About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Marketplace Coordinator is the centralized point of contact for university partnerships across a Shorelight portfolio, assisting with ancillary offerings to students, such as housing, health insurance, dining plans, and other non-academic products. He/She/They assist in managing all data related to program managed products, track student ancillary programs, assign those programs in Salesforce, and issue statement of fees to students. The Marketplace Coordinator is involved in setting up new processes and policies around all elements of program housing and supports the day-to-day operations of the Marketplace Team. This role reports to Assistant Director, Shorelight Marketplace.

 

The Marketplace Coordinator liaises with various internal and external stakeholders, so high levels of customer service and relationship management skills are crucial along with demonstrated tact, patience, sensitivity, and diplomacy, particularly with non-native English speakers.  He/She/They is an energetic team player who takes initiative, is comfortable multitasking, adjusts quickly to shifting priorities, and manages time efficiently.  The Marketplace Coordinator has strong problem-solving skills, pays close attention to detail, and has outstanding oral and written communication. 

 

Essential Functions

Housing Administration Management

• Assist with pre-arrival process at all portfolio locations with program managed housing to ensure housing assignments are prepared, arrival reservations are booked and confirmed, and the correct number of students are properly assigned to each room type
• Meet virtually with campus teams each semester to review the assigning requirements and confirm the process for the upcoming term
• Develop and manage a dynamic system to ensure housing inspections are completed at each location as scheduled and remediations are tracked
• Manage third-party property management services and vendors to ensure execution of items escalated for remediation and follow up as necessary
• Liaise with campus teams to plan engagement activities at housing locations
• Develop and maintain consistent housing policies and procedures, including eligibility, lease agreements, petitions, emergency or temporary housing, and riders to leases

Data Tracking and Integrity

• Update and assign ancillary products in Salesforce
• Ensure accurate and timely delivery of statements of fees
• Maintain a database of units, leases terms, and costs for housing locations
• Track and audit student enrollment in non-academic products, including Shorelight-owned products and affiliate products, and aggregate all the data into a useful format

 

Marketplace Support

• Order bedding bundles for portfolio of campus teams to ensure arrival prior to the start of each semester
• Assist with setting up various marketing campaigns, including insurance auto-enrollment and housing extensions
• Manage all assignments for the student success resources (virtual internships, learning hubs, immigration support services, etc.) based on students’ preferences

 

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

 

Minimum Qualifications

• Bachelor’s Degree or 4+ years’ relevant work experience
• Demonstrated advanced knowledge of the Microsoft Office Suite, particularly Excel
• Data management skills, including an understanding of how to create and maintain complex databases and produce reports
• Experience working in lease administration, portfolio management, property management, or a university based international student pathway program
• Fluency in the English language
• Eligibility to work in and travel freely to and from Colombia without sponsorship

Preferred Qualifications

• Bachelor’s degree in business administration, hospitality management, communications, or related field
• Experience working successfully with non-native speakers of English
• Working knowledge of Salesforce or other CRM software

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Shorelight is an Equal Opportunity Employer.