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Project Manager

Boston , Massachusetts

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Project Manager leads projects and teams, ranging in size and complexity, defines appropriate project methodology, and executes cross-functional projects from initiation to closure. The role will lead scope definition, risk identification, and quality control. This position reports on project status; determines time frames, staffing, and resource requirements; and leads others to make meaningful process improvements. The Project Manager manages projects to delivery within scope, on time, and on budget.

Essential Functions

Project Management

Lead the end-to-end delivery of projects, including planning, assessment, design, development, integration, testing, and deployment of solutions
Lead or contribute to the development of project definition and scope with applicable stakeholders
Work closely and collaboratively with project leadership to anticipate and surface areas of risk, and proposed solutions.Gather project requirements and document technical and operational specifications
Create project plans with detailed task distribution and execute projects to ensure the project is delivered on time and aligned with customer expectations
Monitor and document project milestones, outcomes, and responsibilities throughout the project lifecycle
Conduct project team meetings and situational analysis regularly to ensure appropriate communication to all stakeholders

Reporting and Documentation

Develop presentations, dashboards, reports, and other team- and executive-level project communications and documentation
Develop, communicate, and implement project risk mitigation plans, complete documentation to effectively monitor risk, and ensure accountability and responsibility of key business leaders
Develop and implement contingency and recovery plans when deliverables are missed
Document and communicate project changes, project health, and project status to project team, business owners, and executive sponsors

Project Work

Contribute to configuration, troubleshooting, and design work for assigned projects, as needed
Provide support, training, and augmentations for live projects, if necessary

Minimum Qualifications

Bachelors degree
Experience in analyzing systems and gathering requirements from stakeholders and documenting requirement specifications
Excellent written and verbal communication skills to make executive-level presentations to stakeholders and organizational leadership
Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

3+ years’ experience implementing complex solutions in rapidly evolving business environment
Experience working with remote third-party development teams
Ability to learn and adopt new technologies as well as stay current on existing ones, pursuing experience and certifications in leading-edge or primary technology areas

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply

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Part-time Studio Operator

Columbia , South Carolina

Description

About Us

The USC International Accelerator Program (IAP) is a partnership between the University of South Carolina (USC) and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their degrees.

Job Overview

The Studio Operator & Teaching Facilitator is responsible for the day-to-day delivery & teacher-focused support for on-campus Studio Operations and for supporting Live to Device lectures. This part-time role (approximately 15-20 hours/week) will actively monitor lectures to which they are assigned in order to provide Live Lecture technical (hardware and software) support. Duties include updating academic information and materials to ensure they are accurate at the time of broadcast. Additionally, this role may be asked to respond to faculty help requests during or after class sessions. This position is a faculty support role, and the successful candidate will be an important member of the Shorelight Live team. Performance of these duties and fulfillment of these responsibilities positively affects the teaching & learning experience of students and faculty, upholds the integrity of our organization, and furthers our mission.

Essential Functions

Studio Duties

Operate specialized Live broadcast studio for selected academic courses and demos
Ensure proper configuration of equipment and software in advance of events
Troubleshoot audio/visual technical issues
Manage the timing and loading of curricula, and the updating of lesson plans in coordination with instructional design team and faculty
Manage the broadcast platform and perform administrative tasks for production readiness
Support live productions, including various production roles as needed

Operational Duties

Log-in and launch, or assist in launching, classroom sessions
Assure proper configuration of equipment and software
Monitor lectures as assigned
Troubleshoot audio/visual technical issues
Troubleshoot browser-based software issues that affect delivery of live lectures
Work early morning, late-evening and weekend hour shifts as needed

Minimum Qualifications

Advanced or better skill knowledge & skills using Zoom
Fluency with Chrome browser functions
Familiarity with the principles and basic technologies of Internet-based videoconferencing
Quick learner and adept with new technologies
Outstanding verbal and written communication skills
Excellent interpersonal skills
Experience with higher education instruction and faculty
Strong organizational skills
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

BA/BS degree
Demonstrable relevant work experience or internship
Demonstrated ability to troubleshoot Windows and Chrome browser environments
Familiarity with A/V and live broadcasting hardware and software
Familiarity with the principles and basic technologies of television broadcasting
Familiarity with Learning Management Systems such as Blackboard and Canvas
Knowledge of higher education instruction and institutions
Demonstrated teaching, presenting, public speaking, or customer service experience
Interest in moving to full time as business needs require

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight Education is an Equal Opportunity Employer.

Apply

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Operations Manager

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Job Overview:

The Operations Manager (Live) is responsible for the day-to-day operations for the support of Shorelight Live students and staff. She or he will be responsible for developing a deep knowledge base of our Shorelight Live product and offerings and how our students can best utilize the platform as well as developing processes and communications for issuing student schedules and working cross functionally to report out within organization and university. This position reports to the Senior Director, Global Sales and Operations and works closely with other key stakeholders including Shorelight LIVE management and technical teams. The Operations Manager (Live) must display excellent communication skills, strong attention to detail and excellent customer service.

Essential Functions

Operations Management

Work with Live staff and vendors to set milestones, assign deliverables, define and track KPIs
Monitor ongoing operations and escalation paths for tickets and problems
Build tracking framework and work with stakeholders to define SLAs
Supports development teams needs by acquiring new software for Live
Driving cost efficiency through utilization modeling and resource planning

Course and Training Management

Manage all Shorelight Live course schedules across multiple partners and time zones
Schedule teaching studios and Global Study Center locations according to availability and demand
Create training guides, manuals and resources to help support staff help students
Create eBook quick start guides for each class as needed
Continue to help trouble shoot issues post-training
Develop processes and communications for issuing student schedules and working cross functionally to report out within organization and universities
Communicate regularly with university partnership staff to document changes and updates to schedules

Vendor and Contract Management

Support and coordinate the onboarding of offshore support vendors
Manage all contracts related to Live platform and be resource for development team to
Assist with product growth by ensuring all contracts are updated as needed and proactively troubleshoot problems with vendors

Student Registration

Manage student and course level information across multiple partners including registration, data entry/integrity, transcript management, and billing
Troubleshooting student registration issues post-program launch
Ensure FERPA compliance of student data
Issue completion documentation for Shorelight-run programs
Point of contact for consolidation of program and partnership course offerings
Data tracking in connection with university partners for transfer credit

Minimum Qualifications

BA/BS from accredited university
Outstanding verbal and written communication skills
Excellent interpersonal-communication skills
Strong organizational skills
Experience working with international students in an administrative or academic capacity
Eligibility to work in and travel freely to and from the USA

Preferred Qualifications

Experience using CRMs or Student Information databases, Salesforce a plus

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Program Coordinator, Live

Beijing or Shanghai , China

Description

Program Coordinator – Shorelight Live

About Us

Job Overview

The Program Coordinator supports the Shorelight Live American Collegiate Program, which provides first year, US curriculum to students in their home countries in partnership with US universities. The Live technology offers hybrid higher education programs that combine the immersive U.S. university experience with technology-enabled, in-country, live-lecture learning. The position will facilitate live classes through the operation of interactive technology, coordination across remote program management teams, and develop and support student services.

Essential Functions

Operations

Coordinate with local operations team to provide technical support during live lectures
Participate in recruitment demo preparation, testing, and setup, and facilitate day of demo operations as needed
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline system and procedures
Troubleshoot student learning experience issues in real time during live lectures. Escalate and follow through to resolution as necessary
Participate in the student services and operational build of new programs
Provide support to the studio team with operations, case escalation, and student communication
Audit live lecture sessions and facilitate classroom activities as needed
Participate in technology testing as necessary

Student Services & Relationship Management

Deliver exceptional students services, beginning with pre-arrival processes and communication, orientation programming, ongoing students service support, and acculturation into the US University culture
Manage student success by actively monitoring student engagement and providing feedback to program teams
Foster community-building among students by organizing and executing activities and events both online and in person
Manage relationships with faculty, academic teams, and engineering to ensure the success of all live lectures
Manage communication to students about program preparation, changes to schedule, and technology updates
Guide, prepare, and motivate students to a successful completion of AC Live
Lead special projects in collaboration with university partners
Provide language support as necessary
Provide other student services as needed

Required Qualifications

Bilingual Mandarin and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 1-3 years of full-time work experience
Ability to work flexible hours, depending on class and demo schedule
Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Excellent communication skills, both written and verbal
Eligibility to work in China without sponsorship

Preferred Qualifications

Experience in education industry
Experience using or supporting classroom or office technology
Experience with distance or online learning is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter or send application to recruitmentchina@shorelight.com

Shorelight is an Equal Opportunity Employer.

Apply

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Teaching Facilitator

Remote , Work from Home , United States

Description

About Us

Job Overview:

The Teaching Facilitator is responsible for the day-to-day delivery & teacher-focused support for Shorelight Live Lectures. She or he will actively monitor, by checking in regularly on, lectures to which they are assigned to provide Live Lecture technical support (hardware and software). The Teaching Facilitator will also respond to faculty help requests by joining the live videoconference and interacting directly with faculty during class sessions. Duties also include updating academic information and materials to ensure they are accurate at the time of broadcast. The Teaching Facilitator is a crucial member of the Shorelight Live team; thus, her or his performance will affect the teaching & learning experience and the integrity of our organization. This position reports to the Assistant Director, Live Studio Development and works closely with other key stakeholders including faculty, Shorelight LIVE operations and technology teams. Teaching Facilitator must display excellent communication skills, strong attention to detail and an innovative approach to problem solving. Early morning, late evening, and weekend hours may be required.

Essential Functions

Technology Support

Log-in and launch in advance of live lecture Zoom sessions to ensure proper configuration of equipment and software
Monitor lectures as assigned
Respond to faculty requests for help
Troubleshoot audio/visual technical issues
Troubleshoot browser-based software and learning management system issues that affect delivery of live lecture

Relationship Management

Build confidence in faculty about Shorelight’s technology and support
Represent Shorelight’s student-centric and academic values to faculty and other university personnel
Build and manage relationships with faculty and other stakeholders
Collaborate with Shorelight Live staff, partners, contractors, and vendors

Experience Design

Help facilitate a learning experience for faculty and students that is positive and professional.
Help facilitate a technology experience for faculty with a goal of 100% teaching time for class sessions

Minimum Qualifications

Advanced knowledge and experience using Zoom technology
Experience with higher education instruction
Fluency with Chrome browser functions
Familiarity with the principles and basic technologies of Internet-based videoconferencing
Outstanding verbal and written communication skills
Excellent interpersonal-communication skills
Strong organizational skills
Able to work from home using own Interned broadband, laptop or computer, headset, and camera that meet Shorelight specifications

Preferred Qualifications

BA/BS and demonstrable relevant work experience or internship
Demonstrated ability to troubleshoot Windows and Chrome browser environments
Knowledge of higher education instruction
Demonstrated teaching, presenting, public speaking, or frontline customer service experience
Familiarity with the principles and basic technologies of live video broadcasting
Outstanding verbal and written communication skills

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Teaching Facilitator

Remote , Work from Home , United States

Description

About Us

Job Overview:

Essential Functions

Technology Support

Log-in and launch in advance of live lecture Zoom sessions to ensure proper configuration of equipment and software
Monitor lectures as assigned
Respond to faculty requests for help
Troubleshoot audio/visual technical issues
Troubleshoot browser-based software and learning management system issues that affect delivery of live lecture

Relationship Management

Build confidence in faculty about Shorelight’s technology and support
Represent Shorelight’s student-centric and academic values to faculty and other university personnel
Build and manage relationships with faculty and other stakeholders
Collaborate with Shorelight Live staff, partners, contractors, and vendors

Experience Design

Help facilitate a learning experience for faculty and students that is positive and professional.
Help facilitate a technology experience for faculty with a goal of 100% teaching time for class sessions

Minimum Qualifications

Advanced knowledge and experience using Zoom technology
Experience with higher education instruction
Fluency with Chrome browser functions
Familiarity with the principles and basic technologies of Internet-based videoconferencing
Outstanding verbal and written communication skills
Excellent interpersonal-communication skills
Strong organizational skills
Able to work from home using own Interned broadband, laptop or computer, headset, and camera that meet Shorelight specifications

Preferred Qualifications

BA/BS and demonstrable relevant work experience or internship
Demonstrated ability to troubleshoot Windows and Chrome browser environments
Knowledge of higher education instruction
Demonstrated teaching, presenting, public speaking, or frontline customer service experience
Familiarity with the principles and basic technologies of live video broadcasting
Outstanding verbal and written communication skills

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Vice President of Learning Architecture

Boston , Massachusetts

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Vice President of Live Instructional Architecture will support Shorelight Live which offers immersive distance learning programs through technology-enabled, in-country, live-lecture learning overseas. This role will oversee the development of distance-learning technology, new academic programs, and the roll-out of Shorelight Live studios and classrooms. Passion for building innovative products to meet the U.S. higher education aspirations of international students is a key for success in this position. The ideal candidate combines strategic insight with tactical discipline to design, build, and deliver outstanding distance-learning programs and technology. Reporting into the General Manager, Shorelight Live, this position sits at the center of all organizational disciplines and requires the ability to work well cross-functionally, as well as with external parties.

Key Responsibilities

Studio platform development

College studio, classroom and home studio modifications and models for reliability, ease of installation, cost, and optimal user experience
Build and implement requirements and enhancements of multi-classroom and Live to Device experiences
Other features and capabilities as required

Instructional design and vendor management

Development and improvement of processes, procedures, and costs for the maintenance and delivery of courses, including project management
Responsible for hiring and training studio staff as well as provide career and internal development
Acquire and manage multiple external vendors
Live broadcast and asynchronous recording processes, procedures, and support

New program and existing program development

Create and implement new Live programs, certificates, and courses as required by Shorelight agreements
Recognize and act on new enhancements to existing programs
Establish and maintain processes, procedures, and project management for programs and courses

Demonstration and business development

Progressive inclusion of available tools as they are developed
Support for internal Shorelight personnel who develop and deliver demos
Other marketing-related efforts as required and requested

New program operational support, including student support projects

New studio and classroom roll-out and project management, including management of Studio development team
Provide new program launches period support as needed
Continuously provide faculty training and orientation development

Other responsibilities

Responsible for budgeting, expense management and procedures

Minimum Qualifications

Bachelor’s degree, masters degree preferred

10+ years of experience in the international education/recruitment industry
Strong managerial and leadership skills
Proven track record of working collaboratively in a matrix governance model
Demonstrated success in establishing processes and continuously improving upon them
Proficiency with technology and reporting programs/systems
Excellent communication and presentation skills
Existing network and relationships within the international education industry, strong working knowledge of key international markets, programs and products

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply

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Program Coordinator – Shorelight Live – Bangkok -Thailand

Bangkok , Thailand

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

This position is based in Bangkok, Thailand.

Essential Functions

Operations

Audit live lecture sessions and facilitate classroom activities
Coordinate with local operations team to provide technical support during live lectures
Prepare classroom materials as instructed by academic team
Participate in recruitment demo preparation, testing, and setup, and facilitate day of demo operations as needed
Participate in technology testing as necessary
Contribute to student services operations to ensure that systems and proecedures are followed and technology is used to sreamline system and procedures
Troubleshoot student learning experience issues in real time during live lectures. Escalate and follow through to resolution as necessary
Occassionally participate in the student services and operational build of new programs
Provide support to the studio team with operations, case escalation, and student communication

Student Services & Relationship Management

Deliver exceptional students services, beginning with pre-arrival processes and communication, orientation programming, ongoing students service support, and acculturation into the US University culture
Manage student success by actively monitoring student engagement and providing feedback to program teams
Foster community-building among students by organizing and executing activities and events both online and in person
Manage relationships with faculty, academic teams, and engineering to ensure the success of all live lectures
Provide other student services as needed
Guide, prepare, and motivate students to a successful completion of AC Live
Provide language support as necessary during live lectures
Manage communication to students about program preparation, changes to schedule, and technology updates

Required Qualifications

Bilingual: Thai and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 1-3 years of full-time work experience
Ability to work flexible hours, depending on class and demo schedule
Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Excellent communication skills, both written and verbal
Eligibility to work in Thailand without sponsorship

Preferred Qualifications

Experience in education industry
Experience using or or supporting classroom or office technology
Experience with distance or online learning is preferred

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer

Apply

Back to Careers Page

Program Coordinator, Live

New Delhi (NCR) , India

Description

About Us

Job Overview

Essential Functions

Operations

Coordinate with local operations team to provide technical support during live lectures
Participate in recruitment demo preparation, testing, and setup, and facilitate day of demo operations as needed
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline system and procedures
Troubleshoot student learning experience issues in real time during live lectures. Escalate and follow through to resolution as necessary
Participate in the student services and operational build of new programs
Provide support to the studio team with operations, case escalation, and student communication
Audit live lecture sessions and facilitate classroom activities as needed
Participate in technology testing as necessary

Student Services & Relationship Management

Deliver exceptional students services, beginning with pre-arrival processes and communication, orientation programming, ongoing students service support, and acculturation into the US University culture
Manage student success by actively monitoring student engagement and providing feedback to program teams
Foster community-building among students by organizing and executing activities and events both online and in person
Manage relationships with faculty, academic teams, and engineering to ensure the success of all live lectures
Manage communication to students about program preparation, changes to schedule, and technology updates
Guide, prepare, and motivate students to a successful completion of AC Live
Lead special projects in collaboration with university partners
Provide language support as necessary
Provide other student services as needed

Required Qualifications

Bilingual Hindi and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 1-3 years of full-time work experience
Ability to work flexible hours, depending on class and demo schedule
Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Excellent communication skills, both written and verbal
Eligibility to work in India without sponsorship

Preferred Qualifications

Experience in education industry
Experience using or supporting classroom or office technology
Experience with distance or online learning is preferred

Shorelight Education is an Equal Opportunity Employer.

Apply