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Director of Enrollment Management, Partner Operations – Stockton/Spokane

San Francisco , California
United States ,

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Director of Enrollment Management, Partner Operations serves as the subject matter expert on international enrollment for assigned partnerships.  He/she/they serves as the primary liaison with university admissions teams and the Center for International Services and Programs office.  The Director must be a self-directed individual with a demonstrated history of strategic thinking and leadership. He/she/they must show excellence in problem solving, oral and written communication, and a strong attention to detail. This position reports to the Executive Director, Regional Partner Operations and works closely with Managing Directors, Shorelight’s Enrollment Management team and University stakeholders.

Essential Functions

Enrollment Management

  • In concert with university admissions operations and Shorelight’s Enrollment Management team, drive workflow optimization to streamline university admissions and I20 processing capabilities
  • Support escalated cases for admissions decisions or service turnaround on I20s as needed
  • Serve as relationship manager on new program development, including admissions criteria, processes, integration and implementation
  • Host weekly review meetings with EM teams to provide ongoing guidance on admissibility standards and application consultation
  • Facilitate weekly meetings with University admissions/EM/Faculty/DSO teams to support timely resolution/processing of applications submitted to University
  • Lead biannual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the goal of optimizing existing processes at the partnership level
  • Develop, document, and communicate local campus policies related to admissions and enrollment management
  • Support the Partner Operations leadership team with new initiatives that support enrollment goals & open access for qualified international students in collaboration with Shorelight acquisition leadership
  • Partner with Managing Directors on forecasting enrollment and participation in conversion activities including webinars and student outreach
  • Partner with MD/ED/University on determining productivity thresholds and forecasting production volume to ensure that SLA’s are met
  • Support pre-arrival and orientation activities at assigned schools

Relationship Management

  • Serve as primary relationship manager of critical university personnel, including but not limited to Vice President of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official; support partnership relationships with other key stakeholders in the enrollment process across the university
  • Chair the Enrollment Services Committee (ESC), maintain a regular cadence of ESC meetings at the undergraduate and graduate levels, and communicate updates to the partnership Steering Committee and the wider Shorelight audience
  • Partner with Shorelight acquisition leadership to identify new opportunities that support enrollment goals and take the lead on bringing these forward to University stakeholders

Data and Technology

  • Coordinate data and file transfer into the university Student Information System
  • Work with university IT and engineering personnel to improve or implement systems integration
  • Support Managing Directors with funnel reports and forecasting enrollment

Minimum Qualifications

  • Bachelor’s degree
  • 5+ years of experience with international student transcript evaluation
  • 3+ years of leadership and management experience of a growing admissions team
  • Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, or other related CRM systems
  • Knowledge of international student services within a higher education setting
  • Demonstrated excellence in managing projects and leading process
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Eligibility to work in and travel in and out of the United States without sponsorship

Preferred Qualifications

  • Master’s degree in international education–related field
  • 5+ years of experience in international admissions–graduate admissions
  • Experience living in another cultural context and/or fluency in a second language
  • Enthusiasm for working with international students and the professionals who serve them
  • Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.