About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The General Manager’s (“GM”) role is to build, implement, and expand the service offerings within Shorelight’s marketplace.  The GM is a proven entrepreneurial strategic leader driving revenue for Shorelight’s marketplace. The GM partners with stakeholders across Shorelight acquisition, operations, and technology teams to support a go-to market strategy for an expanding product line.  The GM also serves as a partner to campus leadership in the growth of housing options across the portfolio and the promotion of other marketplace services, including Career Services and other add-on products.  The GM explores areas for business expansion, while maintaining our strong corporate values and culture.  Reporting to the Senior Vice President, Partner Operations, this is a senior leadership role working across Shorelight’s executive team globally.  

 

Essential Functions

 

Business Development and Relationship Management

• Provide leadership, consultation, and expertise on services offered through Shorelight marketplace
• Partner with campus leadership and acquisition leadership on promotion of marketplace products to scale across all student segments
• Identify and assess market opportunities for expanded growth
• Collaborate with business development to identify and support new business ventures, including expansion into standalone productization of marketplace items to non-students in the US and abroad
• Manage relationships with key partners and affiliates including management companies, health insurance providers, student loan providers, etc.
• Build strong cross-functional relationships to ensure that we have the necessary infrastructure, tools, and products in place for success.

 

Operations

• P&L management for all marketplace products
• Partner with Executive Directors to drive performance across campuses in key performance indicators
• Identify new revenue streams and manage cost to support margin goals

• Enhance (and develop where needed) all relevant systems, processes, and procedures to ensure operational excellence

 

Strategic Planning

• Lead best practice sharing, including occupancy tracking and margins, for program managed housing programs
• Support staffing plans across marketplace product lines
• Partner with Academic Affairs to identify and develop content that can be sold through Shorelight’s Marketplace
• Act as business lead on the technology roadmap for the marketplace

 

Student Experience

• Drive continued innovation in student experience within Marketplace services
• Develop tools for measuring student satisfaction, engagement and success with marketplace services and drive strategy for continued optimization
• Support feedback loops to Shorelight Global Solutions to elevate the launch of new products

 

Minimum Qualifications

• Bachelor’s degree
• 10+ years of experience in hospitality, international education or related industry
• Demonstrated P&L responsibility
• Proven track record of working collaboratively in a matrix governance model
• Strategic-minded and sales-driven, with strong drive for results
• Ability to work successfully in a fast-paced environment while remaining pressure-resilient
• Proficient with technology and reporting programs/systems
• Excellent communication, negotiation and presentation skills
• Exemplary customer service skills and ability to foster a customer service ethic within the regional team
• Willingness to travel
• Strong knowledge of the international education industry, products and competitors in the US higher education space
• Record of leadership delivering strategic, financial, and operational objectives
• Experience with student support services for international students

 

Preferred Qualifications

• Master’s degree
• Experience working in a cross-cultural professional environment
• Familiarity using a CRM system such as Salesforce.com
• Experience in data analytics and reporting
• Experience working with international students in an administrative or academic capacity

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Shorelight is an Equal Opportunity Employer.