About Us

UIC Global  is a partnership between the University of Illinois at Chicago) and Shorelight Education. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees..

Job Overview

The Director of Enrollment manages all campus admissions and marketing operations at UIC Global. He or she serves as the primary liaison with the university admissions team, the Office of International Programs, the university’s office of communications and marketing, and department-specific marketing stakeholders as needed. The Director of Enrollment supervises a team of admissions staff in the UIC Global office as well as Marketing staff. He/she must be a self-directed individual with a demonstrated history of effective leadership. The Director of Enrollment must show excellence in problem solving, oral and written communication, and a strong attention to detail. This position reports to the Managing Director and works closely with key stakeholders of our global team including Senior Director of Campus Enrollment Operations, Senior Director of Program Marketing, and recruitment staff around the globe.

Essential Functions

Management of Admissions Operations

• Serve as primary advocate for Shorelight’s mission by working with field experts to improve and execute on core values of the Shorelight admissions team
• In concert with university admissions operations, coordinate all aspects of the application flow for UIC Global applicants, with a keen eye to streamlining process in partnership with Admissions staff at the partnership
• Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students
• Ensure consistent quality of applications being delivered to university audience, including regular tracking, forecast, and analysis
• Partner with admissions staff to oversee new application case escalation to the appropriate academic or faculty personnel
• Support new program development, including admissions criteria, processes, and implementation
• Lead bi-annual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the goal of optimizing existing processes at the partnership level in partnership with admissions staff and HQ admissions team members.
• Perform other duties as directed by the Managing Director

Program Promotion

• Support multi-brand strategy and execution within the Shorelight portfolio to drive enrollment growth
• Work closely with recruitment to align marketing initiatives with regional strategies
• Lead content strategy to meet market demand & drive enrollment growth
• Oversee content creation for email campaigns, social media accounts and blog
• Approve brand usage in market
• Support all FAM trips and manage visitor agendas for prospective students, staff and agents
• Support on-campus marketing needs, including orientation collateral, event promotion, and student newsletters

Relationship Management

• Serve as primary relationship manager of critical university personnel, including but not limited to Vice President of Enrollment Management, Undergraduate and Graduate Admissions Directors/Assistant Deans, Primary Designated School Official; support partnership relationships with other key stakeholders in the enrollment process across the university
• Serve as primary relationship manager to all graduate department chairs running a Master’s Accelerator Program
• Chair the Marketing Enrollment Services Committee (MESC), maintain a regular cadence of MESC meetings at the undergraduate and graduate levels, and communicate updates to the partnership Steering Committee and the wider Shorelight audience
• Work closely with HQ to ensure alignment of the university brand with Shorelight’s global strategies
• Work closely with recruitment, marketing and training teams; always looking to improve effectiveness of field communications.

Data and Technology

• Work with university IT and engineering personnel to improve systems integration
• Coordinate communications with Shorelight representatives and agents post-application deposit
• Regularly review market data and insights to inform strategic direction & enrollment growth

People Management

• Recruit, develop, and retain team members to ensure productivity and engagement
• Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
• Provide coaching, counseling, and corrective action (when necessary) to team members
• Foster a culture that reflects Shorelight’s values

Minimum Qualifications

• Bachelor’s degree
• 5+ years of experience in international education
• 3+ years of leadership and management experience
• Experience with student data management and/or application systems, including Banner, Salesforce, Synapsis, other related CRM systems, Adobe products, Marketo, Wrike, Word Press, and other marketing-related systems and software
• Knowledge of international student services within a higher education setting
• Demonstrated excellence in managing projects and leading process
• Ability to collaborate with stakeholders from local, national, and international constituencies
• Eligibility to work in and travel in and out of the United States without sponsorship

Preferred Qualifications

• Master’s degree in international education or related field
• Experience living in another cultural context and/or fluency in a second language
• Enthusiasm for working with international students and the professionals who serve them
• Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
• Credential evaluation experience
• Experience leading marketing content strategy

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity  

UIC Global is an Equal Opportunity Employer.