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Job Location: Boston - Massachusetts

Job location: Boston – Massachusetts

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Help Desk Intern

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens. 

Job Overview

The Help Desk Intern learns and experiences what Desktop Support consists of in the corporate environment. This experience will also show what opportunities this career path can lead – which are positions and roles generally within a company’s Technology department. Desktop Support consists of delivering direct, end-to-end technology support to Shorelight employees while providing excellent levels of service and support to the Shorelight community. This position acts as the first-line technical support contact for the Boston headquarters and all of its partnerships and remote users.  The Desktop Support Specialist works closely with Human Resources to regarding the onboarding and offboarding process, as well as inventory management.

Essential Functions

Technical

  • Maintain and develop strong technical expertise in key technologies in use within Shorelight, which includes areas such as operating systems, browsers, voice and data networking, Zoom, Outlook email client, Office 365, Okta, and the like
  • Troubleshoot and resolve IT issues via phone, Web, and in-person channels
  • Understand the familiarity with current and upcoming technology trends in mobile, desktop OS, etc and how to relate to the company

Support & Customer Service

  • Actively monitor onboarding pipeline and ticket queues, and ensure that all requests are handled in accordance with Shorelight’s service delivery standards
  • Escalate tickets proactively to responsible senior team members or specialists
  • Demonstrate high degrees of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills
  • Assume other duties as required

Minimum Qualifications

  • Excellent verbal and written communication skills
  • Familiarity with Windows 10 and macOS operating systems
  • Strong technical, multitasking, and interpersonal skills

 

Preferred Qualifications

  • Previous IT / Help Desk role
  • IT, CS or other tech related major

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply
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FP&A Manager

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

 

Job Overview

We are seeking a Corporate Financial Planning & Analysis (FP&A) Manager to join our growing team based in Boston, MA. The corporate finance team is responsible for managing business planning, executing our forecast process, and evaluating investment opportunities. This role will have the unique opportunity to participate and influence all aspects of the business.  This role will also require a high level of intellectual curiosity with a drive for a deep understanding of a wide array of data points.  Being collaborative, organized, and having a passion for data modeling is essential. 

 

Essential Functions

Financial Planning

  • Lead the annual and quarterly planning processes, ensuring accuracy and expediency
  • Participation in the creation, communication, and execution of multi-year strategic plan
  • Own the quarterly / annual cash flow model, working with other stakeholders to forecast P&L, Balance Sheet, and Cash Flow statements
  • Lead in-depth analysis of key performance indicators
  • Assist in prioritization and delivery of ad hoc analysis projects

 

Reporting

  • Produce a robust quarterly reporting package providing senior leadership with understanding of not only the results but also the leading indicators of future results
  • Collaborate with our sales operations team to build performance metrics that support executive decision making
  • Assume ownership of the company’s metric reporting and analysis

 

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that is reflective of Shorelight’s values

Minimum Qualifications

  • Bachelor degree in Finance or Accounting, or equivalent practical experience
  • 5+ years of corporate FP&A experience
  • Strong understanding of Generally Accepted Accounting Principles (GAAP), three statement financial modeling, and consolidated reporting

 

Preferred Qualifications

  • MBA/CMA
  • Strong system skills with a focus on Adaptive Insights and Salesforce.com
  • Previous people management experience

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply
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FP&A Manager

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

 

Job Overview

We are seeking a Corporate Financial Planning & Analysis (FP&A) Manager to join our growing team based in Boston, MA. The corporate finance team is responsible for managing business planning, executing our forecast process, and evaluating investment opportunities. This role will have the unique opportunity to participate and influence all aspects of the business.  This role will also require a high level of intellectual curiosity with a drive for a deep understanding of a wide array of data points.  Being collaborative, organized, and having a passion for data modeling is essential. 

 

Essential Functions

Financial Planning

  • Lead the annual and quarterly planning processes, ensuring accuracy and expediency
  • Participation in the creation, communication, and execution of multi-year strategic plan
  • Own the quarterly / annual cash flow model, working with other stakeholders to forecast P&L, Balance Sheet, and Cash Flow statements
  • Lead in-depth analysis of key performance indicators
  • Assist in prioritization and delivery of ad hoc analysis projects

 

Reporting

  • Produce a robust quarterly reporting package providing senior leadership with understanding of not only the results but also the leading indicators of future results
  • Collaborate with our sales operations team to build performance metrics that support executive decision making
  • Assume ownership of the company’s metric reporting and analysis

 

People Management

  • Recruit, develop, and retain team members to ensure productivity and engagement
  • Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
  • Provide coaching, counseling, and corrective action (when necessary) to team members
  • Foster a culture that is reflective of Shorelight’s values

Minimum Qualifications

  • Bachelor degree in Finance or Accounting, or equivalent practical experience
  • 5+ years of corporate FP&A experience
  • Strong understanding of Generally Accepted Accounting Principles (GAAP), three statement financial modeling, and consolidated reporting

 

Preferred Qualifications

  • MBA/CMA
  • Strong system skills with a focus on Adaptive Insights and Salesforce.com
  • Previous people management experience

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply
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Shorelight Education – Marketing Operations Coordinator

Boston , Massachusetts
Description
Shorelight Education — Marketing Operations Coordinator
Boston, Massachusetts

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Marketing Operations Coordinator is passionate about three key facets of marketing: creativity, technology, and analytics. He or she is a detail-oriented, enthusiastic problem solver who takes pride in enhancing marketing systems, campaign performance, and operational efficiency. This individual thrives in a fast-paced environment that continually presents challenges to learn new skills and improve the impact of his or her contributions. This role works with a high-energy marketing operations team and partners with regional teams throughout the world to encourage best practices, streamline processes, and achieve exceptional results. The ideal candidate has experience with marketing automation software, CRM systems, and data analytics.

The Marketing Operations Coordinator reports to and works closely with the Marketing Operations Manager to provide exceptional service to our partners and customers.

Essential Functions

  • Build, execute, and report on email marketing and nurture campaigns in Marketo
  • Measure results and optimize lead nurturing programs to increase conversion rates
  • Ensure accurate, timely execution of programs with a high level of responsiveness to internal stakeholders
  • Manage workflow and multiple deadlines with great communication and a positive attitude
  • Manage the list import process, including data hygiene and validation
  • Create complex, accurate lists to reach target audiences through segmentation
  • Work to minimize list decay and unsubscribes while increasing the productivity of our email sends
  • Develop documentation and road maps for processes, A/B tests, and best practice campaigns
  • Work effectively with regional teams to provide best practice recommendations and determine goals, target segments, campaign flows, and metrics requirements for campaigns
  • Optimize marketing performance through A/B testing subject lines, copy, and CTAs to continually improve ROI
  • Assist with compliance initiatives such as GDPR and CASL
  • Support data optimization efforts through routine maintenance and reporting activities
  • Assist with Marketo/Salesforce integration efforts to ensure data integrity and reporting capabilities
  • Analyze the performance of lead scoring programs
  • Monitor lead creation process within Marketo and Salesforce
  • Troubleshoot data issues between Marketo and Salesforce
  • Coordinate the implementation of tracking links and tagging to support comprehensive reporting model
  • Create dashboards and reports that drive useful insights and provide visibility into sales pipeline and campaign performance

Minimum Qualifications

  • Bachelor’s degree, ideally with a concentration in marketing
  • 2+ years’ experience with a marketing automation platform, preferably Marketo
  • Experience with email and landing page development, including ability to edit HTML/CSS
  • Experience with CRM system, preferably Salesforce
  • Proficient in Microsoft Office suite
  • Proven technical, analytical, and quantitative skills
  • Effective written and verbal communication skills that enable translating complex data into productive discussions and effective presentation
  • Strong capability to set and follow processes and to build and understand reports
  • Experience in developing reports/dashboards on demand generation performance
  • Ability to travel and work in the United States without sponsorship

Preferred Qualifications

  • Experience with BI tools, preferably Tableau
  • Experience with Google Analytics
  • Strong project management skills
  • Excellent organizational skills with the ability to work on multiple projects based on priorities and deadlines
  • Eager to work in a collaborative and results-oriented team environment
  • Ability to work independently to achieve set goals in a fast-paced environment (and knowing when to ask for guidance)
  • Strong interpersonal and problem-solving skills; attention to detail and curiosity to want to know how things work

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply
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Shorelight Education – Admissions Operations Manager, University of Massachusetts

Boston , Massachusetts
Description
Shorelight Education — Admissions Operations Manager, University of Massachusetts
 
Boston, Massachusetts

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Admissions Operations Manager, University of Massachusetts, leads and oversees the admissions operation of programs within the University of Massachusetts system including, but are not limited to, undergraduate and graduate programs at UMass Boston, and hybrid transnational degree programs within UMass Amherst Global.

Reporting to the Director, Global Admissions Operations, with a secondary reporting to the Partnership Director, University of Massachusetts, the Admissions Manager is an energetic, detail-oriented individual who manages all admissions processing, as well as supports marketing, and international student services. This position requires a self-directed individual with excellent problem-solving, communication, and detail-orientated skills.  The successful candidate is a strategic thinker who collaborates with internal staff to identify business needs, define admissions requirements, and enhance business and systems workflows to support the enrollment management for a diverse product portfolio.   He/she possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

Essential Functions

Relationship Management

  • Liaise with critical university personnel, including but not limited to VP of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official
  • Support partnership relationships with key stakeholders in the enrollment process across the university
  • Participate in biannual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughout with the intention of optimizing existing processes
  • Serve as the Admissions lead on internal and external committees and working groups on new program development and implementation, including definition of admissions criteria, policies, and operational processes
  • Assist coordination of recruitment trips/familiarization tours and other related recruitment activities

Processing and Operations

  • Assess applications, international academic credentials, and other documents required for international student admissions
  • Manage internal and external application data and document processing, including transfer to university SIS and CRM systems
  • Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students, as applicable
  • Supervise entry-level administrative staff
  • Oversee new application case escalation to the appropriate academic or faculty personnel
  • Develop and oversee enrollment management reports such as funnel reports that track incoming student cohorts
  • Develop, document, and communicate local campus policies related to admissions and enrollment management
  • Coordinate I-20 process with staff, including managing the shipment of I-20 student packets to field agents
  • Other duties as assigned

Minimum Qualifications

  • Bachelor’s degree in higher education, international education, or related field
  • 2–4 years of work experience in higher education, international education, or related field
  • Experience with student data management and/or application systems, including Microsoft, PeopleSoft, Salesforce, Sunapsis, or other related CRM systems
  • Strong organizational and planning skills with the ability to multitask and be attentive to details
  • Ability to think independently and work collaboratively in a fast-paced environment
  • Demonstrated success in establishing processes and continuously improving on them
  • Exemplary customer service skills and ability to foster a customer service ethic within the work team
  • Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
  • Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

  • Master’s degree in higher education
  • 1–3 years of experience managing entry level staff
  • Proven track record of successfully working collaboratively in a matrixed environment

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply
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Sr. Salesforce Developer

Boston , Massachusetts
Remote , Work from Home , United States
Description

The Sr. Salesforce Developer will perform hands-on technical implementation with a focus on delivering functional solutions on the Salesforce platform.  The Sr. Salesforce Developer will contribute to the design, implementation, deployment and documentation of projects that leverage the Salesforce.com toolset.

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

 

Job Overview

The Sr. Salesforce Developer will perform hands-on technical implementation, with a focus on delivering functional solutions on the Salesforce platform. The Sr. Salesforce Developer will contribute to the design, implementation, deployment and documentation of projects that leverage the Salesforce.com toolset. The Sr. Salesforce Developer may perform any of the following duties:

  • Design and develop solutions on the Salesforce platform using Apex and Visualforce
  • Design and develop client-side solutions using Lightning technology and HTML, CSS, and JavaScript
  • Design and develop solutions that integrate with managed packages from Salesforce Partners
  • Design and develop software integrations using APIs from Salesforce and 3rd parties
  • Serve as the subject matter expert for solution architecture that includes installation, configuration, development, integration and customization of complex environments
  • Liaise with internal clients and users to understand their business needs in developing solutions through Salesforce
  • Ad hoc analysis and projects as needed
  • Develop code and unit tests to implement business requirements as part of an Agile Scrum Development team
  • Make accurate level of effort estimates
  • Perform unit testing and defect fixes
  • Use and maintain version control and continuous integration processes (CICD)

Minimum Qualifications

  • BS degree required, preferably a degree in computer science, engineering, or a related subject
  • 7-10 years’ experience implementing Salesforce solutions
  • Salesforce certification demonstrating current knowledge as a developer
  • Demonstrated knowledge of Salesforce development best practices
  • Proficiency with the Force.com IDE, Git, and other common development tools
  • Experience with web technologies, such as HTML, CSS, JavaScript, AJAX, REST, SOAP
  • Solid knowledge of SQL and understanding of relational databases

Preferred Qualifications

  • Conduct design and code reviews with peers and third-party development team members
  • Write clear and accurate technical documentation
  • Assist with the development of project definition and scope with applicable stakeholders 
  • Manage time in an Agile environment to ensure the project is delivered on time and aligned with customer expectations
  • Build relationships with business partners, internal and external 
  • Experience with ETL (Informatica) a plus

 

Security Compliance

  • Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents or weaknesses to Shorelight Security

 

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

 

Apply
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Senior Vice President, Human Resources

Boston , Massachusetts
Description

Shorelight Education – Senior Vice President, Human Resources

Boston, Massachusetts

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Senior Vice President, Human Resources (SVP), leads the department’s strategy planning and execution.  As a member of the executive leadership team, the SVP leverages his or her leadership experience to drive business success and growth, employing a Human Resources Business Partner model in concert with HR specialists in the areas of Talent Management and Total Rewards, with the end goal of developing Centers of Excellence within Human Resources.  The SVP aligns HR operations, talent management, and total rewards with Shorelight’s business goals.  This individual optimizes the HR team’s capabilities to drive business results through world-class people programs, processes, and policies whilst being adaptable and able to support the changing priorities of the company within the HR department. This role has direct supervision of the Total Rewards Analyst, Director of Talent Management and two Human Resources Business Partners (HRBPs).  The position reports to the Chief Operating Officer.

Essential Functions

 

  • Strategy
    • Work with the CEO, CFO, COO, and executive operating committee to set the vision and long-term strategy for corporate growth
    • Design and lead the organization’s people strategy
    • Contribute to the planning and implementation of business development and expansion strategies in a complex, high-growth organization
    • Nurture the organization’s culture through the implementation of processes that support Shorelight’s values, mission and goals

 

  • Human Resources Operations
    • Manage the work of the HRBPs and HR specialists
    • Develop and manage the Human Resources budget
    • Align HR team priorities and expenditures to business goals and priorities
    • Continually develop and implement effective, scalable HR policies and practices that anticipate company needs and successfully address specific unforeseeable issues when they arise
    • Create and leverage people analytics to drive scalable growth across the organization
    • Provide vision and leadership for expanding global HR operations, assuring the company is following international HR best practices, resulting in an equitable work environment for all employees and compliance with local market labor laws
    • Partnering with Shorelight’s Legal department, contribute to management of global risk

 

  • Talent Management
    • Design and lead a people strategy that puts employees first and connects a global team with the goal of building a high-performance culture
    • Lead best-in-class global performance management process
    • Develop and implement an employee engagement strategy that highlights results in greater employee satisfaction and supports retention of star performers and those with high potential
    • Develop talent strategies, approaches and processes linked to business needs and objectives to effectively manage strong succession planning and long-term projections of talent gaps and leadership needs
    • Provide leadership regarding an employee development philosophy, which would include learning opportunities such as internal/external trainings, conference attendance, and mentorship
  • Total Rewards
    • Oversee the strategy, development, and management of a global compensation structure that ensures Shorelight is competitive with employers of top talent in each of our local markets and works to attract, motivate and retain the very best employees
  • Human Resources Communication
    • In partnership with Shorelight’s Corporate Communications team, develop and distribute communication intended to keep internal audiences informed on changes occurring within the organization and support retention efforts

Minimum Qualifications

  • Bachelor’s degree
  • 15+ years of HR experience
  • Strong global HR acumen
  • Experience working in a high-growth organization
  • Experience developing and transforming HR practices that align with organizational culture and goals
  • Proven experience of working at and influencing the executive level in both private and public organizations
  • Exemplary relationship building abilities
  • Solid strategic-thinking skills
  • Strong business acumen
  • Prior experience with data-driven decision making
  • Strong knowledge of HR-related laws and regulations
  • Eligibility to work and travel in the United States without sponsorship

 

Preferred Qualifications

  • HR leadership in both private and public growth organizations
  • MBA or MA/MS in human resources or related field
  • HR Certification from an organization the caliber of SHRM, HRCI or CIPD

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply
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UX Designer

Boston , Massachusetts
Description

Job Overview

Shorelight Education’s growing creative team is seeking a highly motivated, multidisciplinary UX Designer with a passion for great design and a drive for developing innovative concepts focused on user needs. Armed with findings from user research, this role will transform a complex series of tasks and processes into intuitive, meaningful, and visually elegant experiences across print and digital touchpoints. We’re looking for a skilled communicator who can carefully balance customer goals, business needs, and technology considerations, to develop and execute a user experience strategy that inspires our audiences and delivers outstanding business results. 

Responsibilities

  • Work collaboratively with the VP Content & Creative and the Creative Director to create, communicate, and deliver a long-range user experience strategy across multiple touchpoints and platforms.
  • Develop and maintain a design system / pattern library that allows Shorelight to create a consistent and predictable global experience across different sites, while evolving towards enhancements that will meet and exceed customer expectations.
  • Work collaboratively within a cross-disciplinary team of marketers, designers, writers, project managers, and developers to design, deliver, and manage a portfolio of user experiences across Shorelight’s digital and print properties.
  • Comfortable working with a creative team to rapidly ideate and iterate a range of proposed designs for a given opportunity, then collaboratively review and validate their effectiveness.
  • Ability to synthesize and refine qualitative and quantitative data into visually compelling stories that effectively communicate design concepts and rationales to stakeholders, and incorporate feedback, to arrive at the best solution.
  • Work with Creative Director to establish brand direction from the ground up, or work within existing brand guidelines, to create layouts that reinforce a brand’s style or voice through its visual touchpoints, both print and digital. 
  • Follow user-centered design best practices, and champion user research and usability standards, in order to create designs that engage and inspire our audiences, while driving successful business outcomes. 
  • Work closely with front end designers to implement designs in an iterative software development environment.

Qualifications

  • 5+ years design experience
  • You have a solid understanding of user interface design patterns, information architecture, user experience, and design thinking best practices
  • You have attention to detail and possess impeccable, cutting-edge visual design skills (including layout, grid systems, typography, iconography, and color) for both print and digital experiences
  • You’re fascinated by people, their motivations, and desires relating to any given design problem
  • You love helping identify user needs and establishing designs that help them reach their goals
  • You can work well with a team of diverse colleagues and stakeholders
  • You excel at handling multiple projects and timelines, and can effectively prioritize your project work with your team, while being able to work collaboratively and independently 
  • You have excellent interpersonal and problem-solving skills
  • You are highly skilled in design and prototyping tools—Adobe Creative Suite, Sketch/Invision Studio, Invision Prototyping. 
  • You hold a Bachelor’s or Master’s degree in human-centered design, interaction design, information architecture, data science, human-computer interaction, visual design, or a related program

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a résumé, cover letter and link to an online portfolio. 

Shorelight Education is an Equal Opportunity Employer.

Apply