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Senior Software Engineer

Remote , Work from Home , United States

Description

About Us
Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive
and create a new generation of successful, globally-minded alumni.

Job Overview
The Senior Software Engineer is a major contributor to development and delivery of Web-based applications and integration of third-party tools into Shorelight’s ecosystem. This role will work across the full stack (HTML5/CSS3, React.js/Redux, Node.js, Java, Python), leveraging the latest technologies to deliver top-notch technical solutions that excite our customers. The Senior Software Engineer has excellent oral and written communication skills, solid analytical and problem-solving abilities, and pays close attention to detail. He/She/They are comfortable multitasking, changing priorities as needed, and managing time efficiently. This role reports to the Software Engineering Manager.

Essential Functions

Work within and across Agile teams to design, develop, test, and support technical solutions across the full-stack of development tools and technologies
Work closely with Product Management to understand end-user requirements and translate them into high-quality, timely deliverables
Participate in peer code reviews, knowledge sharing, and assist other engineers in their work
Document Development phases and Monitor systems in place including keeping integrations are up-to-date
Assist in development/coding task planning, estimation, and scheduling
Continuously improve software engineering practices and standards
Explore and evaluate new and emerging software tools and technologies. Bring fresh ideas that can benefit the project
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures. Promptly report any security events, incidents, or weaknesses to Shorelight Security
Take responsibility for any Shorelight assets assigned to you

Minimum Qualifications

Bachelor’s or higher degree in computer science or a related field (or equivalent experience)
5+ years of professional experience developing cloud-based, high-availability applications utilizing JavaScript, Java, and related frameworks and technologies
High proficiency with client-side JavaScript frameworks
Solid knowledge of developing application, tools, and integrations with Python
Strong experience designing RESTful APIs using Microservices architecture, and middle tier coding in Node.js and/or Java
Experience with variety of SQL (PostgreSQL, MySQL) and/or NoSQL databases (MongoDB, ElasticSearch)
Experience delivering products using Agile development methodologies (Scrum, Kanban)
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

Previous experience integrating with Salesforce or similar CRM products to develop client or business solutions
Familiarity with DevOps tooling for development (Docker) and orchestration (Kubernetes)
Strong understanding of web application security concepts
High proficiency with React.js/Redux

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply

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Senior Quality Assurance Engineer

United States ,

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens

Job Overview

The Senior Quality Assurance Engineer validates solutions within Shorelight’s applications. This role is integral throughout the development lifecycle, the core functions being requirements and solution analysis, testing of new and modified functionality, providing Automated and Manual Testing solutions and support of user acceptance testing. The Senior Quality Assurance Engineer reports to the Engineering Manager.

The Senior Quality Assurance Engineer is an energetic team player who thrives in a fast paced, high-tech environment and has a positive attitude. He/She/They are a problem solver with outstanding oral and written communication skills and a proven ability to address both technical and non-technical individuals at all levels of the organization. The ability to adjust quickly to shifting priorities and deadlines, make decisions with limited information, and manage time efficiently is essential.

Essential Functions

Quality Assurance

Provide estimates for testing activities
Create detailed, comprehensive, and well-structured test plans and test cases
Identify, record, thoroughly document, and track bugs
Review requirements specifications and technical design documents to provide timely and meaningful feedback
Estimate, prioritize, plan, and execute testing activities
Support and facilitate user acceptance testing
Create and maintain Automation Testing solutions
Participate fully in our Agile/Scrum development process
Collaborate with the development team and business partners to ensure requirements compliance, determine release readiness, and triage defects discovered in the field

Project Management

Lead the end-to-end delivery of testing projects, including planning, assessment, design, development, integration, testing, and deployment of solutions
Coordinate testing effort in Swarm session with team
Create test plans with detailed test cases and execute projects using Agile to ensure the project is delivered on time and aligned with customer expectations

Monitor and document test milestones and outcomes throughout the testing lifecycle to ensure adherence to established quality standards
Conduct team meetings and situational analysis regularly to ensure appropriate communication to all stakeholders

Minimum Qualifications

Bachelor’s degree in computer science, engineering, or a related subject
3+ years of experience as Software QA/QE testing multi-tier, Client/web, frontend , backend and DB applications
Experience in writing clear, concise, and comprehensive test plans and test cases
Programming skills in one or more object-oriented programming languages (e.g., C# or Java)
Experience working in Agile/Scrum
Experience with setting up testing process, including risk management regarding testing
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Master’s degree in computer science, engineering, or a related subject
Testing Salesforce applications
Project management skills, including but not limited to risk management, delegating, and benchmarking
Performance and/or security testing
Ability to collaborate with stakeholders, including but not limited to the Product Team and the Engineering Team

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Technical Support Manager

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Technical Support Manager oversees all the desktop and technology support for our team members and external customers. This role manages the internal and external facing support teams, prioritizes their work, and ensures the team meets our SLAs. He/She/They manage all software and hardware purchasing to support new hires as well as maintain ongoing inventory of consumables. The Technical Support Manager will be the subject matter expert in several of the internal solutions used within the organization.

The Technical Support Manager must be self-motivated and self-directed. He/She/They is comfortable multitasking, changing priorities as needed, and managing time efficiently. The Technical Support Manager has exceptional interpersonal skills and communicates in a prompt, courteous, and effective manner. He/She/They has a proven ability to address both technical and non-technical individuals at all levels of the organization. This role reports to the Director, System and Software Management.

Essential Functions Technical Support

Manage a global team of support engineers and technicians as well as recruit and train new members.
Actively monitor onboarding pipeline and ticket queues, and ensure that all requests are handled in accordance with Shorelight’s service delivery standards
Work collaboratively with the other Operations team leads on facilities, project management and process improvement and tracking.
Create, document, and publish processes and knowledgebase articles for internal and external reference
Troubleshoot and resolve all levels of technical issues to onsite and remote users
Maintain familiarity with current and upcoming technology trends in mobile, desktop OS, etc.
Make continual improvements to support processes and procedures to improve response times, efficiency, and customer satisfaction.
Demonstrate high degrees of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills
Maintain and develop strong technical expertise in key technologies used within the company, including but not limited to operating systems, browsers, Zoom, Office 365, Okta, and similar technology

Relationship Management

Partner closely with and provide feedback to Engineering and Product teams to understand product functions and potential areas of improvement
Work closely with Human Resources team to ensure smooth onboarding for our global team members
Be the face of the technical support organization that creates an environment that fosters and promotes trust, accessibility, and subject matter expertise across all tiers of the company and in all products and services

Tracking & Analytics

Track and monitor ticket workflows and resolution times
Provide reports and ticket analysis to the Product team and other internal stakeholders
Monitor, analyze, and evaluate current scope of services and customer satisfaction to identify and continually improve the customer journey and experience
Identify trends and potential opportunities for training or product improvements

Budgeting

Responsible for the overall supply and laptop budget for the company, including coordinating purchases with global teams
Work with Human Resources team to understand annual hiring trends and forecasts for proper asset planning and budgeting
Maintain current inventory/asset tracking system of all computer hardware and software and their owners

People Management

Attract, develop, and retain team members to ensure productivity and engagement
Engage in talent management activities such as goal setting, performance evaluations, development planning, and ongoing feedback to develop team members and achieve organization goals
Provide coaching, counseling, and corrective action (when necessary) to team members
Foster a culture that reflects Shorelight’s values

Minimum Qualifications

5+ years of experience in IT or a related field, with a strong background in operating systems, desktop support, security, networking, system administration, programming and scripting, and other IT technology areas
Deep familiarity with Windows 10 and Mac OSX operating systems as well as a broad suite of cloud-based and SAAS applications in a business environment
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or related field
Previous support or customer service experience or training
Previous experience managing a small team

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Information Security Engineer

Boston , Massachusetts

United States ,

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Information Security Engineer will validate that Shorelight’s services, applications, and websites are secured against the latest threats. This role conducts security reviews and threat models, evolves the security assurance process, and creates metrics to demonstrate the team’s performance. The Information Security Engineer manages the development and implementation of security standards and controls to ensure the organization’s products are secure.

The Information Security Engineer is a problem solver with outstanding oral and written communication skills and a proven ability to outline security risks at all levels of the organization to both technical and non-technical individuals. He/She/They is an energetic team player who thrives in a fast-paced, high-tech environment and has high-level customer service skills. The ability to adjust quickly to shifting priorities, make decisions with limited information, and use good judgement to escalate risks and concerns to the leadership level is essential. The Information Security Engineer will influence and motivate participants n cross-team projects to engage on Security initiative so the proven ability to build partnerships and collaborate with key stakeholders is critical.

Essential Functions

Information Security

Develop and maintain cloud security controls and best practices
Deploy security automation and develop tools to secure the cloud
Build and maintain an internal security library that outlines security controls and identifies common security flaws
Conduct vulnerability assessments and mitigate and patch based on findings
Develop automated security testing to ensure secure coding best practices are being used
Prepare critical and regular security releases
Setup tools and sensors to detect various attacks and exploitation techniques targeted towards cloud platforms and applications running within them
Create and conduct risk evaluations for new processes, products, and services
Develop, facilitate, and distribute security training modules corresponding security materials

Engineering

Maintain Docker container and Kubernetes security, including pod-security and network security policies
Support the DevOps and Engineering teams in developing infrastructure-as-code using Terraform, CloudFormation, CI/CD, GitHub, etc.
Manage security across various Amazon Web Services (AWS) tools/products such as, VPCs, Flowlog, CloudTrail, S3, Route53, Elb, CloudFront, and WAF
Partner closely with Engineering and Product teams to suggest improvements that increase application security

Minimum Qualifications

7+ years of formalized information security experience
Bachelor’s degree or equivalent years’ experience
Information Security certifications in CISSP, SANS GIAC, CISA, etc.
Experience managing security vendors and managed-services providers
Strong understanding of network and web related protocols (such as, TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
Working familiarity with Cyber Security, Cloud Platform Security, Risk Assessment, Network Security, IAM, Data Security, and Data Governance
Ability to occasionally provide weekend and after-hours support

Preferred Qualifications

Bachelor’s degree in Information Security, Computer Science or related field
Strong background in technical engineering and architecture, such as infrastructure/cloud engineering or software development
Experience with OWASP, static/dynamic analysis, and common exploit tools and methods
Development experience
Prior experience managing and growing a team

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

Back to Careers Page

Senior Software Engineer

Remote , Work from Home , United States

Description

Essential Functions

Work within and across Agile teams to design, develop, test, and support technical solutions across the full-stack of development tools and technologies
Work closely with Product Management to understand end-user requirements and translate them into high-quality, timely deliverables
Participate in peer code reviews, knowledge sharing, and assist other engineers in their work
Document Development phases and Monitor systems in place including keeping integrations are up-to-date
Assist in development/coding task planning, estimation, and scheduling
Continuously improve software engineering practices and standards
Explore and evaluate new and emerging software tools and technologies. Bring fresh ideas that can benefit the project
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures. Promptly report any security events, incidents, or weaknesses to Shorelight Security
Take responsibility for any Shorelight assets assigned to you

Minimum Qualifications

Bachelor’s or higher degree in computer science or a related field (or equivalent experience)
5+ years of professional experience developing cloud-based, high-availability applications utilizing JavaScript, Java, and related frameworks and technologies
High proficiency with client-side JavaScript frameworks
Solid knowledge of developing application, tools, and integrations with Python
Strong experience designing RESTful APIs using Microservices architecture, and middle tier coding in Node.js and/or Java
Experience with variety of SQL (PostgreSQL, MySQL) and/or NoSQL databases (MongoDB, ElasticSearch)
Experience delivering products using Agile development methodologies (Scrum, Kanban)
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

Previous experience integrating with Salesforce or similar CRM products to develop client or business solutions
Familiarity with DevOps tooling for development (Docker) and orchestration (Kubernetes)
Strong understanding of web application security concepts
High proficiency with React.js/Redux

Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply

Back to Careers Page

Salesforce Systems Administrator

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Job Overview

The Salesforce Systems Administrator ensures the team is maximizing efficiencies and capitalizing on the full features and benefits of the Salesforce (SFDC) and Enterprise systems based on business needs. The Salesforce Systems Administrator interfaces directly with internal stakeholders to understand their needs so to administer, support, and enhance the system accordingly. As the main point of contact for users, keeping current on new releases and AppExchange solutions as well as promoting adoption is critical.

This individual excels in problem solving, oral and written communication, and attention to detail. The ability to envision and implement continual process improvement and high-level customer service skills is essential. He/she/they demonstrates exceptional technical and troubleshooting skills, the ability to work independently, and a strong teamwork ethic. This role reports to the Director, System and Software Management.

Essential Functions

Salesforce Administration

Monitor, triage, and address incoming user requests using the IT Support Portal
Configure and maintain custom objects, page layouts, data validation rules, custom workflows, approval processes and installed packages
Manage data imports, database de-duping, and cleanup
Manage the integration of applications connected to SFDC, including but not limited to Marketo, Conga, Adobe Sign, In-house Admissions Portal, and FormAssembly
Engage with business stakeholders (SFDC users and integration systems users) to gather and analyze requirements as well as to propose solutions that leverage SFDC functionality
Translate approved solutions into actionable deliverables within the respective systems, ensuring high levels of quality, accuracy, and process consistency
Manage new releases of SFDC and efficiently roll out new features from testing through production
Create and maintain user roles, profiles, and hierarchies
Maintain systems security by sharing rules and security levels with end users
Monitor usage and mentor users or groups needing assistance
Develop process documentation and field maps

Minimum Qualifications

2+ years of Salesforce administration experience
Salesforce Administrator ADM-201 certification
In-depth knowledge of the standard capabilities of SFDC
Experience with SFDC integration with external systems
Strong reporting background using standard reporting tools
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or related field
Salesforce Administrator ADM-301 certification
Deep familiarity with a broad suite of cloud-based and SAAS applications in a business environment

Application Process:

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Business Systems Analyst

Remote , Work from Home , United States

Description

About Us

Job Overview

The Business Systems Analyst performs routine business analysis to identify areas of improvement, recommend new system processes and procedures, and create solutions to increase performance and revenue. He/She/They help produce ad hoc data and reports and developing or implementing systems to capture business operation information. The Business System Analyst reports to the Director of Systems & Software Management.

The Business Systems Analyst must be self-motivated and self-directed. He/She/They are comfortable multitasking, changing priorities as needed, and managing time efficiently. The Business System Analyst has exceptional interpersonal skills and outstanding oral and written communication skills accompanied with a proven ability to address both technical and non-technical individuals at all levels of the organization.

Essential Functions

Business Systems Operations

Evaluate company systems and current processes
Compile objectives for improving and streamlining company procedures
Provide system administration and integration support for SAAS business platforms and software
Research and compare system and software needs to make recommendations for the business
Plan, guide, and implement internal and external supportive business solutions
Track progress of all technical components of new product and partnership launches
Identify and guide technical teams to address issues in existing systems and ensure upgrades and improvements are maintained as necessary

Tracking and Analytics

Analyze company software and hardware uses and needs
Track company systems progress and report on progress
Document and create reports on systems effectiveness
Translate data for presentation to other team members and external business units
Compile, write, and distribute system process specifications

Technical and Operational Efficiency

Develop procedures to improve existing systems
Present key information to IT teams for improvements
Assist with Root Cause Analysis (RCA) efforts (prioritize problems, identify, and validate RCA) and if needed document and identify alternative solutions
Recommend new system developments with the goal of enhancing company business performance
Identify opportunities for efficiency and automation
Create guides to system updates as needed

Minimum Qualifications

Bachelor’s degree in business, computer science, or IT related field
Two (2) years previous experience in a related role
Able to analyze system records and translate data
Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Proficiency in Microsoft Office Suite
Proficiency in Tableau or other data visualization tools

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

Back to Careers Page

Software Engineer

Remote , Work from Home , United States

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

Job Overview

The Software Engineer supports the development and delivery of Web-based applications, Salesforce extensions, and integration of third-party tools into Shorelight’s ecosystem. The person in this role will be working across the full stack (HTML5/CSS3, React.js/Redux, Node.js, Java, SFDC), leveraging the latest technologies to deliver top-notch technical solutions that excite our customers.

Essential Functions

Work within and across Agile teams to design, develop, test, and support technical solutions across the full-stack of development tools and technologies.
Work closely with Product Management to understand end-user requirements and translate them into high-quality, timely deliverables.
Participate in peer code reviews, knowledge sharing, and assist other engineers in their work.
Continuously improve software engineering practices and standards.
Explore and evaluate new and emerging software tools and technologies. Bring fresh ideas that can benefit the project.
Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures. Promptly report any security events, incidents or weaknesses to Shorelight Security.
Take responsibility for any Shorelight assets assigned to you.

Minimum Qualifications

Bachelor’s or higher degree in computer science or a related field (or equivalent experience)
3+ years of professional experience developing cloud-based, high-availability applications utilizing JavaScript, Java, and related frameworks and technologies.
Proficiency with client-side JavaScript frameworks (preferably React.js/Redux).
Experience designing RESTful APIs using Microservices architecture, and middle tier coding in Node.js and/or Java.
Familiarity with SQL (PostgreSQL, MySQL) and/or NoSQL databases (MongoDB, ElasticSearch).
Experience delivering products using Agile development methodologies (Scrum, Kanban).
Solid analytical and problem-solving skills and strong attention to details.
Excellent communication skills – both written and verbal.
Eligible to work and travel in the United States without sponsorship.

Preferred Qualifications

Familiarity with DevOps tooling for development (Docker) and orchestration (Kubernetes) is a plus.
Understanding of web application security concepts is highly advantageous.

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight is an Equal Opportunity Employer.

Apply

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Desktop Support Specialist

Boston , Massachusetts

Description

About Us

Job Overview

The Desktop Support Specialist delivers direct, end-to-end technology support to Shorelight employees while providing excellent levels of service and support to the Shorelight community. This position acts as a first-line technical support contact for our global team.

Essential Functions

Technical

Maintain and develop strong technical expertise in key technologies in use within Shorelight, which includes areas such as operating systems, browsers, conference room A/V , Zoom, Office 365 Suite (O365 Admin, Outlook, Teams etc), Okta + Okta Admin, and the like
Troubleshoot and resolve IT issues via Ivanti ticketing system, LogMeIn Rescue (remote desktop), Teams chat + video calls, and in-person channels
Contribute to Desktop Operations process documentation
Maintain familiarity with current and upcoming technology trends in mobile, desktop OS, etc.
Demonstrate initiative in recommending enhancements and improvements to the IT infrastructure
Help maintain a current inventory/asset system of all computer hardware and software

Support & Customer Service

Actively monitor onboarding pipeline and ticket queues, and ensure that all requests are handled in accordance with Shorelight service delivery standards
Escalate tickets proactively to responsible senior team members or specialists
Demonstrate high degrees of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills
Assume other duties as required

Minimum Qualifications

2–4 years of experience in IT or a related field, with a strong background in operating systems, desktop support, security, networking, system administration, programming and scripting, and other IT technology areas
Excellent verbal and written communication skills
Familiarity with Windows 10 and Mac OSX operating systems as well as a broad suite of cloud-based and SAAS applications in a business environment
Strong technical, multitasking, and interpersonal skills
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or related field
Previous support or customer service experience or training

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply