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Student Services Advisor

Stockton , California
Description

About Us

UOP International is a collaboration between the University of the Pacific (Pacific) and Shorelight.  Our mission is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Pacific.

 

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs for international students. Reporting to the Student Services Manager (SSM), SSAs are responsible for collaborating with the SSD to support students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.

 

The SSA is an energetic team player who successfully executes support services catered to international students. The primary responsibility of the SSA is to deliver high-quality cocurricular and extracurricular support experiences for program students, as well as hands-on academic support, guidance, and mentoring. The SSA has excellent customer service skills and the ability to focus his or her attention on individual students as they are guided through the program. The SSA also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

 

Essential Functions
Student Service

  • Guide, prepare, and motivate students to a successful undergraduate or graduate experience and

degree completion

  • Deliver exceptional student services, beginning with pre-arrival processes, airport transfers,

orientation programming, ongoing student services support, and student acculturation into the

university providing a strong foundation for the student’s academic success

  • Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other

areas

  • Assist in the development, promotion, and implementation of programs to support student

retention and socialization/acculturation; assist in the design and implementation of orientation

programming

  • Teach or coach first-year transitional programming if applicable

 

Relationship Management

  • Support key relationships at the university and at the partnership, including academic teams, International Student Services, Campus Housing, Dining Services, Student Development and Enrollment Services, Office of Student Involvement, Office of the Registrar, and various other departments
  • Communicate openly and effectively with campus and community partners in accordance with FERPA (Family Educational Rights and Privacy Act) about health and safety issues, incidents, and problems

 

Data and Technology

  • Maintain accurate records and reporting for assigned cohort of students
  • Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
  • Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

 

 

Minimum Qualifications

  • Bachelor’s degree
  • Demonstrated interest in higher education advising, student services, or hospitality
  • Proven customer service skills
  • Demonstrated empathy in managing culturally sensitive situations
  • IT literacy (e.g., student information system or database, or customer relationship management

systems)

  • Ability to work evening and weekend hours as needed
  • Eligibility to work in and travel freely to and from the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree
  • Experience in higher education advising, student services, or hospitality
  • Experience working with students who face a variety of challenging academic, social, or other

needs

  • Experience working with international students or customers in an administrative or academic

capacity

  • Experience planning and organizing events
  • Experience working successfully with non-native English speakers
  • Knowledge of Spanish, Mandarin, Arabic, or Hindi

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 

Background Check Required–Education, Criminal, Identity

UOP International is an Equal Opportunity Employer.