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Program Coordinator, Live

Dubai , United Arab Emirates

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Program Coordinator supports the Shorelight Live American Collegiate Program, which provides first year, US curriculum to students in their home countries in partnership with US universities. The Live technology offers hybrid higher education programs that combine the immersive U.S. university experience with technology-enabled, in-country, live-lecture learning. The position will facilitate live classes through the operation of interactive technology, coordination across remote program management teams, and develop and support student services.

Essential Functions

Operations

Coordinate with local operations team to provide technical support during live lectures
Participate in recruitment demo preparation, testing, and setup, and facilitate day of demo operations as needed
Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline system and procedures
Troubleshoot student learning experience issues in real time during live lectures. Escalate and follow through to resolution as necessary
Participate in the student services and operational build of new programs
Provide support to the studio team with operations, case escalation, and student communication
Audit live lecture sessions and facilitate classroom activities as needed
Participate in technology testing as necessary

Student Services & Relationship Management

Deliver exceptional students services, beginning with pre-arrival processes and communication, orientation programming, ongoing students service support, and acculturation into the US University culture
Manage student success by actively monitoring student engagement and providing feedback to program teams
Foster community-building among students by organizing and executing activities and events both online and in person
Manage relationships with faculty, academic teams, and engineering to ensure the success of all live lectures
Manage communication to students about program preparation, changes to schedule, and technology updates
Guide, prepare, and motivate students to a successful completion of AC Live
Lead special projects in collaboration with university partners
Provide language support as necessary
Provide other student services as needed

Required Qualifications

Bilingual Arabic and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 1-3 years of full-time work experience
Ability to work flexible hours, depending on class and demo schedule
Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Excellent communication skills, both written and verbal
Eligibility to work in UAE without sponsorship

Preferred Qualifications

Experience in education industry
Experience using or or supporting classroom or office technology
Experience with distance or online learning is preferred

Shorelight Education is an Equal Opportunity Employer.

Apply

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Director of Live Instructional Design

Boston , Massachusetts

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.

Job Overview

The Director of Live Instructional Design is an experienced professional who is passionate about building innovative products to meet the U.S. higher education aspirations of international students. The Director is responsible for overseeing the instructional development of new programs and courses and supporting existing programs and courses. The ideal candidate combines interpersonal skills for working with partner faculty with the tactical discipline to design, build, and deliver outstanding programs and courses within the Live technical platform. This role reports to the Vice President of Live Instructional Technology and requires the ability to work well cross-functionally, as well as with external parties.

Key Responsibilities

Program Definition and Documentation

Produce high-level program and course definition documents in collaboration with partner universities, faculty, and staff
Elicit and document Program, Course, and Lesson Outcomes
Other documentation as required

Course Instructional Design and Build

Develop and oversee the development of course design in collaboration with faculty
Collect, produce, and/or refine materials as required for ingesting into the Shorelight Live technical platform, including slides, lesson plans, textbooks, syllabi, interactive elements
Build and oversee the building of courses in Canvas and UCommons

Academic Partner and Faculty Support

Develop and deliver faculty orientation and training
Manage the support of teaching faculty in Shorelight Live programs
Represent Shorelight Live as instructional design lead for faculty

Managing Outsource Vendors

Direct the work and workflow of third-party contractors for course development, language support, textbook and other contributors

Process Development and Documentation

Develop and manage templates for course materials
Improve workflow and communications for scaling course development processes
Faculty training and orientation development

Other Responsibilities

Budgeting and expense management and procedures

Minimum Qualifications

Bachelor’s degree, master’s degree preferred
8+ years of experience in the international education/recruitment industry
Strong managerial and leadership skills
Proven track record of working collaboratively in a matrix governance model
Demonstrated success in establishing processes and continuously improving upon them
Proficiency with technology and reporting programs/systems
Excellent communication and presentation skills
Existing network and relationships within the international education industry, strong working knowledge of key international markets, programs and products

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply

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Global Classroom Technical Support Specialist-Shorelight LIVE

Beijing or Shanghai , China

Description

About Us

Job Overview

The Global Classroom Technical Support Specialist will support Shorelight Live, which offers immersive distance learning programs through technology-enabled, in-country, live-lecture learning for China including classes in Shanghai, Beijing, Xian, Chengdu and Shenzhen.

The role includes daily class technical operations and support, maintenance and updates and disaster recovery protocols either on-site or remotely.

He/She will collaborate with Shorelight global staff, partners, contractors and vendors to ensure full functionality of PC, network, hardware, software, audio/visual equipment and curriculum.

智慧课堂技术支持专家将为学之光Live部门提供技术支持。学之光智慧课堂，通过公司自主打造的高科技平台，为中国学生提供沉浸式远程学习计划（国外教授现场授课式，国内学生线上及线下自主及集中学习）。目前上海，北京，西安，成都和深圳均有通过智慧课堂开设的课程。

支持专家将对日常的教室技术操作和支持，包括现场或远程的维护，系统更新和故障恢复负责。

支持专家同样需要与学之光国际员工，合作伙伴，承包商和供应商对接，以确保电脑，网络，硬件，软件，音频/视频设备和课程的全部正常运转。

Essential Functions

Technical Support

On-site and remote global classrooms support and maintenance
Maintain classroom uptime of 99% or better
Manage software and hardware deployments, implementing patches and performing other maintenance
Troubleshoot and resolution of PC, network, audio and visual issues
Participate in new classroom projects from time to time

技术支持

提供现场及远程支持及维护
将智慧课堂运行时间保持在99%或更高
管理软件和硬件部署，实施补丁以及执行其他维护
电脑，网络，音频和视频技术问题的故障排除和解决
按公司需求支持各种新智慧课堂项目

Technical Administration

Perform technical administration including licenses, warranties, ID/Credentials, maintenance cycles, technical documents, drawings, checklists, etc
Perform on-site rehearsals, demos and tests as needed
Perform new roles as required

技术管理

管理软件许可证授权，质量担保，ID /证书，维护周期，技术文档，图纸，清单等
根据需要进行现场排练演示和测试
根据需要提供各种其它技术管理

Collaboration

Work with students, faculty, program co-ordinators, studios, operations and engineering team
Work in remote collaboration with colleagues around the world
Some travel may be required
Report to Global Classroom Project Manager

合作

与学生，导师，计划协调员，工作室，运营和工程团队合作

与世界各地的同事进行远程协作
可能需要旅行
向全球班级项目经理报告

Minimum Qualifications

Diploma, Degree or Specialized Certificates in IT, Networking or Audio Visual Studies
Experience in supporting office or classroom technology including at least 4 or more areas: Networking, IT Security, Operating Systems (Mac and Windows), Cloud and remote management, IP/VLAN/VPN protocols, Video Conferencing, Collaboration system, Audio-Visual system, Mobile systems (Laptops, tablets, phones, cameras, SSO, etc)
Flexible and able to take on new roles and tasks as required
Able to carry weights up to 20kg from time to time
Able to read, write and speak English and own language well
Cheerful and calm under pressure

资质要求

大专及以上学历/学位，计算机科学，网络，或视听研究专业
有办公室设备支持或教室技术支持经验
包括至少四个或更多领域：网络，IT安全，操作系统（Mac和Windows），云和远程管理，IP / VLAN / VPN协议，视频会议，协作系统，音频-视觉系统，移动系统（笔记本电脑，平板电脑，电话，相机，SSO等）
高灵活度,能够根据需要承担各种角色和任务
可负重20KG设备并进行现场安装
优秀的英语听说读写能力
开朗，稳重，抗压性好

Preferred Qualifications

Familiarity with projectors, microphone, PTZ camera, speaker, amplifier, codecs and other AV equipment desirable but not mandatory
Familiarity with A/V and video conferencing hardware and software

符合以下条件者优先

熟悉各种设备操作：投影仪，麦克风，PTZ摄像机，扬声器，放大器，编解码器和其他AV设备
熟悉A / V和视频会议的硬件安装和软件操作

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Program Coordinator, Live

Beijing , China

Beijing or Shanghai , China

Description

About Us

Job Overview

Essential Functions

Operations

Audit live lecture sessions and facilitate classroom activities
Coordinate with local operations team to provide technical support during live lectures
Prepare classroom materials as instructed by academic team
Participate in recruitment demo preparation, testing, and setup, and fasciliate day of demo operations as needed
Participate in technology testing as necessary
Contribute to student services operations to ensure that systems and proecedures are followed and technology is used to sreamline system and procedures
Troubleshoot student learning experience issues in real time during live lectures. Escalate and follow through to resolution as necessary
Occassionally participate in the student services and operational build of new programs
Provide support to the studio team with operations, case escalation, and student communication

Student Services & Relationship Management

Deliver exceptional students services, beginning with pre-arrival processes and communication, orientation programming, ongoing students service support, and acculturation into the US University culture
Manage student success by actively monitoring student engagement and providing feedback to program teams
Foster community-building among students by organizing and executing activities and events both online and in person
Manage relationships with faculty, academic teams, and engineering to ensure the success of all live lectures
Provide other student services as needed
Guide, prepare, and motivate students to a successful completion of AC Live
Provide language support as necessary during live lectures
Manage communication to students about program preparation, changes to schedule, and technology updates

Required Qualifications

Bilingual Mandarin and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 1-3 years of full-time work experience
Ability to work flexible hours, depending on class and demo schedule
Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Excellent communication skills, both written and verbal
Eligibility to work in China without sponsorship

Preferred Qualifications

Experience in education industry
Experience using or or supporting classroom or office technology
Experience with distance or online learning is preferred

Shorelight Education is an Equal Opportunity Employer.

Apply

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Program Coordinator, Live

New Delhi (NCR) , India

Description

About Us

Job Overview

Essential Functions

Operations

Audit live lecture sessions and facilitate classroom activities
Coordinate with local operations team to provide technical support during live lectures
Prepare classroom materials as instructed by academic team
Participate in recruitment demo preparation, testing, and setup, and fasciliate day of demo operations as needed
Participate in technology testing as necessary
Contribute to student services operations to ensure that systems and proecedures are followed and technology is used to sreamline system and procedures
Troubleshoot student learning experience issues in real time during live lectures. Escalate and follow through to resolution as necessary
Occassionally participate in the student services and operational build of new programs
Provide support to the studio team with operations, case escalation, and student communication

Student Services & Relationship Management

Deliver exceptional students services, beginning with pre-arrival processes and communication, orientation programming, ongoing students service support, and acculturation into the US University culture
Manage student success by actively monitoring student engagement and providing feedback to program teams
Foster community-building among students by organizing and executing activities and events both online and in person
Manage relationships with faculty, academic teams, and engineering to ensure the success of all live lectures
Provide other student services as needed
Guide, prepare, and motivate students to a successful completion of AC Live
Provide language support as necessary during live lectures
Manage communication to students about program preparation, changes to schedule, and technology updates

Required Qualifications

Bilingual Hindi and English speaker, with professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 1-3 years of full-time work experience
Ability to work flexible hours, depending on class and demo schedule
Demonstrated interest or experience in higher education advising, student services, customer service, or hospitality
Strong interpersonal and intercultural skills to work with students, parents, program staff, and faculty
Energetic and motivated professional with strong organizational skills
Excellent communication skills, both written and verbal
Eligibility to work in India without sponsorship

Preferred Qualifications

Experience in education industry
Experience using or or supporting classroom or office technology
Experience with distance or online learning is preferred

Shorelight Education is an Equal Opportunity Employer.

Apply

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Assistant Studio Manager

Amherst , Massachusetts

Description

About Us

Among the world-renowned colleges and universities in Massachusetts, UMass Amherst ranks third in research grants from the National Science Foundation (NSF), behind only MIT and Harvard. Our cutting-edge teaching technology allows our faculty to teach live from our campus in Amherst, Massachusetts to classrooms of students around the world. Students will utilize advanced technology to deliver live, interactive lectures with leading faculty from UMass Amherst.

Job Overview

The Assistant Studio Operator is responsible for the day-to-day operation of the UMass Amherst broadcast studio with occasional support in greater Boston area. The Assistant Studio Operator is responsible for both the technical operation of the studio as well as updating academic and demonstration materials to ensure they are accurate at the time of broadcast. She or he will collaborate with UMass Partnership staff, partners, contractors, and vendors, to ensure full functionality and regular updating of hardware, software, audio/visual equipment, and curriculum. The Assistant Studio Operator is a crucial member of the UMass Partnership team; thus, her or his performance will affect the student experience and the integrity of our organization.

Essential Functions

Operate broadcast studio for selected academic courses and demonstrations
Arrive well in advance of all broadcasts to ensure proper configuration of equipment and software
Troubleshoot audio/visual technical issues
Manage the timing and loading of curricula, and the updating of lesson plans in coordination with instructional design team and faculty
Manage the broadcast platform and preform administrative tasks for production readiness
Support live productions, including various production roles as needed
Occasional support in greater Boston area
Weekend and evening hours (primarily 7pm to midnight – with occasional daytime duties) are required

Minimum Qualifications

BA/BS and 3+ years relevant work experience
Experience with higher education instruction
Familiarity with the principles and basic technologies of live video broadcasting
Outstanding verbal and written communication skills
Teaching, presenting, public speaking
Strong organizational skills
Demonstrated customer service experience
Proven problem-solving, decision-making, and creative-thinking abilities
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

BA/BS and demonstrable relevant work experience or internship
Demonstrated ability to troubleshoot Windows environments
Familiarity with A/V and video conferencing hardware and software
Knowledge of higher education instruction
Familiarity with the principles and basic technologies of live video broadcasting
Outstanding verbal and written communication skills

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Assistant Studio Manager

Amherst , Massachusetts

Description

About Us

Job Overview

Essential Functions

Operate broadcast studio for selected academic courses and demonstrations
Arrive well in advance of all broadcasts to ensure proper configuration of equipment and software
Troubleshoot audio/visual technical issues
Manage the timing and loading of curricula, and the updating of lesson plans in coordination with instructional design team and faculty
Manage the broadcast platform and preform administrative tasks for production readiness
Support live productions, including various production roles as needed
Occasional support in greater Boston area
Weekend and evening hours (primarily 7pm to midnight – with occasional daytime duties) are required

Minimum Qualifications

BA/BS and 3+ years relevant work experience
Experience with higher education instruction
Familiarity with the principles and basic technologies of live video broadcasting
Outstanding verbal and written communication skills
Teaching, presenting, public speaking
Strong organizational skills
Demonstrated customer service experience
Proven problem-solving, decision-making, and creative-thinking abilities
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

BA/BS and demonstrable relevant work experience or internship
Demonstrated ability to troubleshoot Windows environments
Familiarity with A/V and video conferencing hardware and software
Knowledge of higher education instruction
Familiarity with the principles and basic technologies of live video broadcasting
Outstanding verbal and written communication skills

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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UMass Amherst Global — Part-time Camera Technician

Amherst , Massachusetts

Description

About Us

UMass Amherst Global is a partnership between the University of Massachusetts Amherst (UMass) and Shorelight Education. At the core of the partnership, UMass Amherst Global will offer hybrid master’s degree programs that combine the traditional, immersive U.S. university residential experience with technology-enabled, in-country, live-lecture learning.

Job Overview

The Part-time Camera Technician films day-to-day scenes and lectures from our studio at UMass Amherst. This individual operates and maintains our cameras and other equipment. She or he collaborates with UMass Amherst Global staff, partners, contractors, and vendors to ensure full functionality. The Camera Technician is a crucial member of the UMass Amherst Global team. Her or his performance directly impacts the students’ and instructors’ experience and the integrity of the UMass Amherst Global organization. This would be for 20 hours a week.

Key Responsibilities

Works effectively with studio operator and instructors to determine all aspects of filming, footage, and angles
Collaborates by providing practical input to scene planning
Films lectures and other scenes according to requirements
Performs other duties as needed
Starts daily camera operations in a multi-studio setting
Communicates effectively with other staff members located in different locations and in other countries

Qualifications

Ability to control cameras with a high degree of operational and technical knowledge
Understanding of the electronic and mechanical processes cameras use to film.
Strong troubleshooting skills
Ability to work very early mornings, evenings, and/or weekend shifts

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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UMass Amherst Global – Part-time Camera Operator

Amherst , Massachusetts

Description

About Us

Job Overview

Key Responsibilities

Works effectively with studio operator and instructors to determine all aspects of filming, footage, and angles
Collaborates by providing practical input to scene planning
Films lectures and other scenes according to requirements
Performs other duties as needed
Starts daily camera operations in a multi-studio setting
Communicates effectively with other staff members located in different locations and in other countries

Qualifications

Ability to control cameras with a high degree of operational and technical knowledge
Understanding of the electronic and mechanical processes cameras use to film.
Strong troubleshooting skills
Ability to work very early mornings, evenings, and/or weekend shifts

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply