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Business Analyst

United States ,

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Business Analyst is an integral role on Product and Engineering teams, working closely with business stakeholders to perform detailed requirements analysis on prioritized company initiatives. He/She/They works in tandem with the Technical Product Owner group as well as with software development, architecture, and operations experts to detail and define business process and user stories. Working as part of the Product Requirements Team, the Business Analyst defines problems and scope through detailed business analysis to accelerate the technical design phase of upcoming projects and initiatives. This role reports to the Product Manager within the Product Requirements Team.

The Business Analyst has excellent analytical and conceptual thinking skills, manages time efficiently, and can prioritize tasks and control scope. He/She/They is a problem solver with outstanding oral and written communication skills and a proven ability to interact professionally with a diverse group of executives, managers, and subject-matter experts. The Business Analyst is comfortable multitasking, has the ability to adjust quickly to shifting priorities and deadlines, and has the ability to lead without formal authority.

Essential Functions

Process Analysis and Documentation

Create and maintain documentation of process and technical materials that are appropriate and meaningful for the defined audience using standard toolsets
Produce data repositories and reports including flow diagrams, process documents, and user stories
Evaluate current and future business processes and the anticipation of requirements required for upcoming projects that have been prioritized and require technical solutions
Produce business and technology intelligence by applying knowledge of requirements definition and project coordination as it relates to the defined technical roadmap initiatives and ongoing agile sprints
Draft features and user stories with acceptance criteria to seed product backlog and begin the prioritization process
Maintain a strong understanding of Shorelight’s technical systems to identify problems, propose solutions through collaboration with technical teams, and work across business functions to clarify gaps in current systems
Support mitigating impediments impacting successful team completion of release/sprint goals

Business Partnering

Develop expertise and empathy for customers and learners to ensure a high quality user experience
Document and communicate technology roadmap milestones to the product requirements and agile delivery teams
Develop rapport and trust with business owners, key stakeholders, and a highly technical development team to collaborate and ensure product alignment

Minimum Qualifications

Bachelor’s degree
2+ years’ experience in a business analyst role (or similar) in an agile software development environment, including a strong working knowledge of methodology, user stories, and iterative development
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in technology or a business-related field
Business Analyst certification (e.g., CBDA, CFLBA, CPRE, PBA, etc)
Working knowledge of LucidChart, Confluence, and JIRA

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Product Manager

United States ,

Description

Job Overview

The Product Manager is an integral role on the Product and Engineering teams, working closely with business stakeholders to fully define the product and articulate its strategic value on the Company’s long-term roadmap. Working as key part of the Product Requirements Team, the Product Manager highlights each product’s position on the roadmap, ensures the business case for the product is clear, and defines ample requirements to support articulation of each product’s return on investment (ROI). He/She/They works in tandem with the Technical Product Owner group as well as with software development, architecture, and operations experts in advocacy of the product’s strategic value. This role reports to the Senior Director, Technical Product Management.

The Product Manager is an energetic team player who thrives in a fast-paced, high-tech environment and has excellent analytical and conceptual thinking skills. He/She/They is a problem solver with outstanding oral and written communication skills and a proven ability to interact professionally with a diverse group of executives, managers, and subject-matter experts. The ability to adjust quickly to shifting priorities and deadlines, make decisions with limited information, and manage time efficiently is essential. The Product Manager understands and solves business challenges using both big picture and detailed perspectives. Having a good understanding of full product lifecycle is imperative.

Essential Functions

Strategic Planning

Working with product sponsors to define the vision of the product and ensure stakeholders have a clear understanding of the scope of the initiative
Creating technical requirements and specifications necessary to a product’s successful release in preparation for the transition to the Technical Product Owner and Engineering teams
Ensuring the defined product scope and approach supports the expected ROI for each initiative prior to development
Produce business and technology intelligence based on defined technical roadmap initiatives and ongoing agile sprints
Maintain a strong understanding of Shorelight’s technical systems to identify problems, propose solutions through collaboration with technical teams, and work across business functions to clarify gaps in current systems

Provide a supportive role in mitigating impediments impacting successful team completion of release/sprint goals

Business Partnering

Develop expertise and empathy for customers and learners to ensure a high quality user experience
Document and communicate technology roadmap milestones to the product requirements and agile delivery teams
Develop rapport and trust with business owners, key stakeholders, and a highly technical development team to collaborate and ensure product alignment

Minimum Qualifications

Bachelor’s degree
4+ years of experience in product/portfolio management or new product development
Successful track record of managing all aspects of a product throughout its lifecycle
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in technology or a business-related field
5+ years of experience in product/portfolio management or new product development
Product Management certification (CAPM, PMP, related)

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Senior Software Engineer

Remote , Work from Home , United States

Description

About Us
Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive
and create a new generation of successful, globally-minded alumni.

Job Overview
The Senior Software Engineer is a major contributor to development and delivery of Web-based applications and integration of third-party tools into Shorelight’s ecosystem. This role will work across the full stack (HTML5/CSS3, React.js/Redux, Node.js, Java, Python), leveraging the latest technologies to deliver top-notch technical solutions that excite our customers. The Senior Software Engineer has excellent oral and written communication skills, solid analytical and problem-solving abilities, and pays close attention to detail. He/She/They are comfortable multitasking, changing priorities as needed, and managing time efficiently. This role reports to the Software Engineering Manager.

Essential Functions

Work within and across Agile teams to design, develop, test, and support technical solutions across the full-stack of development tools and technologies
Work closely with Product Management to understand end-user requirements and translate them into high-quality, timely deliverables
Participate in peer code reviews, knowledge sharing, and assist other engineers in their work
Document Development phases and Monitor systems in place including keeping integrations are up-to-date
Assist in development/coding task planning, estimation, and scheduling
Continuously improve software engineering practices and standards
Explore and evaluate new and emerging software tools and technologies. Bring fresh ideas that can benefit the project
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures. Promptly report any security events, incidents, or weaknesses to Shorelight Security
Take responsibility for any Shorelight assets assigned to you

Minimum Qualifications

Bachelor’s or higher degree in computer science or a related field (or equivalent experience)
5+ years of professional experience developing cloud-based, high-availability applications utilizing JavaScript, Java, and related frameworks and technologies
High proficiency with client-side JavaScript frameworks
Solid knowledge of developing application, tools, and integrations with Python
Strong experience designing RESTful APIs using Microservices architecture, and middle tier coding in Node.js and/or Java
Experience with variety of SQL (PostgreSQL, MySQL) and/or NoSQL databases (MongoDB, ElasticSearch)
Experience delivering products using Agile development methodologies (Scrum, Kanban)
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

Previous experience integrating with Salesforce or similar CRM products to develop client or business solutions
Familiarity with DevOps tooling for development (Docker) and orchestration (Kubernetes)
Strong understanding of web application security concepts
High proficiency with React.js/Redux

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply

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Salesforce Developer

United States ,

Description

About Us

Job Overview

Salesforce Developer performs hands-on technical implementation with a focus on delivering functional solutions on Salesforce platform. This role contributes to the deployment, analysis and documentation of projects that leverage the Salesforce toolset. Salesforce Developer liaises with internal stakeholders to understand their business needs and develop appropriate solutions through Salesforce. Managing time in an Agile environment to ensure the project is delivered on time and aligned with customer expectations is critical along with strong relationship-building capabilities, excellent problem-solving skills, and adaptability. Exceptional written and oral communication. The ability to adjust quickly to shifting priorities and deadlines, make decisions with limited information, and manage time efficiently is essential and stay current with emerging Salesforce development strategies

Essential Functions

Development

Design and develop client-side solutions using Apex, Aura LWC, HTML, CSS, and JavaScript
Develop code and unit tests to implement business requirements as part of an Agile Scrum Development team
Make accurate Level of Effort estimates to requirements and communicate to stakeholders
Perform development, unit testing, defect fixes and debugging within Salesforce Infrastructure
Conduct design and code reviews with peers and third-party development team members
Write clear and accurate technical documentation
Understanding of Performance tuning, debugging of Salesforce Infrastructure
Understanding of Design and developing solutions that integrate with Managed Packages from Salesforce Partners using APIs from Salesforce and 3rd parties

Minimum Qualifications

Bachelor’s degree
2+ years’ experience implementing Salesforce solutions
Familiarity in business intelligence, reporting, and analytics
Solid knowledge of Salesforce development best practices
Solid knowledge of SOQL, SOSL and understanding of relational databases and SQL
Proficiency with the Force.com IDE, Git, SFDX, VS Code, workbench, dataloader and other common development tools
Experience with Salesforce deployment strategies and tools
Familiarity of Data modeling, Database design, and Data governance
Experience with web technologies, such as HTML, CSS, JavaScript, AJAX, REST, SOAP
Familiarity with Agile Scrum methodology
Experience designing and implementing Salesforce solutions within the Sales and Service Clouds
Must have Platform Developer 1 and Admin Certification
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Master’s degree in computer science, engineering, or a related subject
One or more Salesforce certifications demonstrating current knowledge as a Data Architecture and / Or Platform Developer
Experience with ETL (Informatica)
Familiarity with Data migration with Salesforce
Knowledgeable in object-oriented programming languages, such as Java, C#, C++

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Manager, Systems and Software Management

United States ,

Description

About Us

Job Overview

The Manager, Systems and Software Management (SSM) acts as the primary interface for the technology department with the business. He/She/They oversees budgeting, capitalization, and project prioritization and management. Working closely with departments and stakeholders, the Manager SSM finds financial and operational efficiencies as well as manages licenses and contracts. He/She/They drive formal needs definition for all hardware and software in addition to working with the implementation team on linear/non-agile projects.

The Manager, SSM is an analytical and logical problem solver with outstanding oral and written communication skills and a proven ability present and address both technical and non-technical individuals at all levels of the organization. He/She/They is innovative, adjusts quickly to shifting priorities and deadlines, and thrives in a fast-paced, high-tech environment. The Manager, SSM reports to the Chief Technology Officer.

Essential Functions

Technical Management

Provide subject expert level guidance on existing systems and platforms within Shorelight
Prioritize and organize team’s work, delegate projects, and assignments to team members
Identify pain-points and opportunities for improvement with the company

Systems Management

Follow and maintain governance and policy around the purchase and renewal of new systems and software
Assist in requirements gathering and vendor selection for new platforms
Assist with troubleshooting, failure analysis and incident/downtime response

Finance and Analytics

Maintain overall responsibility for departmental budget and serve as main point of contact for the finance team
Identify relevant data and analytics for the department and business, benchmark against goals, proactively identify trends and risks

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

Bachelor’s degree
4+ years business or technical experience
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in business, computer science, information technology, or related field
Broad experience and knowledge of common enterprise business systems (CRM, ERP, Marketing Automation Software, etc.)

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Application Support Engineer

United States ,

Description

About Us

Job Overview

The Application Support Engineer provides Tier 2/3 support, system administration with specific focus on customer facing Shorelight applications and networking support for HQ and satellite offices. This role is the escalation point for both customer and operational incidents, outages, and errors and functions as the IT system owner for assigned platforms, working closely with departmental stakeholders. The Application Support Engineer develops a high level of expertise working with the development and quality assurance teams to effectively troubleshoot and recommend fixes and improvements.

The Application Support Engineer is an analytical and logical problem solver with outstanding oral and written communication skills and a proven ability to envision and implement continual process improvement. He/She/They is a team player who has high-level customer service skills, a proven ability to address both technical and non-technical individuals at all levels of the organization, and can adjust quickly to shifting priorities and deadlines. The Application Support Engineer reports to the Director, System and Software Management.

Essential Functions

Business Systems and Software Support

Provide real-time support and system administration for learning management, mobile student information applications, and instructional technology platforms deployed globally
Assist developers in the identification and resolution of application or process related defects or issues ensure incidents and development requests are appropriately logged
Become the Shorelight expert on assigned applications, both functionally and technically, to support bug fixes, integrations, upgrades, and content creation
Perform incident troubleshooting, analysis, and diagnosis based on symptoms, existing knowledge base, review of code, technical process flow, inputs, etc. of assigned applications
Develop and facilitate continuous monitoring of core systems, processes, and integrations

Technical and Operational Efficiency

Identify opportunities for efficiency and automation
Perform Root Cause Analysis, identify, and document solutions
Proactively research, resolve and/or escalate any abnormalities to mitigate system issues and/or downtime
Create guides to system updates, as needed

Network Administration

Maintain enterprise-grade data networks, including VPNs, routers/switches and other physical hardware
Working with ISPs to spec and install new internet circuits and related hardware
Maintain wireless networking configuration and hardware

Minimum Qualifications

Bachelor’s degree or equivalent years of work experience
3+ years of related work experience
Experience in SDLC, including system design, implementation, testing, maintenance, and support
Experience supporting web, desktop, and mobile applications
Deep familiarity with Windows 10/11 and Mac OSX operating systems and a broad suite of cloud based and SAAS applications in a global environment
Ability to work evenings when needed (up to 10%)
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field
Experience with scripting and automation tools
Experience working within Help Desk systems
Experience maintaining enterprise-grade data networks, including VPNs, routers/switches and other physical hardware
Direct experience with Cisco Meraki networking technology
Tier 2/3 System Support experience and/or a development background

Application Process:

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Software Engineer

Remote , Work from Home , United States

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

Job Overview

The Software Engineer supports the development and delivery of Web-based applications, Salesforce extensions, and integration of third-party tools into Shorelight’s ecosystem. The person in this role will be working across the full stack (HTML5/CSS3, React.js/Redux, Node.js, Java, SFDC), leveraging the latest technologies to deliver top-notch technical solutions that excite our customers.

Essential Functions

Work within and across Agile teams to design, develop, test, and support technical solutions across the full-stack of development tools and technologies.
Work closely with Product Management to understand end-user requirements and translate them into high-quality, timely deliverables.
Participate in peer code reviews, knowledge sharing, and assist other engineers in their work.
Continuously improve software engineering practices and standards.
Explore and evaluate new and emerging software tools and technologies. Bring fresh ideas that can benefit the project.
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures. Promptly report any security events, incidents or weaknesses to Shorelight Security.
Take responsibility for any Shorelight assets assigned to you.

Minimum Qualifications

Bachelor’s or higher degree in computer science or a related field (or equivalent experience)
3+ years of professional experience developing cloud-based, high-availability applications utilizing JavaScript, Java, and related frameworks and technologies.
Proficiency with client-side JavaScript frameworks (preferably React.js/Redux).
Experience designing RESTful APIs using Microservices architecture, and middle tier coding in Node.js and/or Java.
Familiarity with SQL (PostgreSQL, MySQL) and/or NoSQL databases (MongoDB, ElasticSearch).
Experience delivering products using Agile development methodologies (Scrum, Kanban).
Solid analytical and problem-solving skills and strong attention to details.
Excellent communication skills – both written and verbal.
Eligible to work and travel in the United States without sponsorship.

Preferred Qualifications

Familiarity with DevOps tooling for development (Docker) and orchestration (Kubernetes) is a plus.
Understanding of web application security concepts is highly advantageous.

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply

Back to Careers Page

Quality Assurance Engineer

United States ,

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens

Job Overview

The Quality Assurance Engineer will be responsible for develop, plan and executing test case for new and existing product for Shorelight’s applications. This role is integral throughout the development lifecycle, the core functions being providing Automated and Manual Testing solutions, Product requirements analysis, testing of new and modified functionality. The Quality Assurance Engineer reports to Director of Engineering.

The Quality Assurance Engineer is an energetic team player who thrives in a fast-paced, high-tech environment and has a positive attitude. He/She/They are a problem solver with outstanding oral and written communication skills and a proven ability to address both technical and non-technical individuals at all levels of the organization and should have good attention to detail. The ability to adjust quickly to shifting priorities and deadlines, make decisions with limited information, and manage time efficiently is essential and Stay current with emerging Testing and web development strategies.

Essential Functions

Quality Assurance

Provide estimates for testing activities related to new and exiting product enhancements
Create and maintain Automation Testing solutions
Report and track bugs in applications
Work with lead developer on team and write and provide Test cases to support development activities
Estimate, plan, and execute testing activities for regular releases to production
Participate fully in our Agile/Scrum development process
Collaborate with the development team and business partners to ensure requirements compliance, determine release readiness, and triage defects discovered in the field
Coordinate testing effort in Swarm session with Developer team members
Collaborate with developer and Product team to highlight high priority or blocker issues

Minimum Qualifications

Bachelor’s degree in computer science, engineering, or a related subject
2+ years of experience as Software QA/QE testing multi-tier, Client/web, frontend , backend and DB applications
Basic Experience with exploratory, regression, sanity and other testing techniques
Experience in writing clear, concise, and comprehensive technical documents
Have basic understanding of object-oriented programming
Experience working in Agile/Scrum
Basic understanding of web, Saas, Paas applications
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Master’s degree in computer science, engineering, or a related subject
Testing Salesforce applications
Well experienced in all Testing Techniques related to Aglie development
Automation Framework setup and creation ability from scratch
Performance and/or security testing
Well experience in Support / debugging methods for web Applications
Ability to collaborate with stakeholders, including but not limited to the Product Team and the Engineering Team
Experienced with Cross browser Testing Application support

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Data Engineering Manager

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Job Overview

The Data Engineering Manager leads a team of Data Engineers in all aspects of data warehouse and data integrations. He/She/They design, develop, and deploy solutions that support the company’s data warehousing and CRM system integration. This role reports to the Vice President of Software Engineering.

The Data Engineering Manager has outstanding oral and written communication skills, solid analytical and problem-solving abilities, and excellent testing skills. He/She/They has an entrepreneurial mindset, a passion for emerging technologies, and the ability to collaborate with and address both technical and nontechnical stakeholders at all levels of the organization. The Data Engineering Manager is comfortable multitasking, changing priorities as needed, and using data and creative thinking to inform all decisions.

Essential Functions

Data Warehouse

Design, develop, and test data warehouse tables and infrastructure
Work closely with the Data Analytics Team to identify new requirements for the data warehouse

Data Integration

Design, develop, and test data integration processes among business systems and data warehouses in multiple DBMS environments, including cloud-based systems
Design, develop, and test system integrations among enterprise front- and back-office applications (ERP, CRM, Financial, Planning, and other systems)
Prepare documentation and flow charts of systems, business processes, and databases
Lead solutioning and participate in data modeling design sessions
Provide guidance to engineers on implementing code changes based on system specifications
Analyze problems and propose solutions
Lead DBAs and Data Architects to implement database changes
Direct, support, and mentor other Data Engineers on the team
Ensure Data Engineers execute system and user testing and plan production launches

Operational Support

Monitor daily jobs and take corrective actions for identified errors, ensuring the operation runs smoothly
Identify opportunities to enhance existing code, processes, and overall data quality improvements
Test and troubleshoot issues identified and reported by end users of Tableau, Microsoft PowerBI, and other BI tools
Assist power users in their understanding of the Enterprise Data Model and usage of the Enterprise Data Warehouse

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

People Management

Recruit, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

• Bachelor’s degree

10+ years of experience in data management and ETL design/development
Experience in database development using Amazon Redshift, DB2, SQL Server, and/or Oracle
Strong SQL scripting skills, including procedural languages such as PL/SQL and T-SQL
Experience with ETL tools such as Informatica, SSIS, and Pentaho PDI
Experience in working with large-scale data warehousing and complex transformations
Experience in working with dimensional models
Experience using a software development lifecycle (SDLC) methodology
Knowledge of Stored Procedures/Unix scripting knowledge
Knowledge of implementing adequate controls for balancing
Must have solid understanding of relational database design
Experience with BI and reporting platforms such as Business Objects, Crystal Reports, Tableau, PowerBI, and Cognos
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

• Bachelor’s degree in information systems, information technology, or computer science

Knowledge of Salesfoce.com data model
Experience with Informatica Cloud

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply