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Job Department: Admissions/Enrollment Services

Job department: Admissions/Enrollment Services

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Shorelight-Enrollment Service Advisor, Republic of Korea

Korea , Republic Of
Description

 

Enrollment Service Advisor

Seoul, Republic of Korea

 

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

 

Job Overview

The Enrollment Services Advisor (ESA) leads and executes our pre-arrival conversion activities in the Korea region.  Based in Seoul, the ESA works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.


A large proportion of this sales and service role is speaking with applicants, parents, and agents via online chat platform, email, and telephone daily.

 

Essential Functions

 

  •  I-20 and Visa Preparation
    • Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
    • Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve a 95%+ visa issuance rate
    • Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights
  •  Pre-Departure Process and Activity Management
    • Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
    • Participate with the planning and implementation of pre-departure events (online and offline)
    • Ensure student’s financial obligations are met by facilitating payments of tuition and other associated fees before departure
    • Ensure agents/students and their families complete and submit pre-arrival forms and documentation to campuses, with a focus on the transportation form so campus teams can effectively manage the arrival process
    • Work with recruitment, students and agencies to ensure clarity on-time arrival of students to campus for orientation
    • Serve as the main point of contact for all sub-regional agents and students in the pre-arrival phase
  • Data Analysis and Reporting
    • Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
    • Analyze data in order to provide ongoing weekly updates, reports and forecasts to the ES Manager and Regional team for all students
    • Be the point of information and clarity on all conversion activities and student status
    • Maintain a database of respective sub-regional students to track their status and progression to enrollment
  •  Stakeholder / Student Family Engagement and Management
    • Manage and maintain regional agent/student online enquiry platforms
    • Build a strong rapport with students, parents, channel partners, partner campus teams, admissions and any other key stakeholders
    • Maintain a database of assigned students to track their status and progress toward arrival
    • Act as key contact for the campus student services teams post arrival to help communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.) 

 

Minimum Qualifications

  • Receive and initially process applications from the regional team in Southeast Asia
  • Organize and deliver files under the direction of the central Admissions office
  • Input data to the Shorelight CRM
  • Communicate directly with Shorelight representatives and agents when needed to complete application files
  • Other duties as directed by the Admissions Manager
  • Travel within Southeast Asia and the United States when required

 

 

Preferred Qualifications

  • Experience with the Southeast Asia region’s educational systems — Indonesia, Malaysia, Myanmar, the Philippines, Thailand, and Vietnam

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter or send application to recruitmentchina@shorelight.com

 

Shorelight is an Equal Opportunity Employer.

Apply
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Admissions Specialist

Boston , Massachusetts
Description

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Admissions Specialist evaluates undergraduate and graduate students’ academic records, renders admissions decisions, enters and maintains student application data in Shorelight’s CRM, interfaces with partner CRMs for student record creation and application data transfer, and collaborates with cross-functional staff to implement admissions procedures for new graduate programs. This position reports to the Associate Director of Global Admissions Operations.

Essential Functions

  • Support Shorelight’s access mission by reviewing all programs’ admissions requirements to determine opportunities for students’ admissibility
  • Assess student academic credentials and render decisions for admission to partner programs
  • Evaluate undergraduate and graduate coursework to determine whether applicants satisfy prerequisites and/or receive transfer credit
  • Cultivate and manage a strong working relationship with the global recruitment teams
  • Work with campus teams to support continuous process and policy improvement for graduate programs
  • Track and prepare reports
  • Assist with other aspects of the application process as needed

Minimum Qualifications

  • Bachelor’s degree
  • Proficiency with Salesforce and/or higher education CRM systems
  • Knowledge of international postgraduate and undergraduate transcript and language credentials
  • Exemplary customer service, presentation, and public speaking skills
  • Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
  • Excellent organizational skills and strong attention to detail
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals
  • Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

  • International education and admissions experience

Application Process

  • To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply
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Temporary Admissions Assistant

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Reporting to the Assistant Director, Admissions Training,  the temporary Admissions Assistant is responsible for the entering student application data into Shorelight’s CRM, conducting data audits in the system and prepping applications for the admissions team to evaluate and process. This is a 6 month temporary position.

Essential Functions

  • Working in Shorelight CRM to prepare applications for the Admissions team to process
  • Assist with the development and maintenance of data quality and integrity
  • Assist with other aspects of the application process as needed by the Admissions team
  • Assist with foreign credential evaluation and academic eligibility assessment
  • Assist with the streamlining and triaging of Admissions-related inquiries, tasks, and other communications

Minimum Qualifications

  • Bachelor’s Degree
  • Knowledge of international student services within a higher education setting preferred
  • Proficient in working with CRM systems such as Salesforce preferred
  • Previous experience with database software and/or previous international education and admissions experience preferred
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the work day

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply
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Admission Officer

Gurugram , India
Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Admissions Officer manages inbound applications to our partner universities. The Admissions Officer reports to the Admissions Manager and assists with the communication between Shorelight representatives in the field and the central Admissions office. The Admissions Officer must be a self-directed individual with excellent problem-solving, communication, and detail-orientation skills. 

Essential Functions

  • Receive and initially process applications from the regional team in India
  • Organize and deliver files under the direction of the central Admissions office
  • Input data to the Shorelight CRM
  • Communicate directly with Shorelight representatives and agents when needed to complete application files
  • Other duties as directed by the Admissions Manager

Minimum Qualifications

  • Bachelor’s degree, preferably in international education–related field
  • Excellent English skills, including writing and speaking
  • Experience and familiarity with the broad spectrum of educational models in India
  • Demonstrated excellence in project management and leading process
  • Ability to think independently, thoroughly, and critically in fast-paced contexts
  • Ability to collaborate with stakeholders from local, national, and international constituencies
  • Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
  • Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
  • Proficiency with Adobe Acrobat Pro, Microsoft Office, Salesforce, and cloud computing

Preferred Qualifications

  • Experience with the Indian educational system

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter. 

Apply
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Admissions Specialist

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Reporting to the Associate Director of Global Admissions Operations, the Admissions Specialist processes students’ academic records, enters student application data into Shorelight’s CRM, and interfaces with partner CRMs for student record creation and application data transfer.

Essential Functions

  • Support the Shorelight access mission by reviewing all programs’ admissions requirements to determine opportunities for a students’ admissibility;
  • Assess students’ academic credentials and render decisions for admission to partner programs
  • Collaborate with Global Admissions Teams to support application processing
  • Work with campus teams to support continuous process and policy improvement for graduate programs
  • Track and prepare reports
  • Assist with the development and maintenance of related policy and procedural documentation
  • Assist with other aspects of the application process as needed by the admissions team

Minimum Qualifications

  • Bachelor’s degree required
  • Master’s degree in higher education, international education, or related field preferred
  • Previous experience with database software and/or previous international education and admissions experience preferred
  • Knowledge of international credentials
  • Knowledge of international student services within a higher education setting
  • Exemplary customer service, presentation, and public speaking skills
  • Outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds
  • Excellent organizational skills and strong attention to detail
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Experience using Microsoft Office programs and databases
  • Ability to formulate, implement, and evaluate strategies and policies based on a broad view of issues and events with an understanding of their long-term impact or wider implications
  • Ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
  • Strong working knowledge of one or more of the following languages preferred: Mandarin Chinese, Arabic, Spanish, Portuguese
  • Eligibility to work in and travel freely to and from the United States without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Checking Required – Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply
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Shorelight Education — Enrollment Operations Specialist, University of Massachusetts

Boston , Massachusetts
Description

Shorelight Education — Enrollment Operations Specialist, University of Massachusetts

Boston, Massachusetts

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

 

Job Overview

The Enrollment Operations Specialist, University of Massachusetts, provides support to the admissions and student services operation of programs within the University of Massachusetts system including, but are not limited to, undergraduate and graduate programs at UMass Boston, UMass Dartmouth and hybrid transnational degree programs within UMass Amherst Global.

Reporting to the University Partnerships Director, University of Massachusetts, the Enrollment Operations Specialist is an energetic, detail-oriented individual who manages all admissions processing, as well as supports marketing, and international student services.   This position requires a self-directed individual with excellent problem-solving and communication skills. The successful candidate is a strategic thinker who collaborates with internal staff to identify business needs, define admissions requirements, and enhance business and systems workflows to support the enrollment management for a diverse product portfolio.   He/she possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration.

  

Essential Functions

Relationship Management

  • Liaise with critical university personnel, including but not limited to VP of Enrollment Management, Graduate Admissions Directors/Assistant Deans, Primary Designated School Official
  • Support partnership relationships with key stakeholders in the enrollment process across the university
  • Participate in biannual evaluation of Localized Entry Requirements (LERs) and acceptable credentials with the intention of optimizing existing processes
  • Serve as the Admissions lead on internal and external committees and working groups on new program development and implementation, including definition of admissions criteria, policies, and operational processes
  • Assist coordination of recruitment trips/familiarization tours and other related recruitment activities

Admissions Data Management & Integrity

  • Review applications, transcripts, academic credentials and other documents required for international student admissions
  • Manage internal and external application data and document processing, including transfer to university SIS and CRM systems
  • Monitor and uphold service agreements (turnaround time) for all applicant profiles, including graduate, sponsored, and I-20 transfer students, as applicable
  • Develop and oversee enrollment management reports such as funnel reports that track incoming student cohorts
  • Develop, document, and communicate local campus policies related to admissions and enrollment management
  • Coordinate I-20 process with staff, including managing the shipment of I-20 student packets to field agents

Student Services

  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation
  • Guide, prepare and motivate students to a successful undergraduate or graduate experience and degree completion

Minimum Qualifications

  • Bachelor’s degree in higher education, international education, or equivalent experience
  • 2+ years of experience with international student transcript evaluation
  • 2+ years of work experience in higher education, international education, or related field
  • Experience with student data management and/or application systems, including Microsoft, PeopleSoft, Salesforce, Sunapsis, or other related CRM systems
  • Demonstrated success in establishing processes and continuously improving on them
  • Eligibility to work in, and travel freely to and from, the United States without sponsorship

 

Preferred Qualifications

  • Master’s degree in higher education
  • 1+ years of experience managing entry level staff

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply
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UOP International – Enrollment Operations Specialist

Sacramento , California
Description

About Us

UOP International is a partnership between University of the Pacific and Shorelight. Our mission is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at Pacific.

Job Overview

The Enrollment Operations Specialist supports the admissions and student services operation of programs at UOP International. 

This individual manages all admissions processing, supports marketing, and helps deliver international student services. The successful candidate is a strategic thinker who collaborates with internal staff to identify business needs, define admissions requirements, and enhance business and systems workflows to support the enrollment management for a diverse product portfolio. This position requires an energetic, detail-oriented, and self-directed individual with excellent problem-solving and communication skills. He or she also possesses the interpersonal and intercultural skills necessary to work closely with students, parents, program staff, and university administration. The Enrollment Operations Specialist is based at the Sacramento campus with occasional travel and engagement with the Stockton and San Francisco campuses. He or she reports to the Admissions Director, UOP International.

  

Essential Functions

Relationship Management

  • Liaise with key university personnel, including the Vice President of Enrollment Management, Undergraduate and Graduate Admissions Directors, and Primary Designated School Officials at the Sacramento campus as well as at Stockton/San Francisco campuses as needed
  • Support partnership relationships with key stakeholders in the enrollment process across the university
  • Participate in biannual evaluation of Localized Entry Requirements (LERs) and acceptable credentials with the intention of optimizing existing processes
  • Serve as the Admissions lead on internal and external committees and working groups on new program development and implementation, including definition of admissions criteria, policies, and operational processes
  • Assist coordination of recruitment trips/familiarization tours and other related recruitment activities

Admissions Data Management and Integrity

  • Review applications, transcripts, academic credentials, and other documents required for international student admissions
  • Manage internal and external application data and document processing, including transfer to university systems
  • Monitor and uphold service agreements (turnaround time) for all applicant profiles, including undergraduate, graduate, sponsored, and I-20 transfer students, as applicable
  • Develop and oversee enrollment management reports such as funnel reports that track incoming student cohorts
  • Develop, document, and communicate local campus policies related to admissions and enrollment management
  • Coordinate I-20 process with staff, including managing the shipment of I-20 student packets to field agents

Student Services

  • Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation at the Sacramento campus
  • Participate in team meetings and engagement with student services team based at the Stockton campus
  • Guide, prepare, and motivate students to a successful graduate experience and degree completion
  • Serve as campus information resource to UOP International students, directing and assisting as appropriate


Minimum Qualifications

  • Bachelor’s degree in higher education, international education, or equivalent experience
  • 2+ years of experience with international student transcript evaluation
  • 2+ years of work experience in higher education, international education, or related field
  • Experience with student data management and/or application systems, including Microsoft, Salesforce, Banner, OnBase, or other related CRM systems
  • Demonstrated success in establishing processes and continuously improving on them
  • Eligibility to work in, and travel freely to and from, the United States without sponsorship

 Preferred Qualifications

  • Master’s degree in higher education

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

 Background Check Required – Education, Criminal, Identity

 UOP International is an Equal Opportunity Employer.

Apply
Back to Careers Page

Temporary Admissions Assistant

Boston , Massachusetts
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Reporting to the Assistant Director, Admissions Training,  the temporary Admissions Assistant is responsible for the entering student application data into Shorelight’s CRM, conducting data audits in the system and prepping applications for the admissions team to evaluate and process. This is a 6 month temporary position.

Key Responsibilities

  • Working in Shorelight CRM to prepare applications for the Admissions team to process
  • Assist with the development and maintenance of data quality and integrity
  • Assist with other aspects of the application process as needed by the Admissions team
  • Assist with foreign credential evaluation and academic eligibility assessment
  • Assist with the streamlining and triaging of Admissions-related inquiries, tasks, and other communications

 Qualifications

  • Bachelor’s Degree
  • Knowledge of international student services within a higher education setting preferred
  • Proficient in working with CRM systems such as Salesforce preferred
  • Previous experience with database software and/or previous international education and admissions experience preferred
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the work day

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply
Back to Careers Page

Temporary Admissions Assistant

Gurugram , India
Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

Reporting to the Assistant Director, Admissions Training,  the temporary Admissions Assistant is responsible for the entering student application data into Shorelight’s CRM, conducting data audits in the system and prepping applications for the admissions team to evaluate and process. This is a 6 month temporary position.

Key Responsibilities

  • Working in Shorelight CRM to prepare applications for the Admissions team to process
  • Assist with the development and maintenance of data quality and integrity
  • Assist with other aspects of the application process as needed by the Admissions team
  • Assist with foreign credential evaluation and academic eligibility assessment
  • Assist with the streamlining and triaging of Admissions-related inquiries, tasks, and other communications

 Qualifications

  • Bachelor’s Degree
  • Knowledge of international student services within a higher education setting preferred
  • Proficient in working with CRM systems such as Salesforce preferred
  • Previous experience with database software and/or previous international education and admissions experience preferred
  • Ability to take initiative, perform multiple assignments, and complete projects in a timely manner
  • Exemplary work ethic and ability to work independently with minimum supervision
  • Excellent organizational skills and strong attention to detail
  • Experience using Microsoft Office programs and databases
  • Ability to establish and maintain positive working relationships with team members and assist on multiple tasks throughout the work day

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply