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Business Intelligence Analyst

Boston , Massachusetts

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Business Intelligence Analyst supports various senior leadership initiatives by driving cross-functional projects that support Shorelight’s corporate goals. This individual requires superb analytic abilities to help Shorelight make better data-driven decisions. The Business Intelligence Analyst is a strategic thinker who also assists with building business processes that drive growth company-wide. This position reports to Shorelight’s Chief of Staff.

Essential Functions

Data Management and Analysis

Support multiple projects or reporting needs, using data to answer interesting and often nonintuitive questions
As applicable, work with senior analysts on project delivery
Create ad hoc analyses that yield clear, tangible metrics for performance assessment, improvement, and alignment
Synthesize data to prove out key metrics of Shorelight’s corporate story
Respond to inquiries with fully accurate, well-structured summaries of insights within very short periods of time
Guided by end-user input, build dashboards and reports with effective design
Acquire, clean, and structure data from multiple sources, working closely with end users (both internal and external) to represent data in various visualizations and/or dashboards and data visualization solutions (e.g., reporting and dashboards)

Cross-Functional Operations

Lead creation of corporate story presentations and external investor presentations
Support creation of all board of directors’ materials
Work cross-functionally to determine and solve the largest problems facing the business through research, analysis, and innovation
Support the development of actionable recommendations to senior stakeholders
Support development of cross-functional business processes

Minimum Qualifications

Bachelor’s degree in relevant field (e.g., statistics, social sciences, computer science, engineering, or equivalent)
2–5 years of business experience
Experience with one or more statistical and mathematical programming packages (R, SAS, SPSS, Excel, Access)
Ability to communicate and visualize quantitative analysis in a clear, precise, and actionable manner
Proven internal customer orientation and excellent problem-solving skills
Extremely organized and detail-oriented, with the ability to work well under pressure and to work across several projects and tasks both independently and as part of a team
Exemplary analytical capabilities and ability to self-motivate and think strategically about how to meet goals
Strong project management skills
Excellent verbal and written communication, with adaptability
Ability to deliver tangible results under tight deadlines
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Familiarity with relational databases or SQL concepts
Hands-on experience with business intelligence tools or reporting software
Experience working with unstructured data and large datasets

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background check required — Education, Identity, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply

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Global Recruitment Operations Intern

Boston , Massachusetts

Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

Shorelight Education is seeking a dynamic individual to learn, experience and participate actively in Shorelight’s global student recruitment operations, consisting of data development/management, project implementation, and CRM management. The Global Recruitment Operations Intern is an integral part of the Shorelight team working closely with the recruitment operations team on initiatives to help the global recruitment team achievement their goals.

This position will directly report to the Director of Recruitment Operations and work closely with the rest of the Boston based recruitment team. The Global Recruitment Operations Intern will have a positive, can-do attitude, strong attention to detail, and exceptional communication skills.

Key Responsibilities

Data/Analytics

Support the global recruitment team with access to key data and analytics that aid in the enrollment process by partnering closely with Shorelight’s analytics team
Support the analysis of Shorelight’s enrollment pipeline to uncover trends, opportunities etc.

CRM Management

Data development, monitoring, and management using Shorelights CRM, Salesforce
Partner with Shorelight’s technology team on key optimizations for Shorelight’s CRM for the global recruitment team

Project Implementation

Support the Global Recruitment team and collaborate with Shorelight’s marketing, admissions, technology teams in the execution of cross functional projects to help achieve enrollment goals
Research new sources for students that enables the recruitment team to develop new channels

Qualifications

Related background in Marketing, Analytics Business related majors
Able to manage projects and move them forward in a timely manner toward completion despite obstacles and challenges
Strong fact checking abilities and attention to detail
Excellent project management skills including setting priorities and anticipating needs
Strong work ethic, commitment to excel, and proven ability to work independently
Experience and/or strong interest in the higher education industry
Eligibility to work under pressure

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply

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Product Management Intern

Boston , Massachusetts

Description

About Us

Job Overview

The Product Development and Management Intern supports the development of undergraduate products and programs across our existing undergraduate partners, as well as any new partnerships launching throughout the year. Product management and centralized development is a new function at Shorelight, so this role supports us paving the way in establishing processes and executing key deliverables for a successful product management department. This role reports to the Senior Director of Undergraduate Product Development.

The Product Development and Management Intern not only supports team efforts but owns and drives key assignments throughout his or her time at Shorelight. The ideal candidate embraces a fast-paced, small business environment and understands how to navigate and operate in a multiple-stakeholder, matrixed environment. The intern should embody the passion to create, optimize, analyze, hypothesize, and realize, to help Shorelight meet its goal of providing international students with the best access to accredited U.S. universities.

Essential Functions

Competitive and Product Analyses

Lead and partner with analytics to develop a suite of product-level Tableau and Salesforce reports, which will serve as the foundation of product strategy development
Assist in the development of partnership analyses, a full university-facing report that combines product, marketing, and competitive analysis to inform future product and marketing recommendations
Establish competitive reporting that allows for cross-functional reach across academics, partner operations, student services, global recruitment, and product sales; this will serve as a major input to product strategy development
Develop opportunity assessments across educational pathway programs/products, as well as university-level assessments to help inform our global sales strategy; identify 3–5 key areas in which Shorelight should be playing and winning
Assist in the development of portfolio programs (i.e., Shorelight English) that allow us to maximize our offerings across all partners and subsequently contribute to product marketing strategies
Team up with partner operations, global recruitment, product management, and finance to assist in the development of product-level forecasting and pricing modeling

Minimum Qualifications

Pursuing a Master’s degree (MBA, MFA, Data Analytics or similar field)
Experience in analytics
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Experience working in education or international recruitment
Experience in program evaluation and assessment
Experience in working in Salesforce and/or Tableau

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Analytics Intern

Boston , Massachusetts

Description

About Us

Key Responsibilities

Work collaboratively with team members to build out an internal customer support program for Shorelight’s data visualization tool, driving internal customer adoption and satisfaction, improving operational efficiency, and creating an environment that accelerates performance success.
Apply analytical skills to help team identify ways to build & nurture sales pipeline, evaluate nurture performance and infuse automation into processes.
Deliver insights and recommendations in consistent, actionable formats and communicating findings to the Director of Insights and Analytics.
Manage and execute various ad-hoc project requests as prioritized and assigned by the Director of Insights and Analytics.
Work to uncover opportunities to improve both internal processes and data quality, including helping to clean, prepare, and troubleshoot inconsistencies.
Proactively analyze and translate detailed student lead data in the funnel into appropriate actions for marketing and sales teams.

Qualifications:

Proven analytical skills, computer proficiency and project management experience
Excellent verbal and written communication, with adaptability
Internal customer orientation and problem-solving skills
Must be able to prioritize multiple tasks
Act as a resourceful, go-to person willing to “roll up her/his sleeves” and figure things out
Ability to work well in collaborative environment

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Shorelight Education — Commissions Specialist

Boston , Massachusetts

Description

About Us

Job Overview

The Commissions Specialist analyzes, processes, and manages commission and bonus payments to global channel partners and recruitment team staff members. Reporting to the Commissioners Manager, this individual assists throughout the entire process, from data verification through completion of payment. The ideal candidate enjoys working in a challenging and fast-paced environment and welcomes this opportunity to support our continued success and growth.

Essential Functions

Commissions & Bonus

Review and analyze bonus and commission plans; calculate bonus and commission liabilities
Work with Commissions Analyst to partner with teams to gather all student enrollment information across all partner universities
Assist in the production and distribution of commission and bonus statements
Maintain and analyze system data that is critical for commission functions
Proactively identify areas of concern in commissioning process and recommend improvements
Process commission and bonus payments and record entries in the accounting system
Assist in automation initiatives for commission and bonus processing
Reconcile commission payment to revenue recognition schedule

Minimum Qualifications

A./B.S. degree
Strong proficiency in Microsoft Excel
1-2 years of experience in an analytical or a finance-oriented role, preferably commissions related
Ability to work independently and as part of a team and take on new tasks with high level of difficulty
Customer service focused; strong problem-solving and analytical skills
Ability to take ownership of projects and drive them through completion

Preferred Qualifications

Working knowledge of Netsuite and Salesforce.com

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply

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Career Development Intern

Boston , Massachusetts

Description

About Us

Job Overview

The Career Development Intern is passionate about working within international education. This individual has a strong work ethic and abundant enthusiasm for developing his or her skills and career.

Marketing is an essential support for program promotion and community relations at Shorelight. The Career Development Intern contributes to content creation for Shorelight’s Career Development Program (the Career Accelerator), working closely with the Program Director and Project Coordinator. Our intern also performs database management (using Salesforce) to research priority leadership development programs that often provide successful entry points to the career world for our graduates.

The Career Development Intern works with a number of stakeholders in the headquarters office to gain a well-rounded experience of the entire business.

Essential Functions

Marketing

Capture and share content for social media platforms such as highlights and key moments for events as determined by the Career Accelerator team
Work with the Career Accelerator Program Managers to write content for partnership blogs and weekly newsletters for the recruitment team
Contribute to Career Accelerator internal channel with student success stories, student/university outings, and other updates

Data Analytics

Review and update the current database of Leadership Development Programs/ Graduate Recruitment Programs to identify and catalog important recruitment procedures and application deadlines
Update the current database of student information to identify and catalog professional opportunities

Support

Identify key industry contacts and contact details (where possible) for each university program
Conduct research and collect information for a variety of projects, including program training manuals, economic reports, and professional opportunities for international students
Support the Student Ambassador Program when needed
Provide additional support to the wider partner operations team

Minimum Qualifications

Strong written and verbal English skills
Ability to prioritize and execute multiple projects efficiently and simultaneously
Ability to think independently, thoroughly, and critically in fast-paced contexts
Strong knowledge of social media platforms, including LinkedIn, Facebook, Twitter, and other local media platforms
Demonstrated interest in international education
Proficient in Microsoft Word, PowerPoint, and Excel
Open and enthusiastic to learn

Preferred Qualifications

Business Administration, Marketing, or other relevant major

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply

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Temporary Admissions Assistant

Boston , Massachusetts

Description

About Us

Job Overview

Reporting to the Assistant Director, Admissions Training, the temporary Admissions Assistant is responsible for the entering student application data into Shorelight’s CRM, conducting data audits in the system and prepping applications for the admissions team to evaluate and process. This is a 6 month temporary position.

Key Responsibilities

Working in Shorelight CRM to prepare applications for the Admissions team to process
Assist with the development and maintenance of data quality and integrity
Assist with other aspects of the application process as needed by the Admissions team
Assist with foreign credential evaluation and academic eligibility assessment
Assist with the streamlining and triaging of Admissions-related inquiries, tasks, and other communications

Qualifications

Bachelor’s Degree
Knowledge of international student services within a higher education setting preferred
Proficient in working with CRM systems such as Salesforce preferred
Previous experience with database software and/or previous international education and admissions experience preferred
Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
Exemplary work ethic and ability to work independently with minimum supervision
Excellent organizational skills and strong attention to detail
Experience using Microsoft Office programs and databases
Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the work day

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Product Marketing Coordinator (US Onshore + LATAM)

Boston , Massachusetts

Description

About Us

Job Overview

The Product Marketing Coordinator will work closely with the US Onshore + LATAM recruitment teams and Shorelight’s central Product Marketing team to develop and execute Shorelight’s Product Marketing strategy for US Onshore + LATAM, to support the success and growth of new student enrolments from Shorelight’s network of channel partners. The Product Marketing Coordinator drives and ultimately ensures the coordination of the agent channel strategy across the designated region to maximize student opportunities and revenue across Shorelight’s portfolio of partner universities.

The Product Marketing Coordinator is brand owner for Shorelight’s, and its partner universities’, brands, in their geographic region. The role includes content development, sales collateral creation, email and social media campaigns, presentations, webinars, and other communications to support our channel partners in promoting our partner universities programs and growing student enrollments. The role requires a dynamic individual who works across teams, communicating with marketing teams across the globe, admissions, program implementation, and others. The Product Marketing Coordinator is an integral part of the Product Marketing team and must have experience in a similar role, as well as a positive, can-do attitude; strong attention to detail; experience in project management; and exceptional communication skills.

The position reports to the Senior Director, Product Marketing.

Essential Functions

Plan and own the execution of the localized marketing strategy
Collaborate with Shorelight’s Product Marketing and US Onshore + LATAM student recruitment teams in the development and execution of a localized product marketing strategy, including tactics such as materials and tools, to facilitate increasing awareness and market share and drive revenue targets across all products as agreed with the Senior Director – Product Marketing, Regional Director US Onshore and Regional Director – LATAM.
Develop all communications planning to engage and communicate with our agents on behalf of Shorelight and our partner universities and programs.
Execute marketing strategy.
Participate and be local execution point for the in-market product launch and agent event strategy.
Create, adapt and/or localize best-in-class agent collateral, including writing copy and design.
Ensure all agent marketing materials are appropriately customized and localized, including translation, attention to cultural sensitivities and placement in US Onshore and LATAM social media outlets.
Own and deliver the method, channel and content for agent comms, in partnership with the South Asia recruitment team.
Measure, monitor and report on efficiency of marketing strategy.
Track the efficiency of all product marketing projects and subsequently measure results with other marketers and sales managers. This includes tight alignment with our agents’ account managers internally and ability to manage within our CRM to ensure consistency.
Lead localized agent collateral planning, budgeting, quality control and production, as well as brand ownership and accountability in-market.
Ensure all brands within the Shorelight brand architecture are treated appropriately according to brand guidelines, identify any misuse and rectify in-market.
Develop strong online Shorelight channel presence through an appropriate social media strategy.
Work with the wider Product Marketing team to initiate and localize agent marketing and conversion campaign via an appropriate and designated lead automation tool, Salesforce where appropriate, and social media to drive enrollments.
Cross-functional operations.
Build strong relationships with other marketing departments to effectively copromote our universities.
Develop localized tools that enable the recruitment team to communicate effectively with agents in a timely, efficient and effective manner.
Utilize third party vendors for technical expertise and manage these relationships where necessary.
Clearly identify and define absent content that requires sourcing from campus teams.
Act as the primary point of contact for the recruitment team’s marketing needs, working with the wider central marketing team to address needs.

Minimum Qualifications

Bachelor’s degree
Minimum of 2 years work experience in a marketing or a related field.
Excellent oral and written English language skills.
Experience developing and implementing high-level marketing plans and budgets.
Excellent project management skills, including setting priorities and anticipating needs.
Ability to work with CRM systems to monitor progress, report on key metrics, and communicate across the channel.
Ability to collaborate with stakeholders from local, national and international constituencies.
Superior interpersonal and communication skills, including the ability to communicate with people from a wide variety of cultures and linguistic backgrounds.
Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance.
Proficiency with Adobe Creative Suite (In-Design, Photoshop, Illustrator and Acrobat)
Strong knowledge of social media platforms, including LinkedIn, Facebook, Twitter and You Tube, as well as South Asia localized media platforms.
Eligibility to work in and travel freely to and from the US.
Eligibility to work in the US without sponsorship.
Flexibility to work over multiple time zones.
Ability to travel as needed to work with key agents or feeder schools in developing messaging, and look and feel of marketing materials.

Preferred Qualifications

Experience living, working or studying abroad preferred.

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Partnership Name is an Equal Opportunity Employer.

Apply

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Director, Career Accelerator Program

Boston , Massachusetts

Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly for top-ranked American universities to help build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Director, Career Accelerator Program (CAP), manages Shorelight’s career development and preparation initiatives for students across our U.S. partner university campuses. The Director, CAP, establishes a vision for CAP, facilitates curriculum and content creation and delivery, and manages employer relationships as well as secures new internship opportunities near our partner campuses across the United States and globally in diverse industries.

Reporting to the Senior Director, Academic Affairs, this individual serves as the main contact to the partner and campus leadership teams on all internship-related matters, building and nurturing relationships with U.S. employers who host interns. The Director, CAP, also has dotted-line management for CAP Managers and Advisors on each partner campus who work directly with students, pairing them with internship opportunities and serving as a local contact to nurture employer relationships and promote the organizations.

The Director, CAP, is a skilled team player who can successfully lead the establishment of enriching internship experiences for international students, including accountability for all start-up and continuity details across all partners.

This position requires 30% travel (primarily domestic with limited international).

Essential Functions

The Director, CAP, provides strategic data-informed leadership partnering with campuses’ career centers and advising professionals, as well as faculty and other external stakeholders, to provide students with the guidance, resources, and opportunities needed to launch their professional lives.

Strategy and Data Management

Develop key performance indicators, regularly monitor metrics, and use data to continually refine and improve the program to ensure the best experiences for students and employers
Lead and oversee developing, planning, organizing, marketing, and directing the delivery of CAP services
Explore avenues for increased collaboration across a network of career services offices to increase opportunities for students
Develop an account management approach to corporate relationships to increase the number of corporate partnerships in terms of industry, function, and geography

Program Management

Manage internship program operations, including ensuring systems and procedures are established and that on-the-ground teams, employers, and students have consistent operational processes and policies
Take overall responsibility for internship logistics and resolving workplace issues
Connect with campus leadership teams, key university partner staff, and Shorelight Education colleagues to establish trust and partnerships
Liaise with university career services divisions to ensure that existing services are leveraged and integrated, and that strong relationships are built between all career development resources for students
Create and manage full lifecycle internship recruitment process to scale to more than 5,000 international students annually
Ensure Career Accelerator elements of the Shorelight Signature Student experience are supported and delivered on all fully implemented program sites

Business Development

Secure new internship opportunities and cultivate and manage existing and new employer relationships to develop and implement long-term partnerships
Continually foster external relations and corporate partnerships to grow internship placement opportunities
Ensure that employer relationships and internship opportunities adhere to the high standards of Shorelight and the partner universities, and work to continuously improve the Career Accelerator and the internship experience

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

Bachelor’s degree
5+ years of experience in career services or internship placement with international students
Demonstrated ability to develop new business, including prospecting, planning, and closing skills; attainment of goals; and consultative, value-based approach
Excellent written and verbal communication skills, including ability to create convincing and strategic proposals, documentation, and presentations
Experience recruiting, leading, motivating, coaching, developing, and retaining staff
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Knowledge of career services; employer, alumni, and faculty needs and expectations; recruiting and staffing methods; and employment trends
Excellent time management, project management, prioritization, and organizational skills
Results focus and strong management skills with the flexibility to handle multiple tasks

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply