shorelight audience

Data and Technology

  • Coordinate data and file transfer into the university Student Information System
  • Work with university IT and engineering personnel to improve systems integration
  • Coordinate communications with Shorelight representatives and agents post-application deposit
  • Oversee I-20 packaging and delivery, including management of Cleveland State Global admissions staff and/or student workers involved in the process

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values

Minimum Qualifications

  • Bachelor’s degree
  • 5+ years of experience with international student transcript evaluation
  • 3+ years of leadership and management experience of a growing admissions team
  • Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, or other related CRM systems
  • Knowledge of international student services within a higher education setting
  • Demonstrated excellence in managing projects and leading process
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Eligibility to work in and travel in and out of the United States without sponsorship

Preferred Qualifications

  • Master’s degree in international education–related field
  • 5+ years of experience in international admissions–graduate admissions
  • Experience living in another cultural context and/or fluency in a second language
  • Enthusiasm for working with international students and the professionals who serve them
  • Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Cleveland State Global is an Equal Opportunity Employer.