Operations Analyst, Partner Implementation
Remote, US

About Us:

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Partner Implementation team is one of three functional units of the Global Solutions department with a focus on launching new partners and programs and last-mile business development activities. Reporting directly to the Executive Director, Partner Implementation, the Operations Analyst is responsible for broad oversight and support of systems, operations, and workflow that support the work of the Implementation team and new launches. This role will support special projects across the Global Solutions Team as needed.

 

Essential Function

Operations and Systems Administration

• Lead the business scoping of new processes and systems to benefit new launches and internal departmental operations.
• Technical liaison to Shorelight Engineering and Technology teams as well as partners and third-party stakeholders. 
• Responsible for creating highly prescriptive business workflow, operations, and governance documentation for relevant stakeholders.
• Analyze complex business problems to identify and implement streamlined solutions, exhibiting a high level of analysis, creativity, and resourcefulness.
• Assess internal workflows to identify and document solutions for areas of operational efficiency
• Oversee onboarding and training of team members to new software and/or processes

Data and Document Management

• Create and maintain communications and operational templates for use across the implementation team. 
• Work with both internal and external stakeholders to review data imports and exports for systems integral to the student life cycle.
• Document and measure internal workflows to better inform capacity and implementation planning 

Quality Assurance

• Responsible for system readiness requirements, user testing plans, and timelines.
• Become knowledgeable in all aspects of the company’s business platforms to ensure the systems are being optimally used to their fullest capacity for implementation operations and new launches.
• Create and manage queries and reports for the purpose of measuring, analyzing, and assessing data and results.

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security.

Minimum Qualifications

• Bachelor’s Degree
• 3+ years of experience in the university education/admissions industry
• Proficiency with business systems and specialized software, including CRM and SIS systems (Salesforce, PeopleSoft, Banner, Wrike, Jira, Slate, Monday, Lucidchart)
• Proven track record identifying and implementing improvements to streamline and/or automate complex processes
• Experience working with others from diverse cultures who have various levels of English proficiency
• Demonstrated ability to take initiative, perform multiple assignments, and complete projects in a timely manner
• Experience managing multiple projects simultaneously demonstrating strong organizational and planning skills and attention to details
• Willingness to travel nationally and overseas occasionally

 

Preferred Qualifications

• Advanced Degree or certification in relevant field
• Experience working with international students
• Project management experience

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

 

Shorelight is an Equal Opportunity Employer.