Shorelight Live Archives - Page 3 of 4

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Studio Manager and Host

Remote , Work from Home , United States

San Fransisco , California

Description

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Studio Manager will act as technical lead for the Stanford and UC Berkeley Live production environment. The Studio Manager will produce, direct, facilitate and support all Live course offerings and other related productions and serve as a live support resource for presenters during all broadcasts. Based remotely in California, she, he or they will collaborate with Shorelight staff, partners, contractors, and vendors, to ensure full functionality of hardware, software, audio/visual equipment, and curriculum.

Essential Functions

Technical Support

Manage software and hardware deployments, implementing patches and performing other maintenance
Troubleshoot and resolution of audio/visual technical issues
Manage the broadcast platform and preform administrative tasks for production readiness
Support live productions, including various production roles as needed

Program Management

Work with instructional design to ensure content is up to date (knowledge of LMS, ability to work with faculty)
Train faculty and staff in the usage of the studio environment
Manage the timing and loading of curricula, and the updating of lesson plans in coordination with instructional design team and faculty
Interact with operational personnel before, during, and after events

Course Host Support

Appear as an on-camera host for demos and orientations as needed
Provide on-camera support for faculty and presenters in “co-host” role

Minimum Qualifications

BA/BS and 3+ years relevant work experience
Experience with higher education instruction
Ability to travel to both the Berkeley and Stanford Campuses
Comfortable with working unconventional hours including evenings and weekends
Familiarity with the principles and basic technologies of live video broadcasting
Outstanding verbal and written communication skills
Teaching, presenting, public speaking
Strong organizational skills
Demonstrated customer service experience
Proven problem-solving, decision-making, and creative-thinking abilities
Eligible to work and travel in the United States without sponsorship

Preferred Qualifications

Experience hosting live events
Familiarity with A/V and video conferencing hardware and software
Comfort with on-camera/ ad-lib/ improvisation during live events

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with resume and cover letter.

Background Check Required–Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.

Apply

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Studio Operator

Boston , Massachusetts

Description

About Us

Job Overview

The Studio Operator is responsible for the day-to-day operation of the UMass Boston Global broadcast studios. The Studio Operator oversees the technical operation of the studio and updates academic and demonstration materials to ensure they are accurate at the time of broadcast. She or he collaborates with UMass Boston Global staff, partners, contractors, and vendors to ensure full functionality and regular updating of hardware, software, audio/visual equipment, and curriculum. The Studio Operator is a crucial member of the UMass Boston Global team. Her or his performance directly impacts the student experience and the integrity of the UMass Boston Global organization.

Essential Functions

Broadcast Operations

Operate broadcast studio for academic courses and demonstrations, ensuring proper configuration of equipment and software prior to each broadcast
Troubleshoot and resolve audio/visual technical issues, liaising with vendors and engineers as necessary
Manage the broadcast platform and preform administrative tasks for production readiness
Support live productions, including various production roles as needed
Train faculty and staff in using the Field Degree studio environment

Course Content Coordination

Work with instructional design to ensure content is up to date (knowledge of LMS, ability to work with faculty)
Manage the timing and loading of curricula and the updating of lesson plans in coordination with instructional design team and faculty
Manage software and hardware deployments, implementing patches and performing other maintenance

Minimum Qualifications

Bachelor’s degree and demonstrable relevant work experience or internship
Demonstrated ability to troubleshoot Windows environments
Familiarity with A/V and video conferencing hardware and software
Knowledge of higher education instruction
Familiarity with the principles and basic technologies of live video broadcasting
Outstanding verbal and written communication skills
Ability to work weekends, early mornings, and evening hours

Apply

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Regional Student Operations Manager

Gurugram , India

Description

About Us

Shorelight Education is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

Job Overview

Reporting to the Director of Transnational Operations, the Regional Student Operations Manager supports the Shorelight Live program that offers hybrid master’s degree and certificate programs that combine the traditional, immersive U.S. university residential experience with technology-enabled, in-country, live-lecture learning. The Regional Student Operations Manager is a student services professional that is responsible for liaising with partner universities, launching new global study centers, and managing on-site program coordinators across multiple cities in India to ensure student success.

Responsibilities:

Establish and manage professional relationships with Indian university and corporate partners
Work with academic, student services, and technical delivery teams to implement new programs both in India and in Qatar as needed
Oversee the launch and operations of new global study centers
Manage local program coordinators and perform frequent site visits to monitor student activity
Design and implement extra-curricular activities for students specific to each program
Actively review student survey processes and analyze results to meet corporate goals
Lead demo operations for the program and support other student recruitment events
Negotiate and manage local vendor agreements
Manage relationships with students in our Executive Education programs
Plan, implement, and run orientation for new students
Attend conferences and networking events to represent and market the program
Establish, track, and report on key performance indicators
Hire and train local team as necessary
Perform other job-related duties as assigned by management

Qualifications:

Bachelor’s degree in a related field
6+ years of full-time work experience in a related field; experience in education management preferred
Proficiency in English required
Energetic and motivated professional with strong organizational and interpersonal skills
Experience working in a cross-cultural professional environment preferred
Familiarity using a CRM system such as Salesforce.com preferred
Experience delivering professional presentations preferred
Excellent communication skills, both written and verbal
Excitement to work in a fast-growing, entrepreneurial environment
Eligibility to work in India without sponsorship
Ability to work a varied schedule, with primarily late hours (2pm-10pm) during the work week and occasional weekend work
25-50% travel (primarily domestic with limited international)

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Shorelight Live Technical Product Specialist-Shanghai, China

Shanghai , China

Description

Shorelight Live —Technical Product Specialist

6 months contract

Shanghai, China

About Us

Job Overview

The Technical Product Specialist supports the development of Shorelight Live learning modality and technology across Asia.

Shorelight Live is a high-growth, independent division of Shorelight serving international students, institutions, and governments through a cutting-edge, classroom-based, Live instruction platform developed by Shorelight. Shorelight Live offers elite U.S. degree-bound and Executive Education programs through partnerships with local Global Study Center host institutions.

The Technical Product Specialist role is responsible doing market research into distance learning and audio video technologies that support the development of Shorelight Live internationally. The Specialist also supports technical demonstrations of the Live technology.

This position is based in Shanghai and directly reports to the Vice President, International Development.

Responsibilities

Market research into learning technologies
Technical assessment and calibration of Audio Video Technology
Supporting Live demonstrations

Minimum Qualifications

Bachelor’s degree, preferably in technical field
2+ years of educational technology experience
Proven track record of working collaboratively
Ability to work successfully in a fast-paced environment while remaining pressure-resilient
Excellent communication, presentation, and public speaking skills
Willingness and ability to travel (approximately 20–30%)
Eligibility to work in the hiring location
Ability to speak professional English and Mandarin

Preferred Qualifications

Overseas Education in a U.S. University

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter or send application to recruitmentchina@shorelight.com

Shorelight is an Equal Opportunity Employer.

Apply

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Assistant Director, Shorelight Live Studio Development

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Job Overview

The Assistant Director, Shorelight Live Studio Development, manages development of Studio Operations and promotes the learning modality and technology across the Unites States, Canada, and United Kingdom for Shorelight Live.

The Assistant Director role is responsible for the hiring, training, and best practice alignment of Studio Operators at various campus operations around the U.S., Canada, and United Kingdom. The Assistant Director is also responsible for active promotion of the technology modality through development and delivery of regular technology demos and business development support.

This position is based in Boston and directly reports to the General Manager, Shorelight Live.

Studio Staff Hiring and Training

Develop hiring profile and training protocols including and best practice sharing of Live studio operator
Establishing and maintaining operating manual for studio operations

Demo and Business Development

Development of multiple forms of demo content for various stakeholders
Coordination, run down, and presentation of demos from Global Studios
Training qualified demo presenters
Training academic partner presenters

Other Responsibilities

Collaborating with R&D to develop new technologies and to develop and execute test sequence
Studio support for Live studios as needed, on call, and backup

Minimum Qualifications

Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
5+ years of experience in the educational industry
5+ years of educational technology experience
3+ years of broadcast or live AV production experience
Proven track record of working collaboratively in a matrix governance model
Ability to work successfully in a fast-paced environment while remaining pressure-resilient
Excellent communication, presentation, and public speaking skills
Willingness and ability to travel (approximately 20–30%)
Eligibility to work in the hiring location

Preferred Qualifications

Master’s degree

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Program Coordinator — Shorelight Live Hyderabad, India

Hyderabad , India

Description

Shorelight Education — Program Coordinator – Shorelight Live

Hyderabad, India

About Us

Job Overview

The Program Coordinator supports Shorelight Live programs, which offer hybrid higher education programs that combine the traditional, immersive U.S. university experience with technology-enabled, in-country, live-lecture learning. The position will facilitate live classes and provide student services through our technology platform as well as support offline activities to build a vibrant student community across various live lecture locations within the region. The role reports to the Director of Transnational Operations for Shorelight Live.

Essential Functions

Virtually audit live lecture sessions and provide assistance to students and faculty
Provide administrative, logistical, and technical support to students
Manage student success by actively monitoring student performance and using predictive metrics to provide student support
Coordinate with local operations team to provide technical support during live lectures
Coordinate and support team projects and off-site activities
Provide program feedback to local team, faculty, and corporate teams
Plan and execute student recruitment and corporate demonstrations to prospective students and partners
Plan and write engaging content for the program blog; collaborate with students, faculty, and program staff to develop strategies for content
Develop student community building initiatives and work on special projects as assigned by management
Participate in training as necessary
Provide other student services as needed

Minimum Qualifications

Professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 2+ years of full-time work experience; experience in education industry preferred
Experience in writing content for websites and social media strongly preferred
Energetic and motivated professional with strong organizational and interpersonal skills
Experience working in a cross-cultural professional environment preferred
Excellent communication skills, both written and verbal
Ability to work late hours (1pm-9:00pm) during the work week on a regular basis
Eligibility to work in India without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight Education is an Equal Opportunity Employer.

Apply

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Senior Manager, Executive Education

Beijing or Shanghai , China

Chengdu , China

Guangzhou City , China

Description

About Us

Job Overview

The Senior Manager, Executive Education, is responsible for achieving enrollment targets for Shorelight Live Executive Education programs. This role encompasses a number of core responsibilities, including conversion of leads generated by various demand-generation campaigns, direct and targeted outreach to prospects acquired through referral campaigns, presentations at events that promote executive education programs, direct engagement with the HR or training departments of large employers (with sizeable internal training budgets).

This position is based in a Tier 1 city in China, and directly reports to Shorelight’s Vice President – International Development, based in Boston, USA.

Essential Functions

Lead Conversion

Work closely with local marketing teams to convert leads generated by various online marketing campaigns, as well as leads resulting from in-person activities at expos or events
Work with prospective students from early stage (‘leads’) to successful enrollment in their desired executive program
Grow revenue through the development of profitable channels such as agent and institutional relationships in line with the agreed sales and marketing strategy
Utilizing Salesforce CRM system, establish, monitor, and report on goals, milestones, and KPIs that enable Shorelight to track toward its program bookings goals
Work closely with other Shorelight functions to ensure a smooth student transition to enrollment, including various handoff points to Admissions, Enrollment Services, Account Managers of channel partners and local universities, Boston HQ, and other Shorelight University partners

B2B Relationships

Leverage existing networks of contacts relevant to identifying and enrolling executives into high-end professional programs
Use online, telephone and face-to-face communications, to identify and sell into prospective executive associations and networks, and to nurture good relationships with potential students
Promote single and multi-participant training packages for executives employed by leading technology employers (as well as other firms with an internal focus on AI training for executives)

Business Development

Engage with the most senior executive levels (Director, General Manager, Vice-President, C-suite) of prospective clients
Working closely with the Marketing team, plan and implement relevant sales and marketing campaigns throughout the market via on-line and off-line events, including agent engagement events, corporate events, training, organization-partnership events, and social and digital media campaigns

Minimum Qualifications

Bachelor’s degree, preferably in Marketing, Communications, Business, HR or similar
8+ years of sales and marketing experience with HR Learning and Development divisions or within the education industry
Strong results orientation and high drive
Autonomous deal ‘hunter’ mentality
Proven track record of working collaboratively in a matrixed environment
Strategic-minded and sales-driven, resilient to pressure
Proficiency with reporting programs and systems – especially Salesforce CRM
Excellent communication and presentation skills (both in English and Mandarin)
Advanced customer service skills and ability to foster a customer service-focused culture
Ability to travel domestically at least 20% of the time
Existing network and relationships within the HR/executive training industry
Fluent in written and spoken English and Mandarin

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter or send application to recruitmentchina@shorelight.com

Shorelight Education is an Equal Opportunity Employer.

Apply

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Program Coordinator—Shorelight Live Bangalore, India

Bangalore , India

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni

Job Overview

Essential Functions

Virtually audit live lecture sessions and provide assistance to students and faculty
Provide administrative, logistical, and technical support to students
Manage student success by actively monitoring student performance and using predictive metrics to provide student support
Coordinate with local operations team to provide technical support during live lectures
Coordinate and support team projects and off-site activities
Provide program feedback to local team, faculty, and corporate teams
Plan and execute student recruitment and corporate demonstrations to prospective students and partners
Plan and write engaging content for the program blog; collaborate with students, faculty, and program staff to develop strategies for content
Develop student community building initiatives and work on special projects as assigned by management
Participate in training as necessary
Provide other student services as needed

Minimum Qualifications

Professional proficiency in English required (preferably IELTS 7.0, TOEFL 90+)
Bachelor’s degree and 2+ years of full-time work experience; experience in education industry preferred
Experience in writing content for websites and social media strongly preferred
Energetic and motivated professional with strong organizational and interpersonal skills
Experience working in a cross-cultural professional environment preferred
Excellent communication skills, both written and verbal
Ability to work late hours (1pm-9:00pm) during the work week on a regular basis
Eligibility to work in India without sponsorship

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Shorelight is an Equal Opportunity Employer.

Apply

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Shorelight Education — Director, Live Technical Operations

Boston , Massachusetts

Remote , Work from Home , United States

Description

About Us

Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Director, Live Technical Operations, supports Shorelight Live, which offers immersive distance learning programs through technology-enabled, in-country, live-lecture learning. The Director is responsible for the end-to-end technical operations of Shorelight Live’s global network of smart classrooms and studios, including new site implementation, daily studio and classroom technical operations and support, maintenance and updates, and disaster recovery protocols. The Director also oversees projects while establishing and managing vendor relationships across multiple domestic and international partnerships. Reporting to the General Manager, the Director works closely with the technology function, collaborating with other departments to ensure high-quality and timely roll-out of new projects as well as the optimization of existing live lecture processes.

Essential Functions

Develop a scaled process to build new smart classrooms and smart studios with a focus on resilience, simplicity, and consistency
Perform technical and logistical site evaluations for new classroom and studio locations
Be available for up to 50% domestic and international travel with minimal advanced notice
Work with the engineering team to refine bill of materials for classroom and studio technology hardware and make regional and product version-related adjustments as necessary
Manage existing technical vendors and identify new integration partners across several international locations; negotiate vendor contracts
Manage global inventory of classroom and studio hardware, and identify opportunities to optimize the procurement and site delivery process
Develop and maintain classroom technical support strategies and protocols, including network, software, and hardware support
Coordinate and manage releases of new hardware and software, including deployment of approved features and evidence of proper release protocols
Manage a team of regional technical specialists and train regional staff to successfully operate classrooms
Develop and document business and service continuity protocols for the product and train appropriate staff
Develop and deliver technical support KPIs for classrooms and studios
Create monthly technology performance reports
Collaborate with engineering and product teams to contribute to overall product roadmap; identify opportunities for feature optimization and performance stability
Prepare monthly technical performance reports for all sites
Represent the product in business development meetings, recruitment events, conferences, etc.
Perform other job-related duties as assigned by management

Minimum Qualifications

Bachelor’s degree and at least 5 years of IT management experience (director level or above)
Excellent analytical and written and oral communications skills
Excellent project management skills
Ability to prepare technical documentation to support established objectives consistent with generally recognized standards
Strong technical background
Energetic and motivated professional with strong organizational and interpersonal skills
Eligibility to work in the United States without sponsorship, if based in United States

Preferred Qualifications

Experience working with AV technology
Familiarity using a CRM system such as Salesforce
Experience working with subcontractors and vendors in nondomestic commercial construction
Experience working in a cross-cultural professional environment

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required – Identity, Education, Criminal

Shorelight Education is an Equal Opportunity Employer.

Apply