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Shorelight Education — Director, Live Technical Operations

Boston , Massachusetts
Remote , Work from Home , United States
Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Director, Live Technical Operations, supports Shorelight Live, which offers immersive distance learning programs through technology-enabled, in-country, live-lecture learning. The Director is responsible for the end-to-end technical operations of Shorelight Live’s global network of smart classrooms and studios, including new site implementation, daily studio and classroom technical operations and support, maintenance and updates, and disaster recovery protocols. The Director also oversees projects while establishing and managing vendor relationships across multiple domestic and international partnerships. Reporting to the General Manager, the Director works closely with the technology function, collaborating with other departments to ensure high-quality and timely roll-out of new projects as well as the optimization of existing live lecture processes.

Essential Functions

  • Develop a scaled process to build new smart classrooms and smart studios with a focus on resilience, simplicity, and consistency
  • Perform technical and logistical site evaluations for new classroom and studio locations
  • Be available for up to 50% domestic and international travel with minimal advanced notice
  • Work with the engineering team to refine bill of materials for classroom and studio technology hardware and make regional and product version-related adjustments as necessary
  • Manage existing technical vendors and identify new integration partners across several international locations; negotiate vendor contracts
  • Manage global inventory of classroom and studio hardware, and identify opportunities to optimize the procurement and site delivery process
  • Develop and maintain classroom technical support strategies and protocols, including network, software, and hardware support
  • Coordinate and manage releases of new hardware and software, including deployment of approved features and evidence of proper release protocols
  • Manage a team of regional technical specialists and train regional staff to successfully operate classrooms
  • Develop and document business and service continuity protocols for the product and train appropriate staff
  • Develop and deliver technical support KPIs for classrooms and studios
  • Create monthly technology performance reports
  • Collaborate with engineering and product teams to contribute to overall product roadmap; identify opportunities for feature optimization and performance stability
  • Prepare monthly technical performance reports for all sites
  • Represent the product in business development meetings, recruitment events, conferences, etc.
  • Perform other job-related duties as assigned by management

Minimum Qualifications

  • Bachelor’s degree and at least 5 years of IT management experience (director level or above)
  • Excellent analytical and written and oral communications skills
  • Excellent project management skills
  • Ability to prepare technical documentation to support established objectives consistent with generally recognized standards
  • Strong technical background
  • Energetic and motivated professional with strong organizational and interpersonal skills
  • Eligibility to work in the United States without sponsorship, if based in United States

Preferred Qualifications

  • Experience working with AV technology
  • Familiarity using a CRM system such as Salesforce
  • Experience working with subcontractors and vendors in nondomestic commercial construction
  • Experience working in a cross-cultural professional environment

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

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Vice President, Campus Strategy and Development

Boston , Massachusetts
Description
Shorelight Vice President, Campus Strategy and Development
Boston, Massachusetts

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Vice President, Campus Strategy and Development (VP), manages strategy for campus growth, undergraduate and graduate-level product activities, implementation of new content and delivery sites, and optimization opportunity. The VP supports the Chief Operating Officer in the attainment of high-growth plans for the campus lines of business. The role provides strategic vision and execution of growth plans to increase student access to campus partnerships, including liaising with Sales and Marketing, Partner Operations and campus leadership, Global Solutions, Finance, Enrollment Management, and Analytics. The VP is a skilled executive who is proficient in international education, reliant on consumer-driven data, and able to position the company for high-volume, campus growth. The VP leads a team consisting of the Senior Director, Implementation; the Vice President, Product Management; and their respective units.


Essential Functions
 

Student Access and Revenue Growth

  • Develop and execute growth strategy for all campus product lines and university partnerships
  • Contribute to content acquisition strategy for new partnerships
  • Establish growth targets and collaborate with the Chief Operating Officer, Chief Recruitment Officer, and Vice President, Recruitment, to set the channel strategy
  • Liaise with the Vice President, Partner Operations, and campus leadership on partnership optimization opportunities
  • Manage product management and implementation teams for outstanding performance with prioritization, timing, and focus on launches to support growth strategy
  • Represent the business internationally and participate in marketing activities, familiarization tours, and through memberships and affiliations

Strategy

  • Develop one-year and multiyear plans to contribute to high-growth campus product lines
  • Establish cadence of consumer-driven decision making to inform optimization, new content, new modalities, and new locations
  • Innovate and identify new opportunities for business growth
  • Guide product management team on product scorecards, competitive analysis, partnership annual reporting, and pricing
  • Develop point of view from consumers, influencers, and thought-leaders on emerging trends, market conditions, and student mobility

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values


Minimum Qualifications

  • Bachelor’s degree
  • 15+ years of experience in higher education management, including demonstrated P&L responsibility
  • Ability to network within higher education circles and command respect among academic leaders
  • Demonstrated ability to influence, collaborate, and negotiate with executives outside of one’s own business unit
  • Experience leading campus operations in higher education partnerships
  • Record of leadership delivering strategic, financial, and operational objectives
  • Eligibility to work in and travel freely to and from the United States without sponsorship
  • Up to 40% travel (domestic and international)

Preferred Qualifications

  • Master’s degree
  • Executive experience in higher education/international education
  • Prior experience establishing new partnerships


Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Needed – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

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Admissions Specialist

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Reporting to the Associate Director of Global Admissions Operations, the Admissions Specialist processes students’ academic records, enters student application data into Shorelight’s CRM, and interfaces with partner CRMs for student record creation and application data transfer.

Essential Functions

  • Support the Shorelight access mission by reviewing all programs’ admissions requirements to determine opportunities for a students’ admissibility;
  • Assess students’ academic credentials and render decisions for admission to partner programs
  • Collaborate with Global Admissions Teams to support application processing
  • Work with campus teams to support continuous process and policy improvement for graduate programs
  • Track and prepare reports
  • Assist with the development and maintenance of related policy and procedural documentation
  • Assist with other aspects of the application process as needed by the admissions team

Minimum Qualifications

  • Bachelor’s degree required
  • Master’s degree in higher education, international education, or related field preferred
  • Previous experience with database software and/or previous international education and admissions experience preferred
  • Knowledge of international credentials
  • Knowledge of international student services within a higher education setting
  • Exemplary customer service, presentation, and public speaking skills
  • Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
  • Excellent organizational skills and strong attention to detail
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Experience using Microsoft Office programs and databases
  • Ability to formulate, implement, and evaluate strategies and policies based on a broad view of issues and events with an understanding of their long-term impact or wider implications
  • Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
  • Strong working knowledge of one or more of the following languages preferred: Mandarin Chinese, Arabic, Spanish, Portuguese
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Checking Required – Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

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Shorelight — Manager, Admissions Operations Implementation

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Manager, Admissions Operations and Implementation, supports the development of enrollment management and its functions for new partner, program, and product launches. As a secondary liaison to Shorelight’s partner universities and admissions personnel, the Manager, Admissions Operations and Implementation, provides project support for admissions implementation. In collaboration with a team of subject-matter enrollment management experts, this role identifies, develops, and executes comprehensive best practices in the admissions systems. The Manager, Admissions Operations and Implementation, works to advance the Shorelight mission to help “educate the world” by providing an enrollment experience characterized by access, transparency, speed, and customer service.

Essential Functions

Relationship Management

  • Liaise with Shorelight’s Enrollment Management and Recruitment to monitor performance of new partner, program or product launches to continuously support and identify opportunities for improvement and optimization of admissions processes and policies.
  • Serve as lead cross-functional liaison with colleagues in other departments, primarily Enrollment Management and Engineering to ensure internal systems and admissions launch readiness
  • Assist with various internal stakeholders to support enrollment management related research
  • Facilitate and/or support implementation meetings with internal and external university stakeholders
  • Support development and documentation of new partnership enrollment and application management procedures and policies
  • Collaborate with Shorelight’s university partner teams to develop seamless launch transition processes ensuring that appropriate standards are maintained
  • Serve in interim on-campus admissions role as assigned

Systems and Operations Readiness

  • Provide secondary administrative support as required for new partnership and product launches
  • Assist with the development of standard operating procedures and documentation for the Admissions Operations Implementation team
  • Maintain and optimize essential launch criteria and documentation related to admissions operations launch readiness
  • Maintain and track completion of admissions operations launch essentials in appropriate project management tools
  • Develop protocols and standards to facilitate user acceptance and launch readiness QA coordinating with appropriate Enrollment Management and Engineering colleagues
  • Conduct user acceptance testing with internal and external stakeholders

Minimum Qualifications

  • Bachelor’s degree
  • 2+ years of experience in the university education/admissions industry
  • Demonstrated project organization and management skills, including the ability to multitask, balance priorities, set and manage timelines, and successfully meet deliverable deadlines
  • Ability to take initiative and to follow up on work tasks without prompting
  • Proven detail orientation and focus, as evidenced in work product
  • Ability to successfully interact in various settings with others at all levels, including those from diverse cultures with various levels of English proficiency
  • Proficiency with technology, including CRM and SIS systems
  • Excellent communication and presentation skills
  • Exemplary customer service skills and ability to foster a customer service ethic within the work team
  • Willingness to travel nationally/internationally for short and extended business trips

Preferred Qualifications

  • Experience as a Designated School Official (DSO)
  • Experience using Salesforce, Banner, Peoplesoft, Wrike
  • Experience in an international admissions office
  • Experience in evaluating credentials
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Executive Director, Digital Marketing

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Executive Director, Digital Marketing, leads the execution of paid and organic inbound marketing strategies that drive demand and conversion across direct sales and agent channels.

This role focuses on paid social, paid search, retargeting, organic search, email, lead capture, affiliate marketing, display advertising, and management of associated digital media.

The Executive Director oversees marketing automation technologies and processes to ensure they conform to industry best practices. In addition, this individual works closely with the customer insights and analytics team to lead the development and execution of a clear, comprehensive reporting methodology for communicating top-of-funnel trends and attribution.

In driving new student and agent enrollments for the direct and agent channels, the Executive Director partners with the Vice President of Marketing, the Executive Director of Inside Sales, and the Senior Director of Product Marketing to collaboratively design a cohesive end-to-end customer engagement and conversion funnel across all key recruitment regions.

This role is a key member of Shorelight’s growing customer marketing team and reports directly to the Vice President of Marketing.

Essential Functions

Direct Marketing Strategy and Execution

  • Partner with the senior marketing leadership team to drive the demand generation and conversion strategy
  • Develop a results-oriented inbound digital marketing strategy to achieve enrollment and revenue goals
  • Analyze and share performance of digital marketing campaigns, and optimize ROI through testing and innovation

Talent Management

  • Develop, inspire, and manage a team of digital marketing professionals toward the effective use of inbound marketing strategies to drive conversion
  • Evaluate and evolve team structures and agency vs. in-house approaches
  • Champion digital marketing best practices and educate senior leadership and adjacent teams about same

Performance Management

  • Evaluate the Shorelight inbound marketing digital ecosystem and work across the broader marketing team to develop and align around a set of collaborative strategies that drive traffic to chosen channels
  • Identify the most appropriate digital platforms, tools, and systems to support inbound digital marketing strategies, partnering with technology to implement where appropriate
  • Establish clear and comprehensive measurement processes and frameworks to allow active management of campaign performance, quantitative insight on content effectiveness, and deliver regular reporting for stakeholders
  • Report out regularly and consistently on company digital marketing activities

P&L Management

  • Assume P&L responsibility for Shorelight’s inbound digital marketing activities and accountability for meeting the business’s performance marketing KPIs
  • Manage team budget and explore variable spend models that shift from fixed budget approaches toward output and contribution

Minimum Qualifications

  • Bachelor’s degree in marketing, communications, or related field
  • 5–7 years’ experience in direct digital marketing
  • Clear track record of effectively leading high-profile initiatives to meet performance marketing KPIs
  • Deep experience and understanding of the principles and disciplines of performance marketing, including (but not limited to) SEM, affiliates, display, CRM, marketing automation
  • In-depth knowledge of digital engagement channels, technical strategies, and emerging global trends
  • Extensive background in Marketo (or similar marketing automation software) and Google Analytics (or similar analytics software)
  • Proven analytical skills in leveraging customer data and insights to drive campaign decisions
  • Leadership skills to drive, mentor, and develop high-performing teams across different levels of experience
  • Ability to respond nimbly in a fast-paced environment
  • Clear understanding and demonstrable experience of working with internal stakeholders to execute and measure a global digital engagement strategy to achieve commercial objectives
  • Excellent communication skills and ability to engage and present to stakeholders and influence all levels and across all functions, internally and externally
  • Significant experience working with global markets, managing multimarket campaigns, and working closely with teams in satellite offices
  • Experience managing large, complex budgets
  • Exceptional at working cross-functionally with the creative, digital, and brand marketing teams
  • Experience with developing and managing executive-level reporting

Preferred Qualifications

  • Master’s degree in marketing, communications, or related field

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

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Shorelight Education — Enrollment Operations Specialist, University of Massachusetts

Boston , Massachusetts
Description

Shorelight Education — Enrollment Operations Specialist, University of Massachusetts

Boston, Massachusetts

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

 

Job Overview

The Enrollment Operations Specialist, University of Massachusetts, provides support to the admissions and student services operation of programs within the University of Massachusetts system including, but are not limited to, undergraduate and graduate programs at UMass Boston, UMass Dartmouth and hybrid transnational degree programs within UMass Amherst Global.

Reporting to the University Partnerships Director, University of Massachusetts, the Enrollment Operations Specialist is an energetic, detail-oriented individual who manages all admissions processing, as well as supports marketing, and international student services.   This position requires a self-directed individual with excellent problem-solving and communication skills. The successful candidate is a strategic thinker who collaborates with internal staff to identify business needs, define admissions requirements, and enhance business and systems workflows to support the enrollment management for a diverse product portfolio.   He/she possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

  

Essential Functions

Relationship Management

  • Liaise with critical university personnel, including but not limited to VP of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official
  • Support partnership relationships with key stakeholders in the enrollment process across the university
  • Participate in biannual evaluation of Localized Entry Requirements (LERs) and acceptable credentials with the intention of optimizing existing processes
  • Serve as the Admissions lead on internal and external committees and working groups on new program development and implementation, including definition of admissions criteria, policies, and operational processes
  • Assist coordination of recruitment trips/familiarization tours and other related recruitment activities

Admissions Data Management & Integrity

  • Review applications, transcripts, academic credentials and other documents required for international student admissions
  • Manage internal and external application data and document processing, including transfer to university SIS and CRM systems
  • Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students, as applicable
  • Develop and oversee enrollment management reports such as funnel reports that track incoming student cohorts
  • Develop, document, and communicate local campus policies related to admissions and enrollment management
  • Coordinate I-20 process with staff, including managing the shipment of I-20 student packets to field agents

Student Services

  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation
  • Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion

Minimum Qualifications

  • Bachelor’s degree in higher education, international education, or equivalent experience
  • 2+ years of experience with international student transcript evaluation
  • 2+ years of work experience in higher education, international education, or related field
  • Experience with student data management and/or application systems, including Microsoft, PeopleSoft, Salesforce, Sunapsis, or other related CRM systems
  • Demonstrated success in establishing processes and continuously improving on them
  • Eligibility to work in, and travel freely to and from, the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree in higher education
  • 1+ years of experience managing entry level staff

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

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Shorelight — Vice President, Partner Operations

Boston , Massachusetts
Description
Shorelight — Vice President, Partner Operations
Boston, Massachusetts


About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Vice President, Partner Operations, supports university partnerships and the Chief Operating Officer in building and maintaining all on-the-ground operations of Shorelight’s partnership programs. The main responsibility of this role is to manage leadership teams at each university partnership and ensure the performance at the campus level. This role provides strategic vision to the partner operations team and partnership-based team members related to partnership operations with the mission of a student focus. The Vice President, Partner Operations, is a skilled executive who can work with leadership teams to ensure high-quality student experiences, outstanding outcomes, expected financial results, effective account management, and health of university partnerships. This individual is a strategic leader, international education expert, and excellent collaborator with independent but related business units. 

Essential Functions 

Relationship Management

  • Inform decision making for cross-functional initiatives
  • Liaise with business unit leaders on problem solving and strategic opportunities across Shorelight
  • Liaise with campus leadership on problem solving, best practice sharing, and policy implementation
  • Serve as executive sponsor for Shorelight’s Annual Partnership Summit and additional training and development occasions
  • Identify ways to engage our partner universities in new initiatives that positively shape the international student experience, supporting student access and success
  • Represent the business unit internationally and participate in marketing activities, familiarization tours, and through memberships and affiliations

Strategic Planning

  • Set operational strategy and lead long-term operational forecasting and planning for the Partner Operations department
  • Understand the company’s ongoing strategic priorities to influence and guide leaders and employees toward solutions that improve business outcomes
  • Evaluate the team structure and annual strategy and priorities for continual improvement of the efficiency and effectiveness of the group

Fiscal Operations

  • Drive Executive Director performance and accountability to key performance indicators across the regions
  • Create and manage ancillary revenue opportunities across partnerships
  • Budget holder for the business unit, including Partner Operations and on-campus entities
  • Identify changes/opportunities/revenue lines
  • Collaborate with product management on optimization needs

Student Experience

  • Drive continued innovation in delivery of Shorelight’s Signature Student Experience
  • Own metrics and performance in areas of student satisfaction, retention, and progression
  • Collaborate with academic affairs and career placement leadership on student outcomes and student success
  • Drive feedback to implementation team members to elevate the launch of new products/partnerships

People Management

  • Attract, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that reflects Shorelight’s values

Minimum Qualifications

  • Bachelor’s degree
  • 8+ years of experience in higher education management, including demonstrated P&L responsibility
  • Ability to network within higher education circles and command respect among academic leaders
  • Demonstrated ability to influence, collaborate, and negotiate with executives outside of one’s own business unit
  • Experience leading school operations, policy creation, and P&L management
  • Record of leadership delivering strategic, financial, and operational objectives
  • Experience with student support services for international students
  • Proven ability to recruit, lead, motivate, coach, develop, and retain senior-level staff
  • Ability to work with project management software
  • Eligibility to work in and travel freely to and from the United States without sponsorship
  • 25% travel (primarily domestic with some international)

Preferred Qualifications

  • Master’s degree
  • Experience working with international students in an administrative or academic capacity
  • Prior experience at executive level

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

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Shorelight — Revenue Accounting Manager

Boston , Massachusetts
Description
ShorelightRevenue Accounting Manager
Boston, Massachusetts

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Revenue Accounting Manager is responsible for all aspects of revenue accounting and reconciliations. He or she works closely with the Senior Accounting Manager, Revenue to help shape and streamline billing processes and drive effective project implementation processes with our many internal business partners. The Revenue Accounting Manager must be able to work well with others and interact effectively with cross-functional teams. The Revenue Accounting Manager pays close attention to details, has strong organizational skills, and enjoys working in a challenging and fast-paced environment. The ideal candidate welcomes the opportunity to support Shorelight’s continued success and growth. This position reports to the Senior Accounting Manager, Revenue.

Essential Functions

Revenue Accounting

  • Lead the company’s progression revenue recognition process by ensuring the accuracy of progression data and recording revenue appropriately in accordance with ASC 606
  • Review partnership agreements to ensure proper revenue recognition in accordance with company policy and revenue recognition accounting standards
  • Review the company’s commissions and agent bonus payout statements and record the associated expense amortization entries
  • Manage monthly revenue, AR, deferred revenue, and commissions close process; record journal entries and complete associated account reconciliations
  • Review monthly AR aging file with staff accountants and campus teams; collaborate with the team to achieve continuous improvement in the AR collection process
  • Assist with audit tasks related to revenue, AR, and commissions
  • Train and mentor junior team members on technical accounting skills

Strategy and Data Management

  • Perform custom revenue reporting and margin analysis at the student and partner levels
  • Track and record new revenue streams produced by the company’s dynamic business model

Minimum Qualifications

  • Bachelor’s degree in accounting
  • 8+ years of related accounting experience
  • Strong knowledge of accounting principles (GAAP)
  • Advanced MS Excel skills
  • Ability to take ownership of projects and drive them through completion
  • Excellent written and oral communication skills

Preferred Qualifications

  • 3+ years of public accounting experience
  • CPA license

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

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Shorelight – Data Engineer

Boston , Massachusetts
Description

Job Overview

The Data Engineer is responsible for end-to-end processes related to the Extraction, Transformation, and Loading of business information from transaction systems into data warehouses and reporting systems.  This includes the design, development, and deployment of batch and near-real-time data load processing, with primary focus on maintaining the back-end components to support our client’s data warehousing and CRM systems.  This position requires demonstrated technical and functional skills in the ETL and data warehousing field, combined with in-depth analytical and production support experience.

Reporting to the Director of Data Architecture, the Date Engineer participates in business requirements review, assists with system specifications, develops technical specifications, develops code changes in Informatica and other ETL tools, performs unit testing and implementation in production. The developer must follow the defined development standards and best practices and attend code reviews to assure compliance.

Essential Functions

Data Integration

  • Design, develop, and test ETL processes to integrate data among business systems and data warehouses in multiple DBMS environments, including cloud-based systems
  • Design, develop, and test system integrations among enterprise front- and back-office applications (ERP, CRM, Financial, Planning, and other systems)
  • Prepare documentation and flow charts of systems, business processes, and databases
  • Participate in data modeling design sessions
  • Implement code changes based on system specifications
  • Analyze problems and propose solutions
  • Work with DBAs and Data Architects to implement database changes
  • Support and take direction from Data Architects, Principal and Lead ETL Developers
  • Participate in system and user testing, as well as production launches

  

Operational Support

  • Monitor batch jobs and resolve any issues in a timely manner
  • Look for opportunities to enhance existing code and processes as well as overall data quality improvements
  • Test and troubleshoot business reporting for end users in Tableau, Microsoft PowerBI, and other BI tools
  • Assist power users in their understanding of the Enterprise Data Model and usage of the Enterprise Data Warehouse

Security

  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

  • BA or BS
  • 3+ years of experience in ETL design and development
  • Experience in database development using Amazon Redshift, DB2, SQL Server, and/or Oracle
  • Strong SQL scripting skills, including procedural languages such as PL/SQL and T-SQL
  • Experience with ETL tools such as Informatica, SSIS, and Pentaho PDI
  • Experience in working with large-scale data warehousing and complex transformations
  • Experience in working with dimensional models
  • Experience using a software development lifecycle (SDLC) methodology
  • Knowledge of Stored Procedures/Unix scripting knowledge
  • Knowledge of implementing adequate controls for balancing
  • Analytical, problem solving, and testing skills
  • Effective oral and written communication skills
  • Must have solid understanding of relational database design
  • Experience with BI and reporting platforms such as Business Objects, Crystal Reports, Tableau, PowerBI, and Cognos
  • Entrepreneurial mindset and passion for emerging technologies
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Excellent communication and creative-thinking skills, with an ability to use data to inform all decisions
  • Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

  • BA/BS in information systems, information technology, or computer science
  • Knowledge of Salesfoce.com data model
  • Experience with Informatica Cloud

Application Process 

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.